FIVE REASONS WHY YOU SHOULD CHOOSE CLICK-TO-CALL
- 1. “ FIVE REASONS WHY YOU SHOULD CHOOSE CLICK-TO-CALL
- 2. WHAT IS CLICK- TO- CALL? Click-to-call is a button present on the company’s website which lets customer request a callback. Whenever a customer clicks on the callback button, they instantly receive a call from the company’s agent.
- 5. “Lead conversion happens fast with click-to-call button as the customer can swiftly communicate with the business without waiting in long call- queues. In the middle of customer’s research over company’s website, a click-to-call button instantly captures potential leads and provides them a platform to quickly connect with the company by a click.
- 7. “The click-to-call button on the agent’s portal decreases the manual task of the sales team as the agents don’t have to dial every number. Instead, they can directly click on the click-to-call button and call the customers without having to dial it manually. This helps to manage a large volume of calls that the business receives efficiently.
- 9. “ The customer abandons the call if they have to wait in long call-queues. This leads to customer dissatisfaction and makes them shift to other brands. Whereas, adding a click-to-call button reduces call waiting by directly connecting the customer to the agent. This reduces any communication hassle and enhances customer satisfaction.
- 11. “ The click-to-call dashboard provides a detailed report of all the calls. Business can use this data to perform in-depth business analysis by understanding no. of call back requests made on their website. You can also analyse the performance of your agents with these dashboards by examining call duration, call recordings, and failed calls.
- 13. “ By providing a quick and easy to connect communication channel to your customers, you foster faith in your customers. Moreover, by reducing the call waiting time and enhancing the quality of query resolution, you strengthen your brand’s reliability.
- 14. Servetel is a leading cloud telephony service provider for businesses in India. ABOUT US We offer services like Toll-free numbers, IVR, Virtual Number, Bulk SMS, Click-to-call and Missed Call Services. To know more, get in touch with us at 1800-11-3333, 1800-103-6989
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