Extend SAP processes using IBM BPM Webinar July-2016
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The document discusses IBM BPM for SAP, highlighting its capabilities to extend, enhance, integrate, and optimize SAP core processes for improved business performance, flexibility, and agility. It outlines various features such as process automation, guided workflow, and real-time monitoring that help reduce SAP customizations and improve operational efficiency. Case studies of customer successes showcase significant reductions in cycle times and improved productivity across various industries.
Extend SAP processes using IBM BPM Webinar July-2016
- 1. © 2014 IBM Corporation Enhance, Extend and Optimize SAP Processes across the Value Chain for Achieving Business Differentiation, Flexibility and Agility Logan Vadivelu Hybrid Cloud, API-E & Smarter Process Solutions logan.vadivelu@in.ibm.com July 2016
- 2. © 2014 IBM Corporation 2 Topics What problems that IBM BPM for SAP solve for our Customers? – Extend, Enhance, Integrate and Optimize SAP core processes What Capabilities IBM BPM offer to help SAP Customers ? How IBM BPM for SAP Benefits Customers? – Adoption Use Cases and Customer Successes Q&A, Next Step
- 3. © 2014 IBM Corporation 3 Topics What problems that IBM BPM for SAP solve for our Customers? – Extend, Enhance, Integrate and Optimize SAP core processes What Capabilities IBM BPM offer to help SAP Customers ? How IBM BPM for SAP Benefits Customers? – Adoption Use Cases and Customer Successes Q&A, Next Step
- 4. © 2014 IBM Corporation Executive ManagementCustomer Service Invoice Reconciliation Team Finance and Ops Account Administr ation Process Flow Rules / Events Analytics Social / Collab Docs Mobile Business Operates Differently in ERP Vs BPM Environments Executive Management Customer Service Risk Management Teams Finance and Ops Account Administration 1 2 3 4 5 6 Process-driven Transactions ManagementHuman-driven Transaction Flow Management FlexibilityVisibility Agility Control
- 5. © 2014 IBM Corporation Where ERPs / Packaged Apps fit within Business Process Hierarchy Understanding BPH is critical to effectively manage business processes Process Hierarchy is a way of modeling large and complex processes through decomposition into lower level processes and detailed steps to show information at different granular levels. IncreasingProcess Granularity (American Productivity and Quality Center) Process Levels - APQC Process Classification Framework (PCF) L1 L2 - Group L3 - Process L4 - Activity L5 – SAP Transactions CategoryVision / Strategy Operation Process BPR / Blueprinting Modules Configuration
- 6. © 2014 IBM Corporation Surround SAP With a Highly Flexible Process Layer Enhanced UX & Task Simplification End to End Process & Transaction Orchestration Sub-Transaction Exception Visibility & Handling Decision Automation & Approval Workflow Real-Time Monitoring and Operational Insight Forensic Process Discovery Iterative Business Blueprinting “Success with ERP software has to be about improved end-to-end business performance not just correctly functioning ERP software. Layering BPM on top of ERP is the only way to differentiate your business and manage the true end-to-end picture of what you do” – Quote from SuccessfulWorkplace Blog
- 7. © 2014 IBM Corporation IBM BPM Helps Reduce Most SAP Customizations Process flow and integration Data access, quality and integration Application integration and technical collaboration Business rules Core business logic User interface and other usability issues IBM BPM helps to reduce these classes of SAP customizations – the highest volume of customizations Guided workflow and process orchestration Business rules and complex event processing Reusable coach views; guided workflow SAP integration modules and Advanced Integration Services IBM BPM Capabilities
- 8. © 2014 IBM Corporation 8 Topics What problems that IBM BPM for SAP solve for our Customers? – Extend, Enhance, Integrate and Optimize SAP core processes What Capabilities IBM BPM offer to help SAP Customers ? How IBM BPM for SAP Benefits Customers? – Adoption Use Cases and Customer Successes Q&A, Next Step
- 9. © 2014 IBM Corporation Process Designer / Optimizer Integration Designer Process Center Console Process Center Portal Process Server Core BPM Advanced Automation & Integration BPMN BPEL AdaptorsProcess Rules Performance Data Warehouse Integration Social Collaboration Coaches Dashboards Network Multiple Process Centers Server RegistryShared Assets Versioned Assets Express, Standard & Advanced WAS ND 8.5 Responsive UI IBM BPM Architecture & Components Structured Process Ordered Sequence of Activities Some Ad Hoc Unordered (Ad-hoc) Activities Case Some Activities with with Ordered Steps Internal Doc repository
