Flash Report for Capgemini Consulting - Digitally transforming a retail bank
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This document summarizes a flash report for a Capgemini Consulting project with BNP Paribas to implement new banking services. A 7-member team conducted an analysis and developed a prototype from March 17 to 31. The report outlines next steps like resource planning, integrating the prototype into existing systems, impact analysis, risk assessment and employee training from April 1 to 13. Key activities include defining responsibilities, analyzing test results, improving the software based on feedback, and mitigating risks like employee resistance through training.
Flash Report for Capgemini Consulting - Digitally transforming a retail bank
- 1. Capgemini Consulting project: BNP Paribas 1st Flash report Prashanth Ramachandran, Thomas Neuts, Thomas Magnier, Karin Senica, Denize Palmiano, François Krempp, Marie Stefenel
- 2. Client Name BNP Paribas Consultant Name Banking IT Consulting No. Of Resources 7 team-member - Advice regarding bank services to customers - Credit implementation and extension - Risk and asset management Methodology Adopted Acheivements Start Date 17-mars-15 End Date 31-mars-15 Highlights Expected deliverable Level of Completion Internal and external audit Scope + validation Timeline and budget Application prototype Integration to the system Risks and Issues Next course of actions Understanding of the scope Integration to the system Budget Testing phase Time Feedback Validation of the prototype Final implementation Legend Deliverable Completed On Hold In Progress Delayed Audit and analysis Development Testing phase Implementation Follow- up 1 week 2 weeks 1 week 1 week 1 week Validation Validation
- 3. Client Name BNP Paribas Consultant Name Banking IT Consulting No. Of Resources 7 team-member - Advice regarding bank services to customers - Credit implementation and extension - Risk and asset management Methodology Adopted Acheivements Start Date 1-april-15 End Date 13-april-15 Highlights Expected deliverable Level of Completion Resource planning and allocation of responsibilities Integration to the existing system Impact analysis Risk assesment and mitigation Training for implementation Risks and Issues Next course of actions Resistance of employees to use the new system Implementation plan (timeline, support team…) Meeting deadlines (reactivity/flexibility of developers) Implementation support team Customers satisfaction Feedback System reliability and compatibility Final implementation Legend Deliverable Completed On Hold In Progress Delayed Audit and analysis Development Testing phase Implementation Follow- up 1 week 2 weeks 1 week 1 week 1 week Validation Validation
- 4. Find the right agency/ies the test, based on: - Performance, productivity - Reluctance to IT use - Size, location, turnover... Kickoff session with the branch manager + team in order to define: - Involvement of each stakeholder - How to collect and treat feedbacks - Process, implementation steps, deadlines, performance measurement, etc. Presentation + Q&A session with the employees in order to explain the new process and test feedbacks treatment. Preparation for the implementation to the existing system RESOURCE PLANNING AND RESPONSIBILITIES
- 5. Analyse the results of testing the software Recognizing key weaknesses and strenghts of software Keeping the strenghts for implementation and replanning weak points: • Reworking and remodeling the software • Improving functionalities to be more relevant to employees • Highlighting importance of new software to employees • Realizing needs of additional functionalities for customers • Measuring progress made using new software system IMPACT ANALYSIS
- 6. RISK ASSESSMENT AND MITIGATION • Identification of all risks associated with the new system including resistance and low acceptance from employees • Comparison of identified risks with the acceptance criteria of the company • Definition of actions for mitigation estimation of costs • Software modification for aspects that are high risk • Employee training and team building
- 7. TRAINING FOR IMPLEMENTATION Before implementation : • Lecture about the implementation • Showrooms • Handouts During implementation : • Trainers • Showrooms After implementation : • Workshops • Performance and enhancement report • Follow up enhancement
Editor's Notes
- #4: Impact analysis: feedbacks on testing (how to improve the application / we don’t consider yet the training programs) efficiency, productivity improvement, etc. Training programs = to be added