Feasibility requirements group 3 compiled

HEALTH SELF-INSURANCE &
CONCULTING GROUP
FEASIBILITY REQUIREMENTS & ANALYSIS REPORT
NOVEMBER 2, 2015
|IST 654 GROUP 3|MENTOR: KSHITIJ CHUG
Weekly Group Meeting Time: 3-4pm|Day: Wednesday| Venue: Bird Library

GROUP 3 HEALTH SELF-INSURANCE & CONCULTING GROUP
1
RACI CHART
Project Mentor: Kshitij Chug
Project Team Members:
Barakat Adeola Adeyemi
Dhanraj Amin
Jash Mohinish Mehta
Kirti Singhani
Vignesh Chandramouli
Project Integrator: Dhanraj Amin
TASKS RESPONSIBLE ACCOUNTABLE CONSULTED INFORMED
Candidate
Matrix
Jash All Group Member Kshitij, Dhanraj,
Kirti, Vignesh,
Barakat
Professor
Cost
Feasibility
Dhanraj All Group Member Kshitij, Dhanraj,
Kirti, Vignesh,
Barakat
Professor
Operational
Feasibility
& Schedule
Feasibility
Kirti All Group Member Kshitij, Dhanraj,
Kirti, Vignesh,
Barakat
Professor
Technical
Feasibility
& Cultural
Feasibility
Vignesh All Group Member Kshitij, Dhanraj,
Kirti, Vignesh,
Barakat
Professor
Legal
Feasibility
Barakat All Group Member Kshitij, Dhanraj,
Kirti, Vignesh,
Barakat
Professor

2
TABLE OF CONTENTS
Overview………………………………………………………………………………………………………………...3
Feasibility Analysis
Operational Feasibility…………………………………………………………………………….……4
Political and Cultural Feasibility………………………………………………………….………..5
Technical Feasibility…………………………………………………………………………………….5-7
Economic Feasibility…………………………………………………………………………………….7-11
Schedule Feasibility……………………………………………………………………………………..11-12
Legal Feasibility……………………………………………………………………………………………12-13
Candidate Matrix……………………………………………………………………………………………..……..14-16

3
OVERVIEW
Health Self-Insurance and Consulting Group (SICG) offer many health services to a wide-range
of clients. SICG’s Self-Insurance plans and Consulting Services offer clients and partners the
best customized, flexible and value driven experience. SICG has partnered with health care
providers (with lowest 1 percent readmission rates), pharmacies, and wellness centers who are
patient-centered healthcare organizations; as well as top IT Software development firms to
design customized applications tailored to the specific needs of our clients.
The Proposed IT System Tracker for Wellness Initiatives
Because SICG is a value-driven organization, the process of tracking the success of wellness
initiatives delivered by the partnering groups has to be automated. In order to achieve this, SICG
has initiated the design of an automated IT system to track various wellness initiatives and their
success rate in terms of patient participation, satisfaction and engagement.
Both online and offline channels will be used for data collection and for reaching out to
customers:
- Seminars
- Webinars
- Surveys
- Live-chat
- Direct feedback forms from on-site wellness programs
- Data collected from tracker apps
A website will be launched in order to give access to the system tracker initiatives.
Users can RSVP/sign-up to a wellness initiative online. Online sign-up serves as a way to track
attendance interest.
The following are feasibilities which should be addressed for the successful implementation of
the proposed system:
1. Operational Feasibility
2. Cultural Feasibility
3. Technical Feasibility
4. Economic Feasibility
5. Schedule Feasibility
6. Legal Feasibility

