Geoff Thompson - If Only We Could Make Them Listen revised
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The document discusses the importance of effective communication and data management in project management, using the example of Heathrow Terminal 5's early operational issues. It emphasizes the necessity of setting clear goals, understanding recipients' needs, and measuring outcomes to enhance performance. The author, Geoff Thompson, advocates for teamwork and quality requirements in achieving these objectives.
Geoff Thompson - If Only We Could Make Them Listen revised
- 1. Listen | Challenge | Understand | Interpret | Create Experimentus Ltd 85 Tottenham Court Road London W1T 4TQ T: +44 (0)870 770 6099 www.experimentus.com If only we could make them listen! Geoff Thompson EuroSTAR 2009
- 2. Copyright © 2009 Experimentus LtdCopyright © 2009 Experimentus Ltd What would you do..... 2
- 3. Copyright © 2009 Experimentus LtdCopyright © 2009 Experimentus Ltd We provide information? 3 Results Data
- 4. Copyright © 2009 Experimentus LtdCopyright © 2009 Experimentus Ltd But its just data... 4
- 5. Copyright © 2009 Experimentus LtdCopyright © 2009 Experimentus Ltd Who remembers Heathrow Terminal 5? 5
- 6. Copyright © 2009 Experimentus LtdCopyright © 2009 Experimentus Ltd Who remembers Heathrow Terminal 5? In the first 5 days of operation: Over 23,000 bags will get lost, leaving you with a bill well in excess of £3,000,000 to reconnect them with passengers 500 flights will definitely be cancelled Staff will not be able to park due to issues with the security system, and so will not arrive on site on time 28 lifts will not be operating You will definitely be pulled up in front of the UK Parliament to explain yourself 6
- 7. Copyright © 2009 Experimentus LtdCopyright © 2009 Experimentus Ltd Know your recipient Sponsor Project Manager Test Manager 7
- 8. Copyright © 2009 Experimentus LtdCopyright © 2009 Experimentus Ltd You cannot manage what you cannot measure! Understand the goals of the information recipient Set your own goals in line with these Collect traditional test metrics, they are the base data Think about quality requirements as well And finally work as a team 8
- 9. Copyright © 2009 Experimentus LtdCopyright © 2009 Experimentus Ltd Goal setting 9 Dont have test goals Dont think we have test goals Might have test goals Have test goals 25% 17% 25% 29% Source: Experimentus December 2008
- 10. Copyright © 2009 Experimentus LtdCopyright © 2009 Experimentus Ltd Do we care enough to ensure the right information reaches the appropriate people? 10
- 11. Copyright © 2009 Experimentus Ltd Thank You! geoff.thompson@experimentus.com +44 (0)7843 617676