Copyright © 2014 Neustar, Inc. All Rights Reserved 
Getting 
Noticed in a 
Crowded 
Digital World 
December 12, 2014 
ResellerClub HostingCon, India
 No matter who you are or what you do, 
these days, building a credible online brand 
is more important than ever before. 
 Whether you run a start-up in your 
basement, a small business, or a multi-billion- 
dollar corporation – you need a 
meaningful, memorable digital brand that 
tells people who you are and what you’re all 
about.
Get Noticed in a Crowded Digital World
Why is building an 
online brand so important?
BRAND: 
“An entity that engenders an emotional 
From a Commodity to a Brand 
connection with a consumer.” 
Reference: 
• How Starbucks transformed coffee from a commodity into a $4 splurge
What are they selling? 
Safety 
Style 
Happiness 
Athleticism
What are YOU selling? 
Opportunity
Create a memorable brand 
– Provide value to your Users or Customers 
• Offering more than a product: A partnership. 
• There are a lot of options out there – why your product? 
• Create community around the brand, give a home to an 
existing community. 
– Always innovate! 
• “If you aren’t eating, you are being eaten” 
– Foster excitement to create other ambassadors for your brand
Continue the brand 
excitement! 
Inexpensive marketing tactics to build more excitement 
Copyright © 2014 Neustar, Inc. All Rights Reserved 9
Copyright © 2014 Neustar, Inc. All Rights Reserved 10
Guerilla marketing examples 
 Street Teams 
 Giveaways in the park, subway or mall 
 Social Media plan 
 Facebook page & photos 
 Stickers and Insta’ contests 
 Much more! 
Copyright © 2014 Neustar, Inc. All Rights Reserved 11
Master your DOMAIN 
Get noticed 
Get found 
WIN! 
Copyright © 2014 Neustar, Inc. All Rights Reserved 12
Copyright © 2014 Neustar, Inc. All Rights Reserved 13
4 Key Findings with Local Search 
Local search drives sales for local businesses. 
Different devices have different roles in local 
search. 
GPS will play a key role in local search. 
Top categories for local search differ by device. 
Copyright © 2014 Neustar, Inc. All Rights Reserved 14
1. Local search drives sales for local 
businesses. 
‣Over ½ of all local searches end in a 
purchase, with nearly 80% for mobile 
searches. 
‣Mobile phones have the highest conversion 
rate, with four out of five local searches 
ending in a purchase…BUT three out of four 
of those purchases take place in a bricks-and- 
mortar store. 
Copyright © 2014 Neustar, Inc. All Rights Reserved 15
2. Different devices have different 
roles in local search. 
‣ According to the survey, 63% of searchers 
use multiple devices to find local businesses. 
In fact, a 79% of mobile phone users and 81 
% of tablet owners use their devices in local 
search. 
‣Mobile phone and tablet searches are driven 
by a need for information on the go. 
‣ More than half the consumers in this survey, 54%, 
stress the importance of mobile site design 
Copyright © 2014 Neustar, Inc. All Rights Reserved 16
3. GPS will play a key role in local 
search. 
‣ The number of people with a Global 
Positioning System (GPS) on their mobile 
phone rose 6% in 2013. 
‣ „„ GPS owners would like to see information 
such as hours of operation and special offers 
alongside maps and directions. 
Copyright © 2014 Neustar, Inc. All Rights Reserved 17
4. Top categories for local search 
differ by device. 
‣ Restaurants are the most popular search for 
smartphones, while shops lead the way for 
tablets. 
‣ 51% of mobile searchers are looking for 
information on a specific business, product or 
service, with 4/5 of searches ending in a 
purchase̶ most within hours. 
Copyright © 2014 Neustar, Inc. All Rights Reserved 18
What this means… 
‣ Brands & businesses get found 
online (what service are YOU 
using to get found?) 
Local search drives sales 
‣ Make sure customer 
businesses have a website 
Most local searches result in a physical 
location sale 
‣ Mobile, mobile, mobile! 
Have responsive websites ready 
India Web Traffic 
(by device) 
We Are Social Research Project: July 2014 
Copyright © 2014 Neustar, Inc. All Rights Reserved 19
We live in a world of 
Infinite Possibility!
THANKS. 
