G3.1 guidelines-incl-technical-protocol

RG

Sustainability Reporting Guidelines

© 2000-2011 GRI Version 3.1

Sustainability Reporting Guidelines RG

Table of Contents
Preface General Reporting Notes
Sustainable Development and the Data Gathering 40
Transparency Imperative
Report Form and Frequency 40

Introduction Assurance 41

Overview of Sustainability Reporting
The Purpose of a Sustainability Report 3 Glossary of Terms 42

Orientation to the GRI Reporting Framework 3

Orientation to the GRI Guidelines 4

Applying the Guidelines 5

Part 1
Defining Report Content, Quality,
and Boundary
Guidance for Defining Report Content 7

Principles for Defining Report Content 8

Principles for Defining Report Quality 13

Guidance for Report Boundary Setting 17

Part 2
Standard Disclosures
Strategy and Profile 20

1. Strategy and Analysis 20

2. Organizational Profile 21

3. Parameters 21
Report

4. Governance, Commitments,
and Engagement 22

5. Management Approach and
Performance Indicators 24

Economic 25

Environmental 27

Social:

Labor Practices and Decent Work 30

Human Rights 32

Society 36

Product Responsibility 39

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RG Sustainability Reporting Guidelines

Preface
Sustainable Development and the
Transparency Imperative
The goal of sustainable development is to “meet the The urgency and magnitude of the risks and threats
needs of the present without compromising the ability to our collective sustainability, alongside increasing
of future generations to meet their own needs.”1 As choice and opportunities, will make transparency
key forces in society, organizations of all kinds have an about economic, environmental, and social impacts
important role to play in achieving this goal. a fundamental component in effective stakeholder
relations, investment decisions, and other market
Yet in this era of unprecedented economic growth, relations. To support this expectation, and to
achieving this goal can seem more of an aspiration than communicate clearly and openly about sustainability,
a reality. As economies globalize, new opportunities a globally shared framework of concepts, consistent
to generate prosperity and quality of life are arising language, and metrics is required. It is the Global
though trade, knowledge-sharing, and access to Reporting Initiative’s (GRI) mission to fulfil this need
technology. However, these opportunities are not always by providing a trusted and credible framework
available for an ever-increasing human population, for sustainability reporting that can be used by
and are accompanied by new risks to the stability of organizations of any size, sector, or location.
the environment. Statistics demonstrating positive
improvements in the lives of many people around the Transparency about the sustainability of organizational
world are counter-balanced by alarming information activities is of interest to a diverse range of stakeholders,
about the state of the environment and the continuing including business, labor, non-governmental
burden of poverty and hunger on millions of people. organizations, investors, accountancy, and others. This
This contrast creates one of the most pressing dilemmas is why GRI has relied on the collaboration of a large
for the 21st century. network of experts from all of these stakeholder groups
in consensus-seeking consultations. These consultations,
One of the key challenges of sustainable development together with practical experience, have continuously
is that it demands new and innovative choices and ways improved the Reporting Framework since GRI’s founding
of thinking. While developments in knowledge and in 1997. This multi-stakeholder approach to learning
technology are contributing to economic development, has given the Reporting Framework the widespread
they also have the potential to help resolve the risks credibility it enjoys with a range of stakeholder groups.
and threats to the sustainability of our social relations,
environment, and economies. New knowledge and
innovations in technology, management, and public
policy are challenging organizations to make new
choices in the way their operations, products, services,
and activities impact the earth, people, and economies.

1
World Commission on Environment and Development. Our
Common Future. Oxford: Oxford University Press, 1987, p.43.

2 © 2000-2011 GRI


Overview of Sustainability
Reporting
Orientation to the GRI Reporting
The Purpose of a Sustainability Report Framework
Sustainability reporting is the practice of measuring, All GRI Reporting Framework documents are developed
disclosing, and being accountable to internal and using a process that seeks consensus through dialogue
external stakeholders for organizational performance between stakeholders from business, the investor
towards the goal of sustainable development. community, labor, civil society, accounting, academia,
‘Sustainability reporting’ is a broad term considered and others. All Reporting Framework documents are
synonymous with others used to describe reporting on subject to testing and continuous improvement.
economic, environmental, and social impacts (e.g., triple
bottom line, corporate responsibility reporting, etc.). The GRI Reporting Framework is intended to serve
as a generally accepted framework for reporting on
A sustainability report should provide a balanced an organization’s economic, environmental, and social
and reasonable representation of the sustainability performance. It is designed for use by organizations of
performance of a reporting organization – including any size, sector, or location. It takes into account the
both positive and negative contributions. practical considerations faced by a diverse range of
organizations – from small enterprises to those with
Sustainability reports based on the GRI Reporting extensive and geographically dispersed operations.
Framework disclose outcomes and results that occurred The GRI Reporting Framework contains general and
within the reporting period in the context of the sector-specific content that has been agreed by a wide
organization’s commitments, strategy, and management range of stakeholders around the world to be generally
approach. Reports can be used for the following applicable for reporting an organization’s sustainability
purposes, among others: performance.

• Benchmarking and assessing sustainability The Sustainability Reporting Guidelines (the
performance with respect to laws, norms, codes, Guidelines) consist of Principles for defining report
performance standards, and voluntary initiatives; content and ensuring the quality of reported
information. It also includes Standard Disclosures made
• Demonstrating how the organization influences up of Performance Indicators and other disclosure
and is influenced by expectations about items, as well as guidance on specific technical topics in
sustainable development; and reporting.
G3 Reporting Framework
• Comparing performance within an organization
and between different organizations over time.
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Figure 1: The GRI Reporting Framework

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Indicator Protocols exist for each of the Performance Orientation to the GRI Guidelines
Indicators contained in the Guidelines. These Protocols The Sustainability Reporting Guidelines consist of
provide definitions, compilation guidance, and other Reporting Principles, Reporting Guidance, and Standard
information to assist report preparers and to ensure Disclosures (including Performance Indicators). These
consistency in the interpretation of the Performance elements are considered to be of equal in weight and
Indicators. Users of the Guidelines should also use the importance.
Indicator Protocols.
Part 1 – Reporting Principles and Guidance
Sector Supplements complement the Guidelines
Three main elements of the reporting process are
with interpretations and guidance on how to apply the
described in Part 1. To help determine what to report
Guidelines in a given sector, and include sector-specific
on, this section covers the Reporting Principles of
Performance Indicators. Applicable Sector Supplements
materiality, stakeholder inclusiveness, sustainability
should be used in addition to the Guidelines rather than
context, and completeness, along with a brief set of
in place of the Guidelines.
tests for each Principle. Application of these Principles
with the Standard Disclosures determines the topics
Technical Protocols are created to provide guidance on
and Indicators to be reported. This is followed by
issues in reporting, such as setting the report boundary.
Principles of balance, comparability, accuracy, timeliness,
They are designed to be used in conjunction with the
reliability, and clarity, along with tests that can be used
Guidelines and Sector Supplements and cover issues
to help achieve the appropriate quality of the reported
that face most organizations during the reporting
information. This section concludes with guidance for
process.
reporting organizations on how to define the range of
Orientation to the Reporting Guidelines entities represented by the report (also called the ‘Report
Boundary’).

Options for Reporting

Guidance for Defining
INPUT

Report Content
Principles and Guidance

Principles for Defining
INPUT

Report Content

Principles for Ensuring
INPUT

Report Quality

Guidance for Report
INPUT

Boundary Setting

Management

Performance
Indicators
Approach
Profile

OUTPUT OUTPUT OUTPUT

Focused Sustainability Report
Figure 2: Overview of the GRI Guidelines

4 © 2000-2011 GRI


Part 2 – Standard Disclosures Applying the Guidelines
Part 2 contains the Standard Disclosures that should Getting Started
be included in sustainability reports. The Guidelines
All organizations (private, public, or non-profit) are
identify information that is relevant and material to most
encouraged to report against the Guidelines whether they
organizations and of interest to most stakeholders for
are beginners or experienced reporters, and regardless of
reporting the three types of Standard Disclosures:
their size, sector, or location. Reporting can take various
forms, including web or print, stand alone or combined
• Strategy and Profile: Disclosures that set the
with annual or financial reports.
overall context for understanding organizational
performance such as its strategy, profile, and
The first step is to determine report content. Guidance for
governance.
this is provided in Part 1. Some organizations may choose
to introduce reporting against the full GRI Reporting
• Management Approach: Disclosures that
Framework from the outset, while others may want to
cover how an organization addresses a given
start with the most feasible and practical topics first and
set of topics in order to provide context for
phase in reporting on other topics over time. All reporting
understanding performance in a specific area.
organizations should describe the scope of their reporting
and are encouraged to indicate their plans for expanding
• Performance Indicators: Indicators that elicit
their reporting over time.
comparable information on the economic,
environmental, and social performance of the
GRI Application Levels
organization.
Upon finalization of their report, preparers should declare
the level to which they have applied the GRI Reporting
Framework via the “GRI Application Levels” system. This
system aims to provide:

• Report readers with clarity about the extent to
which the GRI Guidelines and other Reporting
Framework elements have been applied in the
preparation of a report.

• Report preparers with a vision or path for
incrementally expanding application of the GRI
Reporting Framework over time.

Declaring an Application Level results in a clear communi-
cation about which elements of the GRI Reporting Frame-
work have been applied in the preparation of a report. To
meet the needs of new beginners, advanced reporters, and
those somewhere in between, there are three levels in the
system. They are titled C, B, and A, The reporting criteria
found in each level reflects an increasing application or
coverage of the GRI Reporting Framework. An organization
can self-declare a “plus” (+) at each level (ex., C+, B+, A+) if
they have utilized external assurance.2

An organization self-declares a reporting level based
on its own assessment of its report content against the
criteria in the GRI Application Levels.

2
S
ee the assurance section under General Reporting Notes
for more information on options for assurance.

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In addition to the self declaration, reporting organizations Part 1: Defining Report Content, Quality,
can choose one or both of the following options: and Boundary
This section provides Reporting Principles and Reporting
• Have an assurance provider offer an opinion on the
Guidance regarding defining report content, ensuring
self-declaration.
the quality of reported information, and setting the
Report Boundary.
• Request that the GRI check the self-declaration.
Reporting Guidance describes actions that can be taken,
For more information on Application Levels, and
or options that the reporting organization can consider
the complete criteria, see the GRI Applications Level
when making decisions on what to report on, and
information pack available as an insert to this document,
generally helps interpret or govern the use of the GRI
or found online at www.globalreporting.org.
Reporting Framework. Guidance is provided for defining
report content and setting report Boundary.
Request for notification of use
Organizations that have used the Guidelines and/or other Reporting Principles describe the outcomes a report
elements of the GRI Reporting Framework as the basis for should achieve and guide decisions throughout the
their report are requested to notify the Global Reporting reporting process, such as selecting which topics and
Initiative upon its release. While notifying GRI, organizations Indicators to report on and how to report on them. Each
can choose any or all of the following options: of the Principles consists of a definition, an explanation,
and a set of tests for the reporting organization to assess
• Simply notify the GRI of the report and provide its use of the Principles. The tests are intended to serve
hard and/or soft copy as tools for self-diagnosis, but not as specific disclosures
to report against. Tests can, however, serve as a reference
• Register their report in GRI’s online database of reports for explaining decisions about the application of the
Principles
• Request GRI check their self-declared Application
Level. Together, the Principles are intended to help achieve
transparency – a value and a goal that underlies all
Maximizing Report Value aspects of sustainability reporting. Transparency can
be defined as the complete disclosure of information
Sustainability reporting is a living process and tool,
on the topics and Indicators required to reflect impacts
and does not begin or end with a printed or online
and enable stakeholders to make decisions, and the
publication. Reporting should fit into a broader process
processes, procedures, and assumptions used to
for setting organizational strategy, implementing
prepare those disclosures. The Principles themselves are
action plans, and assessing outcomes. Reporting
organized into two groups:
enables a robust assessment of the organization’s
performance, and can support continuous improvement
• Principles for determining the topics and Indicators
in performance over time. It also serves as a tool for
on which the organization should report; and
engaging with stakeholders and securing useful input to
organizational processes.
• Principles for ensuring the quality and appropriate
presentation of reported information.

The Principles have been grouped in this way to help
clarify their role and function, but this does not impose a
rigid restriction on their use. Each Principle can support a
range of decisions, and may prove useful in considering
questions beyond just defining report content or ensuring
the quality of reported information.

6 © 2000-2011 GRI


1.1 Defining Report Content • The specific methods or processes used for
assessing materiality should:
In order to ensure a balanced and reasonable
presentation of the organization’s performance, a
• Differ for, and can be defined by, each
determination must be made about what content the
organization;
report should cover. This determination should be
made by considering both the organization’s purpose
• Always take into account the guidance and
and experience, and the reasonable expectations and
tests found in the GRI Reporting Principles; and
interests of the organization’s stakeholders. Both are
important reference points when deciding what to
• Be disclosed.
include in the report.

In applying this approach:
Reporting Guidance for Defining Content
The following approach governs the use of the GRI • Differentiate between Core and Additional
Reporting Framework in preparing sustainability reports. Indicators. All Indicators have been developed
More detailed guidance on defining content can be through GRI’s multi-stakeholder processes, and
found in the Technical Protocol – Applying the Report those designated as Core are generally applicable
Content Principles. Indicators and are assumed to be material for most
organizations. An organization should report on
• Identify the topics and related Indicators that are these unless they are deemed not material on
relevant, and therefore might be appropriate to the basis of the Reporting Principles. Additional
report, by undergoing an iterative process using the Indicators may also be determined to be material.
Principles of materiality, stakeholder inclusiveness,
• The Indicators in final versions of Sector
sustainability context, and guidance on setting the Supplements are considered to be Core Indicators,
Report Boundary. and should be applied using the same approach as
the Core Indicators found in the Guidelines.
• When identifying topics, consider the relevance of
all Indicator Aspects identified in the GRI Guidelines • All other information (e.g., company specific
and applicable Sector Supplements. Also consider Indicators) included in the report should be
other topics, if any, that are relevant to report. subject to the same Reporting Principles and
have the same technical rigor as GRI Standard
• From the set of relevant topics and Indicators Disclosures.
identified, use the tests listed for each Principle to
assess Principles for Deﬁning are material,
which topics and Indicators Report Content • Confirm that the information to be reported and
and therefore should be reported3. the Report Boundary are appropriate by applying
the Principle of completeness.
• Use the Principles to prioritize selected topics and
decide which will be emphasized.

• Materiality
Principles for Deﬁning • Stakeholder
INPUT

Report Content Inclusiveness
• Sustainability
Context
• Completeness

Figure 3: Principles for defining report Content
3
GRI Organizational Profile Disclosures (1-4) apply to all
reporting organizations.

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Reporting Principles for Defining Content A combination of internal and external factors should
be used to determine whether information is material,
Each of the Reporting Principles consists of a definition,
including factors such as the organization’s overall
an explanation, and a set of tests to guide the use of
mission and competitive strategy, concerns expressed
the Principles. The tests are intended to serve as tools
directly by stakeholders, broader social expectations,
for self-diagnosis, but not as specific Disclosure items to
and the organization’s influence on upstream (e.g.,
report against. The Principles should be used together
supply chain) and downstream (e.g., customers) entities.
with the guidance on defining content.
Assessments of materiality should also take into account
the basic expectations expressed in the international
Materiality
standards and agreements with which the organization
Definition: The information in a report should cover is expected to comply.
topics and Indicators that:
These internal and external factors should be considered
• reflect the organization’s significant economic, when evaluating the importance of information for
environmental, and social impacts or that reflecting significant economic, environmental, and
social impacts, or stakeholder decision making.5 A range
• would substantively influence the assessments and of established methodologies can be used to assess the
decisions of stakeholders. significance of impacts. In general, ‘significant impacts’
refer to those that are a subject of established concern
Explanation: Organizations are faced with a wide range for expert communities, or that have been identified
of topics on which it could report. Relevant topics and using established tools such as impact assessment
Indicators are those that may reasonably be considered methodologies or life cycle assessments. Impacts that
important for reflecting the organization’s economic, are considered important enough to require active
environmental, and social impacts, or influencing the management or engagement by the organization can
decisions of stakeholders, and, therefore, potentially merit likely be considered to be significant.
inclusion in the report. Materiality is the threshold at
which topics or Indicators become sufficiently important Establishing Materiality
that they should be reported. Beyond this threshold, not
all material topics will be of equal importance and the
emphasis within a report should reflect the relative priority
of these material topics and Indicators.

In financial reporting, materiality is commonly thought
of as a threshold for influencing the economic decisions
Inﬂuence on Stakeholder Assessments and Decisions

of those using an organization’s financial statements,
gh

investors in particular. The concept of a threshold is also
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important in sustainability reporting, but it is concerned
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with a wider range of impacts and stakeholders.
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Materiality for sustainability reporting is not limited only
tin
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to those sustainability topics that have a significant
e
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financial impact on the organization. Determining
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materiality for a sustainability report also includes
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considering economic, environmental, and social
impacts that cross a threshold in affecting the ability to
No
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meet the needs of the present without compromising
M
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the needs of future generations.4 These material topics
e ria
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will often have a significant financial impact in the near-
op
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s

term or long-term on an organization. They will therefore
also be relevant for stakeholders who focus strictly on
the financial condition of an organization. Signiﬁcance of Economic, Environmental, and Social Impacts

Figure 4: Defining Materiality

4
World Commission on Environment and Development. Our Common Future. Oxford: Oxford University Press, 1987, p. 43.
5
See the principle of stakeholder inclusion for a discussion of stakeholders.

8 © 2000-2011 GRI


The report should emphasize information on performance R The main topics and future challenges for the
regarding the most material topics. Other relevant topics sector reported by peers and competitors.
can be included, but should be given less prominence in
the report. The process by which the relative priority of R Relevant laws, regulations, international
topics was determined should be explained. agreements, or voluntary agreements with
strategic significance to the organization and its
In addition to guiding the selection of topics to report, the stakeholders.
Materiality Principle also applies to the use of Performance
Indicators. When disclosing performance data, there are Significance to the Organization, including:
varying degrees of comprehensiveness and detail that
could be provided in a report. In some cases, GRI R Key organizational values, policies, strategies,
guidance exists on the level of detail generally considered operational management systems, goals, and
appropriate for a specific Indicator. Overall, decisions on targets.
how to report data should be guided by the importance
of the information for assessing the performance of the R The interests/expectations of stakeholders
organization, and facilitating appropriate comparisons. specifically invested in the success of the organi-
zation (e.g., employees, shareholders, and suppliers).
Reporting on material topics may involve disclosing
information used by external stakeholders that differs R Significant risks to the organization.
from the information used internally for day-to-day
management purposes. However, such information R Critical factors for enabling organizational success.
does indeed belong in a report, where it can inform
assessments or decision-making by stakeholders, or R The core competencies of the organization and the
support engagement with stakeholders that can result in manner in which they can or could contribute to
actions that would significantly influence performance sustainable development.
or address key topics of stakeholder concern.
Prioritizing
Tests
R The report prioritizes material topics and Indicators.
In defining material topics, take into account the
following:

R Reasonably estimable sustainability impacts, risks,
or opportunities (e.g., global warming, HIV-AIDS,
poverty) identified through sound investigation
by people with recognized expertise, or by expert
bodies with recognized credentials in the field.

Significance to Stakeholders, including:

R Main sustainability interests/topics and Indicators
raised by stakeholders (e.g., vulnerable groups
within local communities, civil society).

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Stakeholder Inclusiveness Stakeholder engagement processes can serve as tools
for understanding the reasonable expectations and
Definition: The reporting organization should identify interests of stakeholders. Organizations typically initiate
its stakeholders and explain in the report how it has different types of stakeholder engagement as part of
responded to their reasonable expectations and interests. their regular activities, which can provide useful inputs for
decisions on reporting. These may include, for example,
Explanation: Stakeholders are defined as entities or
stakeholder engagement for the purpose of compliance
individuals that can reasonably be expected to be
with internationally-agreed standards, or informing
significantly affected by the organization’s activities,
ongoing organizational/ business processes. In addition,
products, and/or services; and whose actions can
stakeholder engagement may also be implemented
reasonably be expected to affect the ability of the
specifically to inform the report preparation process.
organization to successfully implement its strategies
Organizations can also use other means such as the
and achieve its objectives. This includes entities or
media, the scientific community, or collaborative activities
individuals whose rights under law or international
with peers and stakeholders. These means can help the
conventions provide them with legitimate claims vis-à-
organization better understand stakeholders’ reasonable
vis the organization.
expectations and interests.

Stakeholders can include those who are invested in the
For a report to be assurable, the process of stakeholder
organization (e.g., employees, shareholders, suppliers)
engagement should be documented. When stakeholder
as well as those who have other relationships to the
engagement processes are used for reporting purposes,
organization (e.g., vulnerable groups within local
they should be based on systematic or generally-
communities, civil society).
accepted approaches, methodologies, or principles.
The overall approach should be sufficiently effective
The reasonable expectations and interests of
to ensure that stakeholders’ information needs are
stakeholders are a key reference point for many
properly understood. The reporting organization should
decisions in the preparation of a report, such as
document its approach for defining which stakeholders
the scope, boundary, application of Indicators,
it engaged with, how and when it engaged with them,
and assurance approach. However, not all of an
and how engagement has influenced the report content
organization’s stakeholders will use the report. This
and the organization’s sustainability activities. These
presents challenges in balancing the specific interests/
processes should be capable of identifying direct input
expectations of stakeholders who can reasonably be
from stakeholders as well as legitimately established
expected to use the report with broader expectations of
societal expectations. An organization may encounter
accountability to all stakeholders.
conflicting views or differing expectations among its
stakeholders, and will need to be able to explain how it
For some decisions, such as the report scope or
balanced these in reaching its reporting decisions.
boundary of a report, the reasonable expectations and
interests of a wide range of stakeholder will need to be
Failure to identify and engage with stakeholders is
considered. There may be, for example, stakeholders
likely to result in reports that are not suitable, and
who are unable to articulate their views on a report
therefore not fully credible, to all stakeholders. In
and whose concerns are presented by proxies. There
contrast, systematic stakeholder engagement enhances
may also be stakeholders who choose not to express
stakeholder receptivity and the usefulness of the
views on reports because they rely on different means
report. Executed properly, it is likely to result in ongoing
of communication and engagement. The reasonable
learning within the organization and by external
expectations and interests of these stakeholders should
parties, as well as increase accountability to a range of
still be acknowledged in decisions about the content
stakeholders. Accountability strengthens trust between
of the report. However, other decisions, such as the
the reporting organization and its stakeholders.
level of detail required to be useful to stakeholders, or
Trust, in turn, fortifies report credibility.
expectations of different stakeholders about what is
required to achieve clarity, may require greater emphasis
on those who can reasonably be expected to use the
report. It is important to document the processes and
approach taken in making these decisions.

10 © 2000-2011 GRI


Tests: Sustainability Context

Definition: The report should present the organization’s
R The organization can describe the stakeholders to
performance in the wider context of sustainability.
whom it considers itself accountable.

Explanation: Information on performance should
R The report content draws upon the outcomes
be placed in context. The underlying question of
of stakeholder engagement processes used by
sustainability reporting is how an organization
the organization in its ongoing activities, and as
contributes, or aims to contribute in the future, to
required by the legal and institutional framework
the improvement or deterioration of economic,
in which it operates.
environmental, and social conditions, developments,
and trends at the local, regional, or global level.
R The report content draws upon the outcomes
Reporting only on trends in individual performance (or
of any stakeholder engagement processes
the efficiency of the organization) will fail to respond
undertaken specifically for the report.
to this underlying question. Reports should therefore
seek to present performance in relation to broader
R The stakeholder engagement processes that
concepts of sustainability. This will involve discussing
inform decisions about the report are consistent
the performance of the organization in the context of
with the scope and boundary of the report.
the limits and demands placed on environmental or
social resources at the sectoral, local, regional, or global
level. For example, this could mean that in addition to
reporting on trends in eco-efficiency, an organization
might also present its absolute pollution loading in
relation to the capacity of the regional ecosystem to
absorb the pollutant.

This concept is often most clearly articulated in the
environmental arena in terms of global limits on
resource use and pollution levels. However, it can also be
relevant with respect to social and economic objectives
such as national or international socio-economic
and sustainable development goals. For example, an
organization could report on employee wages and
social benefit levels in relation to nation-wide minimum
and median income levels, and the capacity of social
safety nets to absorb those in poverty or those living
close to the poverty line. Organizations operating in a
diverse range of locations, sizes, and sectors will need to
consider how to best frame their overall organizational
performance in the broader context of sustainability.
This may require distinguishing between topics or
factors that drive global impacts (such as climate
change) and those that have more regional or local
impacts (such as community development). When
reporting on topics that have positive or negative local
impacts, it is important to provide insight into how the
organization affects communities in different locations.
Similarly, distinctions might need to be made between
trends or patterns of impacts across the range of
operations versus contextualizing performance location
by location.

The organization’s own sustainability and business
strategy provides the context in which to discuss

Version 3.1 11


performance. The relationship between sustainability and Completeness
organizational strategy should be made clear, as should
Definition: Coverage of the material topics and
the context within which performance is reported.
Indicators and definition of the report boundary
Tests: should be sufficient to reflect significant economic,
environmental, and social impacts and enable
R T
he organization presents its understanding of
stakeholders to assess the reporting organization’s
sustainable development and draws on objective
performance in the reporting period.
and available information as well as measures of
sustainable development for the topics covered in Explanation: Completeness primarily encompasses the
the report. dimensions of scope, boundary, and time. The concept
of completeness can also be used to refer to practices
R The organization presents its performance with in information collection (for example, ensuring that
reference to broader sustainable development compiled data includes results from all sites within the
conditions and goals, as reflected in recognized Report Boundary) and whether the presentation of
sectoral, local, regional, and/or global publications. information is reasonable and appropriate. These topics
are related to report quality, and are addressed in greater
R The organization presents its performance in detail under the Principles of accuracy and balance later
a manner that attempts to communicate the in Part 1.
magnitude of its impact and contribution in
appropriate geographical contexts. Scope refers to the range of sustainability topics covered
in a report. The sum of the topics and Indicators reported
R The report describes how sustainability topics should be sufficient to reflect significant economic,
relate to long-term organizational strategy, risks, environmental, and social impacts. It should also enable
and opportunities, including supply-chain topics. stakeholders to assess the organization’s performance.
In determining whether the information in the report
is sufficient, the organization should consider both the
results of stakeholder engagement processes and broad-
based societal expectations that may not have surfaced
directly through stakeholder engagement processes.

‘Boundary’ refers to the range of entities (e.g.,
subsidiaries, joint ventures, sub-contractors, etc.) whose
performance is represented by the report. In setting the
boundary for its report, an organization must consider
the range of entities over which it exercises control
(often referred to as the ‘organizational boundary’, and
usually linked to definitions used in financial reporting)
and over which it exercises influence (often called the
‘operational boundary’). In assessing influence, the
organization will need to consider its ability to influence
entities upstream (e.g., in its supply chain) as well as
entities downstream (e.g., distributors and users of its
products and services). The boundary may vary based
on the specific Aspect or type of information being
reported.

‘Time’ refers to the need for the selected information to
be complete for the time period specified by the report.
As far as practicable, activities, events, and impacts
should be presented for the reporting period in which
they occur. This includes reporting on activities that
produce minimal short-term impact, but which have

12 © 2000-2011 GRI


a significant and reasonably foreseeable cumulative 1.2 Reporting Principles for
effect that may become unavoidable or irreversible in Defining Quality
the longer term (e.g., bio-accumulative or persistent
This section contains Principles that guide choices on
pollutants). In making estimates of future impacts (both
ensuring the quality of reported information, including
positive and negative), the reported information should
its proper presentation. Decisions related to the
be based on well-reasoned estimates that reflect the
process of preparing information in a report should be
likely size, nature, and scope of impacts. Although such
consistent with these Principles. All of these Principles
estimates are by nature subject to uncertainty, they can
are fundamental for effective transparency. The quality
provide useful information for decision-making as long
of information enables stakeholders to make sound
as the basis for estimates is clearly disclosed and the
and reasonable assessments of performance, and take
limitations of the estimates are clearly acknowledged.
appropriate action.
Disclosing the nature and likelihood of such impacts,
even if they may only materialize in the future, is
Reporting Principles for Defining Quality
consistent with the goal of providing a balanced
and reasonable representation of the organization’s Balance
economic, environmental, and social performance.
Definition: The report should reflect positive and
negative aspects of the organization’s performance to
Tests:
enable a reasoned assessment of overall performance.
R The report was developed taking into account the
Explanation: The overall presentation of the report’s
entire chain of entities upstream and downstream,
content should provide an unbiased picture of the
and covers and prioritizes all information that
reporting organization’s performance. The report should
should reasonably be considered material on the
avoid selections, omissions, or presentation formats
basis of the principles of materiality, sustainability
that are reasonably likely to unduly or inappropriately
context, and stakeholder inclusiveness.
influence a decision or judgment by the report
reader. The report should include both favorable and
R The report includes all entities that meet the
unfavorable results, as well as topics that can influence
criteria of being subject to control or significant
the decisions of stakeholders in proportion to their
influence of the reporting organization unless
materiality. Reports should clearly distinguish between
otherwise declared.
factual presentation and the reporting organization’s
interpretation of information.
R The information in the report includes all
significant actions or events in the reporting
Tests:
period, and reasonable estimates of significant
future impacts of past events when those impacts
R The report discloses both favorable and
are reasonably foreseeable and may become
unfavorable results and topics.
unavoidable or irreversible.

R The information in the report is presented in
R The report does not omit relevant information
a format that allows users to see positive and
that would influence or inform stakeholder
negative trends in performance on a year-to-year
assessments or decisions, or that would reflect
basis.
significant economic, environmental, and social
impacts.
R The emphasis on the various topics in the report is
proportionate to their relative materiality.

Version 3.1 13


Comparability
content of reports will also evolve. However, within the
Definition: Issues and information should be selected, confines of the Principle of Materiality, organizations
compiled, and reported consistently. Reported should aim for consistency in their reports over time.
information should be presented in a manner that An organization should include total numbers (i.e.,
enables stakeholders to analyze changes in the absolute data such as tons of waste) as well as ratios (i.e.,
organization’s performance over time, and could normalized data such as waste per unit of production) to
support analysis relative to other organizations. enable analytical comparisons.

Explanation: Comparability is necessary for evaluating
When changes occur with the boundary, scope, length
performance. Stakeholders using the report should be
of the reporting period, or content (including the design,
able to compare information reported on economic,
definitions, and use of any Indicators in the report),
environmental, and social performance against the
reporting organizations should, whenever practicable,
organization’s past performance, its objectives, and, to
restate current disclosures alongside historical data
the degree possible, against the performance of other
(or vice versa). This ensures that information and
organizations. Consistency in reporting allows internal
comparisons are both reliable and meaningful over
and external parties to benchmark performance and
time. Where such restatements are not provided, the
assess progress as part of rating activities, investment
report should explain the reasons and implications for
decisions, advocacy programs, and other activities.
interpreting current disclosures.
Comparisons between organizations require sensitivity
to factors such as differences in organizational size,
Tests:
geographic influences, and other considerations that
may affect the relative performance of an organization.
R The report and the information contained within it
Where necessary, report preparers should consider
can be compared on a year-to-year basis.
providing context that will help report users understand
the factors that may contribute to differences in
R The organization’s performance can be compared
performance between organizations.
with appropriate benchmarks.

Maintaining consistency with the methods used to
R ny significant variation between reporting
A
calculate data, with the layout of the report, and with
periods in the boundary, scope, length of
explaining the methods and assumptions used to
reporting period, or information covered in the
prepare information, all facilitates comparability over
report can be identified and explained.
time. As Principlesimportance of topics to a given
the relative for Ensuring Report Quality
organization and its stakeholders change over time, the


• Balance
Principles for Ensuring • Clarity
INPUT

Report Quality • Accuracy
• Timeliness
• Comparability
• Reliability

Figure 5: Principles for Ensuring Report Quality

14 © 2000-2011 GRI


R W
here they are available, the report utilizes Accuracy
generally accepted protocols for compiling,
Definition: The reported information should be
measuring, and presenting information, including
sufficiently accurate and detailed for stakeholders to
the GRI Technical Protocols for Indicators contained
assess the reporting organization’s performance.
in the Guidelines.
Explanation: Responses to economic, environmental,
R The report uses GRI Sector Supplements, where
and social topics and Indicators can be expressed
available.
in many different ways, ranging from qualitative
responses to detailed quantitative measurements.
The characteristics that determine accuracy vary
according to the nature of the information and the
user of the information. For example, the accuracy of
qualitative information is largely determined by the
degree of clarity, detail, and balance in presentation
within the appropriate Report Boundary. The accuracy
of quantitative information, on the other hand, may
depend on the specific methods used to gather, compile,
and analyze data. The specific threshold of accuracy that
is necessary will depend partly on the intended use of
the information. Certain decisions will require higher
levels of accuracy in reported information than others.

Tests:

R The report indicates the data that has been
measured.

R The data measurement techniques and bases for
calculations are adequately described, and can be
replicated with similar results.

R The margin of error for quantitative data is not
sufficient to substantially influence the ability of
stakeholders to reach appropriate and informed
conclusions on performance.

R The report indicates which data has been
estimated and the underlying assumptions and
techniques used to produce the estimates, or
where that information can be found.

R The qualitative statements in the report are valid
on the basis of other reported information and
other available evidence.

Version 3.1 15


Timeliness Clarity

Definition: Reporting occurs on a regular schedule and Definition: Information should be made available in
information is available in time for stakeholders to make a manner that is understandable and accessible to
informed decisions. stakeholders using the report.

Explanation: The usefulness of information is Explanation: The report should present information
closely tied to whether the timing of its disclosure to in a way that is understandable, accessible, and usable
stakeholders enables them to effectively integrate it into by the organization’s range of stakeholders (whether
their decision-making. The timing of release refers both in print form or through other channels). A stakeholder
to the regularity of reporting as well as its proximity to should be able to find desired information without
the actual events described in the report. unreasonable effort. Information should be presented
in a manner that is comprehensible to stakeholders who
Although a constant flow of information is desirable for have a reasonable understanding of the organization
meeting certain purposes, reporting organizations should and its activities. Graphics and consolidated data
commit to regularly providing a consolidated disclosure tables can help make the information in the report
of their economic, environmental, and social performance accessible and understandable. The level of aggregation
at a single point in time. Consistency in the frequency of information can also affect the clarity of a report
of reporting and the length of reporting periods is also if it is either significantly more or less detailed than
necessary to ensure comparability of information over stakeholders expect.
time and accessibility of the report to stakeholders. It
can be of value for stakeholders if the schedules for Tests:
sustainability reporting and financial reporting are
aligned. The organization should balance the need R The report contains the level of information
to provide information in a timely manner with the required by stakeholders, but avoids excessive and
importance of ensuring that the information is reliable. unnecessary detail.

Tests: R Stakeholders can find the specific information they
want without unreasonable effort through tables
R Information in the report has been disclosed while of contents, maps, links, or other aids.
it is recent relative to the reporting period.
R The report avoids technical terms, acronyms,
R The collection and publication of key performance jargon, or other content likely to be unfamiliar to
information is aligned with the sustainability stakeholders, and should include explanations
reporting schedule. (where necessary) in the relevant section or in a
glossary.
R The information in the report (including web-
based reports) clearly indicates the time period to R The data and information in the report is available
which it relates, when it will be updated, and when to stakeholders, including those with particular
the last updates were made. accessibility needs (e.g., differing abilities,
language, or technology).

16 © 2000-2011 GRI


1.3 Reporting Guidance for
Reliability
Boundary Setting6
Definition: Information and processes used in the
preparation of a report should be gathered, recorded, In parallel with defining the content of a report, an
compiled, analyzed, and disclosed in a way that could be organization must determine which entities’ (e.g.,
subject to examination and that establishes the quality subsidiaries and joint ventures) performance will be
and materiality of the information. represented by the report. The Sustainability Report
Boundary should include the entities over which the
Explanation: Stakeholders should have confidence that reporting organization exercises control or significant
a report could be checked to establish the veracity of its influence both in and through its relationships with
contents and the extent to which it has appropriately various entities upstream (e.g., supply chain) and
applied Reporting Principles. The information and data downstream (e.g., distribution and customers).
included in a report should be supported by internal
controls or documentation that could be reviewed For the purpose of setting boundaries, the following
by individuals other than those who prepared the definitions should apply7:
report. Disclosures about performance that are not
substantiated by evidence should not appear in a • Control: the power to govern the financial and
sustainability report unless they represent material operating policies of an enterprise so as to obtain
information, and the report provides unambiguous benefits from its activities.
explanations of any uncertainties associated with the
information. The decision-making processes underlying • Significant influence: the power to participate in
a report should be documented in a manner that the financial and operating policy decisions of the
allows the basis of key decisions (such as processes entity but not the power to control those policies.
for determining the report content and boundary or
stakeholder engagement) to be examined. In designing The guidance below on setting the Report Boundary
information systems, reporting organizations should pertains to the report as a whole as well as setting the
anticipate that the systems could be examined as part of boundary for individual Performance Indicators.
an external assurance process.
Not all entities within the Report Boundary must be
Tests: reported on in the same manner. The approach to
reporting on an entity will depend on a combination
R The scope and extent of external assurance is of the reporting organization’s control or influence
identified. over the entity, and whether the disclosure relates to
operational performance, management performance,
R The original source of the information in the report or narrative/descriptive information.
can be identified by the organization.
The Report Boundary guidance is based on the
R Reliable evidence to support assumptions or recognition that different relationships involve differing
complex calculations can be identified by the degrees of access to information and the ability to affect
organization. outcomes. For example, operational information such
as emissions data can be reliably compiled from entities
R Representation is available from the original data under the control of an organization, but may not be
or information owners, attesting to its accuracy available for a joint venture or a supplier. The Report
within acceptable margins of error. Boundary guidance below sets minimum expectations
for the inclusion of entities upstream and downstream
when reporting on Indicators and management
disclosures. However, an organization may determine
that it is necessary to extend the boundary for an
Indicator(s) to include entities upstream or downstream.

6
T
he guidance on Report Boundary has been derived from the Boundary Protocol. Future updates to the Guidelines will
incorporate any further lessons or guidance developed from experience with the Reporting Boundary Protocol.
7
Further discussion of these terms can be found in the Boundary Protocol.

Version 3.1 17


Determining the significance of an entity when Reporting Guidance for Boundary Setting
collecting information or considering the extension of a
boundary depends on the scale of its sustainability • A sustainability report should include in its
impacts. Entities with significant impacts typically boundary all entities that generate significant
generate the greatest risk or opportunity for an sustainability impacts (actual and potential) and/
organization and its stakeholders, and therefore are the or all entities over which the reporting organization
entities for which the organization is most likely to be exercises control or significant influence with regard
perceived as being accountable or responsible. to financial and operating policies and practices.

• These entities can be included using either
Indicators of operational performance, Indicators
of management performance, or narrative
descriptions.

• At a minimum, the reporting organization should
include the following entities in its report using
these approaches:

• Entities over which the organization exercises
control should be covered by Indicators of
Establishing Reporting Boundaries Operational Performance; and

• Entities over which the organization exercises
significant influence should be covered by
Disclosures on Management Approach.

No Do you have control
over the entity?

No Do you have significant Yes
influence?

No No
Do you have influence? Yes Does it have significant
impacts?

Exclude No Not
Yes Does it have significant
impacts? Yes necessary
to report

No Not
Does it have significant
Yes necessary
impacts?
to report

Not
necessary Yes
to report

Performance Data

Disclosures on Management Approach

Narrative reportinng on Issues and Dilemmas

Figure 6: Decision Tree for Boundary Setting

18 © 2000-2011 GRI


• The boundaries for narrative disclosures should Part 2: Standard Disclosures
include entities over which the organization does
not exercise control/significant influence, but This section specifies the base content that should
which are associated with key challenges for the appear in a sustainability report, subject to the guidance
organization because their impacts are significant on determining content in Part 1 of the Guidelines.

• The report should cover all entities within its There are three different types of disclosures contained
Report Boundary. In the process of preparing its in this section.
report, an organization may choose not to gather
data on a particular entity or group of entities • Strategy and Profile: Disclosures that set the
within the defined boundary on the basis of overall context for understanding organizational
efficiency as long as such a decision does not sub- performance such as its strategy, profile, and
stantively change the final result of a Disclosure governance.
or Indicator.
• Management Approach: Disclosures that
cover how an organization addresses a given
set of topics in order to provide context for
Orientation to the Reporting Guidelines understanding performance in a specific area.

Performance Indicators: Indicators that elicit
•
comparable information on the economic,
environmental, and social performance of the
organization.

Reporting organizations are encouraged to follow
this structure in compiling their reports, however,
other formats may be chosen.

Context Results

• Strategy Analysis • Economic
• Report Parameters • Environmental
• Governance, • Labor Practices and
Commitments, and Decent Work
Engagement • Human Rights
• Management Approach • Society
Management

Performance

• ProductResponsibility
Indicators
Approach
Proﬁle

OUTPUT OUTPUT OUTPUT

Focused Sustainability Report
Figure 7: Overview of GRI Standard Disclosures

Version 3.1 19


Profile 1.2 Description of key impacts, risks, and opportunities.