4
OPERATIONAL FEASIBILITY
Operational feasibility is the measure of how well a proposed system solves the problems, how
would it take advantages of the opportunities identified during problem analysis, scope definition
phases and how it fulfills the system requirements. In case of Wellness Tracking System of HSICG,
operational feasibility talks about how well the new system can justify the needs and issues of
the current system in order to better capture the success of the wellness activities and the client
engagement, participation and satisfaction.
 The emails sent to the client will be auto generated, using the new system.
 The data entered will be via the clients through a e-form.
 The attendance will be tracked using login id for webinars, e-card swiping for the seminars
and other sessions.
 The health alerts will be checked automatically every week for the patient who attends
these activities.
 The data entry will be done by the clients via a registration page and the page will be
made in such a way that it checks for error before the client can submit the details.
 This information will be in a centralized database, and can be accessed by the staff using
their login details.
 The feedback form will be electronically sent to the client after the seminar and will be
stored in the database.
 The new system will have all the information stored in a centralized data base with copies
as backup
 Each department can login to the system with their codes and access the information they
need
 If the database is centralized, then there are very low chances of inconsistencies and
format of the data
 The data will be directly entered by the client and checked by the system for errors.

5
CULTURAL FEASIBILITY
Cultural feasibility is to check the acceptance and adaptability of the team due to the proposed
system. It can be measured in terms of how the new system will impact the organizational
culture and politics of the organization.
Problem: Difficulty in interacting with various stakeholders due to difference in the work
culture
Solution: For effective functioning, it’s important that the SICG employees and other
stakeholders work harmoniously.
Problem: Difficulty in introducing the automated system for tracking as the team would have
been used to the current system and communication flow for a long time.
Solution: By making the system user friendly and providing various training to get used to the
new system would resolve the opposition to the current system.
Problem: Difficulty in learning the new system by the age group of the employees, as older
people might take time to learn or would avoid the new system.
Solution: By introducing training seminars and sessions for using the new system and providing
a handbook for training the employees.
Political Feasibility:
Political feasibility is used to predict the result of the new system on the policy perspective
inspecting the actors, occasions and environment in strategy process.
Problem: In order to maintain secure access, the system provides user access control. Hence,
there could breach in access due to political reasons.
Solution: Special team to handle sensitive information and there by maintaining user access
controls based on the role of the user
Problem: No team or employee can manipulate the RSVP response to plan an event they
proposed
Solution: All teams would be judged based on their performance in the firm and maintaining
access controls is vital to restrict the access in changing the data.
Problem: Key stakeholders could impede the development of the current system although they
are not be part of the tracking team
Solution: To have inclusive discussions with all the stakeholders and power houses of the
organization to consider their views before implementing the system

6
TECHNICAL FEASIBILITY
Assessing technical feasibility is to evaluate whether the new system will perform the desired
functionality and whether an organization has the resources build the proposed system. The
technical feasibility analysis help to address whether the technology required for the system
exists, how difficult it is to develop, and whether the organization has SME in that technology.
Software Requirements:
 Web browser: Edge, Google Chrome (Android Support), Safari, Firefox
 Database Software: Oracle SQL, Microsoft SQL
 Administrative Software: MS Office Suite, Primavera, Confluence, Share point
 App Servers: JBOSS, Tomcat
 IDE: Eclipse, NetBeans
 Security: Login Authentication for every user
Transition Environment Requirements:
 Environments: Development (Dev), Test, User Acceptance Test (UAT) and Production (Prod)
 Deployment Tool: Microsoft Deployment Kit
Hardware Requirements:
 Operating System: Win 7 and above
 System Architecture: 32 bit, 64 bit
 OS Architecture: 32 bit, 64 bit
 RAM Frequency: 1600 MHz
 System Memory: 1 GB and above

7
 Cache: 1 MB
 Processor: Dual core
Technical Team:
3 Software Developers
1 Tester
1 Business Analyst
3 Subject Matter Experts
2 DB Developer

8
ECONOMIC FEASIBILITY
Costs Analysis
Development Costs
Personnel
No of
employees
Estimated
hours
Hourly
rate Cost Responsibility
Business Analyst 1 120 $45.00 $5,400.00
Communicate system
requirements to the
development team and
manage deliverables
Programmer 2 160 $40.00 $6,400.00
Design and develop system as
per the requirements
GUI Designer 1 160 $40.00 $6,400.00
Design interfaces and manage
user accessibility to the system
Database
developer 1 160 $45.00 $7,200.00
Design and implement a
relational database for the
system
$25,400.00
Resource Cost Description
Software $4,500.00
Server software, analysis and
reporting software leasing cost
per year
Storage $4,000.00
Storage mechanism and
hardware leased as per need
$8,500.00
Total Development Cost $33,900.00
Maintenance Costs
Resource Rate
Estimated
Hours (yearly) Cost Description
Network
Administrator $20.00 40/mo*12=$480 $9,600.00
Time taken by the system manager to
update software and system monitoring
Repairs - - $4,000.00
Hardware upgrade or procurement (if
needed)
$13,600.00

