Gap analysis is used to compare a company's actual performance to its expected performance to determine if it is meeting expectations. It identifies the current state and future state. The first step is to identify the project's objectives and goals to understand the desired future state. Next, the current situation is analyzed by determining what information is needed and how to collect it. Interviews and documents are reviewed. Finally, the gap between the current and future states is identified and actions are determined to bridge that gap and accomplish the objectives. The results are then presented to the team with the right level of detail.