1. Strategy and Analysis
The reporting organization should provide two
This section is intended to provide a high-level, strategic concise narrative sections on key impacts, risks,
view of the organization’s relationship to sustainability and opportunities.
in order to provide context for subsequent and more
detailed reporting against other sections of the Section One should focus on the organization’s key
Guidelines. It may draw on information provided in impacts on sustainability and effects on
other parts of the report, but this section is intended to stakeholders, including rights as defined by
produce insight on strategic topics rather than simply national laws and relevant internationally agreed
summarize the contents of the report. The strategy and standards. This should take into account the range
analysis should consist of the statement outlined in 1.1 of reasonable expectations and interests of the
and a concise narrative outlined in 1.2. organization’s stakeholders. This section should
include:
1.1 Statement from the most senior decision-
maker of the organization (e.g., CEO, chair, or • A description of the significant impacts
equivalent senior position) about the relevance of the organization has on sustainability and
sustainability to the organization and its strategy. associated challenges and opportunities. This
includes the effect on stakeholders’ rights as
The statement should present the overall vision defined by national laws and the expectations
and strategy for the short-term, medium-term (e.g., in internationally-agreed standards and norms;
3-5 years), and long-term, particularly with regard
to managing the key challenges associated with • An explanation of the approach to prioritizing
economic, environmental, and social performance. these challenges and opportunities;
The statement should include:
• Key conclusions about progress in addressing
• Strategic priorities and key topics for the short/ these topics and related performance in the
medium-term with regard to sustainability, reporting period. This includes an assessment
including respect for internationally agreed of reasons for underperformance or over-
standards and how they relate to long-term performance; and
organizational strategy and success;
• A description of the main processes in place to
• Broader trends (e.g., macroeconomic or address performance and/or relevant changes.
political) affecting the organization and
influencing sustainability priorities; Section Two should focus on the impact of
sustainability trends, risks, and opportunities on
• Key events, achievements, and failures during the long-term prospects and financial performance
the reporting period; of the organization. This should concentrate
specifically on information relevant to financial
• Views on performance with respect to targets; stakeholders or that could become so in the future.
Section Two should include the following:
• Outlook on the organization’s main challenges
and targets for the next year and goals for the • A description of the most important risks and
coming 3-5 years; and opportunities for the organization arising from
sustainability trends;
• Other items pertaining to the organization’s
strategic approach. • Prioritization of key sustainability topics as
risks and opportunities according to their
relevance for long-term organizational
strategy, competitive position, qualitative, and
(if possible) quantitative financial value drivers;

20 © 2000-2011 GRI


• Table(s) summarizing: • Quantity of products or services provided.

• Targets, performance against targets, and In addition to the above, reporting organizations are
lessons-learned for the current reporting encouraged to provide additional information, as
period; and appropriate, such as:

• Targets for the next reporting period and • Total assets;
mid-term objectives and goals (i.e., 3-5
years) related to key risks and opportunities. • Beneficial ownership (including identity and
percentage of ownership of largest shareholders);
• Concise description of governance mechanisms and
in place to specifically manage these risks and
opportunities, and identification of other related • Breakdowns by country/region of the following:
risks and opportunities.
• Sales/revenues by countries/regions that
2. Organizational Profile make up 5 percent or more of total revenues;
2.1 Name of the organization.
• Costs by countries/regions that make up 5
percent or more of total revenues; and
2.2 Primary brands, products, and/or services.

• Employees.
The reporting organization should indicate the
nature of its role in providing these products
2.9 Significant changes during the reporting period
and services, and the degree to which it utilizes
regarding size, structure, or ownership including:
outsourcing.

• The location of, or changes in operations,
2.3 Operational structure of the organization,
including facility openings, closings, and
including main divisions, operating companies,
expansions; and
subsidiaries, and joint ventures.

• Changes in the share capital structure and
2.4 Location of organization’s headquarters.
other capital formation, maintenance, and
alteration operations (for private sector
2.5 Number of countries where the organization
organizations).
operates, and names of countries with either major
operations or that are specifically relevant to the
2.10 Awards received in the reporting period.
sustainability issues covered in the report.

3. Report Parameters
2.6 Nature of ownership and legal form.
Report Profile
2.7 Markets served (including geographic breakdown,
3.1 Reporting period (e.g., fiscal/calendar year) for
sectors served, and types of customers/beneficiaries).
information provided.

2.8 Scale of the reporting organization, including:
3.2 Date of most recent previous report (if any).

• Number of employees;
3.3 Reporting cycle (annual, biennial, etc.)

• Number of operations;
3.4 Contact point for questions regarding the report or
its contents.
• Net sales (for private sector organizations) or
net revenues (for public sector organizations);
Report Scope and Boundary

• Total capitalization broken down in terms 3.5 Process for defining report content, including:
of debt and equity (for private sector
organizations); and • Determining materiality;

Version 3.1 21


• Prioritizing topics within the report; and • Strategy and Analysis 1.1 – 1.2;

• Identifying stakeholders the organization • Organizational Profile 2.1 – 2.10;
expects to use the report.
• Report Parameters 3.1 – 3.13;
Include an explanation of how the organization has
applied the ‘Guidance on Defining Report Content’, • Governance, Commitments, and Engagement
the associated Principles and the Technical Protocol – 4.1 – 4.17;
Applying the Report Content Principles.
• Disclosure of Management Approach, per
3.6 Boundary of the report (e.g., countries, divisions, category;
subsidiaries, leased facilities, joint ventures, suppliers).
See GRI Boundary Protocol for further guidance. • Core Performance Indicators;

3.7 State any specific limitations on the scope or • Any GRI Additional Indicators that were
boundary of the report8. included; and

If boundary and scope do not address the full range • Any GRI Sector Supplement Indicators
of material economic, environmental, and social included in the report.
impacts of the organization, state the strategy and
projected timeline for providing complete coverage. Assurance

3.13 Policy and current practice with regard to seeking
3.8 Basis for reporting on joint ventures, subsidiaries,
external assurance for the report. If not included
leased facilities, outsourced operations, and other
in the assurance report accompanying the
entities that can significantly affect comparability
sustainability report, explain the scope and basis of
from period to period and/or between organizations.
any external assurance provided. Also explain the
relationship between the reporting organization
3.9 Data measurement techniques and the bases of
and the assurance provider(s).
calculations, including assumptions and techniques
underlying estimations applied to the compilation of
4. Governance, Commitments, and Engagement
the Indicators and other information in the report.
Governance
Explain any decisions not to apply, or to substantially
4.1 Governance structure of the organization, including
diverge from, the GRI Indicator Protocols.
committees under the highest governance body
responsible for specific tasks, such as setting
3.10 Explanation of the effect of any re-statements
strategy or organizational oversight.
of information provided in earlier reports, and
the reasons for such re-statement (e.g., mergers/
Describe the mandate and composition (including
acquisitions, change of base years/periods, nature
number of independent members and/or non-
of business, measurement methods).
executive members) of the highest governance body
and its committees, and indicate each individual’s
3.11 Significant changes from previous reporting
position and any direct responsibility for economic,
periods in the scope, boundary, or measurement
social, and environmental performance.
methods applied in the report.
Report the percentage of individuals by gender within
GRI Content Index
the organization’s highest governance body and its
3.12 Table identifying the location of the Standard committees, broken down by age group and minority
Disclosures in the report. group membership and other indicators of diversity.

Identify the page numbers or web links where the Refer to definitions of age and minority group
following can be found: in the Indicator Protocol for LA13 and note that
the information reported under 4.1 can be cross
referenced against that reported for LA13.
8
See completeness Principle for explanation of scope.

22 © 2000-2011 GRI


4.2 Indicate whether the Chair of the highest economic, environmental, and social performance
governance body is also an executive officer and the status of their implementation.
(and, if so, their function within the organization’s
management and the reasons for this arrangement). Explain the degree to which these:

4.3 For organizations that have a unitary board • Are applied across the organization in different
structure, state the number and gender of regions and department/units; and
members of the highest governance body that are
independent and/or non-executive members. • Relate to internationally agreed standards.

State how the organization defines ‘independent’ 4.9 Procedures of the highest governance body for
and ‘non-executive’. This element applies only for overseeing the organization’s identification and
organizations that have unitary board structures. management of economic, environmental, and
See the glossary for a definition of ‘independent’. social performance, including relevant risks and
opportunities, and adherence or compliance
4.4 Mechanisms for shareholders and employees to with internationally agreed standards, codes of
provide recommendations or direction to the conduct, and principles.
highest governance body.
Include frequency with which the highest
Include reference to processes regarding: governance body assesses sustainability
performance.
• The use of shareholder resolutions or
other mechanisms for enabling minority 4.10 Processes for evaluating the highest governance
shareholders to express opinions to the body’s own performance, particularly with respect to
highest governance body; and economic, environmental, and social performance.

• Informing and consulting employees about Commitments to External Initiatives
the working relationships with formal
4.11 Explanation of whether and how the precautionary
representation bodies such as organization
approach or principle is addressed by the
level ‘work councils’, and representation of
organization.
employees in the highest governance body.

Article 15 of the Rio Principles introduced the
Identify topics related to economic, environmental,
precautionary approach. A response to 4.11
and social performance raised through these
could address the organization’s approach to
mechanisms during the reporting period.
risk management in operational planning or the
development and introduction of new products.
4.5 Linkage between compensation for members
of the highest governance body, senior
4.12 Externally developed economic, environmental,
managers, and executives (including departure
and social charters, principles, or other initiatives
arrangements), and the organization’s
to which the organization subscribes or endorses.
performance (including social and environmental
performance).
Include date of adoption, countries/operations
where applied, and the range of stakeholders
4.6 Processes in place for the highest governance
involved in the development and governance
body to ensure conflicts of interest are avoided.
of these initiatives (e.g., multi-stakeholder, etc.).
Differentiate between non-binding, voluntary
4.7 Process for determining the composition,
initiatives and those with which the organization
qualifications, and expertise of the members of
has an obligation to comply.
the highest governance body and its committees,
including any consideration of gender and other
4.13 Memberships in associations (such as industry
indicators of diversity.
associations) and/or national/international
advocacy organizations in which the
4.8 Internally developed statements of mission or
organization:
values, codes of conduct, and principles relevant to

Version 3.1 23


• Has positions in governance bodies; whether any of the engagement was undertaken
specifically as part of the report preparation process.
• Participates in projects or committees;
4.17 Key topics and concerns that have been raised
• Provides substantive funding beyond routine through stakeholder engagement, and how the
membership dues; or organization has responded to those key topics
and concerns, including through its reporting.
• Views membership as strategic.
5. Management Approach and Performance
This refers primarily to memberships maintained at Indicators
the organizational level.
The section on sustainability Performance Indicators
Stakeholder Engagement is organized by economic, environmental, and social
categories. Social Indicators are further categorized
The following Disclosure Items refer to general
by Labor, Human Rights, Society, and Product
stakeholder engagement conducted by the organization
Responsibility. Each category includes a Disclosure on
over the course of the reporting period. These
Management Approach (‘Management Approach’) and
Disclosures are not limited to stakeholder engagement
a corresponding set of Core and Additional Performance
implemented for the purposes of preparing a
Indicators.
sustainability report.
Core Indicators have been developed through GRI’s
4.14 List of stakeholder groups engaged by the
multi-stakeholder processes, which are intended to
organization.
identify generally applicable Indicators and are assumed
to be material for most organizations. An organization
Examples of stakeholder groups are:
should report on Core Indicators unless they are
deemed not material on the basis of the GRI Reporting
• Civil society;
Principles. Additional Indicators represent emerging
practice or address topics that may be material for some
• Customers;
organizations, but are not material for others. Where
final versions of Sector Supplements exist, the Indicators
• Employees, other workers, and their trade
should be treated as Core Indicators. See Guidance on
unions;
Defining Report Content for further details.

• Local communities;
The Disclosure(s) on Management Approach should
provide a brief overview of the organization’s
• Shareholders and providers of capital; and
management approach to the Aspects defined under
each Indicator Category in order to set the context for
• Suppliers.
performance information. The organization can structure
its Disclosure(s) on Management Approach to cover the
4.15 Basis for identification and selection of
full range of Aspects under a given Category or group
stakeholders with whom to engage.
its responses on the Aspects differently. However, the
Disclosure should address all of the Aspects associated
This includes the organization’s process for defining
with each category regardless of the format or grouping.
its stakeholder groups, and for determining the
groups with which to engage and not to engage.
Within the overall structure of the Standard Disclosures,
Strategy and Profile items 1.1 and 1.2 in ‘Strategy and
4.16 Approaches to stakeholder engagement, including
Analysis’ are intended to provide a concise overview of
frequency of engagement by type and by
the risks and opportunities facing the organization as
stakeholder group.
a whole. The Disclosure(s) on Management Approach
is intended to address the next level of detail of the
This could include surveys, focus groups, community
organization’s approach to managing the sustainability
panels, corporate advisory panels, written
topics associated with risks and opportunities.
communication, management/union structures,
and other vehicles. The organization should indicate

24 © 2000-2011 GRI


In reporting on the Performance Indicators, the Economic
following guidance on data compilation applies: The economic dimension of sustainability concerns the
organization’s impacts on the economic conditions of its
• Reporting on Trends: Information should be stakeholders and on economic systems at local, national,
presented for the current reporting period (e.g., and global levels. The Economic Indicators illustrate:
one year) and at least two previous periods, as
well as future targets, where they have been • Flow of capital among different stakeholders; and
established, for the short- and medium-term.
• Main economic impacts of the organization
• Use of Protocols: Organizations should use throughout society.
the Protocols that accompany the Indicators
when reporting on the Indicators. These give Financial performance is fundamental to understanding
basic guidance on interpreting and compiling an organization and its own sustainability. However,
information. this information is normally already reported in
financial accounts. What is often reported less, and is
• Presentation of Data: In some cases, ratios frequently desired by users of sustainability reports, is
or normalized data are useful and appropriate the organization’s contribution to the sustainability of a
formats for data presentation. If ratios or larger economic system.
normalized data are used, absolute data should
also be provided. Disclosure on Management Approach
Provide a concise disclosure on the Management
• Data aggregation: Reporting organizations
Approach items outlined below with reference to the
should determine the appropriate level of
following Economic Aspects:
aggregation of information. See additional
guidance in the General Reporting Notes section
• Economic Performance;
of the Guidelines.

• Market Presence; and
• Metrics: Reported data should be presented
using generally accepted international metrics
• Indirect Economic Impacts.
(e.g., kilograms, tonnes, litres) and calculated
using standard conversion factors. Where specific
Goals and Performance
international conventions exist (e.g., GHG
equivalents), these are typically specified in the Organization-wide goals regarding performance
Indicator Protocols. relevant to the Economic Aspects.

Use organization-specific Indicators (as needed)
in addition to the GRI Performance Indicators to
demonstrate the results of performance against goals.

Policy

Brief, organization-wide policy (or policies) that defines
the organization’s overall commitment relating to the
Economic Aspects listed above, or state where this can
be found in the public domain (e.g., web link).

Additional Contextual Information

Additional relevant information required to understand
organizational performance, such as:

• Key successes and shortcomings;

• Major organizational risks and opportunities;

Version 3.1 25


• Major changes in the reporting period to systems Economic Performance Indicators
or structures to improve performance; and
Aspect: Economic Performance

• Key strategies for implementing policies or EC1 Direct economic value generated and
achieving performance. distributed, including revenues, operating
costs, employee compensation, donations
and other community investments, retained

Core
earnings, and payments to capital providers
and governments.

EC2 Financial implications and other risks and

Core
opportunities for the organization’s activities
due to climate change.

Core
EC3 Coverage of the organization’s defined benefit
plan obligations.

Core EC4 Significant financial assistance received from
government.

Aspect: Market Presence

EC5 Range of ratios of standard entry level wage
by gender compared to local minimum wage
A dd

at significant locations of operation.

EC6 Policy, practices, and proportion of spending
Core

on locally-based suppliers at significant
locations of operation.

EC7 Procedures for local hiring and proportion
of senior management hired from the
Core

local community at locations of significant
operation.

Aspect: Indirect Economic Impacts

EC8 Development and impact of infrastructure
investments and services provided primarily
Core

for public benefit through commercial, in-
kind, or pro bono engagement.

EC9 Understanding and describing significant
indirect economic impacts, including the
A dd

extent of impacts.

26 © 2000-2011 GRI


Environmental Organizational responsibility

The environmental dimension of sustainability concerns The most senior position with operational responsibility
an organization’s impacts on living and non-living for Environmental Aspects or explain how operational
natural systems, including ecosystems, land, air, and responsibility is divided at the senior level for these
water. Environmental Indicators cover performance Aspects. This differs from Disclosure 4.1, which focuses
related to inputs (e.g., material, energy, water) and on structures at the governance level.
outputs (e.g., emissions, effluents, waste). In addition,
they cover performance related to biodiversity, Training and awareness
environmental compliance, and other relevant
Procedures related to training and raising awareness in
information such as environmental expenditure and the
relation to the Environmental Aspects.
impacts of products and services.

Monitoring and Follow-Up
Disclosure on Management Approach
Procedures related to monitoring and corrective and
Provide a concise disclosure on the Management
preventive actions, including those related to the
Approach items outlined below with reference to the
supply chain.
following Environmental Aspects:

List of certifications for environment-related
• Materials;
performance or certification systems, or other
approaches to auditing/verification for the reporting
• Energy;
organization or its supply chain.

• Water;
Additional Contextual Information

• Biodiversity; Additional relevant information required to understand
• Emissions, Effluents, and Waste;
• Products and Services;
• Major organizational environmental risks and
• Compliance; opportunities related to issues;

• Transport; and • Major changes in the reporting period to systems
• Overall
• Key strategies and procedures for implementing
Goals and Performance policies or achieving goals.

Organization-wide goals regarding performance
relevant to the Environment Aspects.


Policy

the organization’s overall commitment related to the
Environmental Aspects listed above or state where this
can be found in the public domain (e.g., web link).

Version 3.1 27


Environmental Performance Indicators EN14 Strategies, current actions, and future plans

A dd
for managing impacts on biodiversity.
Aspect: Materials

EN1 Materials used by weight or volume. EN15 Number of IUCN Red List species and national
Core

conservation list species with habitats in areas
affected by operations, by level of extinction

A dd
EN2 Percentage of materials used that are recycled risk.
Core

input materials.
Aspect: Emissions, Effluents, and Waste
Aspect: Energy
EN16 Total direct and indirect greenhouse gas

Core
EN3 Direct energy consumption by primary energy emissions by weight.
Core

source.
EN17 Other relevant indirect greenhouse gas

Core
EN4 Indirect energy consumption by primary emissions by weight.
Core

source.
EN18 Initiatives to reduce greenhouse gas

A dd
EN5 Energy saved due to conservation and emissions and reductions achieved.
A dd

efficiency improvements.
Core

EN19 Emissions of ozone-depleting substances by
EN6 Initiatives to provide energy-efficient weight.
or renewable energy based products
Core

and services, and reductions in energy EN20 NO, SO, and other significant air emissions by
A dd

requirements as a result of these initiatives. type and weight.
Core

EN7 Initiatives to reduce indirect energy EN21 Total water discharge by quality and
A dd

consumption and reductions achieved. destination.
Core

Aspect: Water EN22 Total weight of waste by type and disposal
method.
EN8 Total water withdrawal by source.
Core

Core

EN23 Total number and volume of significant spills.
EN9 Water sources significantly affected by
A dd

withdrawal of water. EN24 Weight of transported, imported, exported, or
treated waste deemed hazardous under the
EN10 Percentage and total volume of water terms of the Basel Convention Annex I, II, III,
A dd

recycled and reused. and VIII, and percentage of transported waste
A dd

shipped internationally.
Aspect: Biodiversity
EN25 Identity, size, protected status, and
EN11 Location and size of land owned, leased,
biodiversity value of water bodies and related
managed in, or adjacent to, protected areas
habitats significantly affected by the reporting
A dd
Core

and areas of high biodiversity value outside
organization’s discharges of water and runoff.
protected areas.

EN12 Description of significant impacts of activities,
products, and services on biodiversity in
Core

protected areas and areas of high biodiversity
value outside protected areas.

EN13 Habitats protected or restored.
A dd

28 © 2000-2011 GRI


Aspect: Products and Services Social Performance Indicators
EN26 Initiatives to mitigate environmental impacts The social dimension of sustainability concerns the
Core

of products and services, and extent of impact impacts an organization has on the social systems within
mitigation. which it operates.

EN27 Percentage of products sold and their The GRI Social Performance Indicators identify key
Core

packaging materials that are reclaimed by Performance Aspects surrounding labor practices,
category. human rights, society, and product responsibility.

Aspect: Compliance

EN28 Monetary value of significant fines and total
number of non-monetary sanctions for non-
Core

compliance with environmental laws and
regulations.

Aspect: Transport

EN29 Significant environmental impacts of
transporting products and other goods
and materials used for the organization’s
operations, and transporting members of the
A dd

workforce.

Aspect: Overall

EN30 Total environmental protection expenditures
A dd

and investments by type.

Version 3.1 29


Labor Practices and Decent Work Goals and Performance

The specific Aspects under the category of Labor Organization–wide goals regarding performance
Practices are based on internationally recognized relevant to the Labor Aspects, indicating their linkage to
universal standards, including: the internationally recognized universal standards.

• United Nations Universal Declaration of Human Use organization-specific Indicators (as needed)
Rights; in addition to the GRI Performance Indicators to
• United Nations Convention: International
Covenant on Civil and Political Rights; Policy

• United Nations Convention: International
the organization’s overall commitment related to the
Covenant on Economic, Social, and Cultural Rights;
Labor Aspects, or state where this can be found in the
public domain (e.g., web link). Also reference their
• Convention on the Elimination of all Forms of
linkage to the international standards indicated above.
Discrimination against Women (CEDAW);

Organizational responsibility
• ILO Declaration on Fundamental Principles
and Rights at Work (in particular the eight core The most senior position with operational responsibility for
Conventions of the ILO consisting of Conventions Labor Aspects or explain how operational responsibility is
100, 111, 87, 98, 138, 182, 29, 105); and divided at the senior level for these Aspects. This differs
from Disclosure 4.1, which focuses on structures at the
• The Vienna Declaration and Programme of Action. governance level.

The Labor Practices Indicators also draw upon the Training and awareness
two instruments directly addressing the social
responsibilities of business enterprises: the ILO Tripartite
relation to the Labor Aspects. Include information on
Declaration Concerning Multinational Enterprises and
who participates in diversity, equal opportunities and
Social Policy, and the Organisation for Economic Co-
gender sensitization training (e.g., highest governance
operation and Development (OECD) Guidelines for
bodies, senior management), and the topics addressed
Multinational Enterprises.
by training and any informal awareness raising.

Monitoring and Follow-Up
Provide a concise disclosure on the following
Procedures related to monitoring and corrective and pre-
Management Approach items with reference to the
ventive actions, including those related to the supply chain.
Labor Aspects listed below. The ILO Tripartite Declaration
Concerning Multinational Enterprises and Social Policy
List of certifications for labor-related performance or
(in particular the eight core Conventions of the ILO)
certification systems, or other approaches to auditing/
and the Organisation for Economic Co-operation and
verifying the reporting organization or its supply chain.
Development Guidelines for Multinational Enterprises,
should be the primary reference points.
Include procedures for equal remuneration reviews/
audits and for action to redress any gender
• Employment;
remuneration gaps.
• Labor/Management Relations;

• Occupational Health and Safety;

• Training and Education;

• Diversity and Equal Opportunity; and

• Equal remuneration for women and men.

30 © 2000-2011 GRI


Additional Contextual Information Labor Practices and Decent Work
Performance Indicators
organizational performance, such as: Aspect: Employment

LA1 Total workforce by employment type,

Core
employment contract, and region, broken
down by gender.
LA2 Total number and rate of new employee hires
• Major changes in the reporting period to systems

Core
and employee turnover by age group, gender,
and region.

LA3 Benefits provided to full-time employees
policies or achieving goals.
that are not provided to temporary or part-
time employees, by significant locations of

A dd
• A description of the legal and socio-economic
operation.
environment that provides opportunities for,
and barriers to, gender equity in the workforce,
Core LA15 Return to work and retention rates after
including but not limited to women’s workforce
parental leave, by gender.
participation rates, their participation at highest
governance level, and equal remuneration.
Aspect: Labor/Management Relations

LA4 Percentage of employees covered by
Core

collective bargaining agreements.

LA5 Minimum notice period(s) regarding
Core

operational changes, including whether it is
specified in collective agreements.

Aspect: Occupational Health and Safety

LA6 Percentage of total workforce represented in
formal joint management–worker health and
safety committees that help monitor and advise
A dd

on occupational health and safety programs.

LA7 Rates of injury, occupational diseases, lost
days, and absenteeism, and total number
Core

of work-related fatalities, by region and by
gender.

LA8 Education, training, counseling, prevention,
and risk-control programs in place to assist
Core

workforce members, their families, or community
members regarding serious diseases.

LA9 Health and safety topics covered in formal
A dd

agreements with trade unions.

Aspect: Training and Education

LA10 Average hours of training per year per
Core

employee by gender, and by employee
category.

Version 3.1 31


LA11 Programs for skills management and Human Rights
lifelong learning that support the continued
There is growing global consensus that organizations have
employability of employees and assist them in
A dd

the responsibility to respect human rights. Human rights
managing career endings.
Performance Indicators require organizations to report on
the extent to which processes have been implemented,
LA12 Percentage of employees receiving regular
on incidents of human rights violations and on changes
performance and career development
A dd

in the stakeholders’ ability to enjoy and exercise their
reviews, by gender.
human rights, occurring during the reporting period.
Aspect: Diversity and Equal Opportunity Among the human rights issues included are non-
discrimination, gender equality, freedom of association,
LA13 Composition of governance bodies and
collective bargaining, child labor, forced and compulsory
breakdown of employees per employee
labor, and indigenous rights.
category according to gender, age group,
Core

minority group membership, and other
The international legal framework for human rights
is comprised of a body of law made up of treaties,
conventions, declarations and other instruments. The
ASPECT: EQUAL REMUNERATION FOR WOMEN AND
corner stone of human rights is the International Bill of
MEN
Rights which is formed by three instruments:
LA14 Ratio of basic salary and remuneration of
Core

women to men by employee category, by i) the Universal Declaration of Human Rights (1948);
significant locations of operation.
ii) the International Covenant on Civil and Political
Rights (1966); and

iii) the International Covenant on Economic, Social and
Cultural Rights (1966).

These are the first reference points for any organization
reporting on human rights. In addition to these three key
instruments, the international legal framework for human
rights is underpinned by over 80 other instruments:
ranging from soft declarations and guiding principles
to binding treaties and conventions, and ranging from
universal instruments to regional.

Organizations can affect a wide range of human rights. In
assessing which human rights are relevant for reporting,
an organization should consider all human rights.
Some additional instruments which may be useful for a
reporting organization to reflect upon are:

• ILO Declaration on Fundamental Principles and
Rights at Work (1998) (which builds upon the
eight core Conventions of the ILO consisting of
Conventions 100, 111, 87, 98, 138, 182, 29, 105)9;

• The regional conventions, adhering to the principle
of universality in the International Bill of Rights, for
areas where the organization operates, including:
the African Charter on Human and Peoples Rights
(1981), the Arab Charter on Human Rights (1994),

Conventions 100 and 111 pertain to non-discrimination; Conventions 87 and 98 pertain to freedom of association and collective
9

bargaining; Conventions 138 and 182 pertain to the elimination of child labor; and Conventions 29 and 105 pertain to the prevention
of forced and compulsory labor.
32 © 2000-2011 GRI


the American Convention on Human Rights (1969), Goals and Performance
the European Convention on Human Rights (ECHR)
Organization-wide goals regarding performance relevant
(1950); and
to the human rights Aspects, indicating their linkage to
the international declarations and standards listed in the
• Conventions protecting the rights of individuals
introduction.
who may be impacted by the organization’s work,
including but not limited to the Convention on
the Elimination of Discrimination Against Women
(CEDAW) (1979), the Convention on the Rights of
the Child (1989), the International Convention on
the Elimination of All Forms of Racial Discrimination
Policy
(1966), ILO Convention 107 Indigenous and Tribal
Populations Convention (1957), ILO Convention Brief, organization-wide policy or policies that define the
169 Concerning Indigenous and Tribal Peoples organization’s overall commitment to the human rights
in Independent Countries (1991), UN Declaration Aspects including:
on the Rights of Indigenous Peoples (2007)
and Convention on the Rights of Persons with • Rights identified as priorities;
Disabilities (2007).
• Application of the policy or policies in terms of
It is important to note that many Aspects that provide country of operations and business partners; and
insight into human rights performance can be found in
other Indicator Categories in the Guidelines, and are not • Policy or policies which may reasonably be
limited to the Human Rights Indicators Category. considered likely to affect employees’ decisions to
join a trade union, or bargain collectively.
Alternatively, state where a policy or policies can
Provide concise disclosure on the implementation of
be found in the public domain (e.g., web link). Also,
due diligence processes on the following Management
reference the linkage between organizational policy or
Approach items, with reference to the human rights
policies and international human rights Conventions and
Aspects listed below.
Declarations.

The primary reference points should be the ILO
The relevant policies for this disclosure may be stand-
Tripartite Declaration Concerning Multinational
alone human rights policy, or may require disclosing
Enterprises and Social Policy and the Organisation for
criteria that are integrated into a combination of policies.
Economic Cooperation and Development Guidelines for
Multinational Enterprises.
Strategies for extending and embedding human rights
• Investment and Procurement Practices; policies, goals and processes across the organization,
and strategies for extending applicable policies and
• Non-discrimination; procedures to external parties such as joint ventures,
subsidiaries and suppliers. Specifically, the organization
• Freedom of Association and Collective Bargaining; should explain its approach for using human rights
criteria or clauses in contracts, including the types of
• Child Labor; clauses and the types of contracts and agreements in
which they are commonly applied (e.g., investments,
• Prevention of Forced and Compulsory Labor;
purchasing contracts, joint ventures).
• Security Practices;
ORGANIZATIONAL RISK ASSESSMENT
• Indigenous Rights;
Describe risk assessment procedures that include human
rights, including the use of industry guidance and
• Assessment; and
practices.
• Remediation.
Identify other processes for analyzing and
understanding human rights issues that are relevant to

Version 3.1 33


the organization and its stakeholders, and the frequency • Listing of human rights issues that have been
with which they are undertaken. raised at board or senior executive level during the
reporting period;
Identify any specific organizational or sectoral
opportunities and risks that relate to human rights, • The inclusion of human rights criteria in employee
considering internal drivers or practices that could performance assessments, annual bonus schemes
promote or undermine efforts to uphold human rights and other incentive mechanisms; and
(e.g., purchasing practices).
• Any agreements/partnerships with external
IMPACT ASSESSMENT parties that are designed to help the organization
identify and meet its human rights responsibilities
Processes and procedures for assessing, reviewing or
(for example, international framework agreements
tracking human rights impacts at the level of individual
with trade unions/global union federations,
operations, or for assessing specific business decisions,
external grievance procedures established with
including the review of projects, operations, or other
local/international NGOs or national human rights
activities with specific business lines (e.g., sourcing
commissions).
strategies). This is distinct from organizational risk
assessment, which assesses the organization as a whole.
The above points differ from Disclosure 4.1, which
focuses on structures at the governance level.
• Degree to which internal and external stakeholder
engagement is included in the process;
Training and awareness

• Degree to which minorities and vulnerable groups Procedures related to training and raising awareness
are considered in the process; in relation to the human rights Aspects, including
descriptions of the strategy for embedding awareness
• Whether and how the organization assesses its of human rights, of major operations that are the focus
relationships with other parties such as workers of internal training, of the methods and resources
and their trade unions, suppliers, business used for human rights training, and of training on the
partners, governments, security providers in order availability and accessibility of grievance mechanisms
to evaluate the potential of its being associated and remediation processes.
with, or considered complicit in, human rights
abuse; Monitoring, Follow-Up AND REMEDIATION

Procedures related to monitoring and corrective and pre-
• Which parameters are used to implement the
ventive actions, including those related to the supply chain.
assessment (e.g., country of operation, relevant
human rights law, organizational human rights
List of certifications for human rights-related performance,
policies and commitments); and
or certification systems, or other approaches to auditing/
verifying the reporting organization or its supply chain.
• How and when the results of impact assessment
inform processes that investigate alternatives and/
Procedures describing how the results of monitoring
or assist in the development of mitigation and
are applied, and procedures to determine remedies for
remediation strategies.
negative human rights impacts, including remediation
processes associated with grievance procedures, and
responses to complaints from local community/workers’
The most senior position with operational responsibility representatives, and other stakeholders.
for human rights Aspects, or an explanation of how
operational responsibility is divided at senior level for Describe processes for monitoring internal and
these Aspects, including: external parties (e.g., use of internal audit, third-party
monitoring, prioritizing risk locations). In addition,
• The distribution of responsibilities for the the organization should describe the availability and
implementation of human rights policies and accessibility of grievance mechanisms and remediation
practices, including any involvement of the highest processes, and the involvement of local community/
governance body; workers’ representatives’ engagement in monitoring
performance.

34 © 2000-2011 GRI


Additional Contextual Information Human Rights Performance Indicators
Additional relevant information required to understand Aspect: Investment and Procurement Practices
HR1 Percentage and total number of significant
investment agreements and contracts that
include clauses incorporating human rights

Core
concerns, or that have undergone human
rights screening.

HR2 Percentage of significant suppliers,
contractors, and other business partners that

Core
have undergone human rights screening, and
actions taken.
HR3 Total hours of employee training on policies
and procedures concerning aspects of human

Core
rights that are relevant to operations, including
the percentage of employees trained.

Aspect: Non-discrimination

HR4 Total number of incidents of discrimination
Core

and corrective actions taken.

Aspect: Freedom of Association and Collective
Bargaining

HR5 Operations and significant suppliers identified
in which the right to exercise freedom of
association and collective bargaining may
Core

be violated or at significant risk, and actions
taken to support these rights.

Aspect: Child Labor

as having significant risk for incidents of child
Core

labor, and measures taken to contribute to the
effective abolition of child labor.

Aspect: Forced and Compulsory Labor

as having significant risk for incidents of
forced or compulsory labor, and measures to
Core

contribute to the elimination of all forms of
forced or compulsory labor.

Aspect: Security Practices

HR8 Percentage of security personnel trained
in the organization’s policies or procedures
concerning aspects of human rights that are
A dd

relevant to operations.

Version 3.1 35


Aspect: Indigenous Rights
Society
HR9 Total number of incidents of violations involving
Society Performance Indicators focus attention on the
A dd

rights of indigenous people and actions taken.
impacts organizations have on the local communities
in which they operate, and disclosing how the risks that
Aspect: Assessment
may arise from interactions with other social institutions
HR10 Percentage and total number of operations are managed and mediated. In particular, information
Core

that have been subject to human rights is sought on the risks associated with bribery and
reviews and/or impact assessments. corruption, undue influence in public policy-making,
and monopoly practices.
Aspect: Remediation
Community members have individual rights based on:
HR11 Number of grievances related to human rights
Core

filed, addressed and resolved through formal
• Universal Declaration of Human Rights;
grievance mechanisms.
• International Covenant on Civil and Political Rights;

• International Covenant on Economic, Social and
Cultural Rights; and

• Declaration on the Right to Development.

While there is ongoing debate about collective
community rights, indigenous and tribal peoples have
collective rights recognized by ILO Conventions 107 and
169 and the UN Declaration on Indigenous Rights. In
terms of identity, these peoples’ rights are based on both
the collective and the individual. Their right to free, prior
and informed consultation in order to seek consent is a
fundamental right expressly recognized in the reference
points above.

Provide a concise disclosure on the following
Society Aspects:

• Local Communities;

• Corruption;

• Public Policy;

• Anti-Competitive Behavior; and

• Compliance.


relevant to the Aspects indicated above.

36 © 2000-2011 GRI


Use organization-specific Indicators as needed section (Disclosure 4.1), and in the mechanisms for
in addition to the GRI Performance Indicators to employees and shareholders to provide direction to
demonstrate the results of performance against goals. the highest governance body (Disclosure 4.4). Inform
if and how works councils, occupational health and
Address the extent to which organization-wide goals safety committees and/or other independent employee
contribute to or interfere with the collective rights of representation bodies are empowered to deal with and
local communities. have dealt with impacts on local communities.

Policy Training and awareness

Brief, organization-wide policy (or policies) that define Procedures related to training and raising awareness in
the organization’s overall commitment relating to the relation to the Society Aspects.
Society Aspects or state where this can be found in the
public domain (e.g., web link). Refer specifically to formal and informal training that
addresses impacts on local communities including, but
Organization-wide policy or policies, or standards, not limited to, parties that are trained or with whom
related to assessing the risks to local communities, and the organization communicates its policy or policies,
managing impacts on local communities. Address the including those external to the organization.
areas listed below covering the whole life cycle of the
organization’s operations (including entering, operating, Procedures directed at the training and awareness
and exiting): of employees and contractors (including security
personnel) for managing impacts on local communities.
• References/statements regarding the collective
rights of local communities; Monitoring and Follow-Up

• Risk assessment for impacts on local communities,
preventive actions, including those related to the supply
through the whole life cycle;
chain.
• Mitigation of impacts on local communities;
List of certifications for performance or certification
systems, or other approaches to auditing/verifying the
• Engagement with both women and men in local
reporting organization or its supply chain.
communities; and

Procedures related to assessing the risks and managing
• Application of the policy within different levels of
impacts on local communities, including entering,
the organization.
operating, and exiting. This should include information
on how data was collected and the process for selecting
the local community members (individual or group)
The most senior position with operational responsibility from whom information was gathered.
for Society Aspects or explain how operational
responsibility is divided at the senior level for these Additional Contextual Information
Aspects. This differs from Disclosure 4.1, which focuses
on structures at the governance level.
Explain the division of responsibility for impacts on
local communities in the highest governance body.
For organizations that do not have a single policy or
standard, explain the roles of different departments in
the overall process of managing the impacts. Indicate
the extent to which the impacts are addressed in the
organizational structures identified in the Governance


Version 3.1 37


Society Performance Indicators Product Responsibility
Aspect: Local Communities Product Responsibility Performance Indicators address
the aspects of a reporting organization’s products and
SO1 Percentage of operations with implemented
services that directly affect customers, namely, health
Core

local community engagement, impact
and safety, information and labeling, marketing, and
assessments, and development programs.
privacy.
Core

SO9 Operations with significant potential or actual
These aspects are chiefly covered through disclosure
negative impacts on local communities.
on internal procedures and the extent to which these
procedures are not complied with.
SO10 Prevention and mitigation measures
implemented in operations with significant
Core

potential or actual negative impacts on local
communities. Provide a concise disclosure on the following
Aspect: Corruption Product Responsibility Aspects:
Core

SO2 Percentage and total number of business
• Customer Health and Safety;
units analyzed for risks related to corruption.

• Product and Service Labeling;
SO3 Percentage of employees trained in
Core

organization’s anti-corruption policies and
• Marketing Communications;
procedures.

• Customer Privacy; and
Core

SO4 Actions taken in response to incidents of
corruption.
• Compliance.
Aspect: Public Policy
SO5 Public policy positions and participation in
Core

public policy development and lobbying.
relevant to the Product Responsibility Aspects.

SO6 Total value of financial and in-kind
contributions to political parties, politicians,
A dd

and related institutions by country.

Aspect: Anti-Competitive Behavior
Policy
SO7 Total number of legal actions for anti-
competitive behavior, anti-trust, and
A dd

the organization’s overall commitment to the Product
monopoly practices and their outcomes.
Responsibility Aspects, or state where this can be found
in the public domain (e.g., web link).
Aspect: Compliance

SO8 Monetary value of significant fines and total Organizational responsibility
Core

The most senior position with operational responsibility
compliance with laws and regulations.
for Product Responsibility Aspects, or explain how
operational responsibility is divided at the senior level
for Product Responsibility Aspects. This differs from
Disclosure 4.1, which focuses on structures at the
governance level.

Training and awareness

relation to the Product Responsibility Aspects.

38 © 2000-2011 GRI


Monitoring and Follow-Up Product Responsibility Performance Indicators
Aspect: Customer Health and Safety
preventive actions, including those related to the supply
chain. PR1 Life cycle stages in which health and safety
impacts of products and services are
List of certifications for product responsibility- assessed for improvement, and percentage of

Core
related performance or certification systems, or significant products and services categories
other approaches to auditing/verifying the reporting subject to such procedures.
organization or its supply chain.
PR2 Total number of incidents of non-compliance
Additional Contextual Information with regulations and voluntary codes concerning
health and safety impacts of products and services

A dd
during their life cycle, by type of outcomes.

Aspect: Product and Service Labeling
PR3 Type of product and service information
• Major organizational risks and opportunities; Core required by procedures, and percentage of
significant products and services subject to
• Major changes in the reporting period to systems such information requirements.
• Key strategies and procedures for implementing with regulations and voluntary codes
policies or achieving goals. concerning product and service information
A dd

and labeling, by type of outcomes.

PR5 Practices related to customer satisfaction,
including results of surveys measuring
A dd

customer satisfaction.

Aspect: Marketing Communications

PR6 Programs for adherence to laws, standards,
and voluntary codes related to marketing
Core

communications, including advertising,
promotion, and sponsorship.

with regulations and voluntary codes
concerning marketing communications,
including advertising, promotion, and
A dd

sponsorship by type of outcomes.

Aspect: Customer Privacy

PR8 Total number of substantiated complaints
regarding breaches of customer privacy and
A dd

losses of customer data.

Aspect: Compliance

PR9 Monetary value of significant fines for non-
Core

compliance with laws and regulations concerning
the provision and use of products and services.

