Geae Tech Support Website Six Sigma Case Study
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The document details a Six Sigma DMAIC project led by Michael Spofford at GEAE, aimed at improving the process of locating technical information for aircraft engine manufacturing. The project identified root causes of inefficiencies such as lack of centralization and long process steps, resulting in a web-based tool to standardize access to information. This initiative significantly reduced the average cycle time to 10.25 seconds and resulted in annual savings of approximately $8.8k.
Geae Tech Support Website Six Sigma Case Study
- 1. Six Sigma DMAIC Project GEAE Account Project Leader/Green Belt: Michael Spofford Project Leader Title: Customer Engineer & Certified Green Belt Project Start Date: November 11, 2001 Master Black Belt: Steven Bonacorsi
- 2. Six Sigma in Action Technical Support Web Site Customer Profile – 18,000-Seat Aircraft Engines Manufacturing and Service Company Before Sigma =0.79 Business Problem & Impact Searching for technical information at vendor sites is a long and tedious process. GE ITS technicians experience a loss of productivity due to the lack of centralization and non-digitization of commonly used technical info. Measure & Analyze Data Collection: Cycle time and process steps when locating technical info at vendor sites measured in Excel format by GEAE technicians. Root Causes: Long process steps , lack of centralization, and New Sigma = +6 non standard practices were recognized as root causes. T USL Improve & Control 10 Units: 40 A web based tool was developed to centralize commonly needed technical info and to standardize the practice of Defects 0 Frequency locating these resources. 5 Opportunities per unit 1 Results/Benefits DPMO 0 Process steps were reduced to < 3 when locating technical 0 info reducing cycle time to 10.25 seconds with an 02 46 8 12 16 10 14 expected efficiency savings +8k (annually). Total Time A savings of US$8.8K in 2003!