Ms. Crystal Peterson 
Head of Channel Development, Registry Services 
Crystal.Peterson@neustar.biz 
[m] +1.703.909.2204 
Copyright © 2014 Neustar, Inc. All Rights Reserved 21

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Get Noticed in a Crowded Digital World

  • 1. Copyright © 2014 Neustar, Inc. All Rights Reserved Getting Noticed in a Crowded Digital World December 12, 2014 ResellerClub HostingCon, India
  • 2.  No matter who you are or what you do, these days, building a credible online brand is more important than ever before.  Whether you run a start-up in your basement, a small business, or a multi-billion- dollar corporation – you need a meaningful, memorable digital brand that tells people who you are and what you’re all about.
  • 4. Why is building an online brand so important?
  • 5. BRAND: “An entity that engenders an emotional From a Commodity to a Brand connection with a consumer.” Reference: • How Starbucks transformed coffee from a commodity into a $4 splurge
  • 6. What are they selling? Safety Style Happiness Athleticism
  • 7. What are YOU selling? Opportunity
  • 8. Create a memorable brand – Provide value to your Users or Customers • Offering more than a product: A partnership. • There are a lot of options out there – why your product? • Create community around the brand, give a home to an existing community. – Always innovate! • “If you aren’t eating, you are being eaten” – Foster excitement to create other ambassadors for your brand
  • 9. Continue the brand excitement! Inexpensive marketing tactics to build more excitement Copyright © 2014 Neustar, Inc. All Rights Reserved 9
  • 10. Copyright © 2014 Neustar, Inc. All Rights Reserved 10
  • 11. Guerilla marketing examples  Street Teams  Giveaways in the park, subway or mall  Social Media plan  Facebook page & photos  Stickers and Insta’ contests  Much more! Copyright © 2014 Neustar, Inc. All Rights Reserved 11
  • 12. Master your DOMAIN Get noticed Get found WIN! Copyright © 2014 Neustar, Inc. All Rights Reserved 12
  • 13. Copyright © 2014 Neustar, Inc. All Rights Reserved 13
  • 14. 4 Key Findings with Local Search Local search drives sales for local businesses. Different devices have different roles in local search. GPS will play a key role in local search. Top categories for local search differ by device. Copyright © 2014 Neustar, Inc. All Rights Reserved 14
  • 15. 1. Local search drives sales for local businesses. ‣Over ½ of all local searches end in a purchase, with nearly 80% for mobile searches. ‣Mobile phones have the highest conversion rate, with four out of five local searches ending in a purchase…BUT three out of four of those purchases take place in a bricks-and- mortar store. Copyright © 2014 Neustar, Inc. All Rights Reserved 15
  • 16. 2. Different devices have different roles in local search. ‣ According to the survey, 63% of searchers use multiple devices to find local businesses. In fact, a 79% of mobile phone users and 81 % of tablet owners use their devices in local search. ‣Mobile phone and tablet searches are driven by a need for information on the go. ‣ More than half the consumers in this survey, 54%, stress the importance of mobile site design Copyright © 2014 Neustar, Inc. All Rights Reserved 16
  • 17. 3. GPS will play a key role in local search. ‣ The number of people with a Global Positioning System (GPS) on their mobile phone rose 6% in 2013. ‣ „„ GPS owners would like to see information such as hours of operation and special offers alongside maps and directions. Copyright © 2014 Neustar, Inc. All Rights Reserved 17
  • 18. 4. Top categories for local search differ by device. ‣ Restaurants are the most popular search for smartphones, while shops lead the way for tablets. ‣ 51% of mobile searchers are looking for information on a specific business, product or service, with 4/5 of searches ending in a purchase̶ most within hours. Copyright © 2014 Neustar, Inc. All Rights Reserved 18
  • 19. What this means… ‣ Brands & businesses get found online (what service are YOU using to get found?) Local search drives sales ‣ Make sure customer businesses have a website Most local searches result in a physical location sale ‣ Mobile, mobile, mobile! Have responsive websites ready India Web Traffic (by device) We Are Social Research Project: July 2014 Copyright © 2014 Neustar, Inc. All Rights Reserved 19
  • 20. We live in a world of Infinite Possibility!
