Charlie has been greeting a customer at a family-owned pump service business for 41 years, showing the business's commitment to both employees and customers. The encounter reminded the customer of the history of semiconductor testing from research labs to mass production, which began around the same time Charlie started at the pump business in the late 1970s. The customer pondered what semiconductor testing equipment may look like 70 years in the future, guessing it will be an open modular platform controlled by graphical software.