Exploiting Tools for Faster, More Acceptable Process Improvement Initiatives
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The document discusses process improvement efforts and challenges. It notes that traditional approaches to process documentation and implementation face challenges including overly complex processes, lack of accessibility, and high implementation costs. A new approach is needed that provides simple, accessible, contextual, flexible and executable processes integrated with project tools to drive greater compliance and success. The speaker's company, Digité, provides an integrated process governance solution that links process definition to project execution for improved performance measurement, deployment and continuous improvement.
Exploiting Tools for Faster, More Acceptable Process Improvement Initiatives
- 1. Mahesh Singh Co-founder, Sr. Vice President – Product, Digité, Inc.
- 2. Content Background Challenges in PI Efforts Effective Process Automation for more successful PI Case Studies/ Customer Feedback Q&A (c) Digite, Inc. 2
- 3. Brief Introduction 20+ years in Software/ IT Services companies working on global software projects Early years in SSAD/ CASE Tools/ PM Tool Internal process implementation/ improvement 18 years in the Silicon Valley 2 startups; running the 2nd one – 8 years in April! Focused on enabling process-driven collaborative software development (c) Digite, Inc. 3
- 4. About Digite, Inc. Agile ALM tool vendor headquartered in California Over 75 Customers Worldwide T-Mobile, Magneti Marelli, Sony, D&B, PwC, Keane, Convergys, HCL Technologies, Infosys, Novutek, TechMahindra, Virtusa, Worksoft, Subex, Sungard, SunTec, etc. Nearly 250,000 Active Licenses Presence in the US, the EU, India Partnerships with TCS and Wipro Featured in several Gartner Cool Vendor and Hype Cycle Reports for Application Development & Maintenance since 2006 (c) Digite, Inc. 4
- 5. Digité Implementations Over 80% of our customers are at or getting to CMMi Level 3 – Level 5 Using Digité to Attain a level or to maintain a level much more cost effectively Get away from „traditional‟ approach to documenting processes and enabling project teams to use them This presentation is an abstract of our lessons from these implementations. (c) Digite, Inc. 5
- 6. (c) Digite, Inc. 6
- 7. The Process Lifecycle Process Definition Process Process Deployment/ Improvement Roll-out Process Process Measureme Tailoring/ nt/ Project Feedback Execution (c) Digite, Inc. 7
- 8. Effort and Technology Investment Today Process Definition Process Improvement Process Deployment/ Roll-out Process Process Measurement/ Tailoring/ Feedback Execution (c) Digite, Inc. 8
- 9. Traditional Technology Stack Portfolio Management Project Management Offline/ Online Process Documentation
- 10. Typical Challenges Faced Project Teams‟ Challenges Over-prescriptive and complex processes Lack of access within the “workspace” Significant effort to “convert process to project” – to use the process SEPG/ Management Challenges High cost of implementation and adoption No control on Project teams on how compliant they are except through audits Each new process introduction or revision exercise is manual, long duration, high effort No user feedback loop (c) Digite, Inc. 10
- 11. The Time has come. Technology has Evolved! (c) Digite, Inc. 11
- 12. Need for Redistribution Process Definition Process Deployment/ Process Improvement Roll-out Process Measurement/ Process Tailoring/ Execution Feedback (c) Digite, Inc. 12
- 13. PTMM - Process Technology Maturity Model (Yet to be proposed to SEI!) Improving Optimized Integrated Executable Accessible Online Documented Offline Undocumented Cerebral (c) Digite, Inc. 13
- 14. Critical Success Factor – “Actionable Processes” Simple: Simplest possible process for any situation – “just enough process” Accessible: at the time of need Contextual: Specific process „slice‟ needed for that work item alone Flexible: even if non-compliant Executable: Processes that automatically convert to „work‟ items in relevant tools Integration of Process Definition to Project Execution tools critical to achieve this! (c) Digite, Inc. 14
- 15. New Technology Stack enables Integrated Processes Portfolio Management Project Management Application Lifecycle Management Process Governance
- 16. Technology Enables Greater Process Decomposition Lifecycle Iterative/ Waterfall Development Methodology Process Processes (Project Lifecycle) Governance Compliance, Comprised of Performance Complex Customer Change Request Process Complex Workflow thru Processes (Change Requests, Requirements, Documents) Web Services Decomposed into Compliance, Performance Work Workflow Requirements Review Enabled PPM Processes (Requirement Review Workflow) + ALM (c) Digite, Inc. 16
- 18. Digité’s Process Governance Lifecycle Coverage SEPG/ PMO Define Process Templates Process Automated Templates Metrics Data Published in and User Project Feedback to Execution SEPG/ PMO Environment PMs Tailor Projects/ Process, Process Create performance Projects and captured Execute (c) Digite, Inc. 18
