Future of Performance management
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The document discusses the future of performance management in local governments. It notes that while the regulatory framework and processes may change, the underlying principles of being accountable and focusing on value for money are still important. It advocates using social media and open data to improve transparency, engage citizens, report on performance, and collaboratively support better practices across local governments.
Future of Performance management
- 1. Performance management: the future Ingrid Koehler Sept 2010 www.local.gov.uk Tuesday, 21 September 2010
- 2. The future of performance management is uncertain • Regulatory framework? • How local is local? • PIs? • Cutting not improving? By lanx1983 www.local.gov.uk Tuesday, 21 September 2010
- 3. But some things are clear • Place • Stronger emphasis on VFM • Openness • Accountability • Principles are still in place, but process must change • more important than ever from a risk management perspective • ...and support is in your hands Tuesday, 21 September 2010
- 4. Priorities for PM improvement 20 15 10 5 0 Improve PM Process Presentation ServicesData quality and software Culture change Performance reporting Communications of perf information PM in Partnerships Governance Tuesday, 21 September 2010
- 5. Feedback from Improvement Services • Measurement not management • Need for strategic leadership • Efficiency now is whole new territory • Integrating service and financial planning within prioritisation • The technology can be a distraction • Help with tools and techniques (e.g. OBA) • Workforce planning and PM Tuesday, 21 September 2010
- 6. What needs to change • Break out of the mechanical approach to cope with more flexible and organic situations, chaos and complexity, systems thinking etc. • To see Performance management as an integral part of the way improvement and innovation actually happen rather than as if it can stand on its own • Performance management as a way to manage performance down, while minimising risk Tuesday, 21 September 2010
- 7. How things are going to change Open performance, open data and open support By opensourceway Tuesday, 21 September 2010
- 8. What is open? Open is social. So what is social media? Tuesday, 21 September 2010
- 9. As common as gossip Gossip_bench by ercwttmn on Flickr Tuesday, 21 September 2010
- 10. As revolutionary as the printing press The original moveable type by Purdman1 on Flickr Tuesday, 21 September 2010
- 11. No need for tech fear The tools are simple Anyone can do it, most people do More important to know your stuff, than your code Tuesday, 21 September 2010
- 12. Is it about the tools? Tuesday, 21 September 2010
- 13. Don’t be fooled by the tools Collaboration Think of social as civic People Talk Tuesday, 21 September 2010
- 14. Using social media for PM Understanding needs Consulting on priorities Doing it! Reporting performance Accountability Tuesday, 21 September 2010
- 15. Listening to citizens Monitoring social media conversations Strategic engagement Tuesday, 21 September 2010
- 16. Consulting on priorities Online/offline consultation Targeted campaigns Tuesday, 21 September 2010
- 17. Making savings Tuesday, 21 September 2010
- 18. Issues based campaigns Tuesday, 21 September 2010
- 19. Maps and geographic mashups Better understanding need v. Provision gaps User input to maps adding extra value Tuesday, 21 September 2010
- 20. Behaviour change via Social media • Social marketing for behaviour change can benefit from easy to pass on, inexpensive or user produced viral campaign content. • Sussex Safer Roads, Embrace Life video Tuesday, 21 September 2010
- 21. Information provision Councils in Staffordshire providing hygiene ratings Restaurant customers provide reviews Tuesday, 21 September 2010
- 22. Reporting performance Web based reporting Not usually very ‘social’ Still some way to go Tuesday, 21 September 2010
- 23. Open performance: CapStat http://capstat.oca.dc.gov/ Tuesday, 21 September 2010
- 24. Two way performance exchange Tuesday, 21 September 2010
- 25. Qualitative performance Humanising performance Real stories Doesn’t have to be online Photo credit: Erik Hersman on Flickr Tuesday, 21 September 2010
- 26. Accountability Explaining performance Transparency A platform to discuss http://leaderlistens.com Mike Freer, Barnet Tuesday, 21 September 2010
- 27. Open data The next phase of the web and the real opportunity to save money, enhance democracy and improve services Photo: Hegemonx Tuesday, 21 September 2010
- 28. Value of open data Linked data • Ability to link relevant data to make something even more Public data • Inherent value (transparency, democracy) • Cool, high value, customer-focused apps Citizens in control • Ability to manage your own data • Implications for health and social care Tuesday, 21 September 2010
- 29. Open data agenda Tuesday, 21 September 2010
- 30. 30 Tuesday, 21 September 2010
- 31. It’s not just expenditure data Tuesday, 21 September 2010
- 32. Linked data via Paul Davidson of LeGSB 32 Tuesday, 21 September 2010
- 33. Open and linked data • Open data isn’t always linked • Linked data doesn’t have to be open • Open data requires ‘machine readable’ formats • Linked data requires some fiddly technical stuff, but means we’ll get more use from our data Tuesday, 21 September 2010
- 34. Open Support Social media enabled practice development Photo: wildxplorer Tuesday, 21 September 2010
- 35. Productivity programme • Data and transparency strand • Skills • Unit cost data • Benchmarking tools • Leading practice examples • ‘New media’ Tuesday, 21 September 2010
- 36. Lots of information to support PM Tuesday, 21 September 2010
- 37. But little connectivity Tuesday, 21 September 2010
- 38. Building on existing success Policy and Performance, 3000+ members, 2009 CoP of the Year Collaborative content www.communities.idea.gov.uk Policy and Performance CoP Tuesday, 21 September 2010
- 39. Popularity to collaboration Popular content (top 10 every week) Collaborative to a point Content good but “dusty” Ripe for new sector driven content Tuesday, 21 September 2010
- 40. A PM wikipedia Tuesday, 21 September 2010
- 41. Spotlight on performance? By Joelk75 41 Tuesday, 21 September 2010
- 42. A model for open support Performance management CoPs Linked data Wiki Blogging Conversations Social reporting Benchmarks Peer support Peer review Improvement and Efficiency Tuesday, 21 September 2010
- 43. Knowledge Hub Websites Blogosphere Twitterverse K Datasets Personalisation Apps, plug-ins, widgets HUB Knowledge CoPs Workers Mobile Phone Apps RSS/Aggregation Tuesday, 21 September 2010
- 44. Contact me • ingrid.koehler@local.gov.uk • www.twitter.com/ingridk • www.ideapolicy.wordpress.com • www.communities.idea.gov.uk • www.slideshare.net/ingrid_k Tuesday, 21 September 2010