Getting Insights through Conversational Chatbots for Analytics
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The document discusses the challenges of data accessibility and adoption in organizations, highlighting that only 31% of businesses are data-driven, a drop from 2017. It introduces the concept of conversational analytics, which allows users to interact with data using natural language processing, making it more accessible and useful for decision-making. The document also portrays 'QBO', a personal AI data analyst that empowers users to easily ask questions about their data without lengthy wait times.
Getting Insights through Conversational Chatbots for Analytics
- 1. Getting Insights Through Conversational Analytics Anand Ranganathan Chief AI Officer, Unscrambl anand@unscrambl.com
- 2. The Times They Are A-Changin' #newnormal #heretostay
- 3. #wfa #remotemeetings “We have seen two years' worth of digital transformation in two months” Satya Nadella, CEO Microsoft#bigshift
- 4. However, data remains the bottleneck
- 5. “Data adoption” remains low and continues to drop in many organizations 31% of businesses say they are data driven, down from 37% in 2017. Source: NewVantage Partners, PMNewsWire only TOO MUCH TIME (DELAY) TOO MANY PEOPLE (DEPENDENCY) TOO MANY TOOLS (DIFFICULT) Business users just find it too complex to access data
- 6. Business Users, Decision Makers Everything else is here, and so is data. Specialist Resources Applications & Tools Data Stores Work happens here. Gaphaswidened
- 7. Covid Datasets Even the general public struggles to get insights from publicly available datasets TechnicalGap JHU Dataset Wall Street Journal Dataset New York Times Dataset General Public
- 8. Most people get their insights from pre-built dashboards Limited or no drill-downs Don’t know how the data for the dashboards is produced Can’t ask a slightly different question Representative of an opinion; easy to cherry-pick stats Can be misleading
- 9. A recent example Claim: The United States is doing amazing in controlling the pandemic compared to other countries Reality: The United States is not doing so great
- 10. Another recent example USA Today fact checked this & labeled it as False: ● MD has a republican governor ● Democratic states had: ○ 40k less number of cases ○ 5k less deaths ● Republican states had: ○ 3.5k higher number of cases ○ 1.2k higher deaths ● Significant under-reporting of cases because of lack of testing overall ● Conflating correlation with causation ○ Density and demographics are better predictors than politics Therefore, Facebook labelled it as False too
- 11. The solution Let people play with the raw data themselves!
- 12. One approach - Conversational Analytics By 2020, 50% of analytical queries will be generated via search, natural language processing or voice or will be automatically generates - Gartner Conversational Ask questions in natural language & get responses in natural language & charts NLP, ML, Automated Insights, Automated Visualizations, & Personalization Combines different AI technologies Integrates with common platforms like Msft Teams & Slack Integrate with Collaboration Platforms
- 13. OLD WORLD NEW WORLD I get insights by simply asking for it. My own personal data analyst who knows what I need. I don’t even have access to my own data. It takes days to get answers to simple questions.
- 14. Introducing qbo - your personal AI data analyst Hey qbo, what’s the response for trade promotions from last month so far? What are the predicted sales for the next 15 days? Why have sales dropped in this month? Show me the trend for sales by time of day
- 15. Can be used for different use-cases by people in different roles in a variety of industries Why is revenue in August lower than the previous month? Who were the worst 5 suppliers in terms of shipping delays in 2019? What is the predicted order volume from NYC for the next 2 months What was the average revenue per customer per month in 2018 Supply Chain Revenue
- 16. Can be used for different use-cases by people in different roles in a variety of industries Which campaign had the best take-up rate over control group in the last 2 years What is the average life span for men in WV in the coal industry How many cash transactions were made by customers in New York ? How many customers responded to the 2-for-1 promotion on Facebook Fraud Detection and Risk Management Marketing
- 17. Demo
- 18. Data-driven organizations, without a doubt, will continue to lead their respective industries. Imagine Not having to wait for data Interacting with data, anywhere Slice-dice analyze, on a whim Present findings, act and repeat Powering a group collab with data
- 19. Imagine… #futureofwork Try it out at : https://qbo.ai/