9
Benefits Analysis
Future System implementation benefits are as follows:
Process Current State Future State
Resource Cost/month Resource Cost/month
Data entry 30 minutes per
sheet
0.5*3*5*25*22
= $4125
30 minutes per
page
0.5*5*25*22
=$1375
Data consolidation 60 minutes per
sheet
1*3*5*25*22
=$8250
- $0
Report generation 30 minutes per
report
0.5*6*25*22
=$1650
- $0
Send wellness activity
information emails
6 minutes per
email
0.1*5*25*22
=$275
- $0
Send wellness initiative
success reports
3 minutes per
email
0.05*6*25*22
=$165
- $0
Description Value
Number of billed hours per day 8 hrs
Average hourly rate of employee $25
Extra time per day 5 hrs
Extra time charge $5 additional per hour
Average number of working days in a month 22
Number of activities per month 5
Number of sheets per activity 3
Number of reports generated per month 6

10
Measure
Monthly
Savings
Savings
(yearly) Description
Data entry $2,750.00 $33,000.00
The savings derived from having to enter data on
multiple sheets compared to a single interface
Data
consolidation $4,125.00 $49,500.00
The savings derived from having to consolidate data
from multiple sheets compared to none
Report
generation $1,650.00 $19,800.00
The savings derived from having to generate the report
manually
Send Emails/
Reports $440.00 $5,280.00
The savings derived form having to send email reports
and other information
$107,580.00
Payback Analysis
Cash Flow
Description Year 0 Year 1 Year 2 Year 3 Year 4
Development Cost ($33,900.00)
Operation and
Maintenance Cost $0.00 ($13,600.00) ($16,320.00) ($19,584.00) ($23,500.80)
Discount factor for
12% 1 0.893 0.797 0.712 0.636
Time adjusted cost $0.00 ($12,144.80) ($13,007.04) ($13,943.81) ($14,946.51)
Cumulative time
adjusted cost ($33,900.00) ($46,044.80) ($59,051.84) ($72,995.65) ($87,942.16)
Benefits derived
from the
operation $0.00 $107,580.00 $129,096.00 $154,915.20 $185,898.24
Discount factor of
12% 1 0.893 0.797 0.712 0.636
Time adjusted
benefits $0.00 $96,068.94 $102,889.51 $110,299.62 $118,231.28
Cumulative time
adjusted benefits $0.00 $96,068.94 $198,958.45 $309,258.07 $427,489.36
Cumulative
lifetime adjusted
costs and benefits ($33,900.00) $50,024.14 $139,906.61 $236,262.43 $339,547.20

11
Net Present Value Analysis
Cash Flow Description Year 0 Year 1 Year 2 Year 3 Year 4
Development Cost ($33,900.00)
Operation and
Maintenance Cost $0.00 ($13,600.00) ($16,320.00) ($19,584.00) ($23,500.80)
Discount factor for 12% 1 0.893 0.797 0.712 0.636
Present Value of
annual costs $0.00 ($12,144.80) ($13,007.04) ($13,943.81) ($14,946.51)
Total present value of
lifetime costs ($54,042.16)
Benefits derived from
the operation $0.00 $107,580.00 $129,096.00 $154,915.20 $185,898.24
Discount factor of 12% 1 0.893 0.797 0.712 0.636
Present value of annual
benefits $0.00 $96,068.94 $102,889.51 $110,299.62 $118,231.28
Total present value of
lifetime benefits $427,489.36
Net present value of
this alternative $373,447.20
Return on Investment (ROI) Analysis
Estimated Lifetime benefits $427,489.36
Estimated Lifetime Costs ($54,042.16)
Lifetime ROI 691%
Summary for the proposed system
Payback Period 1 year
NPV $373,447.20
Lifetime ROI 691%
Annual ROI 173%
Conclusion
Assuming 12% discount rate, the system has a positive net present value of $373,447 and a
lifetime ROI of up to 691% in a period of 4 years. In addition the automated wellness activity
tracking system has a payback period of one year. Hence, it is an economically feasible
investment.