- 10. © 2014 IBM Corporation Core IBM BPM for SAP Capabilities Reduce blueprinting time, cost and risk Improve process reliability, flexibility, visibility and control Improve process efficiency and reduce business complexity Innovation Iterative Business Blueprinting Process Integration and Orchestration Process Automation Process Discovery and Monitoring Decision Automation Guided Workflow Mine SAP Business Events to discover actual processes and act in real time to business challenges Use an iterative, experiential-based approach to accelerate traditional SAP blueprinting with SAP Solution Manager Interactively guide end users through SAP Transactions to improve productivity, visibility and consistency Optimize process steps to improve cycle time, manageability and visibility of key processes Dramatically reduce the cycle time of high volume processes by reducing/removing human interaction Automate complex decision making to reduce bottlenecks and improve business outcomes Transformation Business Optimization Potential SAP Customization Business Innovation + Differentiation Smarter Process for SAP Adoption Level
- 11. © 2014 IBM Corporation BPM Integrates with SAP – both ‘Design’ and ‘Run-time’ FI Financial Accounting CO Controlling PS Project System WF Workfl ow IS Industry Solutions HR Human Resources MM Materials Mgmt. SD Sales & Distribution PP Production Planning QM Quality Mgmt. PM Plant Maintenance SM Service Mgmt. EC Enterprise Controlling AA Asset Accounting SAP Applications Upload processes to Solution Manager Download processes from Solution Manager Orchestrate SAP Processes and Services Retrieve Enterprise Service Definitions Detect & Respond to SAP Business Events High Visibility Dashboards (BPM Coach UI) Process Designer SAP SolMan SAP ESR Via BPM Server Import Process Models XPDL BPMN
- 12. © 2014 IBM Corporation Example: Lease Contract Management IBM Process Designer Turn ‘SAP Blueprint’ into Process Applications Level - 2 Level – 3 / 4 Level - 5 Level - 1 SAP SolMan - SAP SolMan Project Blueprint can be imported to automatically create ‘process model’ (L3) in IBM BPM. - The import includes ‘L4/ L5 transaction meta- data’ from blueprint project - The model further enhanced to add ‘non-SAP’ activities, variation via rules, KPIs, etc.
- 13. © 2014 IBM Corporation Discover Blueworks Live (licensed separately) Define Process Designer Deliver Process Portal & Process Server Analyze Process Portal Dashboards How does IBM BPM help Process-driven SAP implementation ? – IBM BPM helps manage and monitor end-to-end business processes (all process levels), including Level 4 / 5 in application systems • IBM BPM extends Level-4 & 5 of SAP ERP / CRM / SCM & non-SAP systems and augments with Levels 1-3 implemented in IBM BPM – IBM BPM helps with flexibility & agility for quickly responding to business changes – IBM BPM helps to minimize, if possible eliminate, SAP customizations 13
- 14. © 2014 IBM Corporation IBM BPM Guided Workflow Requires Limited IT Involvement 1 Import the SAP Business Process Hierarchy (BPH) into IBM BPM BPM Task UI SAP UI Gain Insight into previous steps / collaboration history for better completion of your Process Step (SAP Transaction) 3 Launch a new process instance or select from your inbound task list. 2 BPM UI Task List
- 15. © 2014 IBM Corporation Process Monitoring: KPI Exception Visibility
- 16. © 2014 IBM Corporation Process Monitoring: Business Impact Analysis Bottleneck Analysis Where are my bottlenecks and are we improving? Exception Analysis What mostly impacts business performance?
- 17. © 2014 IBM Corporation Discover / Mine Processes from SAP Business Events Easily discover, analyze and characterize SAP processes Empirically understand compliance and performance issues with existing processes Easily transfer discovered processes to IBM BPM Optimize to-be processes Non-intrusive to SAP systems – No special logging or configuration required in the production environment – Little to no impact on production system performance Available today as an IBM services engagement
- 18. © 2014 IBM Corporation Process Integration extends & Orchestrates SAP Core Process Simplifies integration and eliminates custom coding. Improves reusability ALE Module BAPI Module QISS Module (Query Interface for SAP) SCI Module (Synchronous RFC/BAPI Interface) IBM Adapter for SAP Advance Event Processing Module SAP Certified Integration Advanced Integration Service (AIS) integration pattern enables rapid SAP Integration – Input: • AIS Service Interface; • IBM Adapter for SAP (or) Web Service Interface – Code generated (according to best practices for service invocation)
- 19. © 2014 IBM Corporation SAP ECC (> NW 7.0) SD MM PP ... SAP Business Rules Framework Plus (BRF+) • ABAP-based business rules framework (Available with NetWeaver release 7.0 EHP1 and 7.1 EHP1) • An officially SAP supported approach for connecting to third-party rules engines • Provides out of the box Import & Export features Leverage proven integration style • Configuration of a dedicated RFC destination & Usage of scalable RFC communication Apply native ABAP patterns to enable core SAP business application to leverage business rules • ABAP code is calling BRF+ function • Rules enablement can be done using reusable pattern to make integration maintainable IBM ODM (Decision Server) Decision automation improves agility, reduces customization Rule Execution Server Rule Designer RFC Dest (SM59) ODM SAP Extender