Version 3.1 39


General Reporting Notes Medium of Reporting

Data Gathering Electronic (e.g., CD-ROM) or web-based reporting and
paper reports are appropriate media for reporting.
Feasibility Assessment
Organizations may choose to use a combination of
The process of defining report content will result in a web and paper-based reports or use only one medium.
set of topics and Indicators on which the organization For example, an organization may choose to provide
should report. However, practical challenges such as a detailed report on their website and provide an
the availability of data, the cost of gathering it, the executive summary including their strategy and analysis
confidentiality of information, privacy or other legal and performance information in paper form. The choice
concerns, the reliability of available information, and will likely depend on the organization’s decisions on
other factors, may result in a legitimate decision not to its reporting period, its plans for updating content, the
disclose certain information. Where material information likely users of the report, and other practical factors such
is omitted, the report should clearly indicate this and the as its distribution strategy. At least one medium (web or
reasons why. paper) should provide users with access to the complete
set of information for the reporting period.
Data Aggregation and Disaggregation
Frequency of Reporting
Reporting organizations will need to determine the
level of aggregation at which to present information. Organizations should define a consistent and periodic
This requires balancing the effort required against the cycle for issuing a report. For many organizations, this
added meaningfulness of information reported on a will be an annual cycle, although some organizations
disaggregated basis (e.g., country or site). Aggregation choose to report biannually. An organization may
of information can result in the loss of a significant choose to update information on a regular basis
amount of meaning, and can also fail to highlight between the issuing of consolidated accounts
particularly strong or poor performance in specific areas. of performance. This has advantages in terms of
On the other hand, unnecessary disaggregation of data providing stakeholders with more immediate access
can affect the ease of understanding the information. to information, but has disadvantages in terms of
Reporting organizations should disaggregate comparability of information. However, organizations
information to an appropriate level using the should still maintain a predictable cycle in which all of
principles and the guidance in the reporting Indicators. the information that is reported covers a specific time
Disaggregation may vary by Indicator, but will generally period.
provide more insight than a single, aggregated figure.
Reporting on economic, environmental, and social
Report Form and Frequency performance could coincide or be integrated with
other organizational reporting, such as annual financial
Definition of a Sustainability Report
statements. Coordinated timing will reinforce the
A sustainability report refers to a single, consolidated linkages between financial performance and economic,
disclosure that provides a reasonable and balanced environmental, and social performance.
presentation of performance over a fixed time period.
Stakeholders should be able to directly access all of Updating Report Content
the report information from a single location, such
When preparing a new report, an organization may
as a GRI content index. Other publications should
identify areas of information that have not changed
not be referenced as the information source for a GRI
since the prior report (e.g., a policy that has not been
Standard Disclosure Item (ex., a Performance Indicator)
amended). The organization may choose to only update
unless the means for a stakeholder to directly access
the topics and Indicators that have changed and to
the information is provided (e.g., a link to a specific
re-publish the Disclosures that have not changed. For
web page or the page number of the corresponding
example, an organization may choose to reproduce
publication). There is no minimum length for a report
the information on policies that have not changed and
using the GRI Framework as long as the organization
only update its Performance Indicators. The flexibility to
has properly applied the Guidelines and Framework
take such an approach will depend in large part on the
documents it has chosen to use.
organization’s choice of reporting medium. Topics such
as strategy and analysis and Performance Indicators
are likely to show changes each reporting period, while
other topics such as organizational profile or governance

40 © 2000-2011 GRI


may change at a slower pace. Regardless of the strategy • Utilizes groups or individuals to conduct the
used, the full set of applicable information for the assurance who are not unduly limited by
reporting period should be accessible in a single location their relationship with the organization or its
(either a paper or web-based document). stakeholders to reach and publish an independent
and impartial conclusion on the report;
Assurance
• Assesses the extent to which the report preparer
Choices on assurance
has applied the GRI Reporting Framework
Organizations use a variety of approaches to enhance (including the Reporting Principles) in the course
the credibility of their reports. Organizations may have of reaching its conclusions; and
systems of internal controls in place, including internal
audit functions, as part of their processes for managing • Results in an opinion or set of conclusions that is
and reporting information. These internal systems are publicly available in written form, and a statement
important to the overall integrity and credibility of a report. from the assurance provider on their relationship
However, GRI recommends the use of external assurance for to the report preparer.
sustainability reports in addition to any internal resources.
As indicated in Profile Disclosure 3.13, organizations
A variety of approaches are currently used by report should disclose information on their approach to
preparers to implement external assurance, including external assurance.
the use of professional assurance providers, stakeholder
panels, and other external groups or individuals.
However, regardless of the specific approach, it should be
conducted by competent groups or individuals external
to the organization. These engagements may employ
groups or individuals that follow professional standards
for assurance, or they may involve approaches that follow
systematic, documented, and evidence-based processes
but are not governed by a specific standard.

GRI uses the term ‘external assurance’ to refer to activities
designed to result in published conclusions on the quality
of the report and the information contained within it. This
includes, but is not limited to, consideration of underlying
processes for preparing this information. This is different
from activities designed to assess or validate the quality
or level of performance of an organization, such as issuing
performance certifications or compliance assessments.

Overall, the key qualities for external assurance of
reports using the GRI Reporting Framework are that it:

• Is conducted by groups or individuals external to
the organization who are demonstrably competent
in both the subject matter and assurance practices;

• Is implemented in a manner that is systematic,
documented, evidence-based, and characterized
by defined procedures;

• Assesses whether the report provides a reasonable
and balanced presentation of performance, taking
into consideration the veracity of data in a report
as well as the overall selection of content;

Version 3.1 41


Glossary of Terms GRI Reporting Framework
Additional Indicators The GRI Reporting Framework is intended to provide
a generally accepted framework for reporting on an
Additional Indicators are those Indicators identified in
organization’s economic, environmental, and social
the GRI Guidelines that represent emerging practice
performance. The Framework consists of the Sustainability
or address topics that may be material to some
Reporting Guidelines, the Indicator Protocols, Technical
organizations but not generally for a majority.
Protocols, and the Sector Supplements.

Boundary
Independent Board Member
The boundary for a sustainability report refers to the
Definitions for ‘independent’ can vary between legal
range of entities whose performance is covered in the
jurisdictions. Independent usually implies that the
organization’s sustainability report.
member has no financial interest in the organization or
other potential benefits that could create a conflict of
Content Index
interest. Organizations using the Guidelines should state
A GRI content index is a table or matrix that lists all the definition used for ‘independent’.
of the Standard Disclosures, and where responses to
the Disclosures can be found (page number or URL). Indicator Categories
Reporting organizations can also add reference to
Broad areas or groupings of sustainability topics. The
organization-specific (non-GRI Guidelines) Indicators.
categories included in the GRI Guidelines are: economic,
The Content Index provides users with a quick overview
environmental, and social. The social grouping is
of what has been reported and increases ease of report
categorized in terms of Labor Practices, Human Rights,
use. A Content Index is especially important if some
Society, and Product Responsibility. A given category
of the Disclosures appear in other reports, such as a
may have several Indicator Aspects.
financial report or previous sustainability reports.

Indicator Aspects
Core Indicator
The general types of information that are related to a specific
Core Indicators are those Indicators identified in the GRI
Indicator category (e.g., energy use, child labor, customers).
Guidelines to be of interest to most stakeholders and
assumed to be material unless deemed otherwise on the
Performance Indicator
basis of the GRI Reporting Principles.
Qualitative or quantitative information about results
Downstream or outcomes associated with the organization that is
comparable and demonstrates change over time.
The term ‘downstream entities’ is based on the concept
of a production chain that extends from the extraction
Profile Disclosures
of raw materials to the use of a good or service by an
end-user. ‘Downstream’ refers to those organizations The numbered information requirements in Part 2 of the
that play a role in the distribution or use of goods and Guidelines that set the overall context for reporting and
services provided by the reporting organization, or, more understanding organizational performance (e.g., 2.1, 3.13).
generally, play a role in a later step in the production
chain than the organization itself. Reporting Principle
Concepts that describe the outcomes a report should
Global Reporting Initiative
achieve and that guide decisions made throughout the
GRI’s vision is of a sustainable global economy where reporting process, such as which Indicators to respond
organizations manage their economic, environmental, to, and how to respond to them.
social and governance performance and impacts
responsibly and report transparently. GRI accomplishes Sector Supplement
this vision by providing guidance and support that
Sector Supplements are versions of the GRI Guidelines
enables organizations to report transparently and with
tailored for particular sectors. Some sectors face unique
accountability, as drivers of the change to a sustainable
issues. Sector Supplements capture these issues, which
global economy. All GRI Reporting Framework
may not be covered in the original Guidelines. Sector
components are developed using a multi-stakeholder
Supplements feature integrated commentary and new
consensus-seeking approach.

42 © 2000-2011 GRI


Performance Indicators, ensuring that sustainability reports Unitary Board
cover key sectoral concerns.
Refers to a board structure that has only one governing
body responsible for the organization.
Stakeholder
Stakeholders are defined broadly as those groups or Upstream
individuals: (a) that can reasonably be expected to be
The term ‘upstream entities’ is based on the concept of
a production chain that extends from the extraction of
products, and/or services; or (b) whose actions can
raw materials to the use of a good or service by an end-
user. ‘Upstream’ refers to those organizations that play
organization to successfully implement its strategies and
a role in the supply chain of the reporting organization
achieve its objectives.
or, more generally, play a role in an earlier step in the
production chain than the organization itself.
For definitions of words or concepts contained directly in
The Guidelines present topics and information for
the wording of the Indicators, see the Indicator Protocols.
reporting that are material to most organizations and
of interest to most stakeholders. These are captured in
three types of Standard Disclosures:

• Strategy and Profile Disclosures set the overall
context for reporting and for understanding
organizational performance, such as its strategy,
profile, governance, and management approach;

• Disclosures on Management Approach cover how
an organization addresses a given set of topics
in order to provide context for understanding
performance in a specific area.

• Performance Indicators that elicit comparable
information on the economic, environmental, and
social performance of the organization

Sustainability Report
Sustainability reporting is the practice of measuring,
disclosing, and being accountable for organizational
performance while working towards the goal of
sustainable development. A sustainability report
provides a balanced and reasonable representation
of the sustainability performance of the reporting
organization, including both positive and negative
contributions.

Indicator Protocol
An Indicator Protocol provides definitions,
compilation guidance, and other information to
assist report preparers, and to ensure consistency in
the interpretation of the Performance Indicators. An
Indicator Protocol exists for each of the Performance
Indicators contained in the Guidelines.

Version 3.1 43


G3 Guidelines Acknowledgements: Indicators Working Group (IWG) Members
A Global Effort The Indicators Working Group was responsible for
reviewing the indicators set as a whole; ensuring quality
The following organizations provided funds or in-kind
and consistency of the indicators’ design; and designing
contributions for the G3 development process
overall fit with the TAC guidance.

G3 Consortium: • Mr. Neil Anderson, Union Network International, UNI

• Mr. David Bent, Forum for the Future

• Mr. William R. Blackburn, William Blackburn Consulting

• Ms. Julie-Anne Braithwaite, Rio Tinto/ICMM

• Ms. Sarah Forrest, Goldman Sachs International

• Ms. Somporn Kamolsiripichaiporn, Chulalongkorn
University
G3 ad hoc support: • Mr. Robert Langford, The Federation des Experts
Comptables Europeens (FEE)
The United Kingdom Department for Environment, Food
and Rural Affairs (DEFRA) and the Netherlands Ministry • Ms. Stephanie Maier, Ethical Investment Research
of Foreign Affairs also contributed to the G3 Guidelines Service (EIRIS)
Development.
• Ms. Asako Nagai, Sony Corporation

• Mr. Ron Nielsen, Alcan Inc.
G3 Online supported by:
• Mr. Michael Rae, World Wide Fund Australia

• Ms. Ulla Rehell, Kesko Corporation

• Mr. George Nagle, Bristol-Myers Squibb

• Ms. Filippa Bergin, Amnesty International
G3 printed by:
• Ms. Giuliana Ortega Bruno, Ethos Institute

The IWG worked with six issue-specific Advisory Groups
that were responsible for reviewing indicators and
creating technical protocols for indicators in their area of
expertise.
G3 Guidelines and Protocols Content
Development Society Advisory Group Members
Volunteers from business, non-governmental
• Ms. Anne Gambling, Holcim
organizations, labor, accountancy, investment, academia,
and others came together and create all aspects of the G3 • Mr. Sachin Joshi, Center For Social Markets (CSM)
Guidelines and Protocols. The following multi-stakeholder
technical working groups were convened between • Mr. Craig Metrick, Investor Responsibility Research
January and November 2005, and each delivered a Center (IRRC)
different part of the content of the G3 Guidelines. • Mr. Keith Miller, 3M

• Ms. Ruth Rosenbaum, Center for Reflection,
Education and Action (CREA)

• Ms. Glaucia Terreo, Instituto Ethos

• Mr. Peter Wilkinson, Transparency International

44 © 2000-2011 GRI


Human Rights Advisory Group Members Labor Advisory Group Members
• Ms. Marina d’Engelbronner, Humanist Committee • Ms. Michiko Arikawa, Matsushita Electric Industrial
on Human Rights (HOM) (Panasonic)

• Ms. Bethany Heath, Chiquita Brands • Mr. Stephen Frost, Southeast Asia Research Centre
• Mr. Jorge Daniel Taillant, The Center for Human
• Ms. Kyoko Sakuma, Sustainability Analysis
Rights and Environement (CEDHA)
Consulting
• Rev. Mr. David M. Schilling, Interfaith Center on
• Mr. Sean Ansett, Gap Inc.
Corporate Responsibility
• Ms. Deborah Evans, Lloyd’s Register of Quality
• Ms. Susan Todd, Solstice Sustainability Works Inc.
Assurance (LRQA)
• Mr. Hirose Chuichiro, Canon
• Mr. Pierre Mazeau, Electricité de France (EDF)
• Mr. Steve Ouma, Kenyan Human Rights Commission
• Mr. Dan Viederman, Verité
• Mr. Björn Edlund, ABB Ltd.

• Ms. Marleen van Ruijven, Amnesty International
Economic Advisory Group Members
• Ms. Christine Jasch, Institute for Environmental
Management and Economics(IOEW)
Environment (Biodiversity and Water)
Advisory Group • Mr. Martin Tanner, Novartis International AG

• Mr. Ian Blythe, Boots Group PLC • Ms. Helen Campbell, former AccountAbility

• Mr. Ian Dutton, The Nature Conservancy • Mr. Eric Israel, KPMG LLP

• Ms. Annelisa Grigg, Fauna Flora International • Ms. Martina Japy, BMJ CoreRatings

• Ms. Nancy Kamp-Roelands, Ernst Young • Ms. Michelle Smith, Rohm and Haas
Netherlands/ Royal NIVRA
• Ms. Lisa Acree, Business for Social Responsibility
• Ms. Erin Musk, City West Water
• Mr. Johan Verburg, NOVIB/Oxfam Netherlands
• Mr. Mike Rose, SASOL
Reporting as a Process Working Group
• Mr. Fernando Toledo, Codelco
(RPWG) Members
Environment (Pollution) Advisory Group The Reporting as a Process Working Group was tasked
Members with updating and further developing the reporting
• Ms. Tanja D. Carroll, Coalition for Environmentally principles, and other guidance on the process of
Responsible Economies (CERES) applying the G3 Guidelines.

• Mr. Yutaka Okayama, Toyota Motor Corporation • Ms. Amy Anderson, Starbucks Coffee

• Ms. Maria Fatima Reyes, Philippine Institute of • Mr. Pankaj Bhatia, World Resources Institute (WRI)
Certified Public Accountants (PICPA) • Mr. Bill Boyle, BP
• Mr. Yogendra Kumar Saxena, Gujarat Ambuja Cements • Dr. Uwe Brekau, Bayer AG
• Mr. David Stangis, Intel Corporation • Ms. Debra Hall, Coalition for Environmentally
• Ms. Sonia Valdivia, The Catholic University of Peru Responsible Economies (CERES)

• Mr. Eric Shostal, Institutional Shareholder Services • Mr. Dunstan Hope, Business for Social
Responsibility
• Ms. Lucian Turk, Dell, Inc.
• Dr. Aqueel Khan, Association for Stimulating Know
How (ASK)

Version 3.1 45


• Ms. Judy Kuszewski, SustainAbility Ltd.
G3.1 Acknowledgements:
• Mr Brian Kohler, Communications, Energy
Paperworkers Union of Canada Community Impacts Working Group
• Ms. Luz Barragan, CEMEX
• Mr Ken Larson, Hewlett Packard
• Mr. Derk Byvanck, Oxfam/Novib
• Mr. Steve Lippman, Trillium Invest
• Mr. Pierre Habbard, TUAC (Trade Union Advisory
• Mr Luis Perera, PriceWaterHouseCoopers Committee to the OECD)
• Mr. Dante Pesce, Vincular, Pontificia Universidad • Ms. Constance Kane, World Education
Católica de Valparaíso
• Ms. Helen Macdonald, Newmont Mining
• Ms Mizue Unno, So-Tech Consulting, Inc. Corporation
• Mr Cornis van der Lugt, UNEP Division of • Ms. Liane Lohde, International Finance
Technology, Industry, and Economics (DTIE) Corporation, United States of America
• Mr. Robert Walker, The Ethical Funds Company • Mr. Manohar Paralkar, Tata Motors
• Mr. Ian Whitehouse, Manaaki Whenua Landcare • Mr. Claude Perras, Rio Tinto
Research
• Mr. Johan Verburg, Oxfam/Novib
• Mr Alan Willis, Alan Willis Associates

• Although not a member of the group, Jennifer
Human Rights Working Group
Iansen-Rogers, KPMG, The Netherlands, provided • Mr. Tom Etty, Former FNV Netherlands
ongoing advice on process matters.
• Ms. Karin Ireton, Standard Bank

Public comments • Ms. Margaret Jungk, The Danish Institute for
Human Rights
270 submissions were received in response to its call for
comments on the draft G3 Guidelines between January • Mr. Stephen Ouma Akoth, Former Human Rights
and March 2006. These comments significantly shaped Commission, Kenya
the final G3 Guidelines.
• Ms. Jeehye Park, SK Telecom

Consultants • Mr. Dante Pesce, Vincular: Centre for CSR – Chile

The GRI secretariat enlisted the (paid) help of the • Ms. Anna Pot, APG All Pensions Group
following consultants during the G3 process:
• Mr. Ed Potter, Coca-Cola Company
• csrnetwork (Lead consultant – Mark Line)
• Ms. Soraya Ramoul, NovoNordisk
• Just Solutions (Lead consultant – Vic Thorpe)
• Ms. Jo Render, Newmont Mining Corporation /
• onValues (Lead consultant - Ivo Knoepfel) ERM

• Ove Arup (Lead consultant - Jean Rogers) • Mr. Martin Summers, British American Tobacco

• Responsibility Matters (Lead consultant – Mark • Ms. Jet Urmeneta, Verité Southeast Asia
Brownlie)
• Mr. Bob Walker, Northwest Ethical Investments
• Sandra Pederson, Editor
• Mr. John Wilson, TIAA-CREF
• Source-Asia (Lead consultant – Paul Wenman)

• Triple Innova (Lead consultant - Michael Kundt)

• University of Amsterdam (Lead consultant - Jeffrey
Harrod)

46 © 2000-2011 GRI


Gender Working Group Public comments
• Ms. Gemma Adaba , International Confederation of The development of G3.1 followed established due
Free Trade Unions (ICFTU) process, including a call for public comment. 358
• Ms. Amy Augustine, Calvert /CERES responses were received during the Public Comment
Period. Recommendations and concerns were
• Mr. Stefan Chojnicki, Standard Chartered Bank considered and addressed by the Working Groups and
GRI’s governance bodies, significantly shaping G3.1’s
• Ms. Heloisa Covolan, Itaipu Binacional
design.
• Ms. Janet Geddes, KPMG India

• Ms. Jane Gronow, Rio Tinto

• Ms. Kate Grosser, Nottingham University Business
School

• Ms. Cecily Joseph, Symantec

• Ms. Tahereh Kharestani, CSR Iran

• Mr. Tur-Od Lkhagvajav, XacBank

• Ms. Jyoti Macwan, SEWA

• Ms. Laraine Mills, UNIFEM

• Ms. Alisha Miranda, Standard Chartered Bank

• Ms. Carmen Niethammer, International Finance
Corporation (IFC)

• Ms. Pratibha Pandya, SEWA

• Ms. Liz Potter, LendLease

• Ms. Srimathi Shivashankar, Infosys Technologies
India

• Ms. Ines Smyth, Oxfam GB

• Ms. Anne Stenhammer, UNIFEM

• Ms. Annie Tennant, LendLease

• Ms. Noortje Verhart, KIT Royal Tropical Institute

• Mr. Vusa Vundla, AMSCO

• Mr. Jean-Paul Zalaquett Falaha, Chilectra

• Ms. Jo Zaremba, Oxfam GB

Version 3.1 47


Acknowledgements Technical GRI Governance Bodies
Protocol Technical Advisory Committee
Report Content Materiality Working This group of a maximum of 15 experts assists in
Group maintaining the overall quality and coherence of the
GRI Reporting Framework by providing high level
• Mr. Glenn Frommer, MTR Corporation
technical advice and expertise. Their key function in
• Mr. Bradley Googins, Carroll School of the Guidelines’ development is to recommend the
Management - Boston College direction of guidance, resolve key issues that emerge
around content, ensure the development follows
• Mr. Jong Ho Hong, Graduate School of
sound due process, and submit a concur/non-concur
Environmental Studies Seoul National University
recommendation to the Board on whether to approve
• Ms. Daisy Kambalame, African Institute of the Guidelines for release.
Corporate Citizenship (AICC)
Stakeholder Council
• Mr. David Kingma, Holcim This group of a maximum of 50 constitutes the formal
• Mr. Carlos Eduardo Lessa Brandão - Brazilian stakeholder policy forum within the GRI governance
Institute of Corporate Governance structure. The Council advises the Board on policy and
strategy issues. Some individual SC members participate
• Mr. Jason Morrison, Pacific Institute in Guidelines Working Groups.

• Mr. Graham Terry, The South African Institute of Board of Directors:
Chartered Accountants (SAICA)
This group of a maximum of 16 has the ultimate
• Mr. Luis Perera, PriceWaterHouseCoopers fiduciary, financial and legal responsibility for GRI, and
is the final decision making authority on Guidelines
• Mr. Cornis van der Lugt - United Nations revisions, organizational strategy and work plans.
Environment Programme (UNEP)
GRI Secretariat:
• Ms. Janet Williamson, TUC
The Secretariat works to drive GRI’s Mission to make
Public comments sustainability reporting standard practice. The
Secretariat implements the Guidelines and technical
The development of the Technical Protocol – Applying work plan approved by the Board of Directors. It also
the Report Content Principles followed established due manages communications, outreach, stakeholder
process, including a call for public comment. relations, learning and research services and financial
40 responses were received during the Public administration. The Secretariat supports the operations
Comment Period. Recommendations and concerns of the Board of Directors, Stakeholder Council and
were considered and addressed by the Working Group Technical Advisory Committee.
and GRI’s governance bodies, significantly shaping the
Technical Protocol’s design.

48 © 2000-2011 GRI


Legal Liability

This document, designed to promote sustainability Further information on the GRI and the
reporting, has been developed through a unique Sustainability Reporting Guidelines may be
multi-stakeholder consultative process involving obtained from:
representatives from reporting organizations and
www.globalreporting.org
report information users from around the world. While
the GRI Board of Directors encourage use of the GRI
info@globalreporting.org
Sustainability Reporting Guidelines (GRI Guidelines)
by all organizations, the preparation and publication
of reports based fully or partially on the GRI Guidelines
is the full responsibility of those producing them.
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indirectly, from the use of the GRI Guidelines in the
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This document is copyright-protected by Stichting
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Version 3.1 49

GRI Application Levels AL

AL


© 2000-2011 GRI Version 3.1 Version 3.1 1


Brief overview Value of the Levels
To indicate that a report is GRI-based, report makers The Levels aim to provide:
should declare the level to which they have applied the
GRI Reporting Framework via the “Application Levels” • Report readers with a measure of the extent to
system. which the GRI Guidelines and other Reporting
Framework elements have been applied in the
To meet the needs of beginners, advanced reporters, preparation of a report.
and those somewhere in between, there are three levels
in the system. They are titled C, B, and A. The reporting • Report makers with a vision or path for
criteria at each level reflect a measure of the extent of incrementally expanding application of the GRI
application or coverage of the GRI Reporting Framework. Reporting Framework over time.
A “plus” (+) is available at each level (ex., C+, B+, A+) if
external assurance was utilized for the report. Declaring an Application Level clearly communicates
which elements of the GRI Reporting Framework have
been applied in the preparation of a report.
How the system works
A report maker self-declares a Level based on its own • Incentives for beginners: The Levels provide a
assessment of its report content against the criteria in starting point for first-time report makers, and
the GRI Application Levels (see overleaf ). also reinforce the importance and value of an
incremental approach to reporting which expands
In addition to the self-declaration, reporting over time.
organizations can choose one or both of the following
options: • Recognizing advanced reporters: A growing
number of organizations have developed
• Have a third party offer an opinion on the self- sophisticated reporting systems based on the
declaration GRI Framework, that include assurance, and are
looking to communicate this to readers in a quick
• Request that the GRI check the self-declaration. and easy-to-understand way.

Version 3.1 1

AL GRI Application Levels

Application Level Criteria
Reports intended to qualify for level C, C+, B, B+, A or A+ GRI recommends reporting organizations include the
must contain each of the criteria that are presented in Application Level table in their report as it illustrates the
the column for the relevant Level. value and requirements of the system to report readers.

APPENDIX A – FINAL VERSION GRI APPLICATION LEVELS APPROVED BY THE GRI BOARD OF DIRECTORS JULY 2006

Report
Application Level C C+ B B+ A A+
Report on: Report on all criteria listed for Same as requirement for Level B
1.1 Level C plus:
Profile
OUTPUT

2.1 - 2.10 1.2
Disclosures 3.1 - 3.8, 3.10 - 3.12 3.9, 3.13
4.1 - 4.4 , 4.14 - 4.15 4.5 - 4.13, 4.16 - 4.17

Report Externally Assured



N o t R e q u i re d M a n a g e m e n t A p p ro a c h D i s c l o s u re s Management Approach disclosed for
for each Indicator Category each Indicator Category
Disclosures on
OUTPUT

Management
Approach

Report fully on a minimum of any 10 Report fully on a minimum of any 20 Respond on each core and Sector
Performance Performance Indicators, including Performance Indicators, at least Supplement* indicator with due
Indicators at least one from each of: social, one from each of: economic, regard to the materiality Principle
OUTPUT

economic, and environment.** environment, human rights, labor, by either: a) reporting on the
Sector Supplement society, product responsibility.*** indicator or b) explaining the reason
Performance Indicators for its omission.

* Sector supplement in final version
** Performance Indicators may be selected from any finalized Sector Supplement, but 7 of the 10 must be from the original GRI Guidelines
*** Performance Indicators may be selected from any finalized Sector Supplement, but 14 of the 20 must be from the original GRI Guidelines

Declaring an Application Level

A GRI Application Level declaration should be included The GRI Application Level Check Statement serves as the
in the report. It needs to be indicated who has made this formal confirmation of the Application Level Check.
assessment. GRI recommends reporting organizations publish this
Statement near the GRI Content Index.
Reporting organizations may exercise their option
to seek opinions from a third party or request a GRI GRI will only recognize reports on its website as GRI-
Application Level Check to confirm their self-declaration. based if they contain, at minimum, a GRI Content Index.

Both self-declarations and third party statements should The GRI Content Index lists every Guidelines disclosure
be indicated in the report by including appropriate text. addressed in a report. The Index complements, and
More information on ‘Options for Declaration’ can be should correspond to, an Application Level declaration.
found at www.globalreporting.org. It communicates which GRI disclosures have been
reported, and the reason why certain disclosures have
Having successfully completed a GRI Application Level not been reported. The Index is also the gateway for
Check, reporting organizations should include the finding all reported sustainability information. It should
customized GRI Application Level Check Statement in be able to easily have clear and direct referencing, and
their report, which incorporates the special GRI-Checked if used online, can be an interactive navigation tool. By
icon. using the Index, report users should be able to easily
find specific data.

2 © 2000-2011 GRI


Application Level check methodology Application Levels and assurance
The most important aspect of the GRI Application GRI recommends the use of external assurance.
Level Check revolves around the GRI Content Index.
This Index is the basis for determining whether or not For each of the Application Levels, a “+” can be added
an organization has reported on the required set and to the Level when a reporting organization has had its
number of standard disclosures (Profile Disclosures, reporting externally assured. GRI has identified six key
Disclosures on Management Approach, Performance qualities for external assurance of reports. The external
Indicators) for a particular Application Level. assurance:

When GRI finds that the Index does not meet the • should be conducted by groups or individuals
requirements for the Application Level declared by the external to the organization who are demonstrably
organization, a set of action points will be provided to competent in both the subject matter and
the reporting organization in order to correct this. assurance practices;

A GRI Content Index template (Excel file) can be • is implemented in a manner that is systematic,
downloaded from GRI’s website, which a reporting documented, evidence-based, and is characterized
organization is required to complete for the GRI by defined procedures;
Application Level Check and can also be included in its
report. • assesses whether the report provides a reasonable
and balanced presentation of performance, taking
As a secondary step, GRI takes a sample of the standard into consideration the veracity of the data in a
disclosures and determines whether the reporting report as well as the overall selection of content;
claims made in the Index can be substantiated. For this
purpose, GRI checks the text to see if: • utilizes groups or individuals to conduct the
assurance who are not unduly limited by
• A quantitative standard disclosure has been their relationship with the organization or its
answered with a quantitative response in-line with stakeholders to reach and publish an independent
the disclosure. and impartial conclusion on the report;

• A qualitative standard disclosure has been • assesses the extent to which the report preparer
answered with a qualitative response in-line with has applied the GRI Reporting Framework
the disclosure. (including the Reporting Principles) in the course
of reaching its conclusions; and

• results in an opinion or set of conclusions that is
publicly available in written form, and a statement
from the assurance provider on their relationship
to the report preparer.

If GRI is requested to check a “plus” (+) level report it
will check for the presence of a statement from the
assurance provider but will not conduct reviews to
determine whether external assurance has met the
above-listed criteria.

The Application Levels are intended to demonstrate a
pathway for incrementally expanding approaches to
reporting using the GRI Reporting Framework. They are
in no way intended as substitutes for or equivalents to
external assurance.

Version 3.1 3

Indicator Protocols Set: EC IP

IP

Indicator Protocols Set
Economic (EC)



Economic
Aspect: Economic Performance

EC1 irect economic value generated and
D
distributed, including revenues, operating
costs, employee compensation, donations
and other community investments, retained
Co r e

earnings, and payments to capital providers
and governments.

EC2 Financial implications and other risks and
Co r e

opportunities for the organization’s activities
due to climate change.

EC3 Coverage of the organization’s defined benefit
Co r e

plan obligations.

EC4 Significant financial assistance received from
Co r e

government.

Aspect: Market Presence

EC5 Range of ratios of standard entry level wage
by gender compared to local minimum wage
Add

at significant locations of operation.

EC6 Policy, practices, and proportion of spending
Co r e

on locally-based suppliers at significant

EC7 Procedures for local hiring and proportion of
Co r e

senior management hired from the local
community at significant locations of operation.

Aspect: Indirect Economic Impacts

EC8 Development and impact of infrastructure
investments and services provided primarily for
Co r e

public benefit through commercial, in-kind, or
pro bono engagement.

EC9 Understanding and describing significant
indirect economic impacts, including the
Add

extent of impacts.

Version 3.1 1

IP Indicator Protocols Set: EC

Relevance The Economic Indicators are also closely related to
Indicators in other Protocols, including:
Performance data generated in response to the
Indicators in this section are expected to illustrate:
•
EC1-2.1c, EC5, and LA14 regarding wages;

• T
he flow of capital amongst different stakeholders;
•
EC1-2.1c, EC3, and LA3 regarding employee
and
benefits;

• T
he major economic impacts of the organization

• EC1-2.1f, EC6, EC8, and SO1 regarding interactions
throughout society.
with local communities;

An organization’s economic performance is fundamental
•
EC2 (climate change risk) and EN3 (direct energy
to understanding the organization and its basis for
consumption); and
sustainability. However, this information is already well
reported in many countries in annual financial accounts

• EC10 (indirect economic impacts) and SO1 (socio-
and reports. Financial statements provide information
economic impacts on communities).
about the financial position, performance, and changes
in the financial position of an entity. They also indicate
the results achieved in managing the financial capital Definitions
provided to the organization.
Significant locations of operation
What is reported less frequently, but often desired by Locations where single-market revenues, costs, stake-
readers of sustainability reports, is the organization’s holder payments, production, or employee numbers
contribution to the sustainability of the economic represent a significant share of the organization’s global
systems in which the organization operates. An total, and are sufficient to be particularly important to
organization may be financially viable, but this may decision-making by the organization or its stakeholders.
have been achieved by creating significant externalities Combined, these locations would likely represent the
that impact other stakeholders. Economic Performance majority of the above figures. Reporting organizations
Indicators are intended to measure the economic should identify and explain the specific criteria used to
outcomes of an organization’s activities and the effect of determine what is significant. Reporting organizations
these outcomes on a broad range of stakeholders. should use International Accounting Standards 14 (IAS14)
as a reference in defining significant locations of operation.
The Indicators in this section are divided into three
categories: General References

1. conomic Performance. This category of Indicators
E •
T
he International Accounting Standards Board
addresses the direct economic impacts of the (IASB) website (www.iasb.org) provides information
organization’s activities and the economic value about relevant International Financial Reporting
added by these activities. Standards (IFRS).

2. arket Presence. These Indicators provide
M • I
n preparing responses to the Economic Indicators,
information about interactions in specific markets. data should be compiled from figures in the
organization’s audited financial accounts or
3. ndirect Economic Impacts. These Indicators measure
I its internally audited management accounts,
the economic impacts created as a result of the wherever possible. In all cases, the data should be
organization’s economic activities and transactions. compiled using either:

There are several linkages between different Economic •
T
he relevant International Financial Reporting
Indicators. Elements of the value-added table in EC1 are Standards (IFRS) and Interpretations of Standards,
related to other Economic Indicators, and there are also published by the International Accounting
connections between wages and benefits (EC1-2.1c and Standards Board (IASB) (some Indicator Protocols
EC5), transactions with governments (EC1-2.1e and EC4), reference specific International Accounting
and community investments (EC1-2.1f and EC8). Standards, which should be consulted); or

2 © 2000-2011 GRI


• ational or regional standards recognized
N
inter-nationally for the purpose of financial
reporting.

The reporting organization should clearly indicate which
standards were applied and provide clear references to
the relevant sources.

Segmental reporting
Reporting organizations should use International
Accounting Standards 14 (IAS14) as a reference in
defining ‘local’, as required by Indicators EC1, EC5, EC6,
and EC7.

Version 3.1 3


EC1 Direct economic value generated organization’s global operations as included
in the table below. Data can also be presented
and distributed, including revenues, on a cash basis where this can be justified and
operating costs, employee compensation, disclosed in a table that includes the basic
components as listed below.
donations and other community invest-
ments, retained earnings, and payments To better assess local economic impacts, EVGD
should be presented separately at country,
to capital providers and governments. regional, or market levels, where significant.
Reporting organizations should identify and
1. Relevance
explain their criteria for defining significance.
Data on the creation and distribution of economic value
provide a basic indication of how the organization has 2.2 Guidance on EVGD Table Line Entries
created wealth for stakeholders. Several components of
the Economic Value Generated and Distributed (EVGD) a) Revenues:
table also provide an economic profile of the reporting
• et sales equal gross sales from products
N
organization, which may be useful for normalizing
and services minus returns, discounts, and
other performance figures. If presented in country-level
allowances.
detail, EVGD can provide a useful picture of the direct
monetary value added to local economies.
• evenue from financial investments
R
includes cash received as interest
2. Compilation
on financial loans, as dividends from
2.1 Presentation: shareholdings, as royalties, and as direct
income generated from assets (e.g.,
• he EVGD data should be compiled, where
T property rental).
possible, from data in the organization’s audited
financial or profit and loss (PL) statement, or • evenues from sale of assets include
R
its internally audited management accounts. It physical assets (property, infrastructure,
is also recommended that the economic value equipment) and intangibles (e.g.,
data be presented on an accruals basis in a table intellectual property rights, designs, and
that includes the basic components for the brand names).

Component Comment
Direct economic value generated
a) Revenues Net sales plus revenues from financial investments and
sales of assets
Economic value distributed
b) Operating costs Payments to suppliers, non-strategic investments,
royalties, and facilitation payments
c) Employee wages and benefits Total monetary outflows for employees (current
payments, not future commitments)
d) Payments to providers of capital All financial payments made to the providers of the
organization’s capital.
e) ayments to government (by country – see note
P Gross taxes
below)
f ) Community investments Voluntary contributions and investment of funds in the
broader community (includes donations)
Economic value retained (calculated as Economic Investments, equity release, etc.
value generated less Economic value distributed)

4 © 2000-2011 GRI


b) Operating costs: f ) Community investments:

• ash payments made outside the reporting
C • oluntary donations and investment of funds
V
organization for materials, product in the broader community where the target
components, facilities, and services beneficiaries are external to the company.
purchased. This includes property rental, These include contributions to charities,
license fees, facilitation payments (since NGOs and research institutes (unrelated
these have a clear commercial objective), to the company’s commercial RD), funds
royalties, payments for contract workers, to support community infrastructure (e.g.,
employee training costs (where outside trainers recreational facilities) and direct costs of social
are used), employee protective clothing, etc. programs (including arts and educational
events). The amount included should account
c) Employee wages and benefits: for actual expenditures in the reporting
period, not commitments.
• otal payroll means employee salaries,
T
including amounts paid to government • or infrastructure investments, the calculation
F
institutions (employee taxes, levies, of the total investment should include costs
and unemployment funds) on behalf of of goods and labor in addition to capital costs.
employees. Non-employees working in an For support of ongoing facilities or programs
operational role should normally not be (e.g., an organization funds the daily
included here, but rather under Operating operations of a public facility), the reported
Costs as a service purchased. investment should include operating costs.

• otal benefits include regular contributions
T • his excludes legal and commercial activities
T
(e.g., to pensions, insurance, company vehicles, or where the purpose of the investment is
and private health), as well as other employee exclusively commercial. Donations to political
support such as housing, interest-free loans, parties are included but are also addressed
public transport assistance, educational grants, separately in more detail in SO6.
and redundancy payments. They do not
include training, costs of protective equipment, • ny infrastructure investment that is driven
A
or other cost items directly related to the primarily by core business needs (e.g., building
employee’s job function. a road to a mine or factory) or to facilitate the
business operations of the organization should
d) Payments to providers of funds: not be included. The calculation of investment
may include infrastructure built outside the
• Dividends to all shareholders; main business activities of the reporting
organization, such as a school or hospital for
• nterest payments made to providers of loans.
I employees and their families.

• his includes interest on all forms of debt and
T 3. Definitions
borrowings (not only long-term debt) and also
None
arrears of dividends due to preferred shareholders.

4. Documentation
e) Payments to government:
Finance, treasury, or accounting departments should
• ll company taxes (corporate, income,
A have the information required by this Indicator.
property, etc.) and related penalties paid at
the international, national, and local levels. 5. References
This figure should not include deferred
• International Accounting Standard (IAS) 12 on
taxes because they may not be paid. For
Income Taxes, IAS 14 on segment Reporting, IAS
organizations operating in more than one
18 on Revenues, and IAS 19 on Employee Benefits
country, report taxes paid by country. The
should be consulted.
organization should report which definition
of segmentation has been used.

Version 3.1 5


EC2 Financial implications and • P
otential competitive advantages created
for the organization by regulatory or other
other risks and opportunities for the technology changes linked to climate change.
organization’s activities due to climate
2.3 Report whether management has quantitatively
change. estimated the financial implications (e.g., cost of
1. Relevance insurance and carbon credits) of climate change
for the organization. Where possible, quantification
Climate change presents risks and opportunities to
would be beneficial. If quantified, disclose financial
organizations, their investors, and their stakeholders.
implications and the tools used to quantify.
Organizations may face physical risks due to changes
in the climate system and weather patterns. These risks
3. Definitions
may include the impact of increased storms; changes in
sea level, ambient temperature, and water availability; None.
impacts on the workforce such as health effects (e.g.,
heat-related illness or disease); or the need to relocate 4. Documentation
operations.
Records or minutes of the organization’s governance
bodies, including environmental committees may have
As governments move to regulate activities that
the information required by this Indicator.
contribute to climate change, organizations that are
directly or indirectly responsible for emissions face
5. References
regulatory risk through increased costs or other factors
impacting competitiveness. Limits on greenhouse gas None.
emissions can also create opportunities for organizations
as new technologies and markets are created. This is
especially the case for organizations that can use or
produce energy and energy products more efficiently.

EN16 allows for disclosure on total amount of greenhouse
gas emissions, while EN18 discloses total reductions
achieved and initiatives for reducing the amount of
emissions the reporting organization produces.

2. Compilation
2.1 Report whether the organization’s senior
governance body considered climate change
and the risks and opportunities it presents to the
organization.

2.2 Report risks and/or opportunities posed by climate
change that have potential financial implications
for the organization, including:

• R
isks due to physical changes associated with
climate change (e.g., impacts of modified
weather patterns and heat-related illness);

• R
egulatory risks (e.g., the cost of activities and
systems to comply with new regulations);

• O
pportunities to provide new technologies,
products, or services to address challenges
related to climate change; and

6 © 2000-2011 GRI


EC3 Coverage of the organization’s 2.5 here a fund set up to pay the plan’s pension
W
liabilities is not fully covered, explain the strategy, if
defined benefit plan obligations. any, adopted by the employer to work towards full
1. Relevance coverage, and the timescale, if any, by which the
employer hopes to achieve full coverage.
When an organization provides a retirement plan for its
workforce, these benefits could become commitments
2.6 Report the percentage of salary contributed by
that members of the schemes plan on for their long-
employee or employer.
term economic well-being. Defined benefits plans have
potential implications for employers in terms of the
2.7 Report the level of participation in retirement plans
obligations that need to be met. Other types of plans,
(e.g., participation in mandatory or voluntary
like defined contributions, do not guarantee access to
schemes, regional or country-based schemes, or
a retirement plan or the quality of benefits. The type of
those with financial impact).
plan chosen has implications for both employees and
employers. Conversely, a properly funded pension plan
2.8 Different jurisdictions (e.g., countries) have
can help to attract and maintain a stable workforce and
varying interpretations and guidance regarding
support long-term financial and strategic planning on
calculations used to determine plan coverage.
the part of the employer.
Calculate in accordance with the regulations and
methods for relevant jurisdictions, and report
2. Compilation
aggregated totals. Consolidation techniques
2.1 Identify whether the structure of retirement plans should be the same as those applied in preparing
offered to employees are based on: the financial accounts of the organization.
Note that benefit pension plans are part of the
• Defined benefit plans; or International Accounting Standard (IAS) 19,
however, IAS 19 covers more issues.
• Other types of benefits.
3. Definitions
2.2 For defined benefit plans, identify whether the
employer’s obligations to pay pensions under the Full coverage
plan are to be met directly by the organization’s
Plan assets that meet or exceed plan obligations.
general resources or through a fund held and
maintained separately from the resources of the 4. Documentation
organization.
Finance or accounting departments should have the
information required by this Indicator.
2.3 Where the plan’s liabilities are met by the
organization’s general resources, report the
5. References
estimated value of those liabilities.
• I
nternational Accounting Standard (IAS) 19 on
2.4 Where a separate fund exists to pay the plan’s Employee Benefits .
pension liabilities, report:

• T
he extent to which the scheme’s liabilities
are estimated to be covered by the assets that
have been set aside to meet them;

• T
he basis on which that estimate has been
arrived at; and

• When that estimate was made.