12
SCHEDULE FEASIBILITY
Schedule Feasibility determines if the given project can be completed successfully within the
given deadline with the currently available technology. It helps us understand if the deadline is
reasonable one or not. It is one of the most important aspect of the project, cause any delay in
the schedule can cause a huge loss to the business.
The proposed system is the one that requires a web portal for tracking of the wellness
initiatives for the client which would typically take anywhere from 5-7 months. The project can
be divide into the following phases;
Phase No Phase Duration Deliverables
1 Planning 1-2 weeks  Project Scope
 Business Proposal
 Data flow chart and Swim-lane
diagram
2 Requirement
Gathering and
Analysis
2-3 weeks  BRD
 PIECES analysis
 Feasibility Analysis
3 Design 4-5 weeks  DFD
 ERD
 Use case diagram
 Algorithm with pseudo code
4 Implementation 10-12 weeks  User Interface
 Database creation
 Interactive Interface
5 Testing 9-11 weeks  Testing plan
 Testing phase 1
 Testing phase 2
 Test result document
6 Deployment and
training
3-4 weeks  User manual
 Training document
 System document

13
LEGAL FEASIBILITY
This is a measure of how well a solution can be implemented within existing legal/contractual
obligations. Legal Feasibility is used to determine whether the proposed system conflicts with
the legal requirements.
The Wellness Activity System Tracker will abide by the following Legal Laws on Health Insurance
and Data Privacy policies.
Understanding Health Information Privacy
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule provides
federal protections for individual identifiable health information held by covered entities and
their business associates and gives patients an array of rights with respect to that information.
At the same time, this Privacy Rule is balanced so that it permits the disclosure of health
information needed for patient care and other important purposes.
 In this regard, the SICG’s wellness tracker system will require confidential patient health
data from other medical systems. Hence, it is permitted under this act that there can be
disclosure of health information when needed, but strictly for patient care in other
important areas.
 There are several data entry/collection points in the proposed SICG wellness system
where HIPPA’s privacy rule might be violated. These are:
o During data transfer and collection from the medical information system tracker,
o Data transfer from the value-based care system tracker and
o Data transfer from the patient engagement system tracker.
 Data transfer process from these sources can create a loop-hole for any party to access
patient data. SICG shall ensure that patient’s privacy is treated top priority hence, data
collection from external system shall be done through a secure portal.
 Since the tracker is also targeted towards boosting patient’s participation, SICG’s
proposed system shall ensure that patients are willingly participating in our wellness
activities. Legal binding agreements (terms and conditions on website) will be produced
to show that patients understand the program’s requirements and have given their
consent for participation and engagement in wellness activities.
Data Protection and Privacy
Health Information: HIPAA specifies permissible uses and disclosures of Protected Health
Information (PHI), mandates that HIPAA-covered entities provide individuals with a privacy