- 20. © 2014 IBM Corporation Process automation and optimization Orchestrate and Automate Complex E2E Processes – regardless of the back-end 1. Order is received from the web site 1. Credit check and approval are completed 1. Required components are determined, ordered, allocated and received 1. Customer order is written and confirmed for production 1. Production order is completed and warehoused 1. Customer order is approved for shipment 1. Customer order is picked from warehouse and scheduled for shipping 1. Customer records are updated with order request information 1. Customer order is invoiced End-to-End Process Choreography Retrieve Customer Master Data IBM BPM SAP Integration Module Create Sales Order IBM BPM SAP Integration Module Create Order BOM Cost Estimate IBM BPM SAP Integration Module Create Notification IBM BPM SAP Integration Module IBM BPM Order to Ship End-To-End Process
- 21. © 2014 IBM Corporation Enhanced UX improves User productivity UI built for phones, tablets and desktops • Adjusts layout based on screen size & orientation • Slide out “drawers” on left & right – AngularJS based ‘Responsive Coach Views’ and ‘Lite Coaches Toolkit’ Process Portal – Tasks List View in iPhone Process Portal – Tasks List View in Desktop Process Portal – Task Completion View in iPhone
- 22. © 2014 IBM Corporation 22 Topics What problems that IBM BPM for SAP solve for our Customers? – Extend, Enhance, Integrate and Optimize SAP core processes What Capabilities IBM BPM offer to help SAP Customers ? How IBM BPM for SAP Benefits Customers? – Adoption Use Cases and Customer Successes Q&A, Next Step
- 23. © 2014 IBM Corporation IBM BPM adds value to ‘New’ or ‘Existing’ SAP system A New SAP Implementation SAP Version Migration Any SAP Implementation can benefit from every Smarter Process capability at every life cycle stage. StableSAP Implementation Green field Re-implementation Instance consolidation End to end process orchestration Process optimization and differentiation Point solutions Continuous business optimization BPM and SAP CoEs Functional upgrade Major version upgrade
- 24. © 2014 IBM Corporation BPM for SAP Adoption Scenarios The scenarios / use cases will be equally applicable to both 'green field' and 'existing install base'. 1. Extend & Enhance SAP core processes • Extend and enhance SAP L-4 transactions with BPM for handling business exceptions, approvals, enable value chain partners to directly participate in the process • Minimize SAP customization by leveraging BPM for developing functionality / process steps not supported in SAP 2. Transform & Optimize value chain processes • BPM manages all levels of process hierarchy, and uses SAP & other systems to perform L-4 business transactions. • BPM provides end-to-end process visibility plus KPI & SLA management. Allows to modify process flow 'on the fly' to respond to business situation, new opportunities, etc. 3. New, Green field SAP projects • Use BPM for 'SAP business blueprinting'. Instead of capturing process flows as static diagrams in visio or similar tools, discover & define in BPM and synchronize with SAP SolMan for driving SAP configuration. • The defined process models are executed in BPM for managing end-to-end, value chain processes. • Plus the scenarios listed in 1) & 2)
- 25. © 2014 IBM Corporation Customer Successes with IBM BPM Auto Component Manufacturer Automates Integration Process Between Engineering and Manufacturing (SAP) Aircraft Company • Reduces supplier collaboration issues caused by lack of visibility into engineering changes. • Cost savings for the company of over $9.5 Million over three years Toy Company • Manages Supply chain processes. • Reduced cycle times by 80 percent, from 12 days to only two • Increased productivity by 250 percent Pharma Company Manages core manufacturing and supplier collaboration processes Airline manages MRO processes • End-to-end business flow, from ordering maintenance work through completion, including procurement, MM • Faster and more accurate reporting and analysis • Improves decision making and enhances staff productivity Electronics Company Manages order fulfillment, pricing, global logistics, and customer resource management business processes Automation Technology Company • BPM as strategic sales and marketing platform to manage processes across SAP and BAAN systems • Speeds up the process times significant across time zones in 15 countries (more to be added in future releases) Electrical Utility Company • BPM for alarm analyses to spot and speed asset service and maintenance •15% more Work Orders, 15% crew productivity increase, 7% staff productivity gain 25
- 26. © 2014 IBM Corporation IBM BPM is a market leader + = Enables Innovative Business Model Install base of over 5,000+ active implemented customers and 800+ business partners Leader in Gartner’s Magic Quadrant for Intelligent Business Process Management Suites and leader in the Forrester Waves for BPM Suites and Dynamic Case Management #1 market share in Business Process Management (BPM) and Business Rule Management Systems (BRMS) according to Gartner and IDC