Version 3.1 7


EC4 Significant financial assistance 4. Documentation
received from government. Financial accountants include items of IAS 20 individually
but these are not consolidated, as this Indicator requires.
1. Relevance
This Indicator provides a measure of host governments’ 5. References
contributions to the reporting organization. The
• I
nternational Accounting Standard (IAS) 20 on
significant financial assistance received from a
Accounting for Government Grants and Disclosure
government, in comparison with taxes paid, can
of Government Assistance.
be useful for developing a balanced picture of the
transactions between the reporting organization and
government.

2. Compilation
2.1 Report significant estimated aggregate financial
value on an accruals basis for the following:

• Tax relief/credits;

• Subsidies;

• I
nvestment grants, research and development
grants, and other relevant types of grants;

• Awards;

• Royalty holidays;

• F
inancial assistance from Export Credit
Agencies (ECAs);

• Financial incentives; and

• O
ther financial benefits received or receivable
from any government for any operation.

2.2 Report whether the government is present in the
shareholding structure.

3. Definitions

Significant financial assistance

Significant direct or indirect financial benefits that do not
represent a transaction of goods and services, but which
are an incentive or compensation for actions taken, the
cost of an asset, or expenses incurred. The provider of
financial assistance does not expect a direct financial
return from the assistance offered.

8 © 2000-2011 GRI


EC5 Range of ratios of standard entry
3. Definitions
level wage by gender compared to local Local minimum wage
minimum wage at significant locations of Minimum wage refers to compensation per hour or other
operation. unit of time for employment allowed under law. Since
some countries have numerous minimum wages (e.g.,
1. Relevance
by state/province or by employment category), identify
Economic well-being is one of the ways in which an which minimum wage is being used.
organization invests in its employees. This Indicator
Entry level wage
helps demonstrate how an organization contributes to
the economic well-being of employees in significant Entry level wage should be defined by the full-time
locations of operation. The Indicator also provides an wage offered to an employee in the lowest employment
indication of the competitiveness of the organization’s category. Intern or apprentice wages should not be
wages, and information relevant for assessing the effect considered.
of wages on the local labor market. Offering wages
4. Documentation
above the minimum can be one factor in building
strong community relations, employee loyalty, and Potential sources of information include the payroll
strengthening an organization’s social license to operate. department of the organization or finance, treasury,
This Indicator is most relevant for organizations in which or accounting departments. Pertinent legislation in
a substantial portion of their workforce is compensated each country/region of operation may also provide
in a manner or scale that is closely linked to laws or information for this Indicator.
regulations on minimum wage.
5. References
2. Compilation
2.1 Identify whether a significant proportion of the Discrimination Against Women (CEDAW), 1979.
workforce is compensated based on wages subject
to minimum wage rules.

2.2 In percentage terms, compare local minimum
wage to the reporting organization’s entry
level wage by gender at significant locations of
operation.

2.3 Identify the variation in the ratios across significant

2.4 Report the distribution of the ratio of the entry
level wage by gender to the minimum wage.

2.5 Report the definition used for ‘significant locations’.

2.6 For organizations that only offer salaried
employment, the salary should be converted into
an hourly estimate.

2.7 Indicate whether a local minimum wage is absent
or variable in significant locations of operation,
by gender. In circumstances in which different
minimums could be used as a reference, explain
which minimum wage is being used.

Version 3.1 9


EC6 Policy, practices, and proportion of 3. Definitions
spending on locally-based suppliers at Locally-based suppliers

significant locations of operation. Providers of materials, products, and services that are
based in the same geographic market as the reporting
1. Relevance
organization (i.e., no trans-national payments to the
The influence an organization can have on a local supplier are made). The geographic definition of ‘local’
economy goes beyond direct jobs and payment of may vary because, in some circumstances, cities, regions
wages and taxes. By supporting local business in the within a country, and even small countries could be
supply chain, an organization can indirectly attract reasonably viewed as ‘local’.
additional investment to the local economy.
4. Documentation
Reporting organizations can gain or retain their ‘social
None.
license to operate’ in part by demonstrating positive
local economic impacts. Local sourcing can be a strategy
5. References
to help ensure supply, support a stable local economy,
and can prove to be more efficient for remote settings. None.
The proportion of local spending can also be an
important factor in contributing to the local economy
and maintaining community relations. However, the
overall impact of local sourcing will also depend on the
sustainability of the supplier over the long term.

2. Compilation
2.1 Report the organization’s geographic definition of
‘local’.

2.2 For the following calculations, note that
percentages should be based on invoices or
commitments made during the reporting period
(i.e., accruals accounting).

2.3 Report whether the organization has a policy or
common practices for preferring locally based
suppliers either organization-wide or for specific
locations.

2.4 If so, state the percentage of the procurement
budget used for significant locations of operation
that is spent on suppliers local to that operation
(e.g., % of goods and supplies purchased locally).
Local purchases can be made either from a budget
managed at the location of operation or at the
organization’s headquarters.

2.5 Indicate the factors that influence supplier
selection (e.g., costs, environmental and social
performance) in addition to their geographic
location.

10 © 2000-2011 GRI


EC7 Procedures for local hiring and
proportion of senior management hired
from the local community at significant
1. Relevance
Selection of staff and senior management is based
on a range of considerations. Ensuring that senior
management is populated with local residents can
benefit the local community and the organization’s
ability to understand local needs. Diversity within a
management team and the inclusion of members from
the local area can enhance human capital, the economic
benefit to the local community, and the organization’s
ability to understand local needs.

2. Compilation
2.1 Report whether the organization has a global
policy or common practices for granting
preference to local residents when hiring in

2.2 If so, report the proportion of senior management
in significant locations of operation from the local
community. Use data on full-time employees to
calculate this percentage.

2.3 Report the definition of ‘senior management’ used.

3. Definitions
Local
Local refers to individuals either born in or who have the
legal right to reside indefinitely (e.g., naturalized citizens
or permanent visa holders) in the same geographic
market as the operation. Reporting organizations can
choose their own definition of ‘local’ because, in some
cases, cities, regions, and even small countries could
be reasonably viewed as local. However, the definition
should be clearly disclosed.

4. Documentation
Personnel or human resources departments should have
the information required by this Indicator.

5. References
None.

Version 3.1 11


EC8 Development and impact of infra-
structure investments and services
provided primarily for public benefit
through commercial, in-kind, or pro bono
engagement.
1. Relevance
As well as generating and distributing economic value, an
organization can affect an economy through its investments
in infrastructure. The impacts of infrastructure investment
can extend beyond the scope of the organization’s own
business operations and over a longer timescale. This might
include transport links, utilities, community social facilities,
sports centers, health and welfare centers, etc. Along with
investment in its own operations, this is one measure of an
organization’s capital contribution to the economy.

2. Compilation
2.1 Explain the extent of development (e.g., size, cost,
duration) of significant investments and support,
and the current or expected impacts (positive or
negative) on communities and local economies.
Indicate whether these investments and services
are commercial, in-kind, or pro bono engagement.

2.2 Report whether the organization conducted
a community needs assessment to determine
infrastructure and other services needed. If so,
briefly explain the results of the assessment.

3. Definitions

Infrastructure

Facilities (e.g., water supply facility, road, school, or hospital)
built primarily to provide a public service or good
rather than a commercial purpose, and from which the
organization does not seek to gain direct economic benefit.

Services supported

Providing a public benefit either through direct payment
of operating costs or through staffing the facility/service
with the reporting organization’s own employees. Public
benefit can also include public services.

4. Documentation
Finance, treasury, or accounting departments should
have the information required by this Indicator.

5. References
None.

12 © 2000-2011 GRI


EC9 Understanding and describing pharmaceuticals contributes to a healthier
population that can participate more fully in
significant indirect economic impacts, the economy; pricing structures that exceed the
including the extent of impacts. economic capacity of those on low incomes);

1. Relevance
• E
nhancing skills and knowledge amongst a
Indirect economic impacts are an important part of professional community or in a geographical
an organization’s economic influence in the context of region (e.g., need for a supplier base creates
sustainable development. Whereas direct economic impacts a magnet for companies with skilled workers,
and market influence tend to focus on the immediate which in turn engenders new learning institutes);
consequences of monetary flows to stakeholders, indirect
economic impacts include the additional impacts generated • J
obs supported in the supply chain or distribution
as money circulates through the economy. chain (e.g., assessing the impacts of growth or
contraction of the organization on its suppliers)
Direct economic impacts are often measured as the value
of transactions between the reporting organization and • S
timulating, enabling, or limiting foreign direct
its stakeholders, while indirect economic impacts are the investment (e.g., expansion or closure of an infra-
results - sometimes non-monetary - of the transaction. structure service in a developing country can lead
Indirect impacts are an important aspect of an organization’s to increased or reduced foreign direct investment);
role as a participant or agent in socio-economic change,
particularly in developing economies. Indirect impacts are • E
conomic impact of change in location of
particularly important to assess and report in relation to operations or activities (e.g., outsourcing of
local communities and regional economies. jobs to an overseas location); and

For management purposes, indirect economic impacts • E
conomic impact of the use of products and
are an important indication of where risks to reputation services (e.g., linkage between economic
may develop, or where opportunities may emerge to growth patterns and use of particular products
expand market access or a social license to operate. and services).

2. Compilation 2.3 Report the significance of the impacts in the
context of external benchmarks and stakeholder
2.1 Explain work undertaken to understand the
priorities, such as national and international
indirect economic impacts the organization has at
standards, protocols, and policy agendas
the national, regional, or local level.

3. Definitions
2.2 Report examples of indirect economic impacts,
both positive and negative, such as: Indirect economic impact

An additional consequence of the direct impact of
• C
hanging the productivity of organizations,
financial transactions and the flow of money between an
sectors, or the whole economy (e.g., through
organization and its stakeholders.
greater adoption or distribution of information
technology);
Economic impact
• E
conomic development in areas of high A change in the productive potential of the economy that
poverty (e.g., number of dependents can have an influence on a community’s or stakeholder’s
supported through income from one job); well-being and longer-term prospects for development.

• E
conomic impact of improving or deteriorating 4. Documentation
social or environmental conditions (e.g.,
None.
changing job market in an area converted from
small family farms to large plantations or the
5. References
economic impacts of pollution);
None.
• A
vailability of products and services for those
on low incomes (e.g., preferential pricing of

Version 3.1 13

Indicator Protocols Set: EN IP

IP

Environment (EN)



Environment
Aspect: Materials Aspect: Biodiversity

EN1 Materials used by weight or volume. EN11 Location and size of land owned, leased,
Co r e

managed in, or adjacent to, protected areas

Co r e
and areas of high biodiversity value outside
EN2 Percentage of materials used that are recycled protected areas.
Co r e

input materials.
EN12 Description of significant impacts of activities,
Aspect: Energy products, and services on biodiversity in

Co r e
protected areas and areas of high biodiversity
EN3 Direct energy consumption by primary energy
Co r e

value outside protected areas.
source.

EN13 Habitats protected or restored.
EN4 Indirect energy consumption by primary
Add
Co r e

source.

EN14 Strategies, current actions, and future plans for
EN5 Energy saved due to conservation and
managing impacts on biodiversity.
Add

Add

efficiency improvements.

EN6 Initiatives to provide energy-efficient EN15 Number of IUCN Red List species and national
or renewable energy-based products conservation list species with habitats in areas
and services, and reductions in energy affected by operations, by level of extinction
Add

Add

requirements as a result of these initiatives. risk.

Aspect: Emissions, Effluents, and Waste
EN7 Initiatives to reduce indirect energy
Add

consumption and reductions achieved. EN16 Total direct and indirect greenhouse gas
emissions by weight.
Co r e

Aspect: Water

EN8 Total water withdrawal by source.
EN17 Other relevant indirect greenhouse gas
Co r e

Co r e

emissions by weight.

EN9 Water sources significantly affected by
EN18 Initiatives to reduce greenhouse gas emissions
withdrawal of water.
Add

and reductions achieved.
Add

EN10 Percentage and total volume of water recycled EN19 Emissions of ozone-depleting substances by
Co r e

and reused. weight.
Add

EN20 NOx, SOx, and other significant air emissions by
Co r e

type and weight.

EN21 Total water discharge by quality and
Co r e

destination.

Version 3.1 1

IP Indicator Protocols Set: EN

EN22 Total weight of waste by type and disposal
Co r e

method.

EN23 Total number and volume of significant spills.
Co r e

EN24 Weight of transported, imported, exported, or
treated waste deemed hazardous under the
terms of the Basel Convention Annex I, II, III,
and VIII, and percentage of transported waste
Add

shipped internationally.

EN25 Identity, size, protected status, and
biodiversity value of water bodies and related
habitats significantly affected by the reporting
Add

organization’s discharges of water and runoff.

Aspect: Products and Services

EN26 Initiatives to mitigate environmental impacts
Co r e

of products and services, and extent of impact
mitigation.

EN27 Percentage of products sold and their
Co r e

packaging materials that are reclaimed by
category.

Aspect: Compliance

EN28 Monetary value of significant fines and total
Co r e

compliance with environmental laws and
regulations.

Aspect: Transport

EN29 Significant environmental impacts of
transporting products and other goods
and materials used for the organization’s
operations, and transporting members of the
Add

workforce.

Aspect: Overall

EN30 Total environmental protection expenditures
and investments by type.
Add

2 © 2000-2011 GRI


Relevance Measurement of energy consumption is relevant to
greenhouse gas emissions and climate change. The
The Aspects in the Environment Indicator set are
burning of fossil fuels to generate energy creates
structured to reflect the inputs, outputs, and modes of
emissions of carbon dioxide (a greenhouse gas). To meet
impact an organization has on the environment. Energy,
the aims formulated in the Kyoto Protocol and to reduce
water, and materials represent three standard types of
the risk of severe climate change, energy demand needs
inputs used by most organizations. These inputs result
to be lowered. This can be achieved through more
in outputs of environmental significance, which are
efficient energy use (measured under EN5 and EN6) and
captured under the Aspects of Emissions, Effluents, and
replacing fossil fuel energy sources with renewable ones
Waste. Biodiversity is also related to the concepts of
(measured under EN3 and EN4). In addition to lowering
inputs to the extent that it can be viewed as a natural
the direct consumption of energy, designing energy-
resource. However, biodiversity is also directly impacted
efficient product and services (EN6) and reducing
by outputs such as pollutants.
indirect energy consumption (EN7) (e.g., the selection of
low energy-intensive raw materials or the use of services
The Aspects of Transport and Products and Services
such as travel) are important strategies.
represent areas in which an organization can further
impact the environment, but often through other parties
Emissions Aspect
such as customers or suppliers of logistics services.
The ‘emissions, effluents, and waste’ aspect includes
Compliance and Overall Aspects are specific measures Indicators that measure standard releases to the
the organization takes to manage environmental environment considered to be pollutants. These
performance. Indicators include different types of pollutants (e.g.,
air emissions, effluents, solid waste) that are typically
The Aspects of Energy, Water, Emissions, and Biodiversity recognized in regulatory frameworks (EN20-EN23,
each contain several Indicators whose relationships are EN24). In addition, there are Indicators for two types
explained in more detail below: of emissions that are the subject of international
conventions- greenhouse gases (EN16 and EN17)
Energy Aspect and ozone depleting substances (EN19). EN16 can be
calculated using the data reported under EN3 and EN4.
The Energy Indicators cover the five most important
EN18 addresses the emissions reductions achieved and
areas of organizational energy use, which include both
initiatives to reduce emissions.
direct and indirect energy. Direct energy use is energy
consumed by the organization and its products and
services. Indirect energy use, on the other hand, is
Definitions
energy that is consumed by others who are serving the
Direct energy
organization. The five different areas of energy use are to
be reported as follows: Forms of energy that enter the reporting organization’s
operational boundaries. It can be consumed either
• n EN3, the direct energy consumption of the reporting
I by the organization within its boundaries, or it can be
organization is reported, including energy produced exported to another user. Direct energy can appear
on-site (e.g., through the burning of gas). in either primary (e.g., natural gas for heating) or
intermediate (e.g., electricity for lighting) forms. It can
• N4 provides information on energy consumption
E be purchased, extracted (e.g., coal, natural gas, oil),
required to produce energy purchased externally, such harvested (e.g., biomass energy), collected (e.g., solar,
as electricity. wind), or brought into the reporting organization’s
boundaries by other means.
• N5 asks for energy saved due to conservation and
E
efficiency improvements. Greenhouse gas emissions (GHG)
The six main greenhouse gas emissions are:
• N6 addresses the development of energy-efficient
E
products and services.
• arbon dioxide (CO2);
C
• inally, EN7 covers the indirect energy consumption of
F
• ethane (CH4);
M
the reporting organization’s activities.

Version 3.1 3


• itrous oxide (N2O);
N

• ydrofluorocarbons (HFCs- a group of several
H
compounds);

• erfluorocarbons (PFCs- a group of several
P
compounds); and

• ulphur hexafluoride (SF6).
S

Indirect energy
Energy produced outside the reporting organization’s
organizational boundary that is consumed to supply
energy for the organization’s intermediate energy
needs (e.g., electricity or heating and cooling). The
most common example is fuel consumed outside the
reporting organization’s boundary in order to generate
electricity to be used inside the organization’s boundary.

Intermediate energy
Forms of energy that are produced by converting
primary energy into other forms. For most
organizations, electricity will be the only significant
form of intermediate energy. For a small percentage of
organizations, other intermediate energy products might
also be important, such as steam or water provided from
a district heating plant or chilled water plant, or refined
fuels such as synthetic fuels, biofuels, etc.

Primary source
The initial form of energy consumed to satisfy the
reporting organization’s energy demand. This energy
is used either to provide final energy services (e.g.,
space heating, transport) or to produce intermediate
forms of energy, such as electricity and heat. Examples
of primary energy include non-renewable sources
such as coal, natural gas, oil, and nuclear energy. It also
includes renewable sources such as biomass, solar, wind,
geothermal, and hydro energy. Primary energy might be
consumed on-site (e.g., natural gas to heat the reporting
organization’s buildings) or off-site (e.g., natural gas
consumed by the power plants that provide electricity to
the reporting organization’s facilities).

Renewable energy
Renewable energy is derived from natural processes that
are replenished constantly. This includes electricity and
heat generated from solar, wind, ocean, hydropower,
biomass, geothermal resources, biofuels, and hydrogen
derived from renewable resources.

4 © 2000-2011 GRI


EN1 Materials used by weight or volume. 3. Definitions
1. Relevance Direct materials

This Indicator describes the reporting organization’s Materials that are present in a final product.
contribution to the conservation of the global resource
base and efforts to reduce the material intensity and Non-renewable materials
increase the efficiency of the economy. These are
Resources that do not renew in short time periods, such
expressed goals of the OECD Council and various
as minerals, metals, oil, gas, coal, etc.
national sustainability strategies. For internal managers
and others interested in the financial state of the
4. Documentation
organization, material consumption relates directly to
overall costs of operation. Tracking this consumption Potential information sources include billing and
internally, either by product or product category, accounting systems, and the procurement or supply
facilitates the monitoring of material efficiency and cost management department.
of material flows.
5. References
2. Compilation
• OECD, Recommendation of the Council on Material
2.1 Identify total materials used, including materials Flows and Resource Productivity, 2004.
purchased from external suppliers and those
obtained from internal sources (captive production
and extraction activities). This can include:

• Raw materials (i.e., natural resources used for
conversion to products or services such as ores,
minerals, wood, etc.);

• Associated process materials (i.e., materials
that are needed for the manufacturing process
but are not part of the final product, such as
lubricants for manufacturing machinery);

• Semi-manufactured goods or parts, including
all forms of materials and components other
than raw materials that are part of the final
product; and

• Materials for packaging purposes.

2.2 Identify non-renewable and direct materials used.
Convert any measurements into estimated weight
or volume, calculated ‘as is’ rather than by ‘dry
substance/weight’.

2.3 Report the total weight or volume of :

• Non-renewable materials used; and

• Direct materials used.

Version 3.1 5


EN2 Percentage of materials used that
are recycled input materials.
1. Relevance

This Indicator seeks to identify the reporting
organization’s ability to use recycled input materials.
Using these materials helps to reduce the demand for
virgin material and contribute to the conservation of the
global resource base. For internal managers and others
interested in the financial condition of the reporting
organization, substituting recycled materials can
contribute to lowering overall costs of operation.

2. Compilation
2.1 Identify the total weight or volume of materials
used as reported under EN1.

2.2 Identify the total weight or volume of recycled
input materials. If estimation is required, state the
estimation methods.

2.3 Report the percentage of recycled input materials
used by applying the following formula:

EN2= Total recycled input materials used x100
Input matertials used

3. Definitions

Recycled input materials

Materials that replace virgin materials that are purchased
or obtained from internal or external sources, and that
are not by-products and non-product outputs (NPO)
produced by the reporting organization.

4. Documentation
Potential information sources include billing and
accounting systems, the procurement or supply
management department, and internal production and
waste disposal records.

5. References
• OECD Working Group on Waste Prevention and
Recycling.

6 © 2000-2011 GRI


EN3 Direct energy consumption by • Fuel distilled from crude oil, including
gasoline, diesel, liquefied petroleum gas
primary energy source. (LPG), compressed natural gas (CNG),
1. Relevance liquefied natural gas (LNG), butane,
propane, ethane, etc.
The ability of the reporting organization to use energy
efficiently can be revealed by calculating the amount of
• Direct renewable energy sources including:
energy it consumes. Energy consumption has a direct
effect on operational costs and exposure to fluctuations
• Biofuels;
in energy supply and prices. The environmental footprint
of the organization is shaped in part by its choice of
• Ethanol; and
energy sources. Changes in the balance of these sources
can indicate the organization’s efforts to minimize its
• Hydrogen.
environmental impacts.

Note: Biomass is excluded from direct
Information on the consumption of primary energy
renewable energy sources for the purpose of
sources supports an assessment of how the organization
reporting to the WRI/WBCSD GHG Protocol.
might be affected by emerging environmental
For alignment with the WRI/WBCSD GHG
regulations such as the Kyoto Protocol. The consumption
Protocol, direct CO2 emissions from the
of fossil fuels is a major source of greenhouse gas
combustion of biomass should be reported
emissions, and energy consumption is directly linked to
separately.
the organization’s greenhouse gas emissions.

2.2 Direct energy sources produced
Replacing fossil fuel energy sources with renewable
Identify the amount of primary energy the
ones is essential for combating climate change and
reporting organization acquires by producing,
other environmental impacts created by the extraction
extracting, harvesting, collecting, or converting it
and processing of energy. Supporting renewable and
from other forms of energy into joules or multiples.
efficient energy technology also reduces the reporting
This can include the same energy sources listed
organization’s current and future dependency on non-
under 2.1.
renewable energy sources, and its exposure to potential
volatility in prices and supply.
2.3 Direct energy sources sold
Identify the amount of primary energy exported
This Indicator measures the reporting organization’s
outside the reporting boundary in joules or
consumption of direct primary energy sources. The
multiples.
Indicator covers scope 1 of the WRI/WBCSD GHG
Protocol. Indicator EN4 measures the consumption
2.4 Calculate total energy consumption in joules or
of primary energy sources to supply the reporting
multiples such as gigajoules (one billion joules or
organization with intermediate energy such as
109 joules) using the following equation:
electricity, heating and cooling, etc.

Total direct energy consumption = direct
2. Compilation
primary energy purchased + direct primary
2.1 Direct energy sources purchased energy produced- direct primary energy sold
Identify primary energy sources purchased by the
reporting organization for its own consumption. Refer to the following table to convert volumes of
This includes: primary sources to gigajoules:

• Direct non-renewable energy sources
including:

• Coal;

• Natural gas; and

Version 3.1 7


Coal GJ Crude Oil GJ Gasoline GJ Natural Gas GJ Electricity GJ

tonne (metric) 26,00 barrel 6,22 US gallon 0,125 therm 0,1055 kilowatt-hour 0,0036

ton (short) 23,59 tonne (metric) 44,80 tonne (metric) 44,80 1000 cubic feet 1,1046 megawatt-hour 3,6000

ton (long) 26,42 ton (short) 40,64 Diesel 1000 cubic meters 39,01 gigawatt-hour 3600,0

ton (long) 45,52 US gallon 0,138 MMBtu 1,055

tonne (metric) 43,33

Fuel Oil

US gallon 0,144

tonne (metric) 40,19

2.5 Report total direct energy consumption in joules
or multiples by renewable primary source.

2.6 Report total direct energy consumption in joules
or multiples by non-renewable primary source.

3. Definitions
Renewable resources

Resources capable of being replenished within a short
time through ecological cycles (as opposed to resources
such as minerals, metals, oil, gas, coal that do not renew
in short time periods).

4. Documentation
Information can be obtained from invoices, measured (or
calculated) heat/fuel accounting, estimations, defaults,
etc. Amounts of joules can be taken directly or converted
from invoices or delivery notes. Information about
the combination of primary sources used to generate
intermediate energy can be obtained from suppliers.

5. References
• The Greenhouse Gas Protocol (GHG) Initiative -
A corporate accounting and reporting standard
(Revised Edition, 2004) of the World Resources
Institute (WRI) and the World Business Council for
Sustainable Development (WBCSD).

8 © 2000-2011 GRI


EN4 Indirect energy consumption by Intermediate energy purchased and consumed
from renewable energy sources including:
primary source.
1. Relevance • Solar;
The amount and primary source of energy the reporting
• Wind;
organization uses indirectly through the purchase of
electricity, heat, or steam, can indicate efforts by the
• Geothermal;
organization to manage environmental impacts and
reduce its contribution to climate change. The particular
• Hydro energy;
effect indirect energy usage has on climate change
depends on the type of primary energy used to generate
• Biomass based intermediate energy; and
intermediate energy.

• Hydrogen based intermediate energy.
Intermediate energy refers to forms of energy that are
produced by converting primary energy into other
2.2 Identify the amount of primary fuels consumed
forms. For most organizations, electricity will be the
to produce intermediate energy based on the
only significant form of intermediate energy. For a small
total amount of energy purchased from external
percentage of organizations, other intermediate energy
suppliers (EN3- Energy Purchased). To estimate the
products might also be important, such as steam or
fuels consumed to produce purchased energy, use
water provided from a district heating plant or chilled
either:
water plant, or refined fuels such as synthetic fuels,
biofuels, etc.
• Fuel consumption data acquired from the
electricity provider if these data are available;
This Indicator measures the energy required to produce
and deliver purchased electricity and any other
• Default data for electricity and heat; or
intermediate energy products (such as district heat) that
involve significant energy consumption upstream from
• Estimations where default figures are not
the organization’s reporting boundary. This information
available.
also enables calculations of indirect greenhouse gas
emissions. It covers Scope 2 of the WRI/WBCSD GHG
2.3 Using data from 2.1, report:
Protocol.

• The total amount of indirect energy used by
2. Compilation
indirect non-renewable sources and indirect
2.1 Identify the amount of intermediate energy renewable sources in terms of intermediate
purchased and consumed from sources external to energy; and
the reporting organization in joules or multiples,
such as gigajoules (one billion joules, or 109 joules). • The corresponding primary energy consumed
This includes: in its production.

Intermediate energy purchased and consumed Note: The sum of primary energy sources
from non-renewable energy sources as listed (expressed in joules) used to generate
under EN3, including: intermediate energy will, depending on the
primary source used, significantly exceed the
• Electricity; amount of intermediate energy purchased (in
joules) due to grid and efficiency losses when
• Heating and Cooling; converting and transporting energy.

• Steam; 3. Definitions
None.
• Nuclear energy; and

• Other forms of imported energy.

Version 3.1 9


4. Documentation
Suppliers of energy and related services are the most
important informational source for this Indicator. Other
information can be obtained from invoices, measured (or
calculated) heat/fuel accounting, estimations, defaults,
etc. Besides default data drawn from the International
Energy Agency (IEA), information can be obtained from
the annual reports submitted by governments to the
United Nations Framework Convention on Climate
Change (UNFCC). These reports will detail country
energy use and associated emissions for country specific
defaults, etc.

5. References
• International Energy Agency’s (IAE) annual
publication of Energy Balances for OECD and non-
OECD countries.


• Kyoto Protocol, 1997.

10 © 2000-2011 GRI


EN5 Energy saved due to conservation 4. Documentation
and efficiency improvements. Information can be obtained from internal energy
measurements and supplier information (e.g., energy
1. Relevance
related specification of new machinery, light bulbs, etc.).
This Indicator demonstrates the results of proactive
efforts to improve energy-efficiency through 5. References
technological improvements of processes and other
None.
energy conservation initiatives. Improved energy
efficiency can result in cost savings and can lead to
competitive advantages and market differentiation.
Supporting efficient energy technology has a direct
impact on operational costs, and reduces the reporting
organization’s future dependency on non-renewable
energy sources. Efficient energy use is one key strategy
in combating climate change and other environmental
impacts created by the extraction and processing of
energy.

2. Compilation
2.1 Identify total energy saved by efforts to reduce
energy use and increase energy efficiency.
Reduced energy consumption from reduced
production capacity or outsourcing should not be
included in this Indicator.

2.2 Report the total amount of energy saved in joules
or multiples, such as gigajoules (one billion joules
or 109 joules). Take into consideration energy saved
due to:

• Process redesign;

• Conversion and retrofitting of equipment; and

• Changes in personnel behavior.

3. Definitions
Energy saved

The reduced amount of energy needed to carry out
the same processes or tasks. The term does not include
overall reduction in energy consumption from reduced
organizational activities (e.g., partial outsourcing of
production).

Conservation and efficiency improvements

Organizational or technological innovations that allow
a defined process or task to be carried out at a reduced
level of energy consumption. This includes process
redesign, the conversion and retrofitting of equipment
(e.g., energy-efficient lighting), or the elimination of
unnecessary energy use due to changes in behavior.

Version 3.1 11


EN6 Initiatives to provide energy- 5. References
efficient or renewable energy based • Energy efficiency standards and relevant testing
procedures are available from the International
products and services, and reductions in Organization for Standardization (ISO).
energy requirements as a result of these
• Energy efficiency standards and relevant testing
initiatives. procedures are available from the International
1. Relevance Electrotechnical Commission (IEC).

Energy consumption is a major contributor to climate
change since the burning of fossil fuel energy sources
ultimately generates carbon dioxide (a greenhouse gas).
Using energy more efficiently is essential to combating
climate change, which is the aim of the Kyoto Protocol.
Providing energy efficient products and services is an
important part of product stewardship initiatives.
These products and services can be a source of
competitive advantage by enhancing product
differentiation and reputation. Energy-efficient
technologies can also reduce the cost of consumer
goods. When initiatives of different organizations in the
same sector are compared, it can give an indication of
likely trends in the market for a product or service.

2. Compilation
2.1 Report existing initiatives to reduce the energy
requirements of major products/product groups or
services.

2.2 Report quantified reductions in the energy
requirements of products and services achieved
during the reporting period.

2.3 If use-oriented figures are employed (e.g., energy
requirements of a computer), clearly report any
assumptions about underlying consumption
patterns or normalization factors (e.g., 10% less
energy use per average working day, assuming
operation for 8 hours with changing processor
load). Refer to available industry standards (e.g.,
fuel consumption of cars for 100 km at 90 km/h).

3. Definitions
None.

4. Documentation
Information can be obtained from internal product
testing/measurements, research concerning usage
patterns, industry standards, etc.

12 © 2000-2011 GRI


EN7 Initiatives to reduce indirect energy 3. Definitions
consumption and reductions achieved. None.

1. Relevance
4. Documentation
Indirect energy use occurs through purchasing
Relevant data can be drawn from supplier information,
materials and components or services such as travel,
life-cycle calculations/estimations (carried out internally
commuting, and subcontracted production. When
or by research organizations), etc.
monitored comprehensively, indirect energy use can be
reduced effectively (e.g., by carefully selecting energy-
5. References
efficient materials, services, or production capacities, or
substituting phone or video conferences for travel). • International Energy Agency’s (IAE) annual
publication of Energy Balances for OECD and non-
Quantifying indirect energy use provides a basis for OECD countries.
calculating ‘other relevant indirect greenhouse gas
emissions’ as requested in EN17. Tracking and reducing
indirect energy use can improve the overall life-cycle
performance of products and services, and serve as part
of a comprehensive design-for-environment program.

Finally, this Indicator covers energy savings achieved
in the indirect energy consumption of the reporting
organization’s activities.

2. Compilation
2.1 For this Indicator, exclude indirect energy use
associated with the purchase of intermediate
energy sources as reported in EN4.

2.2 Identify relevant upstream/downstream indirect
energy use in the following four areas:

• Use of energy-intensive materials;

• Subcontracted production;

• Business-related travel; and

• Employee commuting.

2.3 Report initiatives to reduce indirect energy use.

2.4 Report quantitatively the extent to which indirect
energy use has been reduced during the reporting
period for the four areas listed in 2.2.

2.5 Indicate underlying assumptions and
methodologies used to calculate other indirect
energy use and indicate the source of information.

Version 3.1 13


EN8 Total water withdrawal by source. 3. Definitions
1. Relevance Total water withdrawal

Reporting the total volume of water withdrawn by The sum of all water drawn into the boundaries of
source contributes to an understanding of the overall the reporting organization from all sources (including
scale of potential impacts and risks associated with the surface water, ground water, rainwater, and municipal
reporting organization’s water use. The total volume water supply) for any use over the course of the
withdrawn provides an indication of the organization’s reporting period.
relative size and importance as a user of water, and
4. Documentation
provides a baseline figure for other calculations relating
to efficiency and use. Information on organizational water withdrawal can
be drawn from water meters, water bills, calculations
The systematic effort to monitor and improve the derived from other available water data or (if neither
efficient use of water in the reporting organization water meters nor bills or reference data exist) the
is directly linked to water consumption costs. Total organization’s own estimates.
water use can also indicate the level of risk posed by
disruptions to water supplies or increases in the cost 5. References
of water. Clean freshwater is becoming increasingly
None.
scarce, and can impact production processes that rely
on large volumes of water. In regions where water
sources are highly restricted, the organization’s water
consumption patterns can also influence relations with
other stakeholders.

2. Compilation
2.1 Identify the total volume of water withdrawn
from any water source that was either withdrawn
directly by the reporting organization or through
intermediaries such as water utilities. This includes
the abstraction of cooling water.

2.2 Report the total volume of water withdrawn in
cubic meters per year (m3/year) by the following
sources:

• Surface water, including water from wetlands,
rivers, lakes, and oceans;

• Ground water;

• Rainwater collected directly and stored by the
reporting organization;

• Waste water from another organization; and

• Municipal water supplies or other water
utilities.

14 © 2000-2011 GRI


EN9 Water sources significantly affected 2.2 Report the total number of significantly affected
water sources by type according to the criteria
by withdrawal of water. above, indicating the following:
1. Relevance
• Size of water source in cubic meters (m3);
Withdrawals from a water system can affect the
environment by lowering the water table, reducing
• Whether or not the source is designated
volume of water available for use, or otherwise altering
as a protected area (nationally and/or
the ability of an ecosystem to perform its functions. Such
internationally); and
changes have wider impacts on the quality of life in the
area, including economic and social consequences.
• Biodiversity value (e.g., species diversity and
endemism, number of protected species).
This Indicator measures the scale of impacts associated
with the organization’s water use. In terms of relations
• Value/importance of water source to local
with other users of the same water sources, this
communities.
Indicator also enables an assessment of specific areas
of risk or improvement, as well as the stability of the
3. Definitions
organization’s own water sources.
None.
2. Compilation
4. Documentation
2.1 Identify water sources significantly affected by
water withdrawal by the reporting organization. Information on the characteristics of a water source or
Significant withdrawals meet one or more of the protected area can be obtained from local or national
following criteria: water-related ministries or government departments, or
research such as environmental impact assessments.
• Withdrawals that account for an average of
5 percent or more of the annual average 5. References
volume of a given water body;
• IUCN Red List of Threatened Species.
• Withdrawals from water bodies that are
• Ramsar Convention on Wetlands, 1971.
recognized by professionals to be particularly
sensitive due to their relative size, function,
or status as a rare, threatened, or endangered
system (or to their support of a particular
endangered species of plant or animal); or

• Any withdrawal from a Ramsar-listed wetland
or any other nationally or internationally
proclaimed conservation area regardless of the
rate of withdrawal.

Note: If the water is provided by a public or
private water supplier, the original water body/
source should be identified and reported.

Version 3.1 15


EN10 Percentage and total volume of 4. Documentation
water recycled and reused. Information can be obtained from water meters,
water bills, or (if neither water meters nor bills exist)
1. Relevance
calculations based on a water audit or inventory, or from
The rate of water reuse and recycling can be a measure water retailer.
of efficiency and can demonstrate the success of the
organization in reducing total water withdrawals and 5. References
discharges. Increased reuse and recycling can result
None.
in a reduction of water consumption, treatment, and
disposal costs. The reduction of water consumption
through reuse and recycling can also contribute to local,
national, or regional goals for managing water supplies.

2. Compilation
2.1 This Indicator measures both water that was
treated prior to reuse and water that was not
treated prior to reuse. Grey water (i.e., collected
rainwater and wastewater generated by household
processes such as washing dishes, laundry, and
bathing) is included.

2.2 Calculate the volume of recycled/reused water
based on the volume of water demand satisfied
by recycled/reused water rather than further
withdrawals. For example, if the organization has a
production cycle that requires 20 cubic meters of
water per cycle, the organization withdraws
20 cubic meters of water for one production
process cycle and then reuses it for an additional
three cycles. The total volume of water recycled/
reused for that process is 60 cubic meters.

2.3 Report the total volume of water recycled/reused
by the organization in cubic meters per year (m3/
year) and also as a percentage of the total water
withdrawal reported under Indicator EN8.

3. Definitions
Recycling/Reuse

The act of processing used water/wastewater through
another cycle before discharge to final treatment and/or
discharge to the environment. In general, there are three
types of water recycling/re-use:

• Wastewater recycled back in the same process or
higher use of recycled water in the process cycle;

• Wastewater recycled/re-used in a different process,
but within the same facility; and

• Wastewater re-used at another of the reporting
organization’s facilities.

16 © 2000-2011 GRI


EN11 Location and size of land owned, 3. Definitions
leased, managed in, or adjacent to, Protected area

protected areas and areas of high bio- A geographically defined area that is designated, regulated,
or managed to achieve specific conservation objectives.
diversity value outside protected areas.
Areas of high biodiversity value
1. Relevance
Areas not subject to legal protection but recognized
By reporting on the potential impact on land that lies within,
for important biodiversity features by a number of
contains, or is adjacent to legally protected areas, as well
governmental and non-governmental organizations. These
as areas of high biodiversity value outside protected areas,
include habitats that are a priority for conservation (often
an organization can identify and understand certain risks
defined in National Biodiversity Strategies and Action Plans
associated with biodiversity. Monitoring which activities
prepared under the Convention on Biological Diversity). In
are taking place in both protected areas and areas of high
addition, several international conservation organizations
biodiversity value outside protected areas makes it possible
have identified particular areas of high biodiversity value.
for the reporting organization to reduce the risks of impacts.
It also makes it possible for the organization to manage 4. Documentation
impacts on biodiversity or avoid mismanagement. Failure to
Sources of information for the required data could
adequately manage such impacts may result in reputational
include purchase contracts, lease contracts, or the
damage, delays in obtaining planning permission, and the
national/regional land registry.
loss of a social license to operate.

On the national level, public agencies responsible for
2. Compilation
environmental protection and conservation might keep
2.1 Identify operational sites owned, leased, managed information on internationally and nationally protected
in, located in, adjacent to, or that contain protected areas and areas of high biodiversity value. In addition,
areas and areas of high biodiversity value outside National Biodiversity Strategies and Action Plans often
protected areas. Include sites for which future include information and registers of protected areas and
operations have been formally announced. areas of high biodiversity value.

2.2 Report the following information for each 5. References
operational site identified above:
• Ramsar Convention on Wetlands, 1971.
• Geographic location;
• UNESCO World Heritage Sites.
• Subsurface and/or underground land that may be
owned, leased, or managed by the organization;
• United Nations Biosphere Reserves.
• Position in relation to protected area (in the
area, adjacent to, or containing portions of the • National Biodiversity Strategies and Action Plans
protected area) and high biodiversity value prepared under the Convention on Biological
area outside protected area; Diversity.

• Type of operation (office, manufacturing/
• Conservation International’s Biodiversity Hotspots
production, or extractive);
and Wilderness Areas.
• Size of operational site in km2;
• WWF’s Global 200 Ecoregion.
• Biodiversity value characterized by:
• Bird Life International’s Important Bird Areas.
- T
he attribute of the protected area and high
biodiversity value area outside protected
• IUCN’s Centres of Plant Diversity.
area (terrestrial, freshwater, or maritime
ecosystem); and

- Listing of protected status (e.g., IUCN
Protected Area Management Category,
Ramsar Convention, national legislation,
Natura 2000 site, etc.).

Version 3.1 17


EN12 Description of significant impacts 2.3 Report significant direct and indirect positive and
negative impacts with reference to the following:
of activities, products, and services
on biodiversity in protected areas and • Species affected;

areas of high biodiversity value outside
• Extent of areas impacted (this may not be
protected areas. limited to areas that are formally protected
and should include consideration of impacts
1. Relevance
on buffer zones as well as formally designated
This Indicator provides information on the significant areas of special importance or sensitivity);
direct and indirect impacts of the reporting organization
on biodiversity in protected areas and areas of high • Duration of impacts; and
biodiversity value outside protected areas. It also
provides the background for understanding (and • Reversibility or irreversibility of the impacts.
developing) an organizational strategy to mitigate
these impacts. By asking for structured, qualitative 3. Definitions
information, the Indicator enables comparison across
Significant impact
organizations and over time of the relative size, scale,
and nature of impacts. Impacts that may adversely affect the integrity of a
geographical area/region, either directly or indirectly.
2. Compilation This occurs by substantially changing its ecological
features, structures, and functions across its whole area
2.1 Identify significant impacts on biodiversity
and over the long term. This means that the habitat, its
associated with activities, products, and services of
population level, and/or the particular species that make
the reporting organization, including both direct
that habitat important cannot be sustained.
impacts as well as indirect impacts (e.g., in the
supply chain). On a species level, a significant impact causes a
population decline and/or change in distribution so that
2.2 Report the nature of significant direct and indirect natural recruitment (reproduction or immigration from
impacts on biodiversity with reference to one or unaffected areas) cannot return to former levels within a
more of the following: limited number of generations. A significant impact can
also affect subsistence or commercial resource use to the
• Construction or use of manufacturing plants, degree that the well-being of users is affected over the
mines, and transport infrastructure; long term.