14
notice and other rights, regulates covered entities’ use of service providers (health partners or
associates) and sets forth extensive information security safeguards relevant to electronic PHI.
SICG’S wellness tracker will be dealing extensively with a lot of electronic Protected Health
Information, hence the absence of PHI compliance documents by SICG’s legal team might lead
to violation of HIPAA’s acts. SICG shall develop compliance policies and procedures for the
protection of electronic Protected Health Information and abide by them.
Data Security
The Health Information Technology for Economic and Clinical Health Act’s (HITECH Act)
information security breach provisions apply in the health-care context, governing both HIPAA-
covered entities and non-HIPAA covered entities.
Unlike the state breach notification laws, the obligation to notify as a result of an information
security breach under the HITECH Act falls on any HIPAA covered entity that ‘accesses,
maintains, retains, modifies, records, stores, destroys, or otherwise holds, uses, or discloses
unsecured PHI. Any HIPAA covered entity that processes unsecured Protected Health
Information (PHI) must notify affected individuals in the event of a breach, whether the
covered entity owns the data or not.
In general,
The HIPAA requires (with some exceptions) covered entities to:
 Use, request and disclose the minimum amount of PHI necessary to complete a transaction
(HIPAA Privacy Rule).
 Implement data security procedures, protocols and polices at administrative, technical, physical
and organizational levels to protect data (HIPAA Security Rule).
 Comply with certain uniform standards established for certain electronic transactions (HIPAA
Transactions Rule).
 SICG’s wellness tracker group will develop a security protection and breach procedure in
order to adhere to the HITECH security policy. In the event of a security breach, every
affected patient whose information might have been hacked must be notified accordingly.
 Launching a website for patients to sign up and participate in online wellness activities is a
major part of the proposed SICG wellness system. Hence, there will be verification and
validation of user credentials. There might be a security breach such as SQL injection to the
online portal during login and verification process. The legal responsibility here is to include
in the contract for SICG wellness website development team that all patient’s username and
passwords must be secured through encryption or hashing of login credentials.
In conclusion, Health Self-insurance and Consulting Group shall abide by the Legal Laws on
Health Insurance and Data Privacy policies, HIPPA’s acts and the PHI data protection policies.
This will ensure that SICG’s proposed system does not conflict with any health legal
requirements and also to prevent legal implications in general.

15
CANDIDATE MATRIX
Weighting Parameters Existing
System
Build In-
house
Purchase
COTS
Operational
Feasibility
15%  IT infrastructure
supported
NO YES YES
 Automated
sending of emails
NO YES YES
 Automated
receiving of emails
NO YES YES
 Business
Intelligence and
Data Mining
supported
NO YES YES
Score: 0 Score: 100 Score: 100
Cultural
Feasibility
10%  Work culture
issues with key
partners
High in
existence
due to the
fact of
manual data
sharing and
collaboration
Low in
existence
due to the
fact data
sharing and
collaboration
is automated
Low in
existence
due to the
fact data
sharing and
collaboration
is automated
 Work culture
issues with
outhouse
consultancy firm
Doesn’t Exist
as the
current
system is not
made by any
consultancy
firm
Doesn’t Exist
as the in-
house future
system will
not be made
by any
consultancy
firm
High in
existence
because the
outside
consultancy
firm may
face cultural
issues with
HCG or vice
versa
 Internal Work
culture issues
High in
existence
because
cross
functional
teams have
to work
together in
Very Low in
existence as
the
collaboration
and team
work is
reduced due
to the fact
Very Low in
existence as
the
collaboration
and team
work is
reduced due
to the fact

16
order to plan
and track
wellness
activities.
that the new
system will
be fully
automated.
that the new
system will
be fully
automated.
Score: 83 Score: 93 Score:
Technical
Feasibility
20%  Existence of
automated data
entry
NO YES YES
 Existence of
automated email
sending and
tracking
NO YES YES
 Existence of web
portals
NO YES YES
 Existence of Apps
 Existence of
NO YES YES
 Database
developers NO YES YES
 Existence of Web
developers NO YES YES
 Existence of
Security
Algorithms
NO YES YES
 Existence of
Maintenance
infrastructure
NO NO NO
Economic
Feasibility
20% Human Staff
Salary
VERY HIGH VERY LOW VERY LOW
Website/App
Maintenance
Server
Maintenance
NA
NA
HIGH
HIGH
HIGH
HIGH

17
Database
Maintenance
VERY HIGH HIGH HIGH
Consultancy
Fees
NA NA VERY HIGH
Break Even
point
NA 1-2 YEARS 1-2 YEARS
Future
Benefits
VERY LOW VERY HIGH HIGH
Schedule
Feasibility
15% TIMELINE NA Between 6
MONTHS TO
1 YEAR
Between 1-2
years
Legal
Feasibility
20% Data privacy
legal issues
Exist Doesn’t Exist Doesn’t Exist
Data
protection
legal issues
Exist Doesn’t Exist Doesn’t Exist
WEIGHTED
SCORE
100
%
60.25 89.75 69.83
Hence, the weighted score shows that developing this project in- house is the best option.

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