From Paper to Power Player
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The document discusses benefit administration services provided by Benefit Express. It includes: 1) Testimonials from Lauren Nichols and Anne Burkett of Benefit Express discussing onboarding, communications, eligibility management and automating enrollment processes. 2) Suggestions for automating enrollment steps, handling late enrollments, and leveraging brokers and vendors for benefit questions and technology setup. 3) An overview of Benefit Express' implementation process including providing data, change management, and going live after open enrollment. 4) Details on Benefit Express' full service outsourcing options, enhanced security, efficiencies, and communications capabilities.
From Paper to Power Player
- 2. Lauren Nichols Client Services Delivery Manager
- 3. • Onboarding and Communications • Data and Change Management • Electronic eligibility management (EDI) • Implementation process – paper vs. online Different information sources Implementation process, benefits similar Copyright 2017 – Not to be reproduced without express permission of Benefit Express Services, LLC 3 A Customized Solution
- 4. Anne Burkett National Practice Leader, HR Technology, USI Insurance Services
- 5. Consider the process today and ask questions about how to automate each step • Talk to key users before implementation • Don’t forget about the little things: Evidence of Insurability Automation Alerting slower employees they are running out of time to enroll Copyright 2017 – Not to be reproduced without express permission of Benefit Express Services, LLC 5 Automating
- 6. • Lean on the experts for Best Practice Suggestions Vendor should answer technology questions Broker should answer benefit questions • Benefit Plan contracts and eligibility details Broker should have those details to share with the vendor • Can all your carriers accept eligibility data electronically? How long will it take to get those electronic files set up? Who will manage eligibility with the carriers until the files go live? Copyright 2017 – Not to be reproduced without express permission of Benefit Express Services, LLC 6 What to Expect
- 7. Be sure to make the time to provide the data that the Vendor asks. (many items can come from the broker and carriers, but there will still need to be some involvement from your team) Don’t underestimate the change in management that may need to occur. Implement off of open enrollment if at all possible. Copyright 2017 – Not to be reproduced without express permission of Benefit Express Services, LLC 7 Final Thoughts
- 8. Rachel Marchfield Director of Client Services
- 9. • Suite of full outsourcing options Multiple delivery models Implement full services or selected options Phased implementation • Enhanced data protection and security • Introduces processing efficiencies • Reduces errors Copyright 2017 – Not to be reproduced without express permission of Benefit Express Services, LLC 9 Implementation with benefitexpress
- 10. • Ability to administer complex eligibility rules and roles-based security • Enhanced communication options Program targeted messages based on population Automated communications based on transactions • Completed documentation • Initial data audits • Direct communication with carriers and vendors Copyright 2017 – Not to be reproduced without express permission of Benefit Express Services, LLC 10 Advanced Benefit Administration
- 11. • One team from implementation to ongoing • Active management of the implementation process • Strong internal governance process • Accountable for requirements definition • Effective use of Client’s time through implementation workshops • Transparency to your data and our performance • Agile system with flexibility to accommodate admin complexities Copyright 2017 – Not to be reproduced without express permission of Benefit Express Services, LLC 11 What to Expect from an Implementation
- 12. Copyright 2017 – Not to be reproduced without express permission of Benefit Express Services, LLC 12 Employee Home Page
- 13. My Plans Page Copyright 2017 – Not to be reproduced without express permission of Benefit Express Services, LLC 13
- 14. Questions?
- 15. Next Steps Contact benefitexpress for innovative solutions sales@mybenefitexpress.com