• Pollution (introduction of substances that do 4. Documentation
not naturally occur in the habitat from point
Information for this Indicator can be found in the
and non-point sources);
reporting organization’s environmental management
system or other internal documentation. If available,
• Introduction of invasive species, pests, and
information can also be obtained from environmental
pathogens;
and social impact assessments and/or lifecycle
assessments, and from other organizations upstream/
• Reduction of species;
downstream in the supply chain.

• Habitat conversion; and
5. References
• Changes in ecological processes outside the • GRI Cross-Reference: GRI Biodiversity Resource
natural range of variation (e.g., salinity or Document.
changes in groundwater level).

18 © 2000-2011 GRI


EN13 Habitats protected or restored. 4. Documentation
1. Relevance
Information on protected areas can be found in the
A biodiversity strategy contains a combination of documentation of the organization’s environmental
elements related to the prevention, management, and management system, site plans, environmental and
remediation of damage to natural habitats resulting social impact assessments, or organizational policies.
from the organization’s activities. This Indicator measures
the implementation of a specific strategy for preventing Information on land restoration (i.e., requirements for
or redressing negative impacts associated with activities. land restoration) can be found in lease, rent, or purchase
Ensuring the integrity of natural habitats can enhance contracts of the land, or in environmental and social
the reputation of the organization, the stability of its impact assessments or risk registers.
surrounding natural environment and resources, and its
acceptance by surrounding communities. 5. References
None.
2. Compilation
2.1 This Indicator refers to areas in which remediation
has been completed or the area is actively
protected (see Definitions). Areas in which
operations are still active can be counted if
they conform to the definitions of ’restored’ or
’protected’.

2.2 Assess the status of the area based on its condition
at the close of the reporting period.

2.3 Report the size and location of all habitat
protected areas and/or restored areas (in hectares),
and whether the success of the restoration
measure was/is approved by independent external
professionals. If the area is larger than one km2,
report in km2.

2.4 Report whether partnerships exist with third
parties to protect or restore habitat areas distinct
from where the organization has overseen and
implemented restoration or protection measures.

3. Definitions
Area restored

Areas that were used during or affected by operational
activities, and where remediation measures have either
restored the environment to its original state or to a
state where it is a healthy and functioning ecosystem.

Area protected

Areas that are protected from any harm during
operational activities, and the environment remains in its
original state with a healthy functioning ecosystem.

Version 3.1 19


EN14 Strategies, current actions, and 2.3 Report actions underway to manage biodiversity
risks identified in EN11 and EN12, or plans to
future plans for managing impacts on undertake such activities in the future.
biodiversity.
3. Definitions
1. Relevance
None.
Performance against biodiversity policies, objectives,
and commitments depends on having structured
4. Documentation
programs in place for managing impacts. The presence
and structure of programs is particularly important Information on programs and targets can be found
when national regulations do not provide clear reference in management guidelines or obtained from the
points for an organization planning its biodiversity organization’s Environmental Management System,
management. Environmental and Social Impact Assessments,
Corporate Social Responsibility policies, or Risk Registers.
Members of local communities often have unique
knowledge of biodiverse areas and their value to local 5. References
communities that is important for managing impacts on
None.
biodiversity.

This Indicator enables both internal and external
stakeholders to analyze how well the reporting
organization’s strategies, current actions, and future
plans address potential impacts on biodiversity. The
quality of the organization’s approach to managing
impacts on biodiversity (as identified in EN11 and EN12)
will affect its exposure to risks such as reputational
damage, fines, or rejection of planning or operating
permissions. Actions to protect or restore habitats and
species are of particular relevance.

2. Compilation
2.1 If national regulations have influenced the specific
strategies, actions, or plans reported under this
Indicator, this should be noted.

2.2 Report the organization’s strategy for achieving its
policy on biodiversity management including:

• Integration of biodiversity considerations in
analytical tools such as environmental site
impact assessments;

• Engagement with relevant stakeholders;

• Methodology for establishing risk exposure to
biodiversity;

• Setting specific targets and objectives;

• Monitoring processes; and

• Public reporting.

20 © 2000-2011 GRI


EN15 Number of IUCN Red List species 4. Documentation
and national conservation list species Information on the presence of species on the IUCN
Red List and national conservation lists can be obtained
with habitats in areas affected by from national/regional conservation agencies, local
operations, by level of extinction risk. authorities, or environmental NGOs. For organizations
operating in or adjacent to protected areas or areas
1. Relevance
of high-biodiversity value, planning studies or other
This Indicator helps the reporting organization to permit materials may also contain information about the
identify where its activities can pose a threat to biodiversity within the protected areas.
endangered plant and animal species. By identifying
these threats, the organization can initiate appropriate 5. References
steps to avoid harm and to prevent the extinction of
• IUCN Red List of Threatened Species.
species. The IUCN Red List and national conservation
list species can serve as authorities on the sensitivity
of habitat in areas affected by operations, and on
the relative importance of these habitats from a
management perspective.

2. Compilation
2.1 Identify the location of habitats affected by the
operations of the reporting organization that
include species on the IUCN Red List and on
national conservation lists.

2.2 Report the number of species in habitats identified
as affected by the reporting organization,
indicating one of the following levels of extinction
risk:

• Critically endangered;

• Endangered;

• Vulnerable;

• Near threatened; and

• Least concern.

3. Definitions
IUCN Red List species

An inventory of the global conservation status of plant
and animal species developed by the International
Union for the Conservation of Nature and Natural
Resources (IUCN).

Version 3.1 21


EN16 Total direct and indirect green- • Transportation of materials, products, and waste;
house gas emissions by weight.
• Venting; and
1. Relevance
• Fugitive emissions.
Greenhouse gas emissions are the main cause of climate
change and are governed by the United Nations Frame-
Emissions from combustion processes and sources
work Convention on Climate Change (UNFCC) and the
will correspond to the direct primary energy from
subsequent Kyoto Protocol. As a result, different national
non-renewable and renewable sources as reported
and international regulations and incentive systems (such
in EN3. Note that the direct CO2 emissions from the
as trading climate certificates) aim to control the volume
combustion of biomass shall not be included but
and reward the reduction of greenhouse gas emissions.
reported separately under GHG Protocol Corporate
Standard (revised edition).
This Indicator can be used in combination with EN17
to explain targets for regulations or trading systems
2.3 Identify indirect emissions of greenhouse gases
at international or national levels. The combination of
resulting from the generation of purchased
direct and indirect emissions also provides insights into
electricity, heat, or steam (this corresponds with
the potential cost implications of taxation or trading
energy consumption reported under EN4).
systems for reporting organizations.

Other indirect emissions (e.g., from organizational
2. Compilation
travel) are not included since they are accounted
2.1 Different conversion methodologies are available for in EN17.
to calculate the amount of greenhouse gas
emissions per source. Indicate the standard used, 2.4 Report total greenhouse gas emissions as the sum
and indicate the methodology associated with the of direct and indirect emissions (as identified in 2.2
data with reference to the following categories: and 2.3) in tonnes of CO2 equivalent.

• Direct measurement (e.g., continuous online 3. Definitions
analyzers, etc.);
Direct emissions
• Calculation based on site specific data (e.g., for Emissions from sources that are owned or controlled
fuel composition analysis, etc.); by the reporting organization. For example, direct
emissions related to combustion would arise
• Calculation based on default data; and from burning fuel for energy within the reporting
organization’s operational boundaries.
• Estimations. If estimations are used due to a
Indirect emissions
lack of default figures, indicate which basis
figures were obtained. Emissions that result from the activities of the reporting
organization but are generated at sources owned or
Further details on the compilation of this Indicator are controlled by another organization. In the context of
available in the WRI /WBCSD GHG Protocol and in the this Indicator, indirect emissions refer to greenhouse
IPCC document as listed under references. gas emissions from the generation of electricity, heat, or
steam that is imported and consumed by the reporting
2.2 Identify direct emissions of greenhouse gases from organization.
all sources owned or controlled by the reporting
Carbon dioxide equivalent
organization, including:
CO2 (Carbon Dioxide) equivalent is the measure used to
• Generation of electricity, heat, or steam (as compare the emissions from various greenhouse gases
reported in EN3); based on their global warming potential (GWP). The CO2
equivalent for a gas is derived by multiplying the tonnes
• Other combustion processes such as flaring; of the gas by the associated GWP.

• Physical or chemical processing;

22 © 2000-2011 GRI


4. Documentation
Emissions resulting from direct and indirect energy use
can be calculated from the data reported in EN3 and EN4.

5. References


• Intergovernmental Panel on Climate Change
(IPCC), Climate Change 2001, Working Group I: The
Scientific Basis.

Version 3.1 23


EN17 Other relevant indirect green- Carbon dioxide equivalent

house gas emissions by weight. CO2 (Carbon Dioxide) equivalent is the measure used
to compare emissions from various greenhouse gases
1. Relevance
based on their global warming potential (GWP). The CO2
Greenhouse gas emissions are the main cause of climate equivalent for a gas is derived by multiplying the tonnes
change and are governed by the United Nations Frame- of the gas by the associated GWP.
work Convention on Climate Change (UNFCC) and the
subsequent Kyoto Protocol. For some organizations, 4. Documentation
indirect greenhouse gas emissions are significantly greater
Information can be obtained from external suppliers
than their direct emissions. They are also sufficiently
of products and services. For certain types of indirect
under the influence of the organization that changes in its
emissions such as business travel, the organization may
practices can lead to significant reductions. Measuring and
need to combine its own records with data from external
demonstrating efforts to reduce indirect emissions can
sources to arrive at an estimate.
demonstrate leadership in combating climate change and
can enhance the organization’s reputation.
5. References
2. Compilation • The Greenhouse Gas Protocol (GHG) Initiative -
2.1 Identify the greenhouse gas emissions resulting
from indirect energy use. Exclude indirect
emissions from imported electricity, heat, or steam,
as these are covered by EN16.

2.2 Additionally, identify which of the reporting
organization’s activities cause indirect emissions
Scientific Basis.
and assess their amounts (e.g., employee
commuting, business travel, etc).
When deciding on the relevance of these activities,
consider whether emissions of the activity:

• Are large compared to other activities
generating direct emissions or energy related
indirect emissions (as reported in EN16);

• Are judged to be critical by stakeholders;

• Could be substantially reduced through
actions taken by the reporting organization.

2.3 Report the sum of indirect GHG emissions
identified in tonnes of CO2 equivalent.

3. Definitions
Indirect emissions

Emissions that are consequences of the activities of the
reporting organization but are generated at sources
owned or controlled by another organization. In the
context of this Indicator, indirect emissions do not
include those generated from imported electricity, heat,
or steam consumed by the reporting organization (e.g.,
transport, packaging).

24 © 2000-2011 GRI


EN18 Initiatives to reduce greenhouse 4. Documentation
gas emissions and reductions achieved. Information can be drawn from data reported under
EN16 and EN17, from emissions measurements,
1. Relevance
calculated from accounting data and defaults, or from
Greenhouse gas emissions are the main cause of climate estimates. Information on initiatives can likely be found
change and are governed by the United Nations agreed in records maintained by departments responsible for
on the Framework Convention on Climate Change environmental management.
(UNFCC) and the subsequent Kyoto Protocol. As a result,
different national and international regulations and 5. References
incentive systems (such as trading climate certificates)
• The Greenhouse Gas Protocol (GHG) Initiative- A
aim to control the volume and reward the reduction
corporate accounting and reporting standard
of greenhouse gas emissions. When monitored
comprehensively, emissions can be reduced effectively
(e.g., by carefully selecting energy-efficient materials,
services, or production capacities).

This Indicator can be used in combination with
EN16 and EN17 to set and monitor reduction targets
with reference to regulations or trading systems at
international or national levels.
Scientific Basis.
Tracking and reducing greenhouse gas emissions can
improve the overall life cycle performance of products
and services, and serve as part of a comprehensive
design-for-environment program.

2. Compilation
2.1 Identify emissions reductions from all sources
owned or controlled by the reporting organization
as reported under EN16 and resulting from
indirect energy use and activities of the reporting
organization as reported under EN17. Distinguish
between mandatory and voluntary emissions
reductions.

2.2 Report initiatives to reduce greenhouse gas
emissions, include the areas where the initiatives
were implemented.

2.3 Report quantitatively the extent greenhouse
gas emissions reductions achieved during
the reporting period as a direct result of the
initiative(s) in tonnes of CO2 equivalent.

3. Definitions
None.

Version 3.1 25


EN19 Emissions of ozone-depleting 3. Definitions
substances by weight. Ozone-depleting substance (ODS)

1. Relevance Any substance with an ozone depletion potential (ODP)
greater than 0 that can deplete the stratospheric ozone
The ozone layer (O3) filters out most of the sun’s
layer. Most ozone-depleting substances are controlled
biologically harmful ultraviolet (UV-B) radiation. The
under the Montreal Protocol and its amendments, and
Montreal Protocol regulates the phase-out of ozone-
include CFCs, HCFCs, halons, and methyl bromide.
depleting substances (ODS) internationally. Measuring
ODS emissions enables an assessment of how well CFC-11 equivalent
the reporting organization complies with current and
CFC-11 is a measure used to compare various substances
future legislation, and its likely risks in this area. This is
based on their relative ozone depletion potential. The
particularly relevant for organizations whose processes,
reference level of 1 is the potential of CFC-11 and CFC-12
products, and services have used ODS and must
to cause ozone depletion.
transition to new technologies in order to comply with
phase-out commitments. The reporting organization’s 4. Documentation
results on ODS phase-out can help indicate its level
Information can be derived from internal measurements
of technology leadership and competitive position in
and accounting.
markets for products and services affected by ODS rules.

5. References
2. Compilation
• The Montreal Protocol on substances that deplete
2.1 Ozone-depleting substances contained or emitted
the ozone layer.
from products during their usage and disposal are
not covered by this Indicator.
• United Nations Environment Programme (UNEP)
Halon Handbook.
2.2 Emissions of substances covered in Annexes A, B,
C, and E of the Montreal Protocol on Substances
that Deplete the Ozone Layer are included.

2.3 Identify emissions of ozone-depleting substances
using the following formulas:

Emissions = Production + Imports- Exports of
Substances

Production = Substances Produced- Substances
Destroyed by Technology- Substances used
entirely as feedstock in the manufacture of other
chemicals

Note: ODS that is recycled and reused is not
considered production.

2.4 Report the emissions of specific ozone-depleting
substances in tonnes and tonnes of CFC-11
equivalent.

26 © 2000-2011 GRI


EN20 NOx, SOx, and other significant air • Volatile organic compounds (VOC);
emissions by type and weight.
• Hazardous air pollutants (HAP);
1. Relevance
• Stack and fugitive emissions;
This Indicator measures the scale of the organization’s
air emissions and can demonstrate the relative size
• Particulate matter (PM); or
and importance of these emissions compared to other
organizations.
• Other standard categories of air emissions
identified in regulations.
Air pollutants have adverse effects on habitats and
human and animal health. Deterioration of air quality,
3. Definitions
acidification, forest degradation, as well as public health
concerns has led to local and international regulations to Significant air emissions
control air emissions. Reductions in regulated pollutants
Air emissions that are regulated under international
lead to improved health conditions for workers and
conventions and/or national laws or regulations,
neighboring communities. Reductions or demonstrated
including those listed on environmental permits for the
performance beyond compliance can enhance relations
reporting organization’s operations.
with affected communities and workers, and the ability
to maintain or expand operations. In regions with 4. Documentation
emission caps, the volume of emissions also has direct
Information can be drawn from emissions
cost implications for the organization.
measurements, calculated from accounting data and
defaults, or estimated.
2. Compilation
2.1 Identify significant air emissions and calculate their 5. References
weight.
• Geneva Protocol to the Convention on Long-Range
Transboundary Air Pollution, 1979.
2.2 Since calculating certain air emissions such as NOx
requires complex quantification efforts, indicate
• Helsinki Protocol to the Convention on Long-
the methodology used for calculations, selecting
Range Transboundary Air Pollution, 1985.
one of the following approaches:

• Rotterdam Convention on the Prior Informed
• Direct measurement of emissions (e.g., online
Consent (PIC) Procedure, 1998.
analyzers, etc.);

• Stockholm Convention on Persistent Organic
• Calculation based on site specific data;
Pollutants (POPs) (Annex A, B, and C), 2001.

• Calculation based on default data; or
• Sofia Protocol to the Convention on Long-Range
Transboundary Air Pollution, 1988.
• Estimation (if estimations are used due to a
lack of default figures, indicate on what basis
• Gothenburg Protocol to the 1979 Convention on
figures were obtained).
Long-Range Transboundary Air Pollution to abate
acidification, eutrophication, and ground-level
2.3 Report the weight of significant air emissions (in
ozone.
kilograms or multiples such as tonnes) for each of
the following categories:

• NOx;

• SOx;

• Persistent organic pollutants (POP);

Version 3.1 27


EN21 Total water discharge by quality services/operations. The selection of parameters
should be consistent with those used in the
and destination. organization’s sector.
1. Relevance
Clean water refers to water that meets national
The amount and quality of the water discharged by the
regulations for freshwater quality when leaving the
reporting organization is directly linked to ecological
boundaries of the reporting organization. This can be
impact and operational costs. By progressively improving
either freshwater whose quality has not been affected by
the quality of discharged water and/or reducing volumes,
the organization’s use, or wastewater that is treated to
the reporting organization has the potential to reduce
meet freshwater standards prior to discharge.
its impact on the surrounding environment. Unmanaged
discharge of effluents with a high chemical or nutrient
3. Definitions
load (principally nitrogen, phosphorous, or potassium)
can have a significant impact on receiving waters. This, in Total water discharge
turn, can affect the quality of the water supply available
The sum of water effluents discharged over the course
to the organization and its relationship with communities
of the reporting period to subsurface waters, surface
and other water users.
waters, sewers that lead to rivers, oceans, lakes, wetlands,
treatment facilities, and ground water either through:
Discharging effluents or process water to a facility
for treatment not only reduces pollution levels, but • A defined discharge point (point source discharge);
can also lower the organization’s financial costs and
the risk of regulatory action for non-compliance with • Over land in a dispersed or undefined manner
environmental regulation. All of this enhances the (non-point source discharge); or
reporting organization’s social license to operate.
• Wastewater removed from the reporting
2. Compilation organization via truck. Discharge of collected
rainwater and domestic sewage is not regarded as
2.1 Identify planned and unplanned water discharges
water discharge.
(excluding collected rainwater and domestic
sewage) by destination and indicate how it is
4. Documentation
treated. If the reporting organization does not
have a meter to measure water discharges, this Information sources about the volume of water
figure needs to be estimated by subtracting the discharged by the reporting organization include flow
approximate volume consumed on-site from the meters (point-source discharges or when discharges are
volume withdrawn as reported in EN8. released through a pipe) and regulatory permits.

2.2 Report the total volume of planned and unplanned 5. References
water discharges in cubic meters per year
• MARPOL Convention (International Convention for
(m3/year) by:
the Prevention of Pollution of Ships), 1973.

• Destination;
• Stockholm Convention on Persistent Organic
Pollutants (POPs), 2001.
• Treatment method; and

• Whether it was reused by another
organization.

2.3 Reporting organizations that discharge effluents
or process water should report water quality in
terms of total volumes of effluent using standard
effluent parameters such as Biological Oxygen
Demand (BOD), Total Suspended Solids (TSS),
etc. The specific choice of quality parameters will
vary depending on the organization’s products/

28 © 2000-2011 GRI


EN22 Total weight of waste by type and · Landfill;
disposal method.
· On-site storage; and
1. Relevance
· Other (to be specified by the reporting
Data on waste generation figures over several years
organization).
can indicate the level of progress the organization has
made toward waste reduction efforts. It can also indicate
2.4 Report how the method of disposal has been
potential improvements in process efficiency and
determined:
productivity. From a financial perspective, the reduction
of waste contributes directly to lower costs for materials,
• Disposed directly by the reporting
processing, and disposal.
organization or otherwise directly confirmed;
Information about the disposal destination reveals the
• Information provided by the waste disposal
extent to which a reporting organization has managed
contractor; or
the balance between disposal options and uneven
environmental impacts. For example, land filling and
• Organizational defaults of the waste disposal
recycling create very different types of environmental
contractor.
impacts and residual effects. Most waste minimization
strategies emphasize prioritizing options for reuse,
3. Definitions
recycling, and then recovery over other disposal options.
Disposal method
2. Compilation
The method by which waste is treated or disposed,
2.1 Identify the amount of waste created by the including composting, reuse, recycling, recovery,
organization’s operations, by: incineration, landfill, deep well injection, and on-site
storage.
• Hazardous waste (as defined by national
4. Documentation
legislation at the point of generation); and
Potential information sources include external waste
• Non-hazardous waste (all other forms of solid audits by providers of disposal services or waste balance
or liquid waste excluding wastewater). sheets from these providers, as well as internal billing
and accounting systems, and the procurement or supply
2.2 If no weight data are available, estimate the weight management department.
using available information on waste density
and volume collected, mass balances, or similar 5. References
information.
• Ban Amendment to the Basel Convention on
the Control of Transboundary Movements of
2.3 Report the total amount of waste in tonnes by
Hazardous Wastes and their Disposal, 1989.
type as identified in 2.1 for each of the following
methods:
• London Dumping Convention, 1972.

· Reuse;
• MARPOL Convention (International Convention for
the Prevention of Pollution of Ships), 1973.
· Recycling;

· Composting;

· Recovery, including Energy Recovery;

· Incineration (mass burn);

· Deep well injection;

Version 3.1 29


EN23 Total number and volume of Significant spill

significant spills. All spills that are included in the reporting organization’s
financial statement (e.g., due to resulting liabilities) or
1. Relevance
recorded as a spill by the reporting organization.
Spills of chemicals, oils, and fuels can have significant
4. Documentation
negative impacts on the surrounding environment,
potentially affecting soil, water, air, biodiversity, Potential information sources regarding spills of fuel, oils,
and human health. The systematic effort to avoid and chemicals can be internal records within an existing
spills of hazardous materials is directly linked to the environmental management system as well as official
organization’s compliance with regulations, its financial statements made to/by the relevant environmental
risk from the loss of raw materials, remediation costs, regulatory agency.
the risk of regulatory action, as well as damage to
reputation. This Indicator also serves as an indirect 5. References
measure for evaluating the monitoring skills of the
None.
organization.

2. Compilation
2.1 Identify all recorded significant spills and the
volume of these spills.

2.2 Report the total number and total volume of
recorded significant spills.

2.3 For spills that were reported in the organization’s
financial statement, report the additional following
information for each such spill:

• Location of spill;

• Volume of spill; and

• Material of spill, categorized by:

- Oil spills (soil or water surfaces);

- Fuel spills (soil or water surfaces);

- Spills of wastes (soil or water surfaces);

- Spills of chemicals (mostly soil or water
surfaces); and

- Other.

2.4 Report the impacts of significant spills.

3. Definitions

Spill

Accidental release of a hazardous substance that can
affect human health, land, vegetation, water bodies, and
ground water.

30 © 2000-2011 GRI


EN24 Weight of transported, imported, organization, by destination. Waste transported
between different locations of the organization is
exported, or treated waste deemed not counted as imported.
hazardous under the terms of the Basel
2.4 Identify the proportion of the total amount of
Convention Annex I, II, III, and VIII, transported hazardous waste by destination that
and percentage of transported waste is transported from the reporting organization to
locations abroad. Include all wastes that leave the
shipped internationally. boundaries of the reporting organization to cross
1. Relevance international borders, excluding transportation
between different locations of the reporting
Hazardous waste management is a key area of concern
organization.
for many stakeholders. Improper transport of dangerous
wastes, particularly to countries that lack the infrastructure
2.5 Identify the portion of the total amount of
and national regulations to handle such waste, can pose
transported and exported waste by destination
harm to both human health and the environment. In
that the organization has treated.
addition, poor management of hazardous waste creates
liabilities associated with non-compliance with national
2.6 Identify the portion of the total amount of waste
and international regulations, as well as potential damage
by destination that is treated by external sources/
to reputation.
suppliers, that has been transported, exported, or
imported by the organization.
2. Compilation
2.1 Identify hazardous wastes transported by or on 2.7 Convert volumes to an estimate of weight with a
behalf of the reporting organization within the brief explanation of the methodology used.
reporting period by destination.
2.8 Report the following information in kilograms or
2.2 Identify the total weight of transported hazardous tonnes:
waste using the following equation:
• Total weight of hazardous waste transported;
Total weight of hazardous waste transported by
destination • Total weight of imported hazardous waste;
=
• Total weight of exported hazardous waste; and
Weight of hazardous waste transported to the
reporting organization by destination from • Total weight of treated hazardous waste.
external sources/suppliers not owned by the
reporting organization 3. Definitions
+
None.
Weight of hazardous waste transported from the
4. Documentation
reporting organization by destination to external
sources/suppliers not owned by the reporting Potential information sources include billing data from
organization logistic or disposal contractors, accounting systems,
+ as well as the procurement or supply management
department. Some countries require documentation
Weight of hazardous waste transported nationally to accompany hazardous waste shipments that would
and/or internationally by destination between supply all relevant data for this Indicator.
locations owned, leased, or managed by the
reporting organization 5. References
• Ban Amendment to the Basel Convention on
2.3 Identify the total weight of hazardous waste
the Control of Transboundary Movements of
transported across international borders and
Hazardous Wastes and their Disposal, 1989.
which enters the boundaries of the reporting

Version 3.1 31


EN25 Identity, size, protected status, and 2.2 Report water bodies significantly affected by water
discharges based on the criteria above, adding
biodiversity value of water bodies and information on:
related habitats significantly affected by
• Size of water body in cubic meters (m3);
the reporting organization’s discharges
of water and runoff. • Whether the source is designated as
a protected area (nationally and/or
1. Relevance
internationally); and
This Indicator is a qualitative counterpart to quantitative
Indicators of water discharge that helps to describe • Biodiversity value (e.g., number of protected
the impact of these discharges. Discharges and runoff species).
affecting aquatic habitats can have a significant impact
on the availability of water resources. Identifying water 3. Definitions
bodies affected by discharges provides an opportunity
None.
to identify activities in regions of significant concern,
or areas where the reporting organization may face
4. Documentation
specific risks due to community concerns, limited water
resources, etc. Information on the status of a water source or protected
area can be obtained from local or national water-
2. Compilation related ministries or government departments, or
through research initiated by the organization or other
2.1 Identify water bodies significantly affected by the
institutions, such as environmental impact studies.
reporting organization’s water discharges that
meet one of more of the following criteria:
5. References
• Discharges account for an average of 5% or • IUCN Red List of Threatened Species.
more of the annual average volume of the
water body; • Ramsar Convention on Wetlands.

• Discharges that, on the advice of appropriate
professionals (e.g., municipal authorities), are
known to have or are highly likely to have
significant impacts on the water body and
associated habitats;

• Discharges to water bodies that are recognized
by professionals to be particularly sensitive
due to their relative size, function, or status as
a rare, threatened, or endangered system (or
support a particular endangered species of
plant or animal); or

• Any discharge to a Ramsar-listed wetland
or any other nationally or internationally
proclaimed conservation area regardless of the
rate of discharge.

32 © 2000-2011 GRI


EN26 Initiatives to mitigate • Effluents (e.g., quality of water used during
production and/or use);
environmental impacts of products
and services, and extent of impact • Noise; and

mitigation.
• Waste (e.g., non-reclaimable, toxic materials/
1. Relevance compounds).

For some sectors, the impacts of products and services
2.3 Report quantitatively the extent to which
during their use phase (e.g., water consumption of a
environmental impacts of products and services
washing machine) and at the end of their useful life
have been mitigated during the reporting period.
can be equal to or greater in significance than the
If use-oriented figures are employed (e.g., water
production phase. The significance of such impacts is
use of washing machine), clearly indicate the
determined by both customer behavior and general
underlying assumptions regarding consumption
product/service design. Organizations are expected
patterns or normalization factors (e.g., 10% less
to take more proactive approaches to assessing and
water use per 5 kg of laundry).
improving the environmental impacts of their products
and services.
3. Definitions
This measure assesses the actions the reporting None.
organization has taken to reduce the negative
environmental impacts and enhance the positive 4. Documentation
impacts of its product and service design and delivery.
Information can be drawn from product Lifecycle
Design for environment can help identify new business
Assessments (LCA) or documents related to product
opportunities, differentiate products and services,
design, development, and testing.
and stimulate innovation in technology. Integrating
environmental considerations into product and service
5. References
design can also decrease the risk of incompatibility with
future environmental legislation, as well as enhance None.
reputation.

2. Compilation
2.1 In this Indicator, the following impacts are
excluded since they are covered in other
Environmental Indicators:

• reclaiming of products and product packaging
(EN27); and

• Impacts on biodiversity (EN12).

2.2 Report initiatives in the reporting period to
mitigate the most significant environmental
impacts of products/service groups in relation to:

• Materials use (e.g., use of non-renewable,
energy-intensive, toxic materials);

• Water use (e.g., volumes used during
production and/or use);

• Emissions (e.g., GHG, toxic, ozone-depleting
emissions);

Version 3.1 33


EN27 Percentage of products sold 3. Definitions
and their packaging materials that are Reclaimed

reclaimed by category. Refers to collecting, reusing, or recycling products and
their packaging materials at the end of their useful life.
1. Relevance
Collection and treatment can be carried out by the
The disposal of products and packaging materials at the manufacturer of the product or by a contractor. This
end of a use phase is a steadily growing environmental refers to products and their packaging materials that are:
challenge. Establishing effective recycling and reuse
• Collected by or on behalf of the reporting
systems to close product cycles can contribute
organization;
significantly to increased material and resource
efficiency. It also mitigates problems and costs related to
• Separated into raw materials (e.g., steel, glass,
disposal.
paper, some kinds of plastic, etc.) or components;
and
This Indicator provides insight into the extent to which
the reporting organization’s products, components,
• Used by the reporting organization or other users.
or materials are collected and successfully converted
into useful materials for new production processes.
4. Documentation
It also provides insight into the degree to which the
organization has designed products and packages None.
capable of being recycled or reused. This measure can
be a particular source of competitive differentiation in 5. References
sectors facing formal requirements to recycle products
None.
and their packaging materials.

2. Compilation
2.1 Identify the amount of products and their
packaging materials reclaimed (i.e., recycled or
reused) at the end of their useful life within the
reporting period. Rejects and recalls of products
should not be counted. Recycling or reuse of
packaging should also be reported separately.

2.2 Report the percentage of reclaimed products and
their packaging materials for each category of
products (i.e., a group of related products sharing
a common, managed set of features that satisfy
the specific needs of a selected market) using the
following formula:

products and their packaging
materials reclaimed within
% of reclaimed the reporting period
products = x100
products sold within the
reporting period

2.3 Given potential variations in data sources, report
how the data for this Indicator has been collected
(e.g., data is gathered from an internal collection
system or data is provided by external collection
systems reclaiming products on behalf of the
organization).

34 © 2000-2011 GRI


EN28 Monetary value of significant 2.3 Where reporting organizations have not identified
any non-compliance with laws or regulations, a
fines and total number of non-monetary brief statement to this fact is sufficient.
sanctions for non-compliance with
3. Definitions
environmental laws and regulations.
Environmental laws and regulations
1. Relevance
Refers to regulations related to all types of
The level of non-compliance within the organization
environmental issues (i.e., emissions, effluents, and
helps indicate the ability of management to ensure
waste, as well as material use, energy, water, and
that operations conform to certain performance
biodiversity) applicable to the reporting organization.
parameters. From an economic perspective, ensuring
This includes binding voluntary agreements that are
compliance helps to reduce financial risks that occur
made with regulatory authorities and developed
either directly through fines or indirectly through
as a substitute for implementing a new regulation.
impacts on reputation. In some circumstances, non-
Voluntary agreements can be applicable if the
compliance can lead to clean-up obligations or other
reporting organization directly joins the agreement or
costly environmental liabilities. The strength of the
if public agencies make the agreement applicable to
organization’s compliance record can also affect its
organizations in their territory through legislation or
ability to expand operations or gain permits.
regulation.

2. Compilation 4. Documentation
2.1 Identify administrative or judicial sanctions for Data sources include audit results or regulatory tracking
failure to comply with environmental laws and systems operated by the legal department. Information
regulations, including: regarding monetary fines can be found in accounting
departments.
• International declarations/conventions/
treaties, and national, sub-national, regional, 5. References
and local regulations. Include non-compliances
None.
related to spills as disclosed under EN23 that
meet the criteria for EN28;

• Voluntary environmental agreements with
regulating authorities that are considered
binding and developed as a substitute for
implementing new regulations. In certain
jurisdictions, such agreements are referred to
as ‘covenants’; and

• Cases brought against the organization
through the use of international dispute
mechanisms or national dispute mechanisms
supervised by government authorities.

2.2 Report significant fines and non-monetary
sanctions in terms of:

• Total monetary value of significant fines;

• Number of non-monetary sanctions; and

• Cases brought through dispute resolution
mechanisms.

Version 3.1 35


EN29 Significant environmental 2.4 Report how the environmental impacts
of transporting products, members of the
impacts of transporting products and organization’s workforce, and other goods and
other goods and materials used for materials are mitigated.

the organization’s operations, and 3. Definitions
transporting members of the workforce. Transportation
1. Relevance
The act of transferring resources and goods from one
The environmental impacts of transportation systems location to another (between suppliers, production
have a wide reach, from global warming to local smog plants, warehouses, and the customer) using different
and noise. For some companies, particularly those modes of transport, including passenger transportation
with extensive supply and distribution networks, (e.g., employee commuting and business traveling).
environmental impacts associated with logistics can
Logistical purposes
represent a major part of their environmental footprint.
Assessing the impacts of transporting products, goods, The forward or reverse flow and storage of goods and
and materials for logistical purposes, and transporting services between the point of origin and the point of
members of the organization’s workforce, is part of a consumption.
comprehensive approach to planning environmental
Transportation of the members of the
management strategies.
organization’s workforce

2. Compilation Transportation used for commuting to work by members
of the workforce or travel for business purposes
2.1 Identify the significant environmental impacts
including air, train, bus, and other forms of motorized
of the modes of transportation used by the
and non-motorized travel.
organization, including:
4. Documentation
• Energy use (e.g., oil, kerosene, fuel, electricity);
Potential sources of data include invoices from logistical
service providers and suppliers, reports from the logistics
• Emissions (e.g., greenhouse gas emissions,
department, records of vehicle usage and maintenance,
ozone-depleting substances, NOx, SOx, and
and monitoring/measurement conducted by, for
other air emissions);
example, the environment department.

• Effluents (e.g., different kinds of chemicals);
5. References
• Waste (e.g., different types of packaging • United Nations Recommendations on the
material); Transport of Dangerous Goods.

• Noise; and

• Spills (e.g., spills of chemicals, oils, and fuels).

2.2 Report the significant environmental impacts of
transportation used for logistical purposes and for
transportation of members of the organization’s
workforce. Where quantitative data is not stated in
the report, disclose the reason.

2.3 Indicate the criteria and methodology used to
determine which environmental impacts are
significant.

36 © 2000-2011 GRI


EN30 Total environmental protection • Insurance for environmental liability; and

expenditures and investments by type. • Clean-up costs, including costs for remediation
1. Relevance of spills as reported in EN23.

Measuring environmental mitigation and protection
2.3 Identify prevention and environmental
expenditures allows organizations to assess the
management costs based on expenditures related
efficiency of their environmental initiatives. It also
to the following items:
provides valuable input for internal cost-benefit
analyses. Data on environmental performance measured
• Personnel employed for education and training;
against environmental mitigation and protection
expenditures offers insights into how effectively the
• External services for environmental
organization uses resources to improve performance.
management;
When tracked and analyzed in a comprehensive
fashion over time, this expenditures data allows the
• External certification of management systems;
reporting organization to judge the value of complex
organizational or technological investments for
• Personnel for general environmental
improving environmental performance.
management activities;
It is possible to establish a full environmental
• Research and development;
management accounting system within an organization
that tracks multiple categories of information. This
• Extra expenditures to install cleaner
Indicator focuses on waste disposal, emissions
technologies (e.g., additional cost beyond
treatment, remediation costs, as well as prevention and
standard technologies);
environmental management costs.

• Extra expenditures on green purchases; and
2. Compilation
2.1 The compilation of the expenditures in this • Other environmental management costs.
Indicator should exclude the following categories
as defined in the IFAC ‘International Guidance 2.4 Report total environmental protection
Document on Environmental Management expenditures broken down by:
Accounting’ document:
• Waste disposal, emissions treatment, and
• Costs of non-product output; and remediation costs; and

• Fines for non-compliance with environmental • Prevention and environmental management
regulation. costs.

2.2 Identify waste disposal, emissions treatment, and 3. Definitions
remediation costs based on expenditures related
Environmental protection expenditures
to the following items:
All expenditures on environmental protection by the
• Treatment and disposal of waste; reporting organization, or on its behalf, to prevent,
reduce, control, and document environmental aspects,
• Treatment of emissions (e.g., expenditures for impacts, and hazards. It also includes disposal,
filters, agents); treatment, sanitation, and clean-up expenditure.

4. Documentation
• Expenditures for the purchase and use of
emissions certificates; Potential information sources include billing and
accounting systems (e.g., Environmental Management
• Depreciation of related equipment, Accounting) as well as procurement, human resource,
maintenance, and operating material and and legal departments.
services, and related personnel costs;

Version 3.1 37


5. References
• IFAC- The International Federation of Accountants
(2005) ‘International Guidance Document on
Environmental Management Accounting’.

• UNDSD- United Nations Division for Sustainable
Development (2003): Environmental Management
Accounting Procedures and Principles (EMARIC
Environmental Management Accounting Research
and Information Center, 2003).

38 © 2000-2011 GRI

IP

Labor Practices and Decent Work (LA)

© 2000-2011 GRI Version 3.1

Indicator Protocols Set: LA IP

Labor Practices Decent Work
Aspect: Employment
LA9 Health and safety topics covered in formal
LA1 Total workforce by employment type, agreements with trade unions.Health and
Co r e

employment contract, and region, broken safety topics covered in formal agreements

Add
down by gender. with trade unions.

Aspect: Training and Education
LA2 Total number and rate of new employee hires
Co r e

and employee turnover by age group, gender, LA10 Average hours of training per year per

Co r e
and region. employee, by gender, and by employee
category.
LA3 Benefits provided to full-time employees
that are not provided to temporary or part- LA11 Programs for skills management and
time employees, by significant locations of lifelong learning that support the continued
Add

operation. Add employability of employees and assist them in
managing career endings.
LA15 Return to work and retention rates after
Co r e

parental leave, by gender. LA12 Percentage of employees receiving regular
performance and career development
Add

Aspect: Labor/ Management Relations reviews, by gender.

LA4 Percentage of employees covered by Aspect: Diversity and Equal Opportunity
Co r e

LA13 Composition of governance bodies and
breakdown of employees per employee
category according to gender, age group,
LA5 Minimum notice period(s) regarding
Co r e

minority group membership, and other
significant operational changes, including
Co r e

whether it is specified in collective
agreements. Aspect: Equal Remuneration for Women and Men

Aspect: Occupational Health and Safety LA14 Ratio of basic salary and remuneration of
Co r e

women to men by employee category, by
LA6 Percentage of total workforce represented
in formal joint management-worker health
and safety committees that help monitor
and advise on occupational health and safety
Add

programs.

LA7 Rates of injury, occupational diseases, lost
days, and absenteeism, and total number
Co r e

of work-related fatalities, by region and by
gender.

LA8 Education, training, counseling, prevention,
and risk-control programs in place to
assist workforce members, their families,
Co r e

or community members regarding serious
diseases.

Version 3.1 1

IP Indicator Protocols Set: LA

Relevance Employee
The ILO Decent Work Agenda is framed within the context An individual who is, according to national law or
of fair globalization, which aims to achieve both economic practices, recognized as an employee of the reporting
growth and equity through a combination of social and organization.
economic goals. The Agenda has four elements:
Supervised worker
• Employment;
An individual who performs regular work on-site for, or on
behalf of, the reporting organization but is not recognized
• Dialogue;
as an employee under national law or practice.

• Rights; and
Independent contractor
• Protection. An individual legally recognized as being self-employed.

The structure of the Labor Indicators is broadly based Collective bargaining agreements
on the concept of decent work. The set begins with
There are two types of collective bargaining agreements,
disclosures on the scope and diversity of the reporting
aimed either at employers or workers. Those aimed at
organization’s workforce, emphasizing aspects of gender
employers are agreements in writing regarding working
and age distribution.
conditions and terms of employment concluded
between an employer, a group of employers, or one or
The approach to dialogue between the organization and
more employers’ organizations. Those aimed at workers
its employees, and the degree to which employees
are agreements between one or more representative
are organized in representative bodies are covered by
workers’ organizations, or, in the absence of such
Indicators LA4 (which complements Indicator HR5 on
organizations, the representatives of the workers duly
Freedom of Association and Collective Bargaining) and LA5.
elected and authorized by them in accordance with
national laws and regulations.
The physical protection and well-being of people at work
is covered by Occupational Health and Safety Indicators
Employee categories
(LA6, LA7, LA8, LA9), which address both the scope of
programs as well as statistical performance on health Breakdown of employees, by level (e.g., highest governance
and safety. bodies, senior management, middle management, etc)
and function (e.g., technical, administrative, production,
The scope of employee benefits and contributions toward etc). Derived from an organization’s own human resources
a broad social goal of diversity and equal treatment is system.
addressed by LA14 (Pay Equity), LA13 (Diversity) and
LA3 (Benefits). Indicators in the Economics category also General References
provide relevant information. The support organizations
provide to employees to enhance personal skills and
Discrimination Against Women (CEDAW), 1979.
potential (which also improves the organization’s human
capital) is represented in Indicators LA10, LA11, and LA12. • I
LO Convention 135, ‘Workers’ Representatives
Convention’, 1971.
Definitions
• I
LO Convention 87, ‘Freedom of Association and
Total workforce Protection of the Right to Organise’, 1948.

The total number of persons working for the reporting
• I
LO Convention 98, ‘Right to Organise and
organization at the end of the reporting period (i.e., the
Collective Bargaining’, 1949.
sum of all employees and supervised workers as defined
above).
• I
LO Declaration on Fundamental Principles and
Rights at Work, 1998.
Worker
Generic term for any person performing work, regardless • ILO Decent Work Agenda, 1999.
of the contractual relationship.

