Global Mobile Payment Methods 2013_by yStats.com
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The report 'Global Mobile Payment Methods 2013' by ystats.com highlights the increasing global adoption of mobile payments for goods and services, forecasting over EUR 150 billion in transactions for the year. Notably, interest in mobile payments is rising, particularly in emerging markets, with growth rates expected to accelerate beyond 2016. The report covers various regions, including North America, Latin America, Europe, Asia, and Africa, indicating varying levels of acceptance and growth potential across these areas.
Global Mobile Payment Methods 2013_by yStats.com
- 1. Global mobile payment methods 2013 About yStats.com Publication Date: December 2013 twitter.com/ystats linkedin.com/company/ystats gplus.to/ystatscom facebook.com/ystats About yStats.com About yStats.com • yStats.com provides secondary market research. • Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions. • yStats.com has been committed to researching up-to-date, objective and demand-based data on markets and competitors from various industries since 2005. • In addition to reports on markets and competitors, yStats.com also carries out client-specific research. • Clients include leading global enterprises from various industries including B2C E-Commerce, electronic payment systems, mail order and direct marketing, logistics as well as banking and consulting. yStats.com GmbH & Co. KG info@ystats.com • www.ystats.com Behringstr. 28a, 22765 Hamburg Phone: +49 (0) 40 - 39 90 68 50 Germany Fax: +49 (0) 40 - 39 90 68 51
- 2. Global Mobile Payment Methods 2013 General Information Product Details Language: Prices English Format: PDF & Power Point Number of Pages/Charts: 137 Covered Country: North America: USA, Canada Latin America: Brazil, Argentina, Mexico, Peru Central Europe: Germany Western Europe: UK, France, Italy, Netherlands, Spain Eastern Europe: Russia, Poland, Turkey, Ukraine Scandinavia: Denmark, Finland, Norway, Sweden Asia: Japan, South Korea, China, Thailand, Taiwan Oceania: Australia, New Zealand Middle East: Saudi Arabia Africa: South Africa, Kenya, Nigeria, Uganda, Zimbabwe Single User License: € 3,950 (excl. VAT) Site License: € 7,900 (excl. VAT) Global Site License: € 11,850 (excl. VAT) Key Findings (1 of 2) Mobile payment for goods and services continues global growth. Hamburg-based secondary market research company yStats.com has released a new report titled “Global Mobile Payment Methods 2013”. The report indicates that the practice of using mobile devices such as smartphones and tablets in online as well as traditional retail commerce continues to see growing acceptance around the world. The report indicates that consumers globally are showing interest in mobile payments: less than a quarter of mobile Internet users surveyed in 2013 used mobile payments, but almost a third of those not using mobile payments planned to do so next year, with both shares being higher in emerging markets than in mature economies. Mobile payments are forecasted to reach over EUR 150 billion worldwide in 2013, with a strong double-digit growth forecasted for the next four years. Growth of non-banking mobile payments is projected to be stronger than banking payments, but the latter is will continue to dominate through 2014. Forecasts for NFC payments have been decreased due to slower than expected adoption. Growth rates, however, are expected to take off after 2016. Acceptance of mobile payment varies by region. In North America, mobile payment transactions are expected to reach almost EUR 30 billion in value in 2013, up by more than +50% from the previous year. However, mobile payments at point of sale in the USA grew less rapidly than expected. As a result, forecasts for mobile proximity payment were lowered, though triple-digit growth is still expected. In Canada, mobile banking was gaining in popularity, reaching a third of smartphone users. Phone: Fax: +49 (0) 40 - 39 90 68 50 +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com Twitter LinkedIn Google+ Facebook - 2 -
- 3. Global Mobile Payment Methods 2013 Key Findings (2 of 2) Mobile payment for goods and services continues global growth. In Latin America, mobile payment also has a great potential to develop in the region, driven by growing smartphone penetration. In Argentina, over 10% of Internet users used mobile banking and under 10% used mobile wallet. Of those who are interested in mobile wallets, the majority would prefer a bank as the mobile payment provider. In Peru, mobile payment is regarded as a tool for financial inclusion, as mobile phone penetration is much higher than banking coverage. Mobile payments also have a high potential in Colombia, as a small double-digit share of Internet users used mobile banking or mobile wallets last year. Meanwhile, the share of consumers in Mexico who would prefer to pay with mobile methods over traditional wallet if given a choice is among the highest worldwide. Mobile banking is gaining in popularity throughout Europe. The highest mobile banking penetration in Europe is in Turkey, Spain and the Netherlands. In Central Europe, awareness of mobile payment methods was relatively high in 2012, reaching over two-thirds of mobile Internet users in Germany, Austria and Switzerland. The usage rates, however, were much lower, reaching a small two-digit percentage share. Slightly above 10% of German consumers used mobile payments in parking or ticketing terminals and POS at least once in 2012. Mobile payments are expected to increase in use in the UK, as the UK Payment Council plans to launch a secure mobile payment service in spring 2014. Around two thirds of consumers in the UK are aware of mobile payment and slightly above 10% used it at least once. The potential of mobile payment in France is indicated in that several millions of NFC capable mobile devices are in use and over 100,000 retail stores had NFC terminals by September 2013. The value of mobile payment transactions in Italy including remote payments and M-Commerce got close to EUR 1 billion last year. In Spain, several players launched mobile payment solutions, including NFC payments at POS. Mobile payment increased in Eastern Europe also. In Russia close to a third of surveyed consumers said they would prefer to pay with mobile phones or tablets rather than traditional wallet if given a choice. In Poland, 6 major banks cooperated in July 2013 to create a mobile POS payment system. The number of mobile banking users in Turkey doubled between 2012 and 2013. Mobile payment methods won increased awareness of consumers in Asia-Pacific by the end of 2012, with over two-thirds of those acquainted with the methods willing to use digital wallets and SMS payments in 2013. The value of mobile payment transactions In the Asia-Pacific region is forecasted to grow at CAGR of over +30% between 2013 and 2016. In China close to a third of mobile device holders used mobile payments in 2013. Local operator Alipay dominated the third party mobile payment market. The mobile payments market in Taiwan is forecasted to grow annually by a double-