  • 21. THANKS. Ms. Crystal Peterson Head of Channel Development, Registry Services Crystal.Peterson@neustar.biz [m] +1.703.909.2204 Copyright © 2014 Neustar, Inc. All Rights Reserved 21

Editor's Notes

  • #2: Hello, my name is Crystal Peterson and I lead the channel development efforts for Neustar’s Registry Services. I’m excited to talk to you today about getting you and your customers noticed in the crowded digital world… From building a brand Marketing that brand And getting your or your customers’ brand found To ultimately get results. – And Most of All, what it all means for YOU I’m here to talk about being powerhouse marketers to get better results for your chosen business, profession or adventure
  • #3: No matter who you are or what you do, building a credible online brand is more important than ever before. you need a meaningful, memorable digital brand that tells people who you are and what you’re all about.
  • #4: But there’s just one problem… The digital landscape is crowded….really, really crowded…. and getting more so every day…. And the people you are trying to reach and influence and persuade and sell to – are, by some estimates, exposed to > 3000 advertising messages / day… I AM EXPOSED TO > 3000 advertising messages a day! Think about how crazy that is… !
  • #5: SO WHY IS BUILDING AN ONLINE BRAND SO IMPORTANT Cutting through this crowded landscape requires a strong online brand YOU must have an online brand that is identifiable and memorable. to access, create, share, and trust content gleaned online more than content from any other source. And, in doing so, you will create advocates who will carry your messages for you. In an offline world one advocate will influence 2 people but in an online world….while Online one advocate will influence 14 people because of the way they create content. People you influence create content that others will find when seeking information.
  • #6: …. A brand's value is merely the sum total of how much extra people will pay for, or how often they will choose, the expectations, memories, stories and relationships of one brand over the alternatives. If the consumer doesn’t pay a premium, make a selection or spread the word, then no brand value exists for that consumer.  A brand isn’t what you say, It’s what your customers tell their friends.
  • #7: What feelings, images, emotions, belief sets do each of these brands evoke in you? How do you know?
  • #8: Locked selves in room for 10 days designing this and deciding what we wanted OUR Brand to evoke…. Lightbulb In box to show nothing missing Bold Friendly Not a box… open / available for you to contribute Lock and key
  • #9: Having a memorable online brand is critical to successfully leveraging this word of mouth. YOU CAN’T REALLLY HOPE TO BUILD A SOLID RELATIONSHIP WITH SOMEONE – IF THAT SPECIAL SOMEONE (your prospect, next customer, website visitor…) - can’t remember your name…. Thinks you’re UNREMARKABLE….Not Credible …. Or worst of all – LAUGHABLE…..
  • #11: Guerilla Marketing: a Marketing strategy in which low-cost, unconventional means are used in a (generally) localized fashion to draw attention to an idea, product, or service. Examples: the use of graffiti, sticker bombing, flyer posting, viral marketing, flash mobs, internet marketing, etc.
  • #13: With a play on words for my day-to-day business – you want a brand to master it’s domain. Get noticed – by building a brand Get found – how can local search help? And WIN!
  • #14: Consumers’ local search habits are getting more sophisticated than ever.  Competition is fierce, and businesses need to be prepared with the right information and experience their customers are looking for on smartphones, tablets and PC/laptops to get found.   I have 4 key findings to share with you from the 7th Annual Local Search Study conducted by Neustar and 15miles, which polled 4,000 users of local business search sites to gain deeper understanding into the relationship between local search and devices.
  • #21: If you look at what’s happened online in the last 10 -15 years it’s simply extraordinary…. Children of a digital age, things that only a few years ago would have been impossible to dream up have now become common place… New business models are emerging every day that connect people in new and exciting ways… and have created new possibilities for entrepreneurs/entrepreneurship… that can literally change the world… make sure your brand and customers’ brands are staying on top of the noise BROADBAND PENETRATION AROUND WORLD IS INCREASING… If you think of the possibilities of what’s been created in the last 15 years…and then think ahead… fast forward in your mind… and imagine… IF THAT’S WHAT HAPPENED IN THE LAST 10-15 years on the INTERNET… WHAT ON EARTH WILL HAPPEN IN THE NEXT 10-15 YEARS! CAN WE EVEN DREAM DREAMS BIG ENOUGH TO IMAGINE IT?