for standard 12 sc and comchapter5 INTRODUCTION TO e commerce.ppt
- 1. INTRODUCTION INTRODUCTION TO TO E - COMMERCE E - COMMERCE CHAPTER 5
- 2. Introduction Introduction E – Mail most popular service World Wide Web is also a widely used service Websites are not Internet but a part of the WWW which is also a part of the Internet Last few years business activities have been started on the Internet This activity is called E - COMMERCE
- 3. What is E - Commerce What is E - Commerce Earlier web sites were used for information Educational Institutes for • Courses • Contents • Faculty • Facilities etc. Similarly business organizations use web sites to give information Products Distributors etc.
- 4. Development in Telecommunication Infrastructure Software Technologies Internet has become popular among business houses of all sizes to: Market and Sell Catalogue provision Billing Net Banking On Line Trading Auction of Goods On Line After Sales Support Online Ticketing etc.
- 5. Marketing and Selling Marketing and Selling Better Marketing Catalogue is provided Select and put in shopping cart Finalize the shopping from the cart Payment is done with shipping details.
- 7. Selling online is done for tickets and reservation of hotel booking tours etc.
- 8. Auctions Auctions Many websites provide platform for both auctioneer and bidder If you want to auction any item on a website you are the auctioneer and at the same time from the same site any other site you buy or bid then you are the bidder Target price or Time limit Saves time and Best price eBay.com popular auction site
- 11. Net Banking Net Banking Electronic Banking is gaining popularity Password
- 12. Net Banking Net Banking Facilities can be availed from home like: Balance inquiry Statement of account Funds transfer in same / different bank Check monthwise withdrawal / deposit Withdrawal of cash is the only transaction one needs to go to the bank / ATM
- 14. Online Billing Online Billing Payment can be done by online banking or by credit card Bills are sent via Internet on e-mail ids
- 18. Online Stock Trading Online Stock Trading Majority of the stock brokers provide online trading. Customers can buy / sell shares. Customer can provide limit for the same. Sell for a period or session. Site maintains the history of transactions. Site provides transfer of funds from customers account to their and visa versa.
- 19. Information Services Information Services Latest information is provided by many organizations. Examination results by educational institutes and universities. Notices and reminders sent to customers on line. Forms downloadable or which can be filled on line to get information.
- 22. Support Services Support Services On line support for sold goods / items.
- 23. Hardware vendors put drivers to download Licensed customers can get updates.
- 25. Example of E-Commerce Example of E-Commerce www.amazon.com is an example of site selling books. Select category – choose book to see by putting it in the viewing cart “Add to viewing cart”. Make changes by “Edit viewing cart”. Finally “Proceed to checkout” – give billing, shipping and payment details.
- 30. Benefits of E-Commerce Benefits of E-Commerce Speed – delay in communication avoided. Cost effective – online marketing selling reduces overheads like documentation preparation and sending, telephonic or postal communication. Goods purchased from the supplier only on demand so cost cut on storage. Banking online has no time binding for its transactions except money withdrawal.
- 31. Physical boundary for business has been removed. Wider choice and 24 hours available services and fast delivery. Online trading transparent. Online ticket booking saves time & energy. Online forms also save time and validations are done at the time of submit or even at filling time. Opportunity available to rural customer and vendor too.
- 32. Limitations of E -Commerce Limitations of E -Commerce Organizations need to change their business process. Investment on h/w and s/w, must train staff. Internet connectivity will have effect on business. E-Commerce is impersonal for some who like to buy after he feel and touch of the product.
- 33. Computer literacy is limited and thus has reached a small of the society. Privacy of customers information is a serious problem and a hacker may intercept the information and misuse it. The credit card frauds result into financial losses to the customer. Services of some vendors may not be good and business frauds increase the level of dissatisfaction in a customer.
- 34. Legal Issues in E-Commerce Legal Issues in E-Commerce E-Commerce is an activity performed on the global network without any national boundaries. Every country has its own laws resolving intellectual property rights, copyrights, privacy and many times disputes among parties. Indian government has established the IT laws under the IT act.
- 35. E-Commerce Business Models E-Commerce Business Models B2B (Business to Business) B2C (Business to Customer) C2C (Customer to Customer) G2B (Government to Business) G2C (Government to Customer)
- 36. B2B (Business to Business) B2B (Business to Business) Business activity between different business partners is called B2B. Manufactures deal with suppliers, wholesalers and distributors. B2B exchange information using set of standards known as EDI (Electronic Data Interchange).
- 39. High level of security is required to implement B2B model since interception from competitors is a concern since sensitive information may be exchanged at times. Secure Socket Layer
- 42. B2C (Business to Customer) B2C (Business to Customer) Online banking, insurance and online selling like Amazon.com are examples. Most widely used and popular e-com model Business house sells to a customer. Activity directly selling to the customer. Websites provide catalog with images, rates, features etc. Process of buying. Payment.
- 44. Benefits are Direct selling shortens the distribution channel thus reduces the cost. Electronic payment further reduces the overheads of transaction handling. Wider choice for customer Save time No time bounding.
- 45. C2C (Customer to Customer) C2C (Customer to Customer) C2C model enables peer to peer communication among the customers without involving business house. Business house acts like a broker. Register and do business with another customer. Auction sites are good example of C2C. www.eBay.com is an example.
- 48. G2B (Government to G2B (Government to Business) Business) E-governance initiative by govt. to help the business community by providing information and services online. Business Polices, approval to start business, different taxes etc. for hassel free communication. Tax related procedures – forms – information on how-when-where, is now online. (www.incometaxindia.gov.in)
- 53. G2C (Government to G2C (Government to Citizen) Citizen) E-governance initiative by govt. to help the individual citizens. Information on different departments their responsibilities, different welfare schemes, online forms for tax etc to be filled by individuals. Birth and Death certificates forms and required documents for the same. GSWAN – Gujarat State Wide Area Network
- 63. Hackers find difficult to steal your credit card no when payment is done on secure sites.
- 68. Payment can be done by net banking as well as credit card
- 71. Electronic Cash •Physical cash equivalent, buyer and seller transact with one bank. •Digitally signed files stored on computer. • Purchase online or transfer the cash to another party. •Identity not required so security is a concern. •Cash has serial no and digital signature, ensuring its use only once. •eCash is provided by DigiCash (www.digicash.com) •With credit card use eCash is becoming obsolete.
- 72. Smart cards can provide identification, authentication, data storage and application processing. Magnetic strip on credit cards are replaced by embedded chip.
- 74. •With other modes information is required every time. •Electronic wallet is used to do away with this requirement. •When payment is done wallet will provide the details. •Makes purchase quick and easy.
- 80. Firewalls keep out some viruses and hackers A firewall acts as a barrier between the public internet and your private computer or network and blocks threats including some viruses. Why install a firewall? A firewall protects you against a number of different online threats: Hackers breaking into your computer. Some viruses, called “worms,” that spread from computer to computer over the internet. Some firewalls block outgoing traffic that might originate from a virus infection.