2 © 2000-2011 GRI


• I
LO Tripartite Declaration Concerning Multi-
nationals and Social Policy, 1977, amended 2000.

• O
ECD Principles of Corporate Governance, 2004.

• O
ECD Guidelines for Multinational Enterprises,
Revision 2000.

• UNIFEM UNGC Women’s Empowerment
Principles, 2010.

• United Nations Millennium Declaration, 2000.

Version 3.1 3


LA1 Total workforce by employment 2.5 If a substantial portion of the organization’s work is
performed by workers who are legally recognized
type, employment contract, and region, as self-employed, or by individuals other than
broken down by gender. employees or supervised workers, this should be
reported.
1. Relevance
2.6 R
eport the total number of employees broken
The size of a workforce provides insight into the scale
down by employment contract and gender.
of impacts created by labor issues. Breaking down the
workforce by employment type, employment contract,
2.7 Report the total number of permanent employees
and region (region refers to ‘country’ or ‘geographical
broken down by employment type and gender.
area’) demonstrates how the organization structures
its human resources to implement its overall strategy.
2.8 Report the total workforce broken down by
It also provides insight into the organization’s business
region and gender, based on the scale of the
model, and offers an indication of job stability and
organization’s operations.
the level of benefits the organization offers. Breaking
down this data by gender enables an understanding of
2.9 If applicable, explain any significant seasonal
gender representation across an organization, and of
variations in employment numbers (e.g., in the
the optimal use of available labor and talent. As a basis
tourism or agricultural industries).
for calculations in several other Indicators, the size of
the workforce is a standard normalizing factor for many
3. Definitions
integrated Indicators. A rise or fall in net employment,
evidenced by data reported over the course of three or
Employment types
more years, is an important element of the organization’s
contribution to the overall economic development and Full time: A ‘full-time employee’ is defined according to
sustainability of the workforce.1 national legislation and practice regarding working time
(e.g., national legislation defines that ‘full-time’ means a
2. Compilation minimum of nine months per year and a minimum of 30
hours per week).
2.1 Identify the total workforce (employees and
supervised workers) broken down by gender
Part-time: A ‘part-time employee’ is an employee whose
working for the reporting organization at the end
working hours per week, month, or year are less than ‘full
of the reporting period. Supply chain workers are
time’ as defined above.
not included in this Indicator.

Employment Contract
2.2 Identify the contract type and full-time and part-
time status of employees based on the definitions An employment contract as recognized under national
under the national laws of the country where they law or practice that may be written, verbal, or implicit
are based. (i.e., when all the characteristics of employment are
present but without a written or witnessed verbal
2.3 Combine country statistics to calculate global contract).
statistics and disregard differences in legal
definitions. Although the definitions of what Indefinite or Permanent Contract:
constitutes types of contract and a full-time or A permanent contract of employment is a contract
part-time employment relationship may vary with an employee for full-time or part-time work for an
between countries, the global figure will still reflect indeterminate period.
the relationships under law.
Fixed Term or Temporary Contract:
2.4 Report the total workforce broken down by A fixed term contract is a contract of employment as
employees and supervised workers, and by gender. defined above that ends when a specific time period
expires, or when a specific task that has a time estimate
attached is completed.

1
S
ee GRI Guidelines on expectations regarding reporting of
multiple years’ data.

4 © 2000-2011 GRI


A temporary contract of employment is of limited
duration and terminated by a specific event, including
the end of a project or work phase, return of replaced
personnel, etc.

4. Documentation

Payroll information available at the national or site level
should provide data for this Indicator.

5. References
• ILO: International Classification of Status in
Employment.

• ILO: Key Indicators of the Labour Market.

• ILO: LABORSTA Internet Indicators.

• United Nations: World Macro Regions and
Components.

Version 3.1 5


LA2 Total number and rate of new New employee hires

employee hires and employee turnover New employees joining the organization for the first
time.
by age group, gender, and region.
1. Relevance 4. Documentation
A high turnover rate can indicate levels of uncertainty Potential sources of information include payroll
and dissatisfaction among employees, or may signal information available at the national or site level.
a fundamental change in the structure of the Operational plans and restatements of the organization’s
organization’s core operations. An uneven pattern of key strategic targets may provide explanations for large
turnover by age or gender can indicate incompatibility variations in this figure.
or potential inequity in the workplace. Turnover results
in changes to the human and intellectual capital of the 5. References
organization and can impact productivity. Turnover has
None.
direct cost implications either in terms of reduced payroll
or greater expenses for recruitment of workers.

The number, age, gender, and region of new employee
hires of the reporting organization can indicate the
organization’s strategy and ability to attract diverse
qualified employees. This information can signify the
organization’s efforts to implement inclusive recruitment
practices based on age and gender, and the optimal use
of available labor and talent in different regions.

Employment net creation can be estimated using the
data reported under Indicator LA1.

2. Compilation
2.1 Identify the total number of new employee hires
during the reporting period, broken down by age
group, gender and region.

2.2 Identify the total number of new employee hires
leaving employment during the reporting period,
broken down by age group, gender and region.

2.3 Report the total number and rate of new employee
hires entering and employees leaving employment
during the reporting period, broken down by age
group (e.g., 30;30-50;50), gender and region.

Rates should be calculated using the total
employee numbers at the end of the reporting
period.

3. Definitions
Employee Turnover

Number of employees who leave the organization
voluntarily or due to dismissal, retirement, or death in
service.

6 © 2000-2011 GRI


LA3 Benefits provided to full-time 4. Documentation
employees that are not provided to Potential sources of information include local or central
collective agreements, which may provide examples of
temporary or part-time employees, by benefits paid beyond legal minimums. Other reference
significant locations of operation. tools may include benefits summaries, employee
orientation/commencement materials, and employee
1. Relevance
contracts.
Data reported under this Indicator provides a measure
of the organization’s investment in human resources and 5. References
the minimum benefits it offers its full time employees.
• I
LO Convention 102, ‘Social Security
The quality of benefits for full-time staff is a key factor in
(Minimum Standards) Convention’, 1952.
retaining employees. The Indicator also measures relative
investment in different parts of the workforce.
• I
LO Convention 121, ‘Employment Injury Benefits
2. Compilation
2.1 Identify benefits offered to all employees. • I
LO Convention 128, ‘Invalidity, Old-Age and
Survivors’ Benefits Convention’, 1967.
2.2 Report which of the following benefits are standard
for full-time employees of the organization but are • I
LO Convention 130, ‘Medical Care and Sickness
not provided to temporary or part-time employees, Benefits Convention’, 1969.
broken down by significant locations of operation:
• I
LO Convention 132, ‘Holidays with Pay Convention
• Life insurance;
(Revised)’ 1970.
• Health care;
• I
LO Convention 140, ‘Paid Educational Leave
• Disability/invalidity coverage;
• Parental leave;
• ILO Convention 156, ‘Workers with Family
• Retirement provision;
Responsibilities Convention’, 1981.
• Stock ownership; and
• I
LO Convention 157, ‘Maintenance of Social
• Others. Security Rights’, 1982.

2.3 Standard benefits refer to those typically offered • I
LO Convention 168, ‘Employment Promotion and
to at least the majority of full-time employees. This Protection against Unemployment Convention’,
should not be interpreted as being offered to every 1988.
single full-time employee of the organization. The
intention of the Indicator is to disclose what full- • I
LO Convention 183, ‘Maternity Protection
time employees can reasonably expect. Convention’, 2000.

3. Definitions • O
Revision 2000.
Benefits

This refers to either direct benefit provided in the form
of financial contributions, care paid for by the reporting
organization, or the reimbursement of expenses borne
by the employee. Redundancy payments over and
above legal minimums, lay-off pay, extra employment
injury benefit, survivors’ benefits, and extra paid holiday
entitlements could also be included under this Indicator.
In-kind benefits such as provision of sports or child day
care facilities, free meals during working time, and
similar general employee welfare programs are excluded
from this Indicator.

Version 3.1 7


LA15 Return to work and retention 4. Documentation
rates after parental leave, by gender. Potential sources of information include the human
resources departments.
1. Relevance
Many countries have introduced legislation to 5. References
provide a specific length of parental leave. However,
• ILO Convention 156, ‘Workers with Family
the application of legislation will vary according
Responsibilities Convention’, 1981
to interpretation by government, employers and
employees.
• ILO Convention 183, ‘Maternity Protection
The aim of the legislation is to allow employees to take
leave and return to work to the same or a comparable
position. However, many women are discouraged from
taking leave and returning to work by employer practices
that affect their employment security, remuneration and
career path. Many men are not encouraged to take the
leave to which they are entitled.

Equitable gender choice for maternity and paternity
leave, and other leave entitlements, can lead to the
greater recruitment and retention of qualified staff, and
boost employee morale and productivity. Men’s uptake
of paternity leave options can indicate the degree to
which an organization encourages fathers to take such
leave. More men taking advantage of leave entitlements
has a positive effect for women in taking such leave
without prejudicing their career path.

2. Compilation
2.1 Report the number of employees by gender that
were entitled to parental leave.

2.2 Report the number of employees by gender that
took parental leave.

2.3 Report the number of employees who returned to
work after parental leave ended, by gender.

2.4 Report the number of employees who returned
to work after parental leave ended who were still
employed twelve months after their return to work,
by gender.

2.5 Report the return to work and retention rates
of employees who returned to work after leave
ended, by gender.

3. Definitions
Parental Leave

Leave granted to men and women workers on the
grounds of the birth of a child.

8 © 2000-2011 GRI


LA4 Percentage of employees covered 4. Documentation
by collective bargaining agreements. Records of formal recognition agreements and signed
collective agreements with independent trade unions
1. Relevance
will normally be held by the human resources or
Freedom of association is a human right as defined by personnel department of the reporting organization.
international declarations and conventions, particularly
ILO Core Conventions 87 98. Collective bargaining 5. References
is an important form of stakeholder engagement and
• I
LO Convention 87, ‘Freedom of Association and
particularly relevant for reporting guidelines. It is a form
Protection of the Right to Organise’, 1948.
of stakeholder engagement that helps build institutional
frameworks and is seen by many as contributing to a
• I
LO Convention 98, ‘Right to Organise and
stable society. Together with corporate governance,
Collective Bargaining’, 1949.
collective bargaining is part of an overall framework
that contributes to responsible management. It is an
• I
LO Convention 135, ‘Workers’ Representatives
instrument used by parties to facilitate collaborative
efforts to enhance the positive social impacts of an
organization. The percentage of employees covered by
• I
LO Convention 154, ‘Collective Bargaining
collective bargaining agreements is the most direct way
Convention’, 1981 and Recommendations 91,
to demonstrate an organization’s practices in relation to
‘Collective Agreements Recommendation’ 1951,
freedom of association.
and 163, ‘Collective Bargaining Recommendation’,
1981.
2. Compilation
2.1 Use data from LA1 as the basis for calculating • I
percentages for this Indicator. Rights at Work, 86th Session, 1998, Article 2 (a).

2.2 Binding collective bargaining agreements include • O
those signed by the reporting organization itself or Section IV, Paragraph 2 (a).
by employer organizations of which it is a member.
These agreements can be at the sector, national,
regional, organizational, or workplace level.

2.3 Identify the total number of employees covered by

2.4 Report the percentage of total employees covered
by collective bargaining agreements.

3. Definitions
None.

Version 3.1 9


LA5 Minimum notice period(s) regarding 4. Documentation
significant operational changes, Agreements specific to the organization will provide data
for this Indicator.
including whether it is specified in
collective agreements. 5. References
1. Relevance • D
eclaration concerning the aims and purposes of
the International Labour Organisation (Declaration
This Indicator provides insight into an organization’s
of Philadelphia), 1944 - Annex to the ILO
practice of ensuring timely discussion of significant
Constitution – Articles I (a) and III (e).
operational changes, and engaging with its employees
and their representatives to negotiate and implement
• I
LO Convention 158, ‘Termination of Employment
these changes (which may have positive or negative
implications for workers). Timely and effective
consultation with workers and other relevant parties,
• I
LO Tripartite Declaration of Principles Concerning
where practicable (such as with governmental
Multinational Enterprises and Social Policy, 1997.
authorities), helps to minimize any adverse impacts from
operating changes on workers and related communities.
• I
LO Recommendation 94, ‘Co-operation at the
Level of the Undertaking Recommendation’, 1952.
Minimum notice period(s) are an Indicator of an
organization’s ability to maintain employee satisfaction
• I
LO Recommendation 135, ‘Workers’
and motivation while implementing significant
Representatives’ Convention’, 1971.
changes to operations. This Indicator also allows an
assessment of an organization’s consultation practices
• O
ECD Guidelines for Multinational Companies,
in relation to expectations expressed in relevant
Revision 2000, Article IV, (2) (3).
international norms. Consultative practices that result
in good industrial relations can help provide positive
• O
ECD Principles of Corporate Governance, 2004
working environments, reduce turnover, and minimize
(notably Article IV, C, D E).
operational disruptions.

2. Compilation
2.1 Report the minimum number of weeks notice
typically provided to employees and their elected
representatives prior to the implementation
of significant operational changes that could
substantially affect them.

2.2 For organizations with collective bargaining
agreements, report whether the notice period and/
or provisions for consultation and negotiation are
specified in collective agreements.

3. Definitions

Significant operational changes

Alterations to the reporting organization’s pattern
of operations that will have substantial positive or
negative consequences for its employees. Such changes
may include, for example, restructuring, outsourcing
of operations, closures, expansions, new openings,
takeovers, sale of all or part of the organization, or
mergers.

10 © 2000-2011 GRI


LA6 Percentage of total workforce 4. Documentation
represented in formal joint management- Potential sources of information include organizational
procedures and minutes of occupational health safety
worker health and safety committees committee(s).
that help monitor and advise on 5. References
occupational health and safety programs. • I
LO Convention 155, ‘Occupational Safety and
1. Relevance Health Convention’ and Protocol 155, 1981.

A health and safety committee with joint representation
• I
LO Convention 161, ‘Occupational Health Services
can facilitate a positive health and safety culture. The use
of committees is one way to involve workers in driving
the improvement of occupational health and safety in
the workplace. This Indicator provides one measure of
the extent to which the workforce is actively involved in
health and safety.

2. Compilation
2.1 Identify formal health and safety committees that
help monitor and advise on occupational safety
programs at the facility level or higher with joint
management/labor representation. ‘Formal’ refers
to committees whose existence and function
are integrated in the reporting organization’s
organizational and authority structure, and that
operate according to certain agreed, written rules.

2.2 Report the percentage of the total workforce
represented in formal joint management-worker
health and safety committees:

• None;

• Up to 25%;

• Between 25% and 50%;

• Between 50% and 75%; and

• Over 75%.

2.3 Report the level(s) at which the committee(s)
typically operates (e.g., at facility level and/or at
multi-facility, region, group, or company levels). This
may either be a result of a formal policy, procedure,
or informal practice within the organization.

3. Definitions
None.

Version 3.1 11


LA7 Rates of injury, occupational • Occupational diseases rate (ODR)

diseases, lost days, and absenteeism, and ODR=
Total # of Occupational diseases cases
x 200,000
total number of work-related fatalities, Total hours worked

by region and by gender. • Lost day rate (LDR)

1. Relevance Total # of lost days
LDR= x 200,000
Health and safety performance is a key measure of an Total hours worked
organization’s duty of care. Low injury and absentee
rates are generally linked to positive trends in staff morale • Absentee rate (AR)
and productivity. This Indicator will show whether health
Total # of missed (absentee) days
and safety management practices are resulting in fewer
over the period
occupational health and safety incidents. An evaluation of AR= x 200,000
Total # of workforce days worked
trends and patterns may also indicate potential workplace
for same period
inequity.
Note: The factor 200,000 is derived from 50 working
2. Compilation weeks @ 40 hours per 100 employees.
2.1 This Indicator should provide a regional By using this factor, the resulting rate is related to the
breakdown for the following, by gender: number of employees, not the number of hours.

2.5 Report fatalities in the reporting period by gender,
• The total workforce (i.e., total employees plus
using an absolute number, not a rate.
supervised workers); and

2.6 Report the system of rules applied in recording
• Independent contractors working on-site to
and reporting accident statistics. The ‘ILO Code
whom the reporting organization is liable for
of Practice on Recording and Notification of
the general safety of the working environment.
Occupational Accidents and Diseases’ was
developed for the reporting, recording, and
2.2 Since some reporting organizations include minor
notification of workplace accidents. Where
(first-aid level) injuries in their data, indicate
national law follows the ILO recommendations, it is
whether such injuries are included or excluded.
sufficient to state that fact and that practice follows
the law. In situations where national law does not
2.3 In calculating ‘lost days’ indicate:
comply, indicate which system of rules it applies
and their relationship to the ILO code.
• Whether ‘days’ means ‘calendar days’ or
‘scheduled work days’; and
3. Definitions
• At what point the ‘lost days’ count begins (e.g., the
Injury
day after the accident or 3 days after the accident).
A non-fatal or fatal injury arising out of or in the course
2.4 Report regional breakdown and total of injury, of work.
occupational diseases, lost days, and absentee
Injury rate
rates in the reporting period by gender, using the
following formula: The frequency of injuries relative to the total time
worked by the total workforce in the reporting period.
• Injury rate (IR)
Occupational disease
Total # of injuries
IR= x 200,000 A disease arising from the work situation or activity (e.g.,
Total hours worked stress or regular exposure to harmful chemicals), or from
Note: The injury rate should capture fatalities. a work-related injury.

Occupational disease rate

The frequency of occupational diseases relative to the
total time worked by the total workforce in the reporting
period.

12 © 2000-2011 GRI


Lost day

Time (‘days’) that could not be worked (and is thus
‘lost’) as a consequence of a worker or workers being
unable to perform their usual work because of an
occupational accident or disease. A return to limited
duty or alternative work for the same organization does
not count as lost days.

Lost day rate

The impact of occupational accidents and diseases as
reflected in time off work by the affected workers. It
is expressed by comparing the total lost days to the
total number of hours scheduled to be worked by the
workforce in the reporting period.

Absentee

An employee absent from work because of incapacity
of any kind, not just as the result of work-related injury
or disease. Permitted leave absences such as holidays,
study, maternity/paternity, and compassionate leave are
excluded.
Absentee rate

Refers to a measure of actual absentee days lost as
defined above, expressed as a percentage of total days
scheduled to be worked by the workforce for the same
period.
Fatality

The death of a worker occurring in the current
reporting period, arising from an occupational injury or
disease sustained or contracted while in the reporting
organization’s employ.

4. Documentation
Employee records, employee contracts, attendance
records, and accident records will provide relevant data
for this Indicator.

5. References
• I
LO Convention 155, ‘Occupational Health Safety
Convention’ and Protocol 155, 1981.

• I
LO Code of Practice on Recording and Notification
of Occupational Accidents and Diseases, 1995.

• I
LO Guidelines on Occupational Safety and Health
Management Systems, 2001.

Version 3.1 13


LA8 Education, training, counseling, Serious diseases

prevention, and risk-control programs Occupational or non-occupational related impairment of
health with serious consequences for employees, their
in place to assist workforce members, families, and communities, such as HIV/AIDS, diabetes,
their families, or community members RSI, and stress.

regarding serious diseases. 4. Documentation
1. Relevance
Potential sources of information include organizational
As part of a preventative strategy for managing the policies and operating procedures, minutes of internal
health and safety of its workforce, this Indicator is occupational health committee(s), and human resource
relevant for any organization. It also has specific and health center records.
relevance for organizations working in countries with
a high risk or incidence of communicable diseases, 5. References
and those in professions that have a high incidence
• G
RI Cross-Reference: Reporting Guidance on
of specific diseases. The Indicator helps demonstrate
HIV/AIDS: A GRI Resource Document. LA8 is
the extent to which such issues have been addressed
a standard Indicator relevant for HIV/AIDS.
in organizational programs and the degree to which
Reporting organizations operating in areas with
best practices are applied. Preventing serious diseases
high prevalence should consider expanding
contributes to the health, satisfaction, and stability of the
their reporting on this issue and can view the GRI
workforce, and helps maintain the organization’s social
Resource Document for examples.
license to operate in a community or region.

2. Compilation
2.1 Report the programs related to assisting workforce
members, their families, or community members
regarding serious diseases using the table below:

Assistance Programs

Education/ Counseling Prevention/ Treatment
Training Risk Control

Program
Yes No Yes No Yes No Yes No
recipients

Workers

Workers’
families

Com-
munity
members

2.2 Report whether there are workers who are
involved in occupational activities who have
a high incidence or high risk of specific diseases.

3. Definitions

Risk control

Practices that seek to limit exposure and transmission of
diseases.

14 © 2000-2011 GRI


LA9 Health and safety topics covered in 3. Definitions
formal agreements with trade unions. Formal agreements

1. Relevance Written documents signed by both parties declaring
a mutual intention to abide by what is contained in
This Indicator demonstrates one of the ways in which
the documents. These can include, for example, local
the health and safety of the workforce is ensured.
collective bargaining agreements as well as national and
Formal agreements can promote the acceptance of
international framework agreements.
responsibilities by both parties and the development of a
positive health and safety culture. This Indicator will reveal
4. Documentation
the extent to which the workforce is actively involved in
formal, labor-management agreements that determine Potential sources of information include collective
health and safety management arrangements. agreements with trade unions.

2. Compilation 5. References
2.1 Report whether formal agreements (either local or • I
global) with trade unions cover health and safety. Health Convention’ and its Protocol 155, 1981.
(Yes/No)

2.2 If yes, report the extent to which various health
and safety topics are covered by local and global
agreements signed by the organization.

Agreements at the local level typically address
topics such as:

• Personal protective equipment;

• Joint management-employee health and safety
committees;

• Participation of worker representatives in
health and safety inspections, audits, and
accident investigations;

• Training and education;

• Complaints mechanism;

• Right to refuse unsafe work; and

• Periodic inspections.

Agreements at the global level typically address
topics such as:

• Compliance with the ILO;

• Arrangements or structures for resolving
problems; and

• Commitments regarding target performance
standards or level of practice to apply.

Version 3.1 15


LA10 Average hours of training per • P
aid educational leave provided by the reporting
organization for its employees;
year per employee, by gender, and by
employee category. • T
raining or education pursued externally and
paid for in whole or in part by the reporting
1. Relevance
organization; and
Maintaining and improving human capital, particularly
through training that expands the knowledge base • T
raining on specific topics such as health and safety.
of employees, is a key element in organizational
Training does not include on-site coaching by
development. This Indicator provides insight into the
supervisors.
scale of the organization’s investment in this area and the
degree to which the investment is made across the entire
Employee Category
employee base. Access to training opportunities can also
support progress in other areas of social performance, Breakdown of employees by level (e.g., highest
such as ensuring equal opportunity in the workplace. governance bodies, senior management, middle
It also contributes to motivating improvement at the management, etc) and function (e.g., technical,
personal and organizational level. administrative, production, etc). Derived from an
organization’s own human resources system.
2. Compilation
4. Documentation
2.1 Identify the total number of employees, by
gender in each employee category across the Potential sources of information include employee
organization’s operations at the end of the records and training schedules.
reporting year.
5. References
2.2 Identify total hours devoted to training personnel
• I
LO Convention 142, ‘Human Resources
within each employee category.
Development Convention’, 1975.

2.3 Report the average number of hours of training per
• I
LO Convention 140, ‘Paid Educational Leave
year per employee by employee category using
the following formula:

Total number of hours per employee category • I
Health Convention’, 1981.
Total number of employees per
employee category • O
Revision 2000, Articles II, 4 IV, 2 (c), 3 5.
2.4 Identify total hours devoted to training personnel
per gender.

2.5 Report the average number of training per year per
gender using the following formula:

Total number of hours by gender

Total number of employees by gender

3. Definitions
Training

Refers to:

• All types of vocational training and instruction;

16 © 2000-2011 GRI


LA11 Programs for skills management 3. Definitions
and lifelong learning that support the Continued employability

continued employability of employees and Adaptation to the changing demands of the workplace
through the acquisition of new skills.
assist them in managing career endings.
1. Relevance Career endings

Programs for skills management allow organizations to Retirement by reaching statutory national retiring age
plan skills acquisitions that will equip employees to meet or termination in the face of restructuring.
strategic targets in a changing work environment. A more
skilled and aware workforce enhances the organization’s Skills management
human capital and contributes to employee satisfaction,
Policies and programs that focus on developing
which correlates strongly with improved performance. For
employees’ skills to meet the evolving strategic needs
those facing retirement, confidence and quality of work
of the organization and/or the industry.
relations is improved by the knowledge that they will be
supported in their transition from work to retirement. The
Lifelong learning
goal of lifelong learning is to promote the development
of knowledge and competencies that will enable each Acquiring and updating abilities, knowledge,
citizen to adapt to a rapidly-changing labor market and to qualifications, and interests throughout life, from pre-
participate actively in all spheres of economic life. school years to post-retirement.

2. Compilation 4. Documentation
2.1 Do employee training or assistance programs to Potential sources of information include organizational
upgrade skills provide any of the following? procedures for termination and employee records.

• Internal training courses; 5. References
• I
• F
unding support for external training or
Development Convention’, 1975.
education; and

• I
LO Convention 168, ‘Employment Promotion and
• T
he provision of sabbatical periods with
Protection against Unemployment Convention’,
guaranteed return to employment.
1988.

2.2 Do transition assistance programs to support
employees who are retiring or who have been
terminated provide any of the following:

• Pre-retirement planning for intended retirees;

• R
etraining for those intending to continue
working;

• Severance pay;

• I
f severance pay is provided, does it take into
account employee age and years of service;

• Job placement services; and

• A
ssistance (e.g., training, counseling) on
transitioning to a non-working life.

Version 3.1 17


LA12 Percentage of employees receiving 5. References
regular performance and career • I
Development’, 1975.
development reviews, by gender.
1. Relevance
Appraising employee performance against
common targets aids the personal development of
individual employees and contributes to both skills
management and the development of human capital
within the organization. Employee satisfaction can
also be enhanced, which correlates with improved
organizational performance. This Indicator indirectly
demonstrates how the reporting organization works
to monitor and maintain the skill sets of its employees.
When reported in conjunction with LA12, the Indicator
helps illustrate how the organization approaches skills
enhancement. The percentage of employees receiving
regular performance and career development reviews
broken down by gender demonstrates the extent to
which this system is applied throughout the organization
and if there is inequity of access to these opportunities.

2. Compilation
2.1 Identify the total number of employees broken
down by gender. The total number of employees
should match that reported under LA1.

2.2 Report the percentage of total employees by
gender who received a formal performance
appraisal and review during the reporting period.

3. Definitions

Regular performance and career development
review

Performance targets and reviews are based on criteria
known to the employee and his/her superior. This review
is undertaken with the knowledge of the employee at
least once per year. It can include an evaluation by the
employee’s direct superior, peers, or a wider range of
employees. The review may also involve personnel from
the human resources department.

4. Documentation
Potential sources of information include personnel
records.

18 © 2000-2011 GRI


LA13 Composition of governance • Gender;

bodies and breakdown of employees per • Minority groups; and
employee category according to gender,
• A
ge groups: Under 30 years old, 30-50 years
age group, minority group membership, old, over 50 years old.
and other indicators of diversity.
3. Definitions
1. Relevance
This Indicator provides a quantitative measure of diversity Employee Category
within an organization and can be used in conjunction
Breakdown of employees by level (e.g., highest
with sectoral or regional benchmarks. The level of diversity
governance bodies, senior management, middle
within an organization provides insights into the human
management, etc) and function (e.g., technical,
capital of the organization. Comparisons between broad
administrative, production, etc). Derived from an
workforce diversity and management team diversity
also offer information on equal opportunity. Detailed
information on the composition of the workforce can
Governance bodies
also help in assessing which issues may be of particular
relevance to certain segments of the workforce. The committees or boards responsible for the strategic
guidance of the organization, the effective monitoring of
2. Compilation management, and the accountability of management to
the broader organization and its stakeholders.
2.1 Identify the diversity Indicators used by the
reporting organization in its own monitoring and
Indicators of diversity
recording that may be relevant for reporting.
Indicators for which the reporting organization gathers
2.2 Identify the total number of employees in data may include, for example, citizenship, ancestry and
each employee category. The total number of ethnic origin, creed, and disability.
employees should match that reported in LA1.
4. Documentation
2.3 Report the percentage of employees per employee
Potential sources of information include employee
category in each of the following diversity
records and minutes of equal opportunity committees.
categories: (% of employees)

5. References
• Gender;
• C
onvention on the Elimination of All Forms of
• Minority groups; and Discrimination Against Women: UN GA: Resolution
34/180 of 18 December 1979.
• A
ge groups: Under 30 years old, 30-50 years
old, over 50 years old. • D
eclaration on the Elimination of All Forms of
Intolerance and of Discrimination based on
2.4 Report the percentage of employees by gender for Religion or Belief: UN GA: Resolution 36/55 of 26
the minority and age groups identified in 2.3. November 1981.

The categories should be broken down by gender • D
eclaration on Race and Racial Prejudice: General
as per the diversity categories above. Conference UNESCO 20th session on 27 November
1978.
2.5 Report the percentage of individuals within the
organization’s governance bodies (e.g., the board
of directors, management committee, or similar
body for non-corporate reporting organizations) in • D
eclaration on the Rights of Persons Belonging
each of the following diversity categories: to National or Ethnic, Religious and Linguistic
(% of Individuals within Governance Bodies) Minorities: UN GA Resolution 47/135 of 18
December 1992.

Version 3.1 19


• I
LO Tripartite Declaration of Principles Concerning
Multinational Enterprises and Social Policy: Art. 21,
22, 23, 1977.

• I
Rights at Work, 1998.

• I
LO Convention concerning Discrimination in
Respect of Employment and Occupation, 1958
(No.111).

• I
nternational Convention on the Elimination of All
Forms of Racial Discrimination of 4 January 1969.

• O
Revision 2000 (Employment and Industrial
Relations Section).

• U
nited Nations Global Compact: Principle 6,
26 July 2000.

• U
nited Nations Declaration on the Elimination
of All Forms of Racial Discrimination: UN GA
Resolution 1904 (XVlll) of 20 November 1963.

20 © 2000-2011 GRI


LA14 Ratio of basic salary and Remuneration

remuneration of women to men by Basic salary plus additional amounts such as those
based on years of service, bonuses including cash and/
employee category, by significant or equity such as stocks and shares, benefit payments,
locations of operation. overtime, time owed, and any additional allowances (e.g.,
transportation, living and childcare allowances).
1. Relevance
4. Documentation
Many countries have introduced legislation to enforce
the principle of equal pay for work of equal value. This Sources of information for this Indicator include
issue is supported by ILO Convention 100 on ‘Equal employee and payment records.
Remuneration for Men and Women Workers for Work
of Equal Value’. Equality of remuneration is a factor 5. References
in retaining qualified employees in the workforce.
• I
LO Convention 100, ‘Equal Remuneration for Men
Where imbalances exist, an organization runs a risk
and Women Workers for Work of Equal Value’, 1951.
to its reputation and legal challenges on the basis of
discrimination.
• I
LO Convention 111, ‘Discrimination in Respect of
Employment and Occupation’, 1958.
2. Compilation
2.1 Identify the total number of employees in • I
each employee category across the reporting Rights at Work, 1998.
organization’s operations, broken down by gender
using the information from LA13. Employee
categories should be defined based on the
reporting organization’s own human resources
system. The total number of employees should
match that reported in LA1.

2.2 Identify the basic salary for women and for men in
each employee category.

2.3 Identify the remuneration for women and men in
each employee category.

2.4 Report the ratio of the basic salary and
remuneration of women to men for each employee
category, by significant locations of operation.

3. Definitions

Basic Salary

A fixed, minimum amount paid to an employee for
performing his/her duties. This does not include any
additional remuneration.

Employee category

Breakdown of employees by level (e.g., highest
governance bodies, senior management, middle
management, etc) and function (e.g., technical,
administrative, production, etc). Derived from an

Version 3.1 21

Indicator Protocols Set: HR IP

Human Rights
Aspect: Investment and Procurement Practices Aspect: Security Practices
HR1 Percentage and total number of significant
HR8 Percentage of security personnel trained
investment agreements and contracts that
in the organization’s policies or procedures
include clauses incorporating human rights

Add
Co r e

concerns, or that have undergone human
rights screening.
Aspect: Indigenous Rights
HR2 Percentage of significant suppliers,
contractors, and other business partners that HR9 Total number of incidents of violations involving

Add
Co r e

have undergone human rights screening, and rights of indigenous people and actions taken.
actions taken.
Aspect: Assessment
HR3 Total hours of employee training on policies
HR10 Percentage and total number of operations
and procedures concerning aspects of human
Co r e

that have been subject to human rights
Co r e

rights that are relevant to operations, including
reviews and/or impact assessments.
the percentage of employees trained.
Aspect: Remediation
Aspect: Non-discrimination
HR11 Number of grievances related to human rights
Co r e

HR4 Total number of incidents of discrimination
Co r e

filed, addressed, and resolved through formal
and corrective actions taken.
grievance mechanisms.
Aspect: Freedom of Association and Collective
Bargaining

in which the right to exercise freedom of
association and collective bargaining may
Co r e

be violated or at significant risk, and actions
taken to support these rights.

Aspect: Child Labor

as having significant risk for incidents of child
Co r e

labor, and measures taken to contribute to the
effective abolition of child labor.

Aspect: Forced and Compulsory Labor

as having significant risk for incidents of
forced or compulsory labor, and measures to
Co r e

contribute to the elimination of all forms of
forced or compulsory labor.

Version 3.1 1

IP Indicator Protocols Set: HR

Relevance In addition to the International Bill of Human Rights,
the corpus of human rights is further defined by
Human Rights Performance Indicators elicit disclosures
numerous other declarations, treaties and conventions
on the impacts and activities an organization has on
at international, regional and sub-regional levels. Of
the civil, political, economic, social and cultural human
particular relevance to business among these additional
rights of its stakeholders. The Aspects within these
instruments are:
Performance Indicators are based on internationally
recognized standards, primarily the United Nations 1. ILO Declaration on Fundamental Principles and
Universal Declaration of Human Rights and the ILO Rights at Work, 1998 (in particular the eight core
Declaration on the Fundamental Principles and Rights at conventions of the ILO consisting of Conventions
Work of 1998 (in particular the eight core Conventions 100, 111, 87, 98, 138, 182, 29, 105).;
of the ILO). Although closely related, the categories
of Human Rights and Labor Practices serve different 2. Convention on the Elimination of All Forms of
purposes. Human Rights Indicators focus on how the Racial Discrimination, 1966;
reporting organization maintains and respects the basic
rights of a human being, whereas the Indicators on 3. Convention on the Elimination of All Forms of
Labor Practices reflect the quality of the work conditions Discrimination Against Women (CEDAW), 1979;
and the working environment.
4. Convention on the Rights of the Child, 1989;
The Performance Indicators seek to provide comparable
measures of results or outcomes, and therefore focus 5. International Convention on the Protection of the
primarily on incidents relating to core human rights. Rights of All Migrant Workers and Members of
Incidents typically include ‘points of impact’ on Their Families, 1990; and
stakeholder groups as well as risks for the organization
where violations have occurred. The Indicator set 6. ILO Convention (107) Indigenous and Tribal
addresses three general areas: Populations Convention, 1957, ILO Convention
(169) Concerning Indigenous and Tribal Peoples in
• asic aspects of human rights (HR4, HR5, HR6, HR7 and
B Independent Countries, 1991 and United Nations
HR9); Declaration on the Rights of Indigenous Peoples,
2007.
• he capacity and knowledge enabling the organization
T
to effectively address human rights, including training
and internal procedures (HR3, HR8, HR10, and HR 11);
General References
and • Tripartite Declaration Concerning
ILO
Multinational Enterprises and Social Policy, 2001,
• he organization’s integration of human rights into
T Third Edition.
its external business relationships either through
• OECD Guidelines for Multinational Enterprises,
investments or suppliers (HR1 and HR2).
Revision 2000.

• Vienna Declaration and Programme of Action,
Definitions 1993.
Human rights
Generally recognized human rights are defined by the
International Bill of Human Rights, which is composed of
three instruments:

1. niversal Declaration of Human Rights, 1948;
U

2. nternational Covenant on Civil and Political Rights,
I
1966; and

3. nternational Covenant on Economic, Social and
I
Cultural Rights, 1966.

2 © 2000-2011 GRI


HR1 Percentage and total number of 3. Definitions
significant investment agreements and Human rights clauses

contracts that include human rights Specific terms in a written agreement that define
minimum expectations of performance with respect to
clauses or that have undergone human human rights as a requirement for investment.
rights screening. Human rights screening
1. Relevance
A formal or documented process that applies a set of
This measure is one indication of the extent to which human rights performance criteria as one of the factors
human rights are integrated in an organization’s in determining whether to proceed with a business
economic decisions. This is particularly relevant for relationship.
organizations that operate within or are partners in
4. Documentation
ventures in regions where the protection of human
rights is of significant concern. Integrating human Potential information sources include the reporting
rights criteria in screening or including human rights organization’s legal, investor relations, and financial
in performance requirements can be part of a strategy departments, as well as documentation collected
to reduce the risks of investment. Problems with through quality management systems.
an organization’s human rights record can result in
reputational damage for the investing organization and 5. References
can affect the stability of investments.
None.

2. Compilation
2.1 Count only the agreements and contracts that are
significant in terms of size or strategic importance.
The significance may be determined by the level
of approval required within the organization
for the investment or other criteria that can be
consistently applied to agreements. The reporting
organization should disclose their definition of
“significant agreements”.

2.2 Identify the total number of significant investment
agreements and contracts finalized during
the reporting period that either moved the
organization into a position of ownership in
another entity or initiated a capital investment
project that was material to financial accounts.

2.3 If multiple significant investment agreements are
undertaken and contracts signed with the same
partner, the number of the agreements should
reflect the number of separate projects undertaken
or entities created.

2.4 Report the total number and percentage of
significant investment agreements and contracts
that include human rights clauses or that
underwent human rights screening.

Version 3.1 3


HR2 Percentage of significant suppliers, • The primary providers of a given type of good or
service and overall comprise the majority of the
contractors, and other business partners organization’s purchases; or
that have undergone human rights • I
dentified as having the highest risk of incidents of
screening, and actions taken. violations related to human rights.

1. Relevance
Human rights screening
The development of extensive networks of suppliers
A formal or documented process that applies a set of
and contractors to produce products and services has
human rights performance criteria as one of the factors
generated interest in how reporting organizations apply
in determining whether to proceed with a business
their human rights policies to their supply networks. This
relationship.
is particularly relevant for organizations in sectors that
rely heavily on outsourcing and global networks.
5. Documentation
Processes that screen and monitor human rights
Potential information sources include the reporting
performance within the supply chain, contractors
organization’s procurement or purchasing and legal
and other business partners can provide evidence of
departments.
an organization’s positive and/or negative impact on
the wider business community. Issues with human
5. References
rights performance on the part of significant suppliers,
contractors and other business partners can result in None.
reputational damage for their business partners and/or
create instability in the suppliers’ operations. Screening is
part of risk management, and the percentage indicated
here indicates how regularly an organization takes this
particular risk into consideration.

2. Compilation
2.1 Identify the total number of the reporting
organization’s significant suppliers, contractors and
other business partners.

2.2 Report the percentage of contracts with significant
suppliers, contractors and other business partners
that included clauses or screening on human rights.
See HR1 for definitions of ‘clauses’.

2.3 Report the percentage of contracts with significant
suppliers, contractors and other business partners
that were either declined or imposed performance
conditions, or were subject to other actions as a
result of human rights screening.

3. Definitions
Significant suppliers, contractors and other
business partners

External parties from whom products or services are
obtained or with whom contracts are concluded for the
provision of such products and services. In the context
of this Indicator, ‘significant’ refers to suppliers and
contractors who are:

4 © 2000-2011 GRI


HR3 Total hours of employee training 3. Definitions
on policies and procedures concerning None

aspects of human rights that are relevant 4. Documentation
to operations, including the percentage Potential sources of information include employee
of employees trained. records of training and training schedules.

1. Relevance
5. References
Information generated from this Indicator offers insight
None.
into an organization’s capacity to implement its human
rights policies and procedures. Human rights have
become well-established in international standards and
laws, and this has obligated organizations to implement
specialized training that equips employees to address
human rights in the course of their regular work. The
number of employees trained and the amount of
training they receive both contribute to an assessment
of an organization’s depth of knowledge about human
rights.

2. Compilation
2.1 Identify the total number of hours devoted to
employee training, using data from LA10.

2.2 Identify the total number of employees, using data
from LA1.

2.3 Identify employees who have received formal
training in the organization’s policies and
procedures on human rights issues and their
applicability to the employees’ work. This can
refer either to training dedicated to the topic of
human rights or to a human rights module within
a general training program.

2.4 Report the total number of hours in the reporting
period devoted to training on policies and
procedures concerning aspects of human rights
that are relevant to operations.

2.5 Report the percentage of employees in the
reporting period trained in policies and procedures

Version 3.1 5


HR4 Total number of incidents of 3. Definitions
discrimination and corrective actions Discrimination

taken. The act and the result of treating a person unequally by
imposing unequal burdens or denying benefits rather
1. Relevance
than treating the person fairly on the basis of individual
Human rights extend beyond the rights of employees merit. Discrimination can also include harassment,
in the workplace. Anti-discrimination policy is a key defined as a course of comments or actions that are
requirement of international conventions and social unwelcome, or should reasonably be known to be
legislation and guidelines. The issue of discrimination unwelcome, to the person towards whom they are
is also addressed by ILO Core Conventions 100 111. addressed.
An effective monitoring system is necessary to ensure
compliance throughout the reporting organization’s 4. Documentation
operations. Stakeholders will seek assurance that such
policies and monitoring are effective.
organization’s legal and compliance departments.

