This study investigates the impact of the COVID-19 pandemic on the education system in Kolkata, highlighting a shift towards online learning and the challenges faced by students, particularly first-generation learners. A primary survey of 131 students revealed significant barriers, including lack of access to technology and adequate internet, with 75.4% expressing dissatisfaction with online education. The findings underscore a digital divide and suggest that government policy improvements are necessary to enhance online education accessibility and effectiveness.