Faculty lunch slides 121127 v5 1
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The document outlines the departments and services of the Information Technology Services department at Pomona College, including network infrastructure support, classroom technology support, security services, project management, and support for administrative systems like the campus portal and learning management system. It provides an overview of the staffing and some key metrics for service usage. The document also discusses some strategic initiatives and technology challenges facing the department.
Faculty lunch slides 121127 v5 1
- 3. Review and Revision of Computer Lab and Technology Classroom Management Strategy for Supporting “Bring Your Own Device” Security Awareness and Data Security/Privacy IT Strategic Planning Process
- 4. Joe Brennan Director of Media and Classroom Services Chris Crane Nick Weber Media Services Media Services Technician Technician
- 5. Support and maintain the College’s technology enhanced classrooms and meeting spaces. Provide technology services supporting curricular and co-curricular activities and College events. Manage the purchase, design and installation of audiovisual hardware campus-wide.
- 6. 148 46
- 7. Familiar technology look and feel across campus spaces. Communications when changes and upgrades occur. Easy to use, reliable interfaces for controlling A/V equipment. Projection units that fit disciplinary requirements. Wiring and infrastructure design that allows for expansion and new technologies. Aggressive lifecycle and A/V maintenance program. Spare equipment supply, classroom design and staff training lends itself to being able to fix almost any A/V issue that we come across, in-house!
- 8. Events, Meetings and Guest Speakers
- 9. Explore classroom infrastructure options for BYOD in the classroom (i-pads, phones, tablets, apple TV ) Projection screen/Projector switch over to wide screen format Continue to lifecycle projection and computing technologies Working with the Registrar’s office to take pictures of classrooms
- 10. VCRs-almost unavailable to purchase Optical drives (CD/DVD)-Apple has already phased them out of their products Blu-ray-here, but for how long? Wide screen format changes (4:3 to 16:10- square to rectangle)
- 11. Classroom Emergencies: Servicedesk@pomona.edu or ex.18061 Event Support scheduling, questions about spaces, couldja, wouldja questions… MediaServices@Pomona.edu, ex.78333 Joe Brennan: Jbrennan@pomona.edu, 77355
- 14. Advise the campus on current and emerging learning technologies. Assist the faculty in developing and enhancing their use of instructional technologies. Provide support for the use of digital media within classroom instruction. Provide support for faculty/student research.
- 15. 988 Pomona Course Sites 639 Pomona Project Sites: ◦ Committees ◦ Research groups ◦ Task Forces
- 18. Number of course playlists Fall 2012: 80 Media items within Video47: 3381 Number of active items in workflow: 6
- 21. • Denis Recendez • Matt Walker • Faye Moore • Stacy Martinez • Deb Dearinure • Mel Sisneros • Steven Hurtado
- 22. Desktop Support Service Desk Residence Hall computing Lab & Classroom Computer Management Knowledge Base (http://kb.pomona.edu) Software delivery Inventory Hardware replacement Training
- 23. The Service Desk (formerly the Help Desk) provides phone, email and in-person support to faculty, staff, students, alumni, consortial partners, emeriti We provide not only service fulfillment (“I need a new computer”) but service assistance (“how do I set up a spreadsheet”, “My printer is broken”) We work within a “Service Catalog”– a list of services ITS provides to the College. https://my.pomona.edu/ICS/Service_Catalog.jnz
- 25. Incoming Phone Calls (18061) Knowledge Base Usage (kb.pomona.edu) Service Requests (2012 so far)
- 27. Anthony Nguyen
- 28. Provide and maintain a secure, stable, reliable data network environment for the College. Responsible for administration and management of servers and campus network. Responsible for overall security and disaster recovery. Adopt standard IT benchmarks and gather data to measure system performance and the quality of services.
- 29. The Team ◦ Patrick Flannery: Senior Network Architect ◦ Joshua Hammack: Network Administrator Manage 8235 switch ports across 90 campus locations
- 31. 521 Inbound Traffic by Remote Autonomous System ----------------------------------------------------------------------- % This % of % This Remote Octets Inst Total AS AS --------------- ------ ------ ------ ------------------------------ 348642150762 21.317 4.6769 24.876 15169 Google 242955137398 14.855 3.2591 15.982 2152 CSUNET-NW California State University 122540244424 7.4927 1.6438 25.660 3356 Level 3 Communications 72163016703 4.4124 0.9680 21.296 22822 Limelight Networks, LLC 56961391003 3.4829 0.7641 18.758 20940 Akamai Technologies Europe 51911807798 3.1741 0.6963 25.672 15133 Internet Nexus 41853608354 2.5591 0.5614 23.844 32934 TheFacebook.Com 36242797818 2.2160 0.4861 16.985 2914 Verio 35399946966 2.1645 0.4748 25.791 3549 Global Crossing 34379967832 2.1021 0.4611 29.654 7922 Comcast Cable 29979366329 1.8330 0.4021 39.518 19262 Verizon Global Networks 29712947169 1.8168 0.3985 17.473 46489 Justin.TV, San Franciso, CA 18725099360 1.1449 0.2511 62.352 20001 HoldCo - Road Runner West 18393426275 1.1246 0.2467 20.878 16509 Amazon
- 32. Manage 500+ Access Points and counting
- 33. Balancing security requirements with usability More than keeping the criminals out ◦ Criminals are getting more sophisticated ◦ Social Engineering, phishing emails and infected websites Focusing on security awareness training
- 35. The Team ◦ Abbie Lennox: Manager of System Engineering ◦ Larry Cooper: Senior System Administrator ◦ Steve Moss: Senior System Administrator ◦ Brett Watts: Senior System Administrator Managing ~ 200 servers and services
- 36. Secret – we do not have 200 physical servers They have been “virtualized” ◦ In computing, virtualization (or virtualisation) is the creation of a virtual (rather than actual) version of something, such as a hardware platform, operating system (OS), storage device, or network resources. Wikipedia
- 38. Sustainability ◦ Saves on power and cooling ◦ 131 Virtual Servers running on 6 physical hosts Disaster Recovery ◦ Virtual servers are easy to backup and move around
- 41. ERP (CX) Campus Portal (my.pomona.edu) LMS (sakai.claremont.edu) Document Imaging (Onbase) Data Warehouse Custom Programming
- 46. Portal – 270-640 unique users per day. ◦ Course Registration, Grade Entry, Advisee management Sakai – 2,000 concurrent users ◦ Learning Management System CX database – 20-30 million transactions daily ◦ 5 Claremont schools. 70% portal traffic
- 47. Provides support for campus-wide IT initiatives and subsequent projects Typical Project Management Stages ◦ Initiate Gather requirements, evaluate options, perform due diligence, make solution recommendations, develop executive proposal for approval ◦ Plan Structure & plan the work to be completed ◦ Execute Perform work to develop solution ◦ Monitor & Control Make sure the tasks and project scope stay on track ◦ Close Perform a project review and develop lessons-learned
- 48. ITS Contact Info: Servicedesk: email ServiceDesk@pomona.edu For 24x7 assistance via the Knowledge Base, http://kb.pomona.edu ITS Website: http://its.pomona.edu ITS on Facebook: http://www.facebook.com/ITS.PomonaColleg e ITS on Twitter: https://twitter.com/PomonaHelp