- 19. Process Governance Integrated with Project Execution Process Definition Program/ Project Integrated Agile SDLC Integrated ALM Portfolio/ Program Management Process Governance Process Deployment/ Management • Release/ Iterations/ Monitoring • Lightweight Scheduler Backlog/ User Stories - STaRT • Requirements Mgmt Process Performance • Change Mgmt Measurement • 2-way Integration with MS Project • Defect Tracking Process Improvement • Test Management • Resource Management • Configuration Management • Issues/ Risk / Integrated Traceability Lifecycle Processes – Document Process Templates Management Work processes – Metrics & Reports Integration with SW Tools Sequential/ Parallel/ Project Financials Out-of-the-box: Cross-application • Eclipse/ VSS/ CVS/ SVN Portfolio Management Customer-specific: Customer-specific Support for CMMI/ 6- integrations – Oracle/ • Jira/ Remedy Sigma/ PM-BOK/ Agile/ SAP/ In-house ERP • Synergy Others • Others (c) Digite, Inc. Strictly Confidential 19
- 20. Benefit to Project Team: Actionable Process Process Definition = Reusable Hierarchical Objects with appropriate description Executable: All process elements translate to tasks, workflow steps or work artifacts Minimum Disruption of Current work habits: Completely unobtrusive to the project teams Non-prescriptive, Framework-Agnostic Accessible Flexible – Tailorable at time of project creation Contextual – specific to the task/ work artifact Optimizing: Ability to submit Process Improvement Requests and new Process Artifacts (c) Digite, Inc. 20
- 21. “A Fool with a Tool is still a Fool” (c) Digite, Inc. 21
- 22. Case Study: Magneti Marelli (MMSE) Automotive Supplier - Part of Fiat Group Worldwide presence Mechatronic Systems with complex HW / SW and style Used Digité + Telelogic to implement tailored version of CMMI / Automotive SPICE (c) Digite, Inc. 22
- 23. Business objectives Achieve at the same time: Time-To-Market reduction Products Quality improvement Projects Efficiency improvement Customer/ Vendor collaboration Select a tool allowing Development Teams to: Speak the same language all around the Company and decrease wasted effort needed to define the rules and formalize the results CMMI/ Automotive SPICE based Standard Process definition: o Speed up institutionalization of the standard process o Support process deployment by replacing solutions based on multiple stand- alone specific files with a centralized database Provide ability to Managers to: o Distribute activities among Team Members located in different facilities o Get real time reports without additional effort
- 24. After 18 Months Selection of Digité Enterprise ALM Tool – July 2008 Deployment start: Sept. 2008 After One Year & half: 450 users Expected by end 2010: more than 900 users Extended usage with Customers and Suppliers (c) Digite, Inc. 24
- 25. Infosys: Case Study Key Data Being used for 6000+ live projects across geographies with 90,000+ users Expected to double in next three years Around 800,000+ hits per day Agile process implementation An extensible framework is used for online parameterized process tailoring during project creation and execution.. Helped improved the agility of service delivery Global deployment and orientation Multi location (4) development including vendor location (c) Digite, Inc. 25
- 26. Infosys: RoI Factors Significant reduction in Project Management effort – Collation of weekly/ monthly/ quarterly reports Project Initiation/ Planning Follow-up with team/ work assignment Team member productivity gains from using “one application” vs. multiple applications Process Support 75% reduction in New Process Rollout time (From a MINIMUM of 6 months to 4-6 weeks) Uniformity of metrics and consolidated calculations across process types Productivity gains for SQA and PM community (c) Digite, Inc. 26
- 27. Infosys: Customer Feedback “IPM+ is a complex, global rollout of 50000+ function point application touching 70000+ employees across 5000+ projects. This comprehensive, innovative solution covers project and lifecycle management for 100% services spanning ADM to IMS. It brings visibility into 100% projects, de-risks delivery and improves productivity through prescriptive processes and customizable workflows. It has demonstrated 75% cycle-time reduction to implement new processes.” AVP IS, Infosys Technologies (c) Digite, Inc. 27
- 28. Other Feedback “ Our company has been assessed CMMI Level 3 in the month of October. Digite was of immense help in Project Planning and Project Tracking by monitoring Schedule, Effort, Issues, Defect, Process Deviations and Non-compliances, etc. It was possible for us to compare the Project Goals and Organization Goal and thereby fine-tune the Project Goals” Head of quality, Jasmin (Product Engineering Services Company) “ We have achieved 50% reduction in Functional defects and 10% reduction in overall project effort” Head Quality , Aditi (Product engineering company)
- 29. (c) Digite, Inc. 29
- 30. Thank You! Mahesh Singh Co-Founder/ Sr. Vice President, Product Digité, Inc. mahesh@digite.com +1-408-761-2238 LinkedIn/in/singhmahesh Twitter.com/digite www.digite.com http://blog.digite.com (c) Digite, Inc. 30