2. Compilation
5. References
2.1 Identify incidents of discrimination on grounds of
• Declaration on the Elimination of All Forms of
race, color, sex, religion, political opinion, national
Intolerance and of Discrimination based on
extraction, or social origin as defined by the ILO,
Religion or Belief, UN General Assembly Resolution
or other relevant forms of discrimination involving
36/55 of 26 November 1981.
internal and/or external stakeholders across
operations in the reporting period. • Declaration on Race and Racial Prejudice: General
Conference UNESCO 20th session on 27 November
‘Incidents’ refer to legal actions, complaints 1978.
registered with the organization or competent
authorities through a formal process, or instances • Declaration on the Rights of Persons Belonging
of non-compliance identified by the organization to National or Ethnic, Religious and Linguistic
through established procedures such as Minorities: UN GA Resolution 47/135 of 18
management system audits or formal monitoring December 1992.
programs.
• ILO Convention 100, ‘Equal Remuneration
2.2 Report the total number of incidents of Convention’, 1951.
discrimination during the reporting period.
• ILO Convention 111, ‘Discrimination in Respect of
Employment and Occupation Convention’, 1958.
2.3 Report the status of the incidents and the actions
taken with reference to the following: • International Convention on Civil and Political
Rights: GA Resolution 2200 A XX1 of 16 December
• Organization has reviewed the incident; 1966.

• Remediation plan is being implemented; • International Convention on the Elimination of All
Forms of Racial Discrimination GA Resolution 1904
• Remediation plan has been implemented (XV111) of 20 November 1963.
and results reviewed through routine internal
management review processes; and • United Nations Convention on the Elimination of
all forms of Discrimination Against Women: UN,
• Incident is no longer subject to action (i.e., GA: Resolution 34/180 of 18 December 1979.
resolved, case completed, no further by action
by company, etc). • United Nations Declaration on the Elimination of
All Forms of Racial Discrimination: GA Resolution
1904 (XVlll) of 20 November 1963.

6 © 2000-2011 GRI


HR5 Operations and significant 2.3 Report on any measures taken by the organization
in the reporting period intended to support rights
suppliers identified in which the right to freedom of association and collective
to exercise freedom of association or bargaining. See the ILO Tripartite Declaration and
OECD Guidelines for further guidance.
collective bargaining may be violated or
at significant risk, and actions taken to 3. Definitions
support these rights. Freedom of association

1. Relevance Workers and employers may establish and join
organizations of their own choosing without the need
Inherent in the right to freedom of association and
for prior authorization.
collective bargaining is the protection of the right of
workers (and employers) to organize collectively in
Significant suppliers
organizations of their own choice. The Right to Freedom
of Association is a fundamental provision of the UN External parties from whom products or services are
Universal Declaration of Human Rights and is defined by obtained or with whom contracts are concluded for the
ILO Core Conventions 87 98. provision of such products and services. In the context of
this Indicator, ‘significant’ refers to suppliers who are:
This Indicator aims to reveal actions that the
reporting organization has taken to evaluate whether • The primary providers of a given type of good or
opportunities exist for workers to exercise their rights service and overall comprise the majority of the
to freedom of association and collective bargaining. organization’s purchases; or
It also aims to reveal actions that have been taken to
support these rights across the organization’s range of • Identified as having the highest risk of incidents of
operations. This Indicator does not require the reporting violations related to human rights.
organization to express a specific opinion on the quality
of national legal systems. 4. Documentation
2. Compilation
organization’s legal, compliance, and human resources
2.1 Identify operations and significant suppliers departments.
in which employee rights to exercise freedom
of association or collective bargaining may be 5. References
violated or at risk. The process of identification
• ILO Convention 87, ‘Freedom of Association and
should reflect the organization’s approach to
Protection of the Right to Organise Convention’,
risk assessment on this issue and can draw from
1948.
recognized international data sources such as ILO
reports (yearly report of ILO Committee of Experts
• ILO Convention 98, ‘Right to Organise and
on the implementation of ratified conventions and
Collective Bargaining Convention’, 1949
recommendations, as well as the Governing Body’s
reports on freedom of association).
• United Nations Universal Declaration of Human
Rights, 1948.
2.2 Report operations and significant suppliers
identified in which employee rights to exercise
• International Covenant on Economic, Social and
freedom of association or collec-tive bargaining
Cultural Rights, 1966.
may be violated or at risk either in terms of:

• Type of operations (e.g., manufacturing plant);
or

• Countries or geographical areas with
operations considered at risk.

Version 3.1 7


HR6 Operations and significant suppliers response to special application by the country concerned
and consultation with representative organizations of
identified as having significant risk for employers and workers.
incidents of child labor, and measures
Note: ILO Convention 138 refers to both child labor and
taken to contribute to the effective young workers. See below for the definition of ‘young
abolition of child labor. worker’.

1. Relevance
The abolition of child labor is a key principle and
objective of major human rights declarations and
legislation, and is subject to ILO Conventions 138 and
provision of such products and services. In the context of
182. The presence and effective implementation of
this Indicator, ‘significant’ refers to suppliers who are:
policies on child labor are a basic expectation of socially
responsible conduct.
• The primary providers of a given type of good or
2. Compilation
organization’s purchases; or
2.1 Identify operations considered to have significant
risk for incidents of: • Identified as having the highest risk of incidents of
violations related to human rights.
• Child labor; and/or
Young worker
• Young workers exposed to hazardous work.
A person who is above the applicable minimum working
age and younger than 18 years of age.
The process of identification should reflect the
organization’s approach to risk assessment on this
4. Documentation
issue and can draw from recognized international
data sources such as ILO reports. Potential information sources include the reporting
2.2 Report operations considered to have significant departments.
risk for incidents of child labor either in terms of:
5. References
• Type of operations (e.g., manufacturing plant);
• ILO Convention 138, ‘Minimum Age Convention’,
or
1973.

• ILO Convention 182, ‘Worst Forms of Child Labour
operations considered at risk.

2.3 Report on any measures taken by the organization
• ILO Declaration on Fundamental Principles and
in the reporting period intended to contribute to
Rights at Work, 86th Session, 1998.
the elimination of child labor. See the ILO Tripartite
Declaration and OECD Guidelines for further
• United Nations Convention on the Rights of the
guidance.
Child, 1989.

3. Definitions
Child

This term applies to all persons under the age of 15 years
or under the age of completion of compulsory schooling
(whichever is higher), except in certain countries where
economies and educational facilities are insufficiently
developed and a minimum age of 14 years might apply.
These countries of exception are specified by the ILO in

8 © 2000-2011 GRI


HR7 Operations and significant suppliers bonded labor, but debts can also be used as a means
of maintaining workers in a state of forced labor.
identified as having significant risk for Withholding identity papers, requiring compulsory
incidents of forced or compulsory labor, deposits, or compelling workers, under threat of firing,
to work extra hours to which they have not previously
and measures taken to contribute to agreed, are all examples of forced labor.
the elimination of all forms of forced or
compulsory labor.
1. Relevance
Not to be subjected to forced or compulsory labor provision of such products and services. In the context of
is considered a fundamental human right and is a this Indicator, ‘significant’ refers to suppliers who are:
provision of the UN Universal Declaration of Human
• The primary providers of a given type of good or
Rights and subject to ILO Core Conventions 29 105.
This type of labor can exist in a variety of forms and the
organization’s purchases; or
data provided will indicate the reporting organization’s
challenges in contributing to the abolition of forced and
• Identified as having the highest risk of incidents of
compulsory labor.
violations related to human rights.

2. Compilation
4. Documentation
2.1 Identify operations considered to have significant
risk for incidents of forced or compulsory labor.
The process of identification should reflect the
departments.
organization’s approach to risk assessment on this
issue and can draw from recognized international
5. References
data sources such as ILO reports.
• ILO Conventions 29, ‘Forced Labour Convention’,
2.2 Report operations considered to have significant 1930.
risk for incidents of compulsory labor either in
terms of: • ILO Convention 105, ‘Abolition of Forced Labour’,
1957.
• Type of operations (e.g. manufacturing plant);
or • League of Nations (later UN) Slavery Convention,
1927.
operations considered at risk. • United Nations Supplementary Convention on
the Abolition of Slavery, the Slave Trade, and
2.3 Report on any measures taken by the Institutions and Practices Similar to Slavery, 226
organization in the reporting period intended U.N.T.S.3, 1957.
to contribute to the elimination of all forms of
forced or compulsory labor. See the ILO Tripartite • Universal Declaration of Human Rights (United
Declaration and OECD Guidelines for further Nations General Assembly Resolution 217 A (III) of
guidance. 10 December 1948), Articles 4 5.

3. Definitions • ILO Declaration on Fundamental Principles and
Rights at Work, 86th Session, 1998.
Forced or compulsory labor

All work and service which is exacted from any person
under the menace of any penalty and for which the
said person has not offered her/himself voluntarily
(ILO Convention 29, Forced Labour Convention, 1930).
The most extreme examples are slave labor and

Version 3.1 9


HR8 Percentage of security personnel 5. References
trained in the organization’s policies • ILO Convention 29, ‘Forced Labour Convention’,
1930.
or procedures concerning aspects
of human rights that are relevant to • ILO Convention 105, ‘Abolition of Forced Labour
operations.
1. Relevance • The Voluntary Principles on Security and Human
Rights, 2000.
The conduct of security personnel towards third parties
is underpinned by their training in human rights
issues, particularly regarding the use of force. Training
security personnel can help prevent reputational
and litigation risks that arise from inappropriate
actions or approaches not condoned by the reporting
organization. Information provided under this Indicator
helps to demonstrate the extent to which management
systems pertaining to human rights are implemented.
This measure indicates the proportion of the security
force that can reasonably be assumed to be aware
of the organization’s expectations of human rights
performance.

2. Compilation
2.1 Identify the total number of security personnel the
reporting organization employs directly.

2.2 Report the percentage of security personnel who
have received formal training in the organization’s
policies on, or specific procedures for, human
rights issues and their application to security.
This can refer either to training dedicated to the
topic or a module within a more general training
program.

2.3 Report whether training requirements also apply
to third party organizations providing security
personnel.

3. Definitions
Security personnel

Individuals employed for the purposes of guarding
property of the organization, crowd control, loss
prevention, and escorting persons, goods, and valuables.

4. Documentation
organization’s human resources department and
training records received by internal security personnel.
Contractors may hold similar information with respect to
their employees.

10 © 2000-2011 GRI


HR9 Total number of incidents of 3. Definitions
violations involving rights of indigenous Indigenous peoples

people and actions taken. Indigenous peoples are those whose social, cultural,
political, and economic conditions distinguish
1. Relevance
them from other sections of the dominant national
The number of recorded incidents involving the rights community, or who are regarded as indigenous on
of indigenous peoples provides information about the account of their descent from the populations which
implementation of an organization’s policies relating inhabited the country, or a geographical region to
to indigenous peoples. This information will help which the country belongs, at the time of conquest
indicate the state of relations with these stakeholder or colonization or the establishment of present state
communities, particularly in regions where indigenous boundaries and who, irrespective of their legal status,
people reside or have interests near operations of retain some or all of their own social, economic, cultural,
the reporting organization. The information also and political institutions.
provides an additional entry point for support groups.
4. Documentation
ILO Conventions 107 and 169 address the rights of
indigenous peoples. Potential information sources include the reporting
organization’s operating procedures and guidelines on
2. Compilation the issue. Other information may be supplied by country
managers and by legal specialists of the reporting
2.1 Identify incidents involving indigenous rights
organization. Data on indigenous people within the
among the organization’s own employees, and
workforce may be obtainable from employee records.
in communities near existing operations that are
likely to be affected by planned or proposed future
5. References
operations of the reporting organization.
• Charter of the United Nations, Preamble, San
‘Incidents’ refer to legal actions, complaints Francisco, 1945.
registered with the organization or competent
authorities through a formal process, or instances • International Finance Corporation’s Performance
of non-compliance identified by the organization Standards on Social Environmental Sustainability,
through established procedures such as 2006.
management system audits or formal monitoring
programs. • ILO Convention (107) Indigenous and Tribal
Populations Convention, 1957.
2.2 Report the total number of identified incidents
involving indigenous rights during the reporting • ILO Convention (169) Concerning Indigenous and
period. Tribal Peoples in Independent Countries, 1991.

2.3 Report the status of the incidents and actions taken • United Nations Declaration on the Rights of
with reference to the following: Indigenous Peoples, 2007.

• Organization has reviewed the incident;

• Remediation plan is being implemented;

• Remediation plan has been implemented
and results reviewed through routine internal
management review processes; and

• Incident is no longer subject to action (i.e.,
resolved, case completed, no further by action
by company, etc).

Version 3.1 11


HR10 Percentage and total number of 5. References
operations that have been subject to • Global Compact Business Guide for Conflict Impact
Assessment and Risk Management, 2002.
human rights reviews and/or impact
assessments. • Guidance on Responsible Business in Conflict-
Affected and High -Risk Areas: A Resource for
1. Relevance
Companies and Investors, UNGC/PRI, 2010.
Reporting organizations need to be aware of their
special responsibility to respect human rights. The • OECD Guidelines for Multinational Enterprises,
presence of the reporting organization’s operations Revision 2000.
can have positive and negative effects in relation
to respecting on the protection of human rights. • OECD Risk Awareness Tool for Multinational
Organizations can affect human rights directly, through Enterprises in Weak Governance Zones (in
their own actions and operations, and indirectly, through particular ch. 2, 4 7), 2006.
their interaction and relationships with others, including
governments, local communities and suppliers. • Multinational Enterprises in Situations of
Violent Conflict and Widespread Human Rights
Information reported for this Indicator will provide Abuses, OECD, Working Papers on International
insight into how far the reporting organization takes Investment, number 2002/1, 2002.
human rights considerations into account when making
decisions on their locations of operations. It will also
evaluate the potential of its being associated with, or
considered complicit in, human rights abuse.

2. Compilation
2.1 Identify countries in which the reporting
organization operates.

2.2 Report the total number of operations, by country.

operations that have undergone human rights
reviews or human rights impact assessments, by
country.

3. Definitions
Human rights reviews

A formal or documented assessment process that
applies a set of human rights performance criteria.

4. Documentation
departments, information supplied by country managers
and the risk management office.

12 © 2000-2011 GRI


HR11 Number of grievances related • Internal Stakeholders;

to human rights filed, addressed, and • External stakeholders; and
resolved through formal grievance
• Gender, minority group membership and other
mechanisms. indicators of diversity (for grievances filed by
1. Relevance an individual or group of people and not an
organization).
Disputes over the human rights impact of an
organization’s operations and decisions may occur.
3. Definitions
Effective grievance mechanisms play an important role
in the successful protection of human rights. Grievance mechanisms

A system consisting of specified procedures, roles and
2. Compilation
rules for methodically addressing complaints as well as
2.1 Identify existing formal organizational grievance resolving disputes. Grievance mechanisms are expected
mechanisms. to be legitimate, accessible, predictable, equitable,
rights-compatible, clear and transparent and based on
2.2 Report the total number of grievances related to dialogue and mediation.
human rights filed through formal organizational
grievance mechanisms during the reporting
4. Documentation
period.
2.3 Report the total number of addressed grievances organization’s legal, compliance, and human resources
related to human rights from those filed in the departments.
reporting period, broken down by:
5. References
• Internal Stakeholders;
None.
• External stakeholders; and

indicators of diversity (for grievances filed by
an individual or group of people and not an
organization).

2.4 Report the total number of resolved grievances
related to human rights from those filed in the

• Internal Stakeholders;

• External stakeholders; and

indicators of diversity (for grievances filed by
an individual or group of people and not an
organization).

2.5 Report the total number of grievances related
to human rights addressed and resolved during
the reporting period that were filed before the

Version 3.1 13


Society
Aspect: Local Communities

SO1 P
ercentage of operations with implemented
Co r e

local community engagement, impact
assessments, and development programs.

S09 Operations with significant potential or actual
Co r e


SO10 Prevention and mitigation measures
implemented in operations with significant
Co r e

potential or actual negative impacts on local
communities.

Aspect: Corruption
SO2 Percentage and total number of business
Co r e

units analyzed for risks related to corruption.

Co r e

organization’s anti-corruption policies and
procedures.

SO4 Actions taken in response to incidents of
Co r e

corruption.

Aspect: Public Policy

SO5 Public policy positions and participation in
Co r e

public policy development and lobbying.

SO6 Total value of financial and in-kind
contributions to political parties, politicians,
Add

and related institutions by country.

Aspect: Anti-Competitive Behavior

SO7 Total number of legal actions for anti-
competitive behavior, anti-trust, and
Add


Aspect: Compliance

SO8 Monetary value of significant fines and total
Co r e

compliance with laws and regulations.

Version 3.1. 1

IP Indicator Protocols Set: SO

Relevance Operation
The categories of Labor, Human Rights, and Product A single location used by an organization for the
Responsibility address social impacts associated with production, storage and/or distribution of its goods
specific stakeholder groups (such as employees or and services, or for administrative purposes (e.g.,
customers). However, the social impacts of organizations office). Within a single operation, there may be multiple
are also linked to interactions with market structures and production lines, warehouses, or other activities. For
social institutions that establish the social environment example, a single factory may be used for multiple
within which stakeholder groups interact. These products or a single retail outlet may contain several
interactions, as well as the organization’s approach to different retail operations that are owned or managed by
dealing with social groups such as communities, represent the reporting organization.
an important component of sustainability performance.
The Society Performance Indicators therefore focus on the Vulnerable Groups
impacts organizations have on the communities in which
A vulnerable group is a set or subset of people with
they operate, and how the organization’s interactions with
some specific physical, social, political, or economic
other social institutions are managed and mediated. In
condition or characteristic that places the group at a
particular, information is sought on bribery and corruption,
higher risk of suffering a burden, or at a risk of suffering
involvement in public policy-making, monopoly practices,
a disproportionate burden of the social, economic or
and compliance with laws and regulations other than labor
environmental impacts of an organization’s operations.
and environmental.
Vulnerable groups may include, but are not limited
to, children and youth, the elderly, people with
Definitions disabilities, ex-combatants, the internally displaced,
Corruption refugees or returning refugees, HIV/AIDS- affected
households, indigenous peoples, and ethnic minorities.
Corruption is ‘the abuse of entrusted power for private
Vulnerabilities and impacts may differ by gender.
gain’1 and can be instigated by individuals in the public or
private sector. It is interpreted here to include such corrupt
General References
practices as bribery, fraud, extortion, collusion, conflict of
interest, and money laundering. In this context, it includes • I
nter-American Convention Against Corruption, 1996.
an offer or receipt of any gift, loan, fee, reward, or other
advantage to or from any person as an inducement to do • O
something that is dishonest, illegal, or a breach of trust in Revision 2000.
the conduct of the enterprise’s business.2 This may include
gifts other than money, such as free goods and holidays, • O
ECD Convention on Combating Bribery of
or special personal services provided for the purpose of, Foreign Public Officials in International
or liable to result in, an improper advantage or that may Business Transactions, 1997.
result in moral pressure to receive such an advantage.
• O
Local Community
• Stakeholder Engagement: A Good Practice
Persons or groups of people living and/or working in any
Handbook For Companies Doing Business In
areas that are economically, socially or environmentally
Emerging Markets, IFC, 2007.
impacted (positively or negatively) by the organization’s
operations. The local community can range from
• U
nited Nations Convention Against Corruption, 2003.
people living adjacent to operations through to isolated
settlements at a distance from operations that may
experience the impacts of these operations.

1
Transparency International
2
T
hese definitions are based on ‘Business Principles for Countering
Bribery’ which have been developed through a project managed
by Transparency International.

2 © 2000-2011 GRI


SO1 Percentage of operations with • Stakeholder engagement plans based on
stakeholder mapping;
implemented local community
engagement, impact assessments, and • Broad based local community consultation
committees and processes that include
development programs. vulnerable groups;

1. Relevance
• Works councils, occupational health and
A key element in managing impacts on women and safety committees and other employee
men in local communities is assessment and planning representation bodies to deal with impacts;
in order to understand the potential and actual impacts, and
and strong engagement with local communities in
order to understand their expectations and needs. • Formal local community grievance processes.
There are many elements that can be incorporated into
engagement, impact assessments, and development 3. Definitions
programs. This Indicator seeks to identify which
Community Development Programs
elements have been consistently applied, organization-
wide. Plan that details actions to minimize, mitigate, and
compensate for adverse social and economic impacts,
Engagement, impact assessments, and development and to identify opportunities and actions to enhance
programs, combined with the consistency of their positive impacts of the project on the community.
application, provide insight into the overall quality of an
organization’s efforts, as well as its degree of follow-up 4. Documentation
on policy or policies.
Potential information sources for this Indicator may
include:
2. Compilation
• Public consultation and consultation plans;
2.1 Identify the total number of operations. (The total
number of operations should match that reported
• Agenda and meeting reports of works councils,
under Profile Disclosure 2.8.)
occupational health and safety committees and
other employee representation bodies;
2.2 Identify organization-wide local community
engagement, impact assessments, and
• Baseline studies – socio-economic, health,
development programs.
environment, cultural, etc;
2.3 Report the percentage of operations with
• Social impact assessments;
implemented local community engagement,
impact assessments, and development programs
• Gender impact assessments;
including, but not limited to, the use of:

• Health impact assessments;
• Social impact assessments, including gender
impact assessments, based on participatory
• Environmental impact assessments;
processes;

• Social action plans;
• Environmental impact assessments and
ongoing monitoring;
• Resettlement action plans;
• Public disclosure of results of environmental
• Community development plans;
and social impact assessments;

• Grievance or complaints mechanisms; and
• Local community development programs
based on local communities’ needs;
• Documents held in community information
centers.

Version 3.1. 3


5. References
• International Finance Corporation’s Performance
Standards on Social Environmental
Sustainability, 2006.

• OECD Guidelines For Multinational Enterprises (in
particular Ch ii.3 v.2.b).

• OECD Risk Awareness Tool for Multinational
Enterprises in Weak Governance Zones (in
particular ch. 2, 4 7).

4 © 2000-2011 GRI


S09 Operations with significant 2.2 Identify significant potential negative impacts,
including but not limited to consideration of:
potential or actual negative impacts on
local communities. • Vulnerability and risk to local communities
from potential impacts due to factors such as:
1. Relevance
– Degree of physical or economic isolation of
Organizational operations related to entering, operating, the local community;
and exiting can have a number of significant negative
– Level of socio-economic development
impacts on local communities. Indicators in the GRI
including the degree of gender equality
Framework, such as environmental emissions or
within the community ;
economic data, will offer an overall picture of positive
and negative impacts, but may not be able to present – State of socio-economic infrastructure
them in relation to local communities. (health, education);

– Proximity to operations;
This Indicator is focused on significant potential and
actual negative impacts related to operations and not – Level of social organization; and
on community investments or donations (which are
– Strength and quality of the governance of
addressed under EC1).
local and national institutions around local
communities.
The Indicator informs stakeholders about an
organization’s awareness of its impacts. It also enables
2.3 Identify the exposure of the local community to
an organization to better prioritize and improve its
operations due to higher than average use of/
organization-wide attention to local communities.
impact on shared resources through:

Understanding operations with specific challenges,
• Use of hazardous substances that impact on
combined with information about organization-wide
the environment and human health in general,
processes, enables stakeholders to better assess an
and specifically reproductive health;
organization’s overall community performance. An
analysis of negative impacts enables an organization
• Volume and type of pollution released;
to reflect its approach in management systems and
consequently enhance the brand and reputation of the
• Status as major employer in the local
organization as a potential partner. It simultaneously
community;
strengthens the ability of an organization to maintain
existing operations, and to initiate new ones.
• Land conversion and resettlement; and

2. Compilation
• Natural resource consumption.
2.1 Identify internal sources of information about
potential and actual negative impacts, including 2.4 Identify the significant potential and actual
sources such as: negative economic, social, cultural, and
environmental impacts on local communities and
• Actual performance data; their rights, considering:

• Internal investment plans and associated risk • Intensity/severity of the impact;
assessments;
• Likely duration of the impact;
• All data collected with GRI indicators (e.g., EC9,
EN1, EN3, EN8, EN12, EN14-15, EN19-26, EN29, • Reversibility of the impact; and
LA8, HR6-9, PR1-2) as relates to individual
communities. • Scale of the impact.

Version 3.1. 5


2.5 Report:

• Operations and associated communities
with significant potential or actual negative
impacts;

• Location of the operations with significant
potential or negative impacts; and

• Potential or actual negative impacts of
operations.

3. Definitions
Operations with significant potential or actual

This refers primarily to operations, considered alone
or in combination with the characteristics of local
communities, that have higher than average potential
of negative impacts, or actual negative impacts, on the
social, economic or environmental wellbeing of local
communities (for example, local community health and
safety).

4. Documentation
Potential information sources include organizational
policies and risk assessment procedures, results of data
collection from local community programs, and analysis
results of external stakeholder forums, joint community
committees, stakeholder reports, and other inputs.

Both internal and external sources and references should
be used.

5. References

Enterprises in Weak Governance Zones, 2006.


6 © 2000-2011 GRI


SO10 Prevention and mitigation 4. Documentation
measures implemented in operations Potential information sources include:

with significant potential or actual
• Baseline studies – socio-economic, health,
negative impacts on local communities. environment, cultural, etc;

1. Relevance • Agenda and meeting reports of works councils,
occupational health and safety committees and
This Indicator demonstrates the measures implemented
other employee representation bodies;
in response to the significant potential and actual
negative impacts identified in Indicator SO9.
• Social impact assessments;
The quality and extent of prevention and mitigation
• Gender impact assessments;
measures is important in understanding the potential
and actual impacts of organization-wide operations.
• Health impact assessments;
The information also provides insight into the ability
of the organization to respond appropriately to
• Environmental impact assessments;
potential problems, and therefore the potential risks
that impacts pose to the organization’s reputation or
• Social action plans; and
ability to operate. The approach to prevention and
mitigation measures can also provide insight into how
• Resettlement action plans.
an organization implements its mission, values, and
commitments.
5. References
2. Compilation • OECD Guidelines for Multinational Enterprises (in
particular Ch ii.3 v.2.b), 2000.
2.1 Use the information on potential and actual
negative impacts reported in SO9.
Enterprises in Weak Governance Zones, 2006.
2.2 Report whether, for the significant potential and
actual negative impacts reported in SO9:
• Prevention and mitigation measures were
implemented;

• Prevention and mitigation measures were
implemented in order to:

i. Remediate non-compliance with laws or
regulations;

ii. Maintain compliance with laws or
regulations;

iii. Achieve a standard beyond legal
compliance;

• Prevention and mitigation objectives were
achieved or not.

3. Definitions
None.

Version 3.1. 7


SO2 Percentage and total number of
business units analyzed for risks related
to corruption.
1. Relevance
Efforts to manage reputational risks arising from corrupt
practices by employees or business partners require a
system that has supporting procedures in place. This
measure identifies two specific actions for ensuring the
effective deployment of the reporting organization’s
policies and procedures by its own employees and its
intermediaries or business partners. Risk analysis is an
important and necessary management approach that
helps to assess the potential for incidents of corruption
within the organization.

2. Compilation
2.1 Identify business units analyzed for organizational
risks related to corruption during the reporting
period. This refers to either a formal risk
assessment focused on corruption or the inclusion
of corruption as a risk factor in overall risk
assessments.

business units analyzed for risks related to
corruption.

3. Definitions
None.

4. Documentation
Potential information sources include monitoring
reports.

5. References
• O
Foreign Public Officials in International Business
Transactions, 1997.

• O
Revision 2000.

• I
nter-American Convention Against Corruption,
1996.

• U
nited Nations Convention Against Corruption,
2003.

• B
usiness Principles for Countering Bribery, 2003.

8 © 2000-2011 GRI


organization’s anti-corruption policies
and procedures.
1. Relevance
Efforts to manage reputational risks arising from corrupt
practices by employees or business partners require
a system that has supporting procedures in place.
Training is an important element of such a system as
it builds internal awareness and capacity necessary to
prevent incidents of corruption. This measure reveals
the proportion of the organization’s employees that
can reasonably be assumed to be aware of the anti-
corruption issues.

2. Compilation
2.1 Identify the total number of employees,
distinguishing between management and non-
management employees, using the data from LA1.

2.2 Report separately the percentage of total number
of management and non-management employees
who have received anti-corruption training during
the reporting period.

3. Definitions
None.

4. Documentation
Potential information sources include training records.

5. References
• O
Transactions, 1997.

• O
Revision 2000.

• I
1996.

• U
2003.

• B

Version 3.1. 9


SO4 Actions taken in response to 5. References
incidents of corruption. • U
1. Relevance 2003.

Corruption can be a significant risk to an organization’s
• O
reputation and business. It is broadly linked to
contributing to poverty in transition economies,
Transactions, 1997.
damage to the environment, abuse of human rights,
abuse of democracy, misallocation of investments,
• I
and undermining the rule of law. Organizations are
1996.
increasingly expected by the marketplace, international
norms, and stakeholders to demonstrate their adherence
• O
to integrity, governance, and good business practices.
Revision 2000.
This Indicator demonstrates specific actions taken to
limit exposure to sources of corruption and reduce the
• A
nti-Corruption Instruments and the OECD
risk of new instances of corruption. For stakeholders,
Guidelines for Multinational Enterprises, 2003.
there is an interest in both the occurrence of incidents,
but also how the organization chooses to respond.
• B

2. Compilation
2.1 Report actions taken in response to incidents of
corruption, including:

• T
he total number of incidents in which
employees were dismissed or disciplined for
corruption; and

• T
he total number of incidents when contracts
with business partners were not renewed due
to violations related to corruption.

2.2 Report any concluded legal cases regarding
corrupt practices brought against the reporting
organization or its employees during the reporting
period and the outcomes of such cases.

3. Definitions
None.

4. Documentation
Potential information sources include legal department
records of cases brought against the reporting
organization, its employees, business partners, or
contractors; minutes of the proceedings of internal
disciplinary hearings; and contracts with business partners.

10 © 2000-2011 GRI


SO5 Public policy positions and 3. Definitions
participation in public policy Public policy development

development and lobbying. Organized or coordinated activities to effect government
policy formulation.
1. Relevance
This Indicator provides information that allows Lobbying
organizations to compare public policy positions
Refers to efforts to persuade or influence persons
with formal sustainability policies and objectives. This
holding political office, or candidates for such office, to
information provides insight into the extent to which
sponsor policies, and/or to influence the development
publicly-expressed positions on sustainability are
of legislation or political decisions. In this Indicator,
consistently embedded across the organization and
this can relate to lobbying governments at any level or
aligned across different units. This allows a comparison
international institutions.
of organizational priorities (particularly when making
comparisons within the same sector) at the same time as
4. Documentation
the particular policy positions help to clarify the strategic
relevance of sustainability issues for the organization. It Potential information sources include the public policy
also helps to provide transparency for lobbying activities statements of the reporting organization; internal
for those concerned with the integrity of the practices minutes of government relations committees or
and potential impacts on stakeholders. departments; statements of positions adopted by the
reporting organization in relevant trade associations;
2. Compilation and records of interactions with public policy-makers.

2.1 Participation refers to efforts where the
5. References
organization has taken a formal position or
activities where participation has been formally • O
recognized. While this could include activities Revision 2000.
through trade associations, roundtables, task
forces, and other forms of lobbying with public • O
policymakers, the disclosure relates to the position
of the organization and not that of the bodies in
which it is involved.

2.2 Report the significant issues that are the focus of
the reporting organization’s participation in public
policy development and lobbying. This refers to
participation at the level of the organization rather
than individual operations.

2.3 Report the core positions held on each of the
reported issues above and explain any significant
differences between lobbying positions and
stated policies, sustainability goals, or other public
positions.

Version 3.1. 11


SO6 Total value of financial and in- Related institutions

kind contributions to political parties, Any bodies established with the primary purpose of
arranging official or unofficial funding support for
politicians, and related institutions by political parties, their elected representatives, or persons
country. seeking political office. This definition also includes
think-tanks, policy organs, trade associations, and other
1. Relevance
support organizations that are linked to the creation
The purpose of this Indicator is to reflect the scale of of support for political parties, their representatives, or
the reporters’ engagement in political funding and to candidates for office.
ensure transparency in political dealings and relationships
with the reporting organization. Many countries have 4. Documentation
legislation that sets limits on official expenditure by
Potential information sources include the accounting
parties and political candidates for campaigning purposes.
records of external payments and public disclosure
statements.
2. Compilation
2.1 Identify the total monetary value of financial and 5. References
in-kind contributions committed by the reporting
• O
organization during the reporting period to
Revision 2000.
political parties, politicians, and related institutions.
The value of in-kind contributions should be
estimated.

2.2 Calculate contributions in accordance with national
accounting rules (where these exist).

2.3 Report the total monetary value broken down by
country for those countries where:

• The organization has major operations and/or
sales;

• The organization holds a significant share
of the market in comparison to other
organizations; or

• The sums contributed are significant compared
to the total amount contributed globally.

3. Definitions

Contributions

Contributions can include donations, loans,
sponsorships, purchase of tickets for fundraising
events, advertising, use of facilities, design and printing,
donation of equipment, retainers or jobs for elected
politicians or candidates for office, etc.

12 © 2000-2011 GRI


SO7 Total number of legal actions for Anti-trust and monopoly practices
anti-competitive behavior, anti-trust, and Actions of the reporting organization that may result in
collusion to erect barriers to entry to the sector, unfair
business practices, abuse of market position, cartels,
1. Relevance anti-competitive mergers, price-fixing, and other
collusive actions which prevent competition.
Mergers and acquisitions can affect consumer choice,
pricing, and other factors that are essential to efficient
4. Documentation
markets. Legislation has been introduced in many
countries that seeks to control or prevent monopolies, Potential information sources include the legal
with the underlying assumption that competition department records and public records.
between enterprises also promotes economic efficiency
and sustainable growth. Legal action indicates a 5. References
situation in which the market actions or status of
• O
the organization have reached a sufficient scale to
Revision 2000.
merit concern by a third party. Legal decisions arising
from these situations can carry the risk of significant
disruption of market activities for the organization and/
or punitive measures.

2. Compilation
2.1 This Indicator pertains to legal actions initiated
under national or international laws designed
primarily for the purpose of regulating anti-
competitive behavior, anti-trust, or monopoly
practices.

2.2 Identify legal actions pending or completed during
the reporting period regarding anti-competitive
behavior and violations of anti-trust and monopoly
legislation in which the reporting organization has
been identified as a participant.

2.3 Report the total number of legal actions for anti-
competitive behavior, anti-trust, and monopoly
practices.

2.4 Report the main outcomes of such actions,
including any decisions or judgements.

3. Definitions
Anti-competitive behavior

Actions of the reporting organization and/or employees
that may result in collusion with potential competitors
to fix prices, coordinate bids, create market or output
restrictions, impose geographic quotas, or allocate
customers, suppliers, geographic areas, and product
lines with the purpose of limiting the effects of market
competition.

Version 3.1. 13


SO8 Monetary value of significant fines 2.3 Where the reporting organization has not
identified any non-compliance with laws or
and total number of non-monetary regulations, a brief statement to this fact is
sanctions for non-compliance with laws sufficient.

and regulations. 2.4 Organizations are encouraged to report fines and
1. Relevance non-monetary sanctions in terms of the focus of
laws.
The level of non-compliance within the organization
helps to indicate the ability of management to ensure
3. Definitions
that operations conform to certain performance
parameters. From an economic perspective, ensuring None.
compliance helps to reduce financial risks that occur
either directly through fines or indirectly through 4. Documentation
impacts on reputation. The strength of an organization’s
Data sources include audit results or regulatory tracking
compliance record can also affect its ability to expand
systems operated by the legal department. Information
operations or gain permits.
regarding monetary fines can be found in accounting
departments.
Indicators EN28 and PR9 address compliance with
specific aspects of law. An organization’s overall record of
5. References
compliance with the range of laws under which it must
operate is equally of interest. This Indicator is intended None.
to reflect significant fines and non-monetary sanctions
under laws or regulations not covered by EN28 and PR9,
such as laws and regulations related to accounting fraud,
workplace discrimination, corruption, etc.

2. Compilation
2.1 Identify administrative or judicial sanctions levied
against the organization for failure to comply with
laws or regulations, including:

• International declarations/conventions/
treaties, and national, sub-national, regional,
and local regulations, and.

• Cases brought against the organization
through the use of international dispute
mechanisms or national dispute mechanisms
supervised by government authorities.

2.2 Report significant fines and non-monetary
sanctions in terms of:

• Total monetary value of significant fines;

• Number of non-monetary sanctions; and

• Cases brought through dispute resolution
mechanisms.

14 © 2000-2011 GRI

Indicator Protocols Set: PR IP

Product Responsibility
Aspect: Customer Health and Safety Aspect: Marketing Communications

PR1 Life cycle stages in which health and safety PR6 Programs for adherence to laws, standards,
impacts of products and services are assessed and voluntary codes related to marketing

Co r e
for improvement, and percentage of significant communications, including advertising,
Co r e

products and services categories subject to such promotion, and sponsorship.
procedures.
PR2 Total number of incidents of non-compliance with regulations and voluntary codes
with regulations and voluntary codes concerning marketing communications,
concerning health and safety impacts of including advertising, promotion, and
Add

Add
products and services, by type of outcomes. sponsorship, by type of outcomes.

Aspect: Product and Service Labeling Aspect: Customer Privacy

PR3 Type of product and service information PR8 Total number of substantiated complaints
required by procedures, and percentage of regarding breaches of customer privacy and
Add
Co r e

significant products and services subject to losses of customer data.
such information requirements.
Aspect: Compliance

PR4 Total number of incidents of non-compliance PR9 Monetary value of significant fines for
with regulations and voluntary codes non-compliance with laws and regulations
Co r e

concerning product and service information concerning the provision and use of products
Add

and labeling, by type of outcomes. and services

PR5 Practices related to customer satisfaction,
including results of surveys measuring
Add

customer satisfaction.

Version 3.1 1

IP Indicator Protocols Set: PR

Relevance
The Product Responsibility Indicator set addresses
the effects of products and services management on
customers and users. Organizations are expected to
exercise due care in the design of their products and
services to ensure they are fit for their intended use and
do not pose unintended hazards to health and safety.
In addition, communications related to both products
and services and users need to take into consideration
the information needs of customers and their rights to
privacy. The Indicators are primarily structured in pairs,
with a Core Indicator seeking disclosure on the processes
in place to address the aspect, and an additional
Indicator to report on degree of compliance.

Definitions
Type of non-compliance
Court judgment on failure to act in accordance with
regulations or laws, categorized by the nature of the laws
or regulations breached.

Product and service information/labeling
Information and labeling are used synonymously and
describe communication delivered with the product or
service describing its characteristics.

Customer privacy
The right of the customer to privacy and personal refuge,
including matters such as the protection of data, the
use of information/data only for its original intended
purpose (unless specifically agreed otherwise), the
obligation to observe confidentiality, and protection
from misuse or theft. A customer is understood to
include end-customers (consumer) as well as business-
to-business customers.

Marketing communication
The combination of strategies, systems, methods,
and activities used by an organization to promote
its reputation, brands, products, and services to
target audiences. Marketing communications can
include activities such as advertising, personal selling,
promotion, public relations, and sponsorship.

General References
• O
Revision 2000.

2 ©2000-2011 GRI


PR1 Life cycle stages in which health
3. Definitions
and safety impacts of products and None.
services are assessed for improvement,
4. Documentation
and percentage of significant products
and services categories subject to such organization’s legal and sales departments as well as the
procedures. documentation collected through quality management
systems.
1. Relevance
5. References
This measure helps to identify the existence and scope
of systematic efforts to address health and safety across • OECD Guidelines for Multinational Enterprises,
the life cycle of a product and/or service. Customers Revision 2000.
expect products and services to perform their intended
functions satisfactorily, and not pose a risk to health
and safety. This responsibility is not only subject to
laws and regulations, but is also addressed in voluntary
codes such as the OECD Guidelines for Multinational
Enterprises.

Efforts made to protect the health and safety of
those who use or deliver the product/service have
direct impacts on an organization’s reputation, the
organization’s legal and financial risk due to recall,
market differentiation in relation to quality, and
employee motivation.

2. Compilation
2.1 In each of the following life cycle stages, report
whether the health and safety impacts of products
and services are assessed for improvement:

yes no
Development of product
concept

RD

Certification

Manufacturing and
production

Marketing and promotion

Storage distribution and
supply

Use and service

Disposal, reuse, or recycling

2.2 Report the percentage of significant product
or service categories that are covered by and
assessed for compliance with such procedures.

Version 3.1 3


PR2 Total number of incidents of 2.6 R
eport the total number of incidents of non-
compliance with the health and safety of products
non-compliance with regulations and
and services, broken down by:
voluntary codes concerning the health
• I
ncidents of non-compliance with regulations
and safety impacts of products and
resulting in a fine or penalty;
services during their life cycle, by type of
• I
outcomes.
resulting in a warning; and
1. Relevance
• I
ncidents of non-compliance with voluntary
Protection of health and safety is a recognized goal
codes.
of many national and international regulations.
Failing to comply with legal requirements indicates
3. Definitions
either inadequate internal management systems and
procedures, or lack of implementation. In addition to None.
direct financial consequences, ongoing compliance
failure poses increased financial risk due to damage 4. Documentation
to both reputation and employee motivation. For
an organization, the number of incidents of non-
organization’s legal and RD departments as well as
compliance should remain as low as possible. The trends
documentation collected through quality management
revealed by this Indicator will indicate improvements or
systems.
deterioration in the effectiveness of internal controls.

5. References
2. Compilation
None.
2.1 This Indicator addresses the life cycle of the
product or service once it is available for use and
therefore subject to regulations concerning the
health and safety of products and services.

2.2 Where the reporting organization has not
identified any non-compliance with regulations
and voluntary codes, a brief statement to this fact
is sufficient.

2.3 Identify the total number of incidents of non-
compliance with regulations and voluntary codes
concerning the health and safety of products and
services during the reporting period.

2.4 This Indicator refers to incidents of non-compliance
within the reporting period. If a substantial number
of incidents relate to events in preceding years, this
should be indicated.

2.5 Incidents of non-compliance in which the
organization was determined not to be at fault are
not counted in this Indicator.

4 ©2000-2011 GRI


PR3 Type of product and service 3. Definitions
information required by procedures, None.

and percentage of significant products 4. Documentation
and services subject to such information Potential information sources include legal and sales
requirements. departments and the documentation collected through
quality management systems.
1. Relevance
Accessible and adequate information on the 5. References
sustainability impacts of products and services (positive
• O
and negative) is necessary for customers and end users
Revision 2000.
to make informed purchasing choices, and for these
preferences to be reflected in the market. Providing
appropriate information and labeling with respect to
sustainability impacts is directly linked to compliance
with certain types of regulations and codes (such as
national laws or the OECD Guidelines for Multinational
Enterprises) and, potentially, with strategies for brand
and market differentiation. This measure provides an
indication of the degree to which information and
labeling addresses a product’s or a service’s impact on
sustainability.

2. Compilation
2.1 Report whether the following product and service
information is required by the organization’s
procedures for product and service information
and labeling:

yes no
The sourcing of components
of the product or service

Content, particularly with
regard to substances that
might produce an environ-
mental or social impact

Safe use of the product or
service

Disposal of the product and
environmental/social impacts

Other (explain)

2.2 Report the percentage of significant product or
service categories covered by and assessed for
compliance with such procedures.

Version 3.1 5


PR4 Total number of incidents of 2.5 eport the total number of incidents of non-
R
compliance with regulations concerning product
non-compliance with regulations and
and service information and labeling, broken down
voluntary codes concerning product and by:
service information and labeling, by type
• I
of outcomes. resulting in a fine or penalty;
1. Relevance
• I
The display and provision of information and labeling for resulting in a warning; and
products and services are subject to many regulations
and laws. Non-compliance indicates either inadequate • Incidents of non-compliance with voluntary
internal management systems and procedures or codes.
ineffective implementation. In addition to direct
financial consequences, such as penalties and fines, 3. Definitions
non-compliance poses a risk to reputation and customer
None.
loyalty and satisfaction. An organization’s incidents
of non-compliance should remain as low as possible.
4. Documentation
The trends revealed by this Indicator can indicate
improvements or deterioration in the effectiveness of Potential information sources include the reporting
internal controls. organization’s legal and technical departments as well as
documentation collected through quality management
2. Compilation systems.

2.1 This Indicator refers to incidents of non-
5. References
compliance decided within the reporting period. If
a substantial number of incidents relate to events None.
in preceding years, this should be indicated.

identified any non-compliance with regulations
and voluntary codes, a brief statement to this fact
is sufficient.

compliance with regulations and voluntary codes
concerning product and service information and
labeling during the reporting period.


6 ©2000-2011 GRI


PR5 Practices related to customer 4. Documentation
satisfaction, including results of surveys Potential information sources include the reporting
organization’s customer relations and RD departments.
measuring customer satisfaction.
1. Relevance 5. References
Customer satisfaction is one measure of an organization’s • UNIFEM UNGC Women’s Empowerment
sensitivity to its customers’ needs and, from an Principles: Principles 5 7, 2010.
organizational perspective, is essential for long-term
success. In the context of sustainability, customer
satisfaction provides insight into how the organization
approaches its relationship with one stakeholder group
(customers). It can also be used in combination with other
sustainability measures. Customers’ needs and preferences
may differ by gender and other diversity factors. Used in
combination, customer satisfaction can provide insights
into the degree to which an organization considers the
needs of other stakeholders.

2. Compilation
2.1 Report on organization-wide practices in place to
assess and maintain customer satisfaction, such as:

• Frequency of measuring customer satisfaction;

• Standard requirements regarding

methodologies of surveys; and

• Mechanisms for customers to provide
feedback.

2.2 Report the results or key conclusions of surveys
(based on statistically relevant sample sizes)
conducted in the reporting period that were
related to information about:

• The organization as a whole;

• A major product/service category; or

• Significant locations of operation.

2.3 For any survey results reported, identify the
product/service category or locations of operations
to which they apply.

3. Definitions
None.

Version 3.1 7


PR6 Programs for adherence to laws, • The subject of stakeholder questions or public
debate.
standards, and voluntary codes related
to marketing communications, including 2.4 Report how the organization has responded to
questions or concerns regarding these products.
advertising, promotion, and sponsorship.
1. Relevance 3. Definitions
Marketing communications are designed to influence None.
opinions and purchasing decisions. The growth of
consumer activism shows that stakeholders consider 4. Documentation
marketing communications a significant issue when
they:
organization’s legal, sales, and marketing departments.
• Do not conform to generally accepted ethical or
5. References
cultural standards;
• I
nternational Chamber of Commerce
• Are irresponsible in relation to privacy intrusion recommendations (i.e., the ICC International Code of
and dual standards; Advertising Practice) and related codes of conduct.

• Are irresponsible in their attempts to influence • O
vulnerable audiences such as children; and Revision 2000.

• Are irresponsible in portraying gender roles in • Section J of The UN Beijing Platform For Action,
ways that are not respectful. 1995.

Marketing approaches that are seen as inappropriate
can incur risks for organizations, including alienation
of customers and other stakeholders, damage to
reputation, financial costs, and legislative action.

In addition to frameworks of national or international
law, voluntary and self-regulatory codes (such as the ICC
International Code of Advertising Practice or the OECD
Guidelines for Multinational Enterprises) seek to express
concepts of responsibility in marketing communications.
The adoption of such self-disciplinary codes or rules can
assist organizations in ensuring that their marketing
communications practices conform to generally
accepted standards.

2. Compilation
2.1 Report any codes or voluntary standards relating
to marketing communications applied across the
organization.

2.2 Report the frequency with which the organization
reviews its compliance with these standards or codes.

2.3 Report whether the organization sells products
that are:

• Banned in certain markets; or

8 ©2000-2011 GRI


PR7 Total number of incidents of 3. Definitions
non-compliance with regulations and None.

voluntary codes concerning marketing 4. Documentation
communications, including advertising, Potential information sources include the reporting
promotion, and sponsorship, by type of organization’s legal, sales, and marketing departments.

outcomes. 5. References
1. Relevance
None.
Non-compliance indicates either inadequate internal
management systems and procedures or ineffective
implementation. In addition to direct financial
consequences such as penalties and fines, non-
compliance poses a risk to reputation and customer
of non-compliance should remain as low as possible.
The trends revealed by this Indicator can indicate
improvements or deterioration in the effectiveness of
internal controls

2. Compilation
2.1 This Indicator refers to incidents of non-compliance
within the reporting period. If a substantial number
of incidents relate to events in preceding years, this
should be indicated.

2.2 Where the reporting organization has not identified
any non-compliance with regulations and voluntary
codes, a brief statement to this fact is sufficient.

compliance with regulations concerning marketing
communications during the reporting period.


2.5 Report the total number of incidents of non-
compliance with regulations concerning marketing
communications, broken down by:

• Incidents of non-compliance with regulations
resulting in a fine or penalty;

• Incidents of non-compliance with regulations
resulting in a warning; and

• Incidents of non-compliance with voluntary
codes.

Version 3.1 9


PR8 Total number of substantiated 3. Definitions
complaints regarding breaches of Breach of customer privacy
customer privacy and losses of customer Covers any non-compliance with existing legal
data. regulations and (voluntary) standards of which the
reporting organization is a member regarding the
1. Relevance
protection of customer privacy.
Protection of customer privacy is a generally recognized
goal in national regulations and organizational policies. Substantiated complaint
Non-compliance indicates either inadequate internal
Written statement by regulatory or similar official body
management systems and procedures or ineffective
addressed to the reporting organization that identifies
implementation. This Indicator provides an evaluation
breaches of customer privacy, or a complaint lodged
of the success of management systems and procedures
with the organization that has been recognized as
relating to customer privacy protection. In addition to
legitimate by the organization.
direct financial consequences such as penalties and fines,
non-compliance poses a risk to reputation and customer
4. Documentation
of non-compliance should remain as low as possible. Information can be drawn from departments responsible
The trends revealed by this Indicator can indicate for customer service, public relations, and/or legal
improvements or deterioration in the effectiveness of concerns.
internal controls.
5. References
2. Compilation
None.
2.1 Identify the total number of complaints regarding
breaches of customer privacy during the reporting
period.

2.2 If a substantial number of these breaches relate to
events in preceding years, this should be indicated.

2.3 Report the total number of substantiated
complaints received concerning breaches of
customer privacy, categorized by:

• Complaints received from outside parties and
substantiated by the organization; and

• Complaints from regulatory bodies.

2.4 Report the total number of identified leaks, thefts,
or losses of customer data.

identified any substantiated complaints, a brief
statement to this fact is sufficient.

10 ©2000-2011 GRI


PR9 Monetary value of significant
fines for non-compliance with laws and
regulations concerning the provision and
use of products and services.
1. Relevance
The level of non-compliance within an organization is
an indicator of the ability of management to ensure that
operations conform to certain performance parameters.
From an economic perspective, ensuring compliance
helps to reduce financial risks that occur either
directly through fines or indirectly through impacts on
reputation. The strength of an organization’s compliance
record can also affect its ability to expand operations or
gain permits.

2. Compilation
2.1 Identify administrative or judicial sanctions levied
against the organization for failure to comply
with laws or regulations, including international
declarations/conventions/ treaties, and national,
sub-national, regional, and local regulations
concerning the provision and use of the reporting
organization’s products and services. Relevant
information for this Indicator includes but is not
limited to data from PR2, PR4, and PR7.

2.2 Report total monetary value of significant fines.

identified any non-compliance with laws or
regulations, a brief statement to this fact is
sufficient.

3. Definitions
None.

4. Documentation
Data sources include audit results or regulatory tracking
systems operated by the legal department. Information
regarding monetary fines can be found in accounting
departments.

5. References
None.

Version 3.1 11


Index
Technical Protocol – Applying the
Report Content Principles:
an overview 2

Introduction 2

What does the Technical Protocol – Applying
the Report Content Principles cover? 2

Audience 2

Materiality in the context of
the GRI Reporting Framework 3

Sustainability Reporting and Companies 3

Defining report content:
the process 4

Step 1: Identification – identify relevant
topics 5

Step 2: Prioritization 7

Basic features of the Prioritization step 7

Analysis of ‘Significance to Stakeholders’ and
‘Significance to the Organization’ 7

Determining Materiality and relative reporting
priority 9

Step 3: Validation – checking the
Completeness of the material Aspects 10

Review 11

Conclusion 12

Glossary of Terms 13

1

TP Technical Protocol

Technical Protocol – Applying
the Report Content Principles:
an overview
Introduction The Protocol is designed to be used in conjunction with
the GRI Sustainability Reporting Guidelines, the Sector
A reporting organization has to consider many topics
Supplements and other Technical Protocols1. It proposes
when compiling a sustainability report. In order to
a generic approach on how to apply the ‘Reporting
provide a balanced and reasonable representation of
Guidance for Defining Content’2 and the ‘Reporting
its sustainability performance, topics that are relevant
Principles for Defining Content’ that are outlined in the
and material for an organization should be covered in its
GRI Sustainability Reporting Guidelines. Knowledge of
report.
the GRI Reporting Framework is a prerequisite for using
the Protocol. Definitions of key terms used throughout
Identifying the topics that are relevant for a sustainability
this Protocol can be found in the Glossary of Terms, on
report, and prioritizing those topics that are material, is
page 13.
a challenge for most reporting organizations. The range
of topics in a sustainability report varies, depending
In applying the Protocol, the reporting organization will
on the definition of report content and the topics that
be able to provide an explanation, and documentation,
are identified as material. Material topics include those
on how it has applied the ‘Reporting Guidance for
that reflect the organization’s significant economic,
Defining Content’ and the ‘Reporting Principles
environmental and social impacts; and topics that
for Defining Content’, as required by the Standard
would substantively influence the assessments and
Disclosures 3.5-3.73 in the GRI Sustainability Reporting
decisions of stakeholders.
Guidelines.
Defining report content correctly is crucial in making
sustainability reporting a valuable exercise, for reporting Audience
organizations and report users.
The Technical Protocol is intended primarily for the
use of those involved in preparing, approving and
What does the Technical Protocol – assuring sustainability reports. The Protocol is also of
value for others, internal and external to the reporting
Applying the Report Content Principles organization, who would like to learn more about the
cover? process for defining report content outlined by the GRI
Reporting Framework, including for analytical, research
This Technical Protocol provides process guidance on
and/or educational purposes. The Protocol is designed
how to define the content of a sustainability report. This
for use by organizations of any size, sector, or location.
includes deciding on the Scope of a report, the range of
topics covered, each topic’s relative reporting priority
and level of coverage, and what to disclose in the report
about the process for defining its content.

It is important to note that the process of defining report
content is dependent on the individual characteristics
of a reporting organization. It is a highly iterative and
complex process. The Protocol aims to help reporting
organizations visualize the process as a series of steps.

1
For more information on the GRI Reporting Framework visit: www.globalreporting.org
2
See GRI Sustainability Reporting Guidelines Versions 3.1 and 3.0, pp.7-13.
3
See GRI Sustainability Reporting Guidelines Versions 3.1 and 3.0, pp.21-22.

2 © 2011 GRI


meet the needs of the present without compromising
Materiality in the context the needs of future generations. These material topics
of the GRI Reporting will often have a significant financial impact in the near-
term or long-term on an organization. They will therefore
Framework also be relevant for stakeholders who focus strictly on
the financial condition of an organization.
Material topics for a reporting organization should
include those topics that have a direct or indirect impact Many topics that attract significant stakeholder interest
on an organization’s ability to create, preserve or erode in an organization, or represent major economic,
economic, environmental and social value for itself, its environmental, or social impacts, result in financial
stakeholders and society at large. consequences within a time frame that will be relevant
for at least some participants in capital markets.4
The operations and activities of an organization lead
to positive and negative economic, environmental and The threshold for defining material topics to report
social impacts. Some of these sustainability impacts will should be set to identify those opportunities and risks
be visible to stakeholders, who will express an interest which are most important to stakeholders, the economy,
in them directly. But not all sustainability impacts will environment, and society, or the reporting organization,
be recognized by stakeholders. Some impacts may be and therefore merit particular focus in a sustainability
slow and cumulative. Others will occur at a distance from report.
stakeholders, so that causal links may not be clear.
Sustainability Reporting and Companies
Sustainability impacts create both opportunities and
There may be overlap between the content of a
risks for an organization. The ability of an organization
sustainability report and the content of existing
to recognize opportunities and risks, and act effectively
statutory reporting requirements for companies, in
in relation to them, will determine whether the
terms of:
organization creates, preserves or erodes value.
• Sustainability performance indicators correlated to
By following the ‘Reporting Guidance for Defining key value drivers or financial metrics
Content’, and applying the ‘Reporting Principles for
• Qualitative risks and opportunities within a time
Defining Content’ in the GRI Sustainability Reporting
frame, relevant for the purposes of statutory
Guidelines, the reporting organization should be able to
reporting requirements
report on those topics that demonstrate its impacts, to
recognize and set out to address opportunities and risks, Sustainability reporting should address all material
and to measure and understand its value in financial and sustainability topics that are relevant in understanding
non-financial terms. how a company can create, preserve or erode value
over time. Economic, environmental and social impacts
The materiality focus of sustainability reports is broader can become important over an extended time period.
than the traditional measures of financial materiality. In Reports must be able to reflect both immediate,
financial reporting, materiality is commonly thought of acute topics and foreseeable longer-term topics. A
as a threshold for influencing the economic decisions sustainability report therefore covers a wider range of
of those using an organization’s financial statements, topics than statutory reporting requirements, including
investors in particular. The concept of a threshold is also but not limited to:
important in sustainability reporting, but it is concerned
• Impacts on stakeholder groups that are of high
with a wider range of impacts and stakeholders.
significance to them
Materiality for sustainability reporting is not limited
only to those sustainability topics that have a significant • Opportunities to contribute to broader sustainability
financial impact on the organization. Determining objectives
materiality for a sustainability report also includes
• Opportunities to adapt to planned changes in
considering economic, environmental, and social
policies and regulatory frameworks
impacts that cross a threshold in affecting the ability to

These impacts could come in a range of forms, including but not limited to:
4

• Significant ongoing impacts on short-term financial indicators (e.g., cash flow)
• Sudden changes in the financial position of an organization due to the realization of an opportunity or risk
• Cumulative effects over time resulting in financial consequences that are not material in the short-term, but may be material for
long-term investors

3


Defining report content:
the process Topics
GRI REPORTING FRAMEWORK
Categories
This chapter describes the process that reporting STANDARD DISCLOSURES
organizations should go through in order to answer the Aspects
question of ‘what to report’. Strategy
and Management Approach
and
The process begins with the identification of relevant Profile Performance Indicators
topics. Relevant topics are then prioritized as material
Aspects, which are then validated. The end result of
this process is a list of material Aspects and related
Standard Disclosures which should be disclosed in the
organization’s sustainability report.
Figure 1: GRI Reporting Framework Terminology
The reporting organization’s senior decision-makers
Having followed the process steps, it is vitally important
should take ownership of the process for defining report
that all reporting organizations undertake a review of
content, and should approve any associated strategic
their sustainability report.
decisions.
The four ‘Reporting Principles for Defining Content’
Figure 1 depicts the terminology used in the GRI
featured in the GRI Sustainability Reporting Guidelines
Reporting Framework. Knowledge of this terminology
should be used in the process for defining report
is important in understanding the process for defining
content: ‘Materiality’, ‘Stakeholder Inclusiveness’,
report content.
‘Sustainability Context’ and ‘Completeness’.5
Each Reporting Principle features three components:
The three process steps for defining report content are
a definition, an explanation, and tests. All three
depicted in Figure 2. They are:
components need to be considered in the process.
1. Identification
Figure 2 indicates which of these Reporting Principles
2. Prioritization
is significant in the different process steps. ‘Stakeholder
3. Validation Inclusiveness’ is applied to varying degrees throughout
the whole process.

Topics, Categories, Aspects, Disclosures on Management Approach and Performance Indicators

Report

IDENTIFICATION PRIORITIZATION VALIDATION

Sustainability Materiality Completeness
Context
Stakeholder Inclusiveness

REVIEW

Figure 2: Defining report content – the process

5
See GRI Sustainability Reporting Guidelines Versions 3.1 and 3.0, pp. 8-13.

4 © 2011 GRI


It is important to note that the process for defining Step 1: Identification – identify relevant
report content is iterative and dynamic, rather than
linear and static. The reporting organization repeats the
topics
process for each reporting period, thereby refining the
reporting process. Topics, Categories, Aspects, Disclosures on Management Approach and Performance Indicators

Documentation of the process is crucial, including its Report
methodologies, assumptions and the decisions taken.
Accurate records facilitate analysis and assurance, help IDENTIFICATION PRIORITIZATION VALIDATION
to fulfill the Standard Disclosures 3.5-3.8 in the GRI
Sustainability Reporting Guidelines6, and enable the Sustainability Materiality Completeness
reporting organization to explain and defend its chosen Context

approach. Stakeholder Inclusiveness

Inevitably, the process for defining report content REVIEW

requires subjective judgments. The reporting
organization should be transparent about its judgments. The aim of the Identification step is to create a shortlist
This will enable internal and external stakeholders to of relevant topics that should be assessed for inclusion in
understand the process. an organization’s sustainability report.

This Technical Protocol is based on the assumption that Relevant topics are those that may reasonably be
the reporting organization determines the Report Scope considered important for reflecting the organization’s
in conjunction with determining the Report Boundary - economic, environmental, and social impacts, or
the range of entities whose performance is represented influencing the decisions of stakeholders. All such topics
in the report (e.g., subsidiaries, joint ventures, sub- potentially merit inclusion in a sustainability report.
contractors, etc).
Reporting organizations should apply a wide-ranging
The ‘Reporting Guidance for Boundary Setting’7 and the radar to identify all relevant topics. All Aspects and
GRI Boundary Protocol8 offer guidance on how to set the related Standard Disclosures identified under each
Boundary for a sustainability report and how to describe Category in the GRI Sustainability Reporting Guidelines
the chosen Boundary to report users. It is referenced at and applicable Sector Supplements should be
the relevant stages in the following process description. considered relevant. They have been developed through
GRI’s multi-stakeholder processes and are generally
applicable for reporting an organization’s sustainability
performance. Alongside these, any other topic outside
the GRI Reporting Framework that meets the definition
for relevant topics should be included in the shortlist.

In order to factor in sustainability impacts and
reasonable stakeholder expectations and interests when
defining relevant topics, the reporting organization
needs to define the range of entities, or groups of
entities, that fall within the Report Boundary. To do so,
the reporting organization needs to determine which
entities it controls or significantly influences.

The Reporting Principles 1. ‘Stakeholder Inclusiveness’
and 2. ‘Sustainability Context’ are the most relevant
Principles for the Identification step, and must be
applied. In assessing the range of potentially relevant

6
7
8
The Boundary Protocol is available for free download from www.globalreporting.org.

5


topics, it is vital to use the tests that underlie these two • Organizational performance in relation to
Principles 9. information about economic, environmental,
and social conditions in relevant locations, e.g.,
These two Reporting Principles involve different points discussing water consumption in relation to
of departure. available supply in a particular location

1. ‘Stakeholder Inclusiveness’ emphasizes attentiveness • Organizational performance in relation to other
to topics raised through the range of stakeholder actors. For example, relating resource usage,
engagement. In order to compile a report that employment creation or wages to that of other
provides a balanced and reasonable representation organizations
of the reporting organization’s performance, and
can inform the assessment and decision-making Further perspectives for analyzing significant
of stakeholders, the reporting organization must economic, environmental, and social impacts may
understand the reasonable expectations and include, but are not limited to:
interests of those stakeholders, and be able to
• The scale of impact and its current and future
describe the process of engagement.
implications
The reporting organization needs to identify its
• Comparison of impacts to relative scale; absolute
stakeholders, and learn about their expectations and
norms; global vs. local limits
interests, in order to take a well-informed decision
on Report Scope. The Principle underlines the • The consequences of impacts
usefulness of stakeholder engagement in informing
• Size and type (positive/negative) of contribution
decision-making during the reporting process.
including externalities
2. ‘Sustainability Context’ emphasizes the necessity of
• The accumulative severity of impacts over time
considering actual impact on sustainability. Impacts
can be considered in absolute and relative terms. • Analysis of the absolute and relative significance
of the organization’s impacts in terms of overall
The Principle is intended to assess the organization’s
economic, environmental and social trends
contribution to the environmental and social
trends that are the focus of sustainability concerns.
Time horizons and criteria play a crucial role in
Understanding the organization’s impacts and
evaluating impacts. The accumulation of impacts
dependencies on ecosystem services can also be
over time, and generational repercussions, should
seen as part of ‘Sustainability Context’.
be evaluated. It is also important to document how
The tests for this Principle10 will guide the reporting the trends that are then identified are prioritized and
organization. In using the tests the organization’s tracked in future reports.
actions are not limited to but may include the review
of documents and information sources that assist in The organization’s analysis of its impacts should
determining and analyzing its significant economic, be systematic and consider the precautionary
environmental and social impacts. principle. In addition, where practicable the
reporting organization should apply a scientific and
These documents and information sources may
internationally validated approach to measurement,
include, but are not limited to:
and rely on proven expertise and authoritative
• Authoritative research and forecasts on economic, research.
environmental, and social topics, for example,
those published by local and international public After applying these two Principles to the range of
institutions/governmental organizations potential topics to consider, the organization should
have identified a shortlist of relevant topics that
• Relevant national and international public
can then be assessed for materiality and relative
policy targets and indicators on economic,
reporting priority.
environmental, and social topics

9
10
See GRI Sustainability Reporting Guidelines Versions 3.1 and 3.0, p. 12.

6 © 2011 GRI


Step 2: Prioritization The methodology applied in the Prioritization step
varies according to the individual organization.
Specific circumstances such as business model, sector,
Topics, Categories, Aspects, Disclosures on Management Approach and Performance Indicators
geographic, cultural and legal operating context,
ownership structure, and size and nature of impacts
Report
affect how an organization prioritizes the topics and
Aspects it covers in its sustainability report. What
is important, given this variation, is the need for an
organization to develop a rational process, the ability to
Context document it, and the ability to replicate the process in
Stakeholder Inclusiveness subsequent reporting cycles.

REVIEW The GRI Sustainability Reporting Guidelines require
disclosure on these areas under Standard Disclosure 3.511.

The Prioritization step involves examining all identified
Analysis of ‘Significance to Stakeholders’ and
topics that could be included in a sustainability report,
‘Significance to the Organization’
assessing which topics are material, and deciding the
level of coverage and detail they will be afforded; the It is important to note that while each Aspect should
relative reporting priority. be assessed on ‘Significance to Stakeholders’ and
‘Significance to the Organization’, these viewpoints
In the Prioritization step, analysis should be undertaken overlap to some extent with respect to internal
on the Aspect level. The step also involves deciding how stakeholders. The interests and expectations of
to represent the reporting organization’s performance in stakeholders that are invested specifically in the success
material topics in the report. of the organization (e.g., of workers, shareholders, and
suppliers) should inform the analysis of both viewpoints.

Basic features of the Prioritization step
The Prioritization step should include the following features as a minimum:
1. An assessment of the Aspects based on analyzing the:
• Significance to Stakeholders; and
• Significance to the Organization.
An analysis of Aspects using these viewpoints will help the reporting organization to combine findings from
stakeholder engagement (on how stakeholders perceive impacts) with an assessment of organizational priorities.
2. Determining materiality and relative reporting priority. Depending on the Aspect, this determination should
involve qualitative analysis and discussion, or quantitative assessment, or both, on the basis of criteria. It is
important to note that the fact that a topic is difficult to quantify does not mean that the topic is not material.
The reporting organization needs to establish the thresholds that render an Aspect material, and support its
decision-making about relative reporting priority. Establishing thresholds should include consideration of time
horizons. The thresholds and underlying criteria need to be clearly defined, documented and communicated.
3. A systematic approach. The Prioritization assessment should be systematic, documented and replicable, and
used consistently from year to year. Changes to the assessment approach, and their implications, should be
documented.
4. Visual communication. The reporting organization should be able to communicate the results of its Prioritization
step in a simple visual manner, explaining the relationship of the selected Aspects to the analysis of the two
viewpoints stated above. The representation of Aspects within this visual explanation should be supported by
evidence or a documented rationale.

11

7


SIGNIFICANCE TO STAKEHOLDERS into a series of decisions on what to include and exclude
from its report.
The analysis of this viewpoint should include, but is
not limited to, assessment of the views expressed by
Consideration of the Aspects identified by stakeholders
stakeholders during the reporting period.
may include but is not limited to:

Stakeholder views can be drawn from existing, • Each stakeholder group’s perception of the
ongoing engagement mechanisms, as well as from organization’s impact on that stakeholder group
stakeholder engagement that is initiated specifically
• Each stakeholder group’s perception of the group’s
for defining sustainability report content. Throughout
dependency on the organization
the engagement process the Reporting Principle of
‘Stakeholder Inclusiveness’ is applied in detail. • The geographical location of stakeholders, and the
significance of the Aspect to their region
The nature of the organization’s impact should inform
• The diversity and range of stakeholders who express
the geographic focus of engagement, and the process of
interest and/or are affected
engagement should be appropriate to the stakeholder
group. Stakeholder engagement should identify the • The expectations of stakeholders regarding action
interests of stakeholders who are unable to articulate and response to an Aspect
their views (e.g., future generations, fauna, ecosystems,
• The expectations of stakeholders regarding
etc). These views could be presented by proxies. The
transparency on a particular Aspect
reporting organization should identify a process
for taking such views into account in determining
In addition, prioritizing stakeholders requires analysis of
materiality. The organization should identify the interests
how stakeholders relate to the reporting organization.
of stakeholders with whom it may not be in constant or
This process may include, but is not limited to, the
obvious dialogue.
degree to which stakeholders:

The stakeholder engagement should be two-way in • Are interested in or affected by the organization’s
nature, systematic and objective. Some engagement impacts
processes with specific stakeholder groups, such as
• Have the ability to influence outcomes within the
workers and communities, should be independent of
organization
management and include mechanisms for stakeholders
to express collective views relevant to their location. • Are invested in the success/failure of the
organization
An organization should also be able to identify and
consider their key stakeholders and their respective The GRI Sustainability Reporting Guidelines require
concerns, and how their views may affect decisions on disclosure on stakeholder engagement under Standard
the report content. Disclosures 4.14-4.1712. The reporting organization
should be able to describe how stakeholders are
The engagement process should be sensitive to Aspects identified and prioritized, how their input has been
that are important to key stakeholders while recognizing used or not used, and how different expectations and
gaps between the perceptions of the organization interests are assessed, as well as the organization’s
and stakeholders. Aspects of high significance to key rationale behind the chosen approach.
stakeholders should be considered material, especially
those Aspects that concern the stakeholders’ own The analysis of ‘Significance to Stakeholders’ must
interests. include use of the tests that relate to stakeholders for the
Reporting Principle of ‘Materiality’13.
The analysis requires the reporting organization to
translate the varied opinions of different stakeholders

12
13

8 © 2011 GRI


SIGNIFICANCE TO THE ORGANIZATION The definition of thresholds has a significant effect on a
The analysis should include but is not limited to: sustainability report. It is important that the thresholds
are clearly defined, documented and communicated by
• Current and future financial and non-financial the reporting organization.
implications
In defining thresholds, the organization needs to make a
• Impacts on the strategies, policies, processes,
decision on how to address Aspects that weigh more in
relationships and commitments of the organization
one viewpoint than the other. Emerging issues – Aspects
• Impacts on competitive advantage/management that might become relevant over time – are an example
excellence of this. An Aspect does not need to weigh heavily in
both viewpoints to be deemed a priority for reporting.
The aim of the analysis is to prioritize those Aspects
The Aspect’s weight within one viewpoint is more
that might positively or negatively influence the
important than convergence between the different
organization’s ability to deliver on its vision and/or
viewpoints, and the establishing of a lowest common
strategy.
denominator should be avoided. In addition, as noted
To prioritize these Aspects for reporting, the earlier, Aspects of high significance to key stakeholders
organization’s assessment can include but is not limited concerning their own interests should be considered
to: material for reporting.

• The likelihood of risks or opportunities arising from After the decision on which Aspects should be
an Aspect considered material, the reporting organization needs
to make an assessment of relative reporting priorities.
• The likelihood of a potential long or short term
Depending on the relative reporting priority assigned,
impact
the coverage of material Aspects in the report varies. The
• Severity of impact reporting organization can then decide on the level of
coverage for the individual Aspects.
• How critical the impact is for the long-term
performance of the organization In Figure 3, the area between the two axes includes
• Ability/maturity of the organization to respond the Aspects identified during the Identification step.
Here, the Aspects are placed with respect to the
• Preparedness considerations of stakeholders and the organization.
• Opportunity for the organization to grow or gain All the Aspects within the chart should be considered for
advantage from the impact reporting. The thresholds, represented by the red arcs,
are set by the organization. Where an Aspect sits within
Elements of this information might be available through defined thresholds will determine the level of coverage
established internal policies, practices and procedures the Aspect should receive in a sustainability report.
(e.g., strategy, KPIs, risk assessments, and financial
reports), as well as regulatory disclosure.

The analysis of ‘Significance to the Organization’ must
include use of the tests that relate to organizational
Signiﬁcance to Stakeholders

factors for the Reporting Principle of ‘Materiality’14.

Determining materiality and relative reporting
e

priority
ag
er
ov

After completing the analysis of ‘Significance to
fC
lo

Stakeholders’ and ‘Significance to the Organization’, the
ve
Le

reporting organization will be able to visually represent
an Aspect with respect to both viewpoints.

The organization should now define thresholds that
render an Aspect material. The analysis of the two
viewpoints should be reflected in these thresholds.
Signiﬁcance to the Organization
Aspects of high significance to either Stakeholders or to the Organization should be considered
for reporting

Figure 3: Relative reporting priority
14

9


An organization could consider the following as Step 3: Validation – checking the
examples of how it may address content and coverage Completeness of the material Aspects
levels according to relative reporting priority:

• Aspects with relatively low reporting priority may Topics, Categories, Aspects, Disclosures on Management Approach and Performance Indicators

be Aspects reported to fulfill regulatory or other
reporting requirements. It may be decided to not Report
include them in the report.
• Aspects assigned medium-level reporting priority
may be considered for inclusion in the report, but
given less attention and content. Context
Stakeholder Inclusiveness
• Aspects deemed high-level may be reported on
in great detail, be given more attention, or form a
REVIEW
theme for the report itself.

At this stage in defining report content, the reporting The Validation step requires all identified material
process should revisit the range of entities, or groups of Aspects to be assessed against the Reporting Principle
entities, that fall within the Report Boundary. To do so, of ‘Completeness’ prior to gathering the information to
the organization needs to determine the level of impact be reported. This ensures that Aspects identified in the
of the entities it controls or has significant influence Prioritization step are checked against the dimensions
upon, to determine their relative importance. of Scope, Boundary and Time. If necessary, adjustments
should be made to the selection and coverage of the
Alongside this, the reporting organization needs to material Aspects.
decide on the depth of information in its report; for
which of its entities should it include Performance The reporting organization can also take the approach
Indicators, Disclosure on Management Approach or a of assessing the Performance Indicators for materiality
narrative disclosure covering strategies and dilemmas. during the Validation step. If a Performance Indicator is
See the ‘Reporting Guidance for Boundary Setting’ and deemed material, yet the Aspect it belongs to was not
the GRI Boundary Protocol for further guidance and identified as material, the Aspect should be reconsidered
definitions. for its materiality.

At the end of the Prioritization stage the reporting Validation should be undertaken with the aim of
organization will have established all the Aspects to be ensuring a report provides a reasonable and balanced
included in the report and the level of coverage that representation of the organization’s sustainability
each Aspect will be afforded. performance, including both its positive and negative
contributions.

The Validation step involves assessing the material
Aspects against:

1. Report Scope – the range of sustainability topics
covered in a report

2. Report Boundary – the range of entities whose
performance will be represented by the report

3. Time – the completeness of selected information
with respect to the reporting period

The four tests featured in the Reporting Principle
of ‘Completeness’15 should guide the reporting
organization during the Validation of its report content.

15

10 © 2011 GRI


Conducting these tests will help ensure that report should be subject to the same Reporting Principles
content has been decided on properly. and have the same technical rigor as GRI’s Standard
Disclosures.
It is critical for the material Aspects identified for
inclusion in the report to be signed off by the relevant After the Validation step, the reporting organization
internal senior decision-makers at the reporting should have authorized its chosen material Aspects to
organization. Some organizations may choose to be included in the report. The organization can now
involve external stakeholders in this authorization. The start to gather the information to be reported, and
Validation process should be documented. assemble the report. In gathering the information, the
organization will need to determine the Aspects for
Once the report content has been signed off, the which it already has management and performance
identified material Aspects require translating into information available, and those for which it still needs
disclosure items to report against. to establish management approaches and performance
measurement systems.17
Many of the Aspects identified will correspond to
Aspects in the GRI Sustainability Reporting Guidelines
and Sector Supplements. These documents set out
Review
Disclosures on Management Approach and Performance Once a sustainability report has been compiled and
Indicators under each of the Aspects. presented, it is vitally important that the reporting
organization reviews it. In compiling a report it is
Performance Indicators, as defined in the GRI Reporting crucial to follow the three steps of 1. Identification, 2.
Framework, are the result of a unique engagement Prioritization and 3. Validation. Reviewing a report is of
process and may be considered authoritative: the equal importance to the following of these three steps.
best expected practice for a globally consistent way of
measuring and monitoring performance on each Aspect. Review takes place after the report has been released
Performance Indicators include Core and Additional and the organization is preparing for the next report
Indicators. cycle. A wide-ranging radar should be utilized for the
review. The findings will inform and contribute to the
Core Indicators are generally applicable Indicators in Identification step for the next reporting cycle.
the GRI Sustainability Reporting Guidelines, and are
assumed to best capture the measuring of material The Principles of ‘Stakeholder Inclusiveness’ and
Aspects for most organizations. There may be cases ‘Sustainability Context’, and their associated tests in the
where an Aspect is considered material, but a specific GRI Sustainability Reporting Guidelines18, should inform
Indicator could be deemed not material in the context the review of a sustainability report. They serve as checks
and circumstances. regarding the presentation and evaluation of report
content, as well as checks for the reporting process as a
An organization should report on Core Indicators whole.
unless they are deemed not material on the basis of
the Reporting Principles for Defining Report Content.16 The reporting organization can choose to engage
Additional Indicators may also be determined material. internal and external stakeholders to check whether
the report content provides a reasonable and balanced
A reporting organization may identify material Aspects picture of the organization’s sustainability performance,
that are not addressed in the GRI Reporting Framework. and if the process by which the report content was
To address these Aspects the organization may apply derived reflects the intent of the two Reporting
alternative indicators, or develop their own indicators. Principles.
Organization-specific indicators included in the report

16
If a Core Indicator is not reported and the reporting organization plans to declare an Application Level A or A+, the
organization must explain the reason for the Indicator’s omission. See the GRI Sustainability Reporting Guidelines and
www.globalreporting.org for further information on the GRI Application Levels and background information on reasons for
omission.
17
If an Aspect has been identified as material and the reporting organization lacks sufficient information to report on it, the
sustainability report should state what action will be taken to resolve the information deficit, and the timeframe for doing so.
18

11


Conclusion
This Technical Protocol provides process guidance on
how to define the content of a sustainability report. This
includes deciding on the Scope of a report, the range of
topics covered, each topic’s relative reporting priority
and level of coverage, and what to disclose in the report
about the process for defining its content.

Defining report content is a process that varies with an
organization’s individual circumstances and relies on
informed judgment. As the Protocol cannot address
all variations, the GRI website features a collection of
examples from reporting organizations that describe
the process by which they defined their report content,
required by Standard Disclosures 3.5 – 3.719.

The online examples can be found at:

The Report Content and Materiality Protocol is intended
to help organizations optimize the quality and value of
their sustainability reporting. With a clear idea of what
is involved in defining report content, organizations
are able to focus sustainability reports on material
sustainability topics. Identifying and prioritizing material
topics helps organizations to identify opportunities
and anticipate risks, and enables greater understanding
of their ability to create, preserve or erode economic,
environmental and social value for itself, its stakeholders
and society at large.

19

12 © 2011 GRI


Glossary of Terms
Additional Indicators Indicator Protocol
Additional Indicators are those Indicators identified in An Indicator Protocol provides definitions,
the GRI Guidelines that represent emerging practice compilation guidance, and other information to
or address topics that may be material to some assist report preparers, and to ensure consistency in
organizations but not generally for a majority. the interpretation of the Performance Indicators. An
Indicator Protocol exists for each of the Performance
Aspects Indicators contained in the Guidelines.

The general types of information that are related to a
Performance Indicator
specific Indicator category (e.g., energy use, child labor,
customers). Qualitative or quantitative information about results
or outcomes associated with the organization that is
Categories comparable and demonstrates change over time.

Broad areas or groupings of sustainability topics. The
Precautionary Principle
categories included in the GRI Guidelines are: economic,
environmental, and social. The social grouping is The Precautionary Principle refers to the approach
categorized in terms of Labor Practices, Human Rights, taken to address potential environmental impacts. See
Society, and Product Responsibility. A given category Rio Declaration on Environment and Development
may have several Indicator Aspects. (1992), United Nations Conference on Environment
and Development. ‘Principle 15: In order to protect
Core Indicator the environment, the precautionary approach shall be
widely applied by States according to their capabilities.
Core Indicators are those Indicators identified in the GRI
Where there are threats of serious or irreversible
Guidelines to be of interest to most stakeholders and
damage, lack of full scientific certainty shall not be used
assumed to be material unless deemed otherwise on the
as a reason for postponing cost effective measures to
basis of the GRI Reporting Principles.
prevent environmental degradation.’

Ecosystem dependencies
Report Boundary
For detailed information on ‘dependencies’, see the TEEB
Boundary refers to the range of entities (e.g., subsidiaries,
(The Economics of Ecosystems and Biodiversity) study
joint ventures, sub-contractors, etc) whose performance
discussions at www.teebweb.org.
is represented in the report. In setting the Boundary for
its report, an organization must consider the range of
Entity
entities over which it exercises control (often referred
An organization or sometimes an operation that is to as the ‘organizational boundary’ and usually linked to
considered for inclusion or exclusion from a reporting definitions used in financial reporting) and over which
boundary, no matter whether it is a legally constituted it exercises influence (often called the ‘operational
body. boundary’). In assessing influence, the organization will
need to consider its ability to influence entities upstream
GRI Reporting Framework (e.g., in its supply chain) as well as entities downstream
(e.g., distributors and users of its products and services).
The GRI Reporting Framework is intended to provide
The Boundary may vary based on the specific Aspect or
a generally accepted framework for reporting on
type of information being reported.
an organization’s economic, environmental, and
social performance. The Framework consists of the
Sustainability Reporting Guidelines, the Indicator
Protocols, Technical Protocols, and the Sector
Supplements.

13


Report Scope • Performance Indicators that elicit comparable
information on the economic, environmental, and
Scope refers to the range of sustainability topics covered
social performance of the organization.
in a report. The sum of the topics and Indicators reported
should be sufficient to reflect significant economic,
Topics
environmental, and social impacts. It should also enable
stakeholders to assess the organization’s performance. The largest group of subjects within the terminology
In determining whether the information in the report used in the GRI Reporting Framework (see Figure 1 in
is sufficient, the organization should consider both this Technical Protocol).
the results of stakeholder engagement processes and
broadbased societal expectations that may not have
surfaced directly through stakeholder engagement
processes.

Reporting Principle
Concepts that describe the outcomes a report should
achieve and that guide decisions made throughout the
reporting process, such as which Indicators to respond
to, and how to respond to them.

Sector Supplements
Sector Supplements are versions of the GRI Guidelines
tailored for particular sectors. Some sectors face unique
issues. Sector Supplements capture these issues, which
may not be covered in the original Guidelines. Sector
Supplements feature integrated commentary and new
Performance Indicators, ensuring that sustainability
reports cover key sectoral concerns.

Stakeholders
Stakeholders are defined broadly as those groups or
individuals: (a) that can reasonably be expected to be
products, and/or services; or (b) whose actions can
organization to successfully implement its strategies and
achieve its objectives.

The Guidelines present topics and information for
reporting that are material to most organizations and
of interest to most stakeholders. These are captured in
three types of Standard Disclosures:

• Strategy and Profile Disclosures set the overall
context for reporting and for understanding
organizational performance, such as its strategy,
profile, governance, and management approach;

• Disclosures on Management Approach cover how an
organization addresses a given set of topics in order
to provide context for understanding performance in
a specific area; and

14 © 2011 GRI


Legal Liability

This document, designed to promote sustainability Further information on the GRI and the
reporting, has been developed through a unique Sustainability Reporting Guidelines may be
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report information users from around the world. While
the GRI Board of Directors encourage use of the GRI info@globalreporting.org
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