Fixing the Broken Process
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This document appears to be slides from a presentation on fixing broken processes through new visions of governance. It discusses challenges customers face around document classification, automatic indexing, and intelligent retrieval. It proposes that automation can help address issues with organizing documents, reducing manual data entry labor costs, and ensuring easy information retrieval for employee efficiency and customer satisfaction. The session hosts are from ABBYY USA and KnowledgeLake.
Fixing the Broken Process
- 1. #AIIM14 #AIIM14 #AIIM14 Fixing the Broken Process: New Visions of Governance Joe Budelli, Sr. VP of Sales, ABBYY USA Ben Vierck, VP of Engineering, KnowledgeLake
- 2. #AIIM14 2014 Customer Needs *Source: AIIM Industry Watch -‐ InformaKon Governance
- 3. #AIIM14 Your Session Hosts Ben Vierck, VP of Engineering KnowledgeLake KnowledgeLake is a three-‐Kme MicrosoN Partner of the Year award winner and is recognized as the founder of the SharePoint document imaging marketplace. Joe Budelli, Sr. VP of Sales ABBYY USA ABBYY develops and delivers to the market a wide range of high-‐tech products and services that are based on document recogniKon and linguisKc technologies and are used in different environment such as desktop computers, servers, mobile devices and the Internet.
- 4. www.aiim.org/infochaos Do YOU understand the business challenge of the next 10 years? This ebook from AIIM President John Mancini explains.
- 5. #AIIM14 ClassificaFon Image Image Image Image Image Image ClassificaFon Receipt Invoice SoluFon – AutomaKc ClassificaKon assists in geUng documents organized into logical groups. This is a criKcal step in applying downstream process rules such as Data ExtracKon or InformaKon Governance policy. Industry Pain -‐
- 6. #AIIM14 AutomaFc Indexing Industry Pain -‐ Image Only Image + Metadata: Name SSN DOB Etc. Image + Metadata: Name SSN DOB Etc. Image Only SoluFon – AutomaKc Indexing helps to greatly reduce operaKonal costs associated with manual labor of key-‐entry. AddiKonally, enhanced producKvity and customer service are added benefits.
- 7. #AIIM14 Intelligent Retrieval Industry Pain -‐ Company:Sharp SoluFon – InformaKon retrieval is a key component to ensure employee efficiency as well as achieve higher levels of customer saKsfacKon. When informaKon is easily, and instantly, available to users this helps decrease operaKonal costs and assist with enhanced producKvity.
- 8. #AIIM14 Summary – InformaFon Governance
- 9. #AIIM14 OpFonal – Maybe Use