Ganesh_Citrix
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Ganesh K has over 8 years of experience in IT with expertise in Citrix administration. He is currently a Citrix Administrator at IBM India where he manages the Citrix environment for Henkel, including XenApp, XenDesktop, and NetScaler. Previously, he held Citrix Administrator roles at HCL Technologies and Sutherland Global Services where he supported Citrix environments for clients such as Ericsson and Total Defense. He has extensive experience deploying and managing XenDesktop, XenApp, and Citrix Provisioning Services.
Ganesh_Citrix
- 1. Ganesh K Phone : +91- 9600028272 Email : kganesh.suth@gmail.com Executive Summary I am currently engaged as Technical Services Specialist in IBM India with 8+ years of IT experience. My current responsibilities include managing Citrix day-to-day administration, development and support services in a Xenserver hosted environment. Information Technology Experience Operating System: Windows NT /2008 R2/ 2012 R2 Key Experience highlights: Citrix Administration Education B.Tech (Mechanical), National Institute of Technology, Trichy, Tamilnadu. Employment Summary Dates Organization Roles performed Feb 2016 – Till date IBM India Citrix Administrator Oct 2010 – Feb 2016 HCL Technologies Citrix Administrator, Senior Support Engineer Mar2008 - Oct 2010 Sutherland Global Services Sr. Technical Support Executive Technical Summary Citrix Administration Strong working knowledge in deploying and managing XenDesktop with PVS 7.6, XenApp 6.5, and Citrix PS 4.5 based infrastructure environments Experienced in managing Citrix infrastructure components viz Xenserver, PVS, License server, XA/XD Delivery Controller, Storefront and Netscaler Gateway Knowledge of SQL clustering and mirroring
- 2. Microsoft Windows Knowledge of Windows components that integrate with Citrix technologies like AD Domain services, DNS, DHCP, GPOs, NTFS permissions etc. Knowledge of Microsoft Operating Systems viz Windows 2012/R2, 2008/R2, 2003, Windows 7 and Windows 8 Experience Profile IBM Role: Citrix Administrator Duration Feb’16 – Till Date Customer/s name: Henkel Project Description: This project involved administration of Citrix environment used by Henkel & its partner users. Infrastructure comprises of two XenApp sites for Germany and US. Operating System Windows 2012 R2, 2008 R2 and Windows 7 Citrix XenApp 7.6, PVS 7.6, StoreFront 2.6, Netscaler Gateway 11.0 XenServer 6.5 Duration Feb’16 – Till date Role Citrix Administrator Role Description: Manage OS images, Citrix policies, user profiles, and publishing hosted applications Managing device collections, target devices and replication in PVS Performing vDisk updates to deploy additional applications, application updates, OS patches etc. Manage existing and deploying new delivery groups and managing machine catalogs; Published applications and hosted servers added or removed as required Maintain Xenservers ensuring requisite hotfixes are applied on all Xenserver hosts Monitor workload on hosted servers while fixing any VDA registration issues ensuring environment availability and stability Manage stores/sites in Storefront while diagnosing login or authentication issues by interpreting logs in SF servers Troubleshoot user connectivity and performance issues related to Application and Desktop access Schedule reboot of Infrastructure and most importantly the worker servers are rebooted on a regular basis to ensure best server performance Shadow user session using Citrix Director for troubleshooting purpose Troubleshooting user profile related issues Creating reports for Trend analysis
- 3. HCL Role: Citrix Administrator Duration May’13 – Feb’16 Customer/s name: Ericsson Project Description: This project involved administration of Citrix environment meant to be used by Ericsson &its partner users. Support calls are prioritized as per SLA and ITIL Process. They are categorized as Incident, Change and Problem Management tickets based on ITIL Process. Operating System Windows 2003, 2008 R2 and Windows 7 Citrix Presentation Server 4.5 , XenApp 6.5 and XenDesktop 5.6 Duration May’13 – Feb’16 Role Citrix Administrator Role Description: Responsible for administering and supporting Citrix server environment on Windows Server 2003/2008 R2 Installation and configuration of Citrix PS 4.5 and Xenapp 6.5 Administration of Citrix Xenapp Farm, Zones, ZDC, DataStore, License Server, Web interface, StoreFront, and NetScaler servers/devices Configure Citrix server policies, Load Management, resource manager and Printers in the Farm Participate in Change Management process to ensure proper patches to be deployed in Citrix environment Testing of Applications in Multi-user Environment before publishing them in Citrix environment Performing Citrix Farm and server health checks on regular basis Setting reboot Schedule for Citrix servers using Citrix presentation server Console / Citrix AppCenter Troubleshooting users’ Citrix profile related issues Generating utilization and performance reports using EdgeSight Role: Senior Support Engineer Duration Oct’10 – Apr ‘13 Customer/s name: Total Defense (formerly CA) Project Description: This project involved providing technical support for Anti-malware and Content security filtering applications namely eTrust, Total Defense and Gateway Security on an enterprise scale. Support calls are prioritized as per SLA.
- 4. Operating System Windows 2003, 2008, 2008 R2 and XP Applications eTrust r8.1, Total Defense R12, Gateway Security r8.1 Duration Oct’10 – Apr’13 Role Senior Support Engineer Role Description: Provide L2 technical support for Total Defense (formerly CA) enterprise products (eTrust/Total Defense/Gateway security) – Installation, functionality & usability Setup and administer CA Gateway security as Internet proxy server on client's network Interact with the engineering team to find solution for unresolved issues Use available technology such as scripting languages to provide workarounds or solut ions for customers Provide coaching and mentoring to less-experienced team-members to assist with non-progressing issues Provide enhancement request feedback to Product Engineering team regarding technology environment and customer needs through the defined processes Create product documents, techniques and establishing community forums Sutherland Global Services Role: Technical Support Executive Duration Mar ’08 – Oct ’10 Customer/s name: Microsoft Project Description: This project involved providing technical support for general issues related to Windows Vista & Windows 7 Operating System on a consumer scale. Operating System Windows Vista, Windows 7 Duration Mar’08 – Oct’10 Role Technical Support Executive Role Description: Install, upgrade, support and troubleshoot Windows Vista, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications Provide investigation, diagnosis and resolution for software problems Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe Provide initial assessment of urgency and business impact on all support calls Record incident resolutions in the Help Desk tool
- 5. Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, NIC’s, basic LAN connectivity and others as assigned Ability to work independently and in a team environment Develop trends by monitoring and analyzing incoming calls, problems and support requests Personal Profile Fathers Name: Chalapathi Marital Status: Married DOB 17.06.1985