Pulse Design & Delivery Panel
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The document summarizes an ISM for Design & Delivery panel discussion with experts from IBM Rational and Tivoli. The panelists were Don O’Toole, Harish Grama, Dave Lindquist, Neeraj Chandra, and Wing To. They discussed how integrating service design, delivery, and management across the lifecycle can enable service innovation through improved visibility, control, and automation. Rational and Tivoli products were highlighted as delivering integrations that bridge gaps in service delivery and enable innovation. Process, people, and technology integration were said to lead to real business service improvements through early problem detection, reduced costs, and performance optimization.
Pulse Design & Delivery Panel
- 1. ISM for Design & Delivery Panel Discussion Don O’Toole, Tivoli Harish Grama, Rational Dave Lindquist, Tivoli Neeraj Chandra, Rational Wing To, Tivoli © 2010 IBM Corporation
- 2. Integrated Service Management enables Service Innovation by aligning design, delivery and management across the entire business service lifecycle… VISIBILITY CONTROL AUTOMATION Line of Design Data Center Enterprise Business & Delivery Operations Operations Design Deliver Manage Strategy Metrics Continual Service Improvement Smart Information Physical Assets Technology Assets 2
- 3. IBM Rational & Tivoli have delivered integrations, helping bridge service delivery gaps and enabling innovation Design and Environment Setup, Testing, Issue Identification and Deployment Planning Deployment and Monitoring Resolution Management Integrate and automate Leverage integrated tools for Resolving problems quicker by deployment planning processes discovery & accelerating sharing problem & ticket across development & provisioning of test lab & information operations production environments. Ensure asset & configuration Ensuring tracking tools for Improving app performance by production problems and details are shared and replicating “real world” synchronized across asset application fixes remain environments - faster testing & stores. synchronized problem resolution Design Deliver Manage Strategy Metrics Visibility Control Automation Continual Service Improvement 3
- 4. Process, people, and technology integration lead to real business service improvements Large financial services business suffering from chronic application quality issues, SLA violations, and poor performance. Development Operations BUILD TEST MONITOR RATIONAL RATIONAL APPLICATION PERFORMANCE DEVELOPER TESTER ITCAM Developer Tester Operations Feed production data to development and test tools Develop software Performance and SLA Identify & isolate and services testing before performance deployment problems. Outcome: • Improved business service due to early problem detection • Reduced revenue loss due to shortened problem resolution times • Reduced cost of re-work through performance optimization before deployment 4
- 5. Today’s Panel Harish Grama David Lindquist VP, Product Development, IBM Fellow, VP, CTO Delivery and Customer Support Tivoli Rational Neeraj Chandra Wing To V.P. Worldwide Strategy VP Strategy and Product Rational Management Tivoli 5
- 6. Track Sessions Monday SDD01 SDD02 SDD03 SDD04 BOF 10:45-12:00 2:00-3:00 3:30-4:30 5:00-6:00 6:00-7:00 1650 - Development and 1639 - IBM Rational Jazz 1888 - - Service Design and 1792 - DevOps: What, Why, and Operations Integration Challenges 1951 - What's Next in Agile Adoption at Rome Tivoli Lab - Delivery Track Kickoff How? - Case Study - Internal and Solution Approaches at Operations? - Birds of Feather Case Study - Internal Isbank - Case Study - Customer Tuesday SDD05 SDD06 SDD07 SDD08 10:45-11:45 2:00-3:00 3:30-4:30 5:00-6:00 1294 - Open Services for 1478 - Managing the Business of 1672 - Mind the Gap: Converging Lifecycle Collaboration: Improving 1322 - Deployment Planning and IT -- Extending the Impact of Software Delivery and Operations Collaboration between IT Automation Solution from Rational Service Management from with Process, Training and Tools - Operations Support and and Tivoli - Integration - DP&A Operations to the Business - Overview - Business Development - Integration - RTC - Integration - SA - CCMDB TSRM Wednesday SDD09 SDD10 SDD11 SDD12 SDD13 8:00-9:00 9:30-10:30 11:00-12:00 2:00-3:00 3:30-4:30 1774 - End-to-End Service 1793 - Pretty and Smart: Tivoli 1764 - The Latest Trends in Cost- 1413 - How Forensic Technology Lifecycle Management Using Application Dependency 1515 - End-to-End Quality and Effective Application Security Automates Smoke Testing with Rational Asset Manager, Tivoli Discovery Manager and Rational Performance Management - Strategies for Secure Operations - IBM Rational - Case Study - CCMDB and WebSphere Software Architect Integration - Integration - ITCAM - RPT Integration - Security Customer Services Registry and Repository - Integration - RSA - TADDM Integration - RAM - CCMDB 6
- 7. © 2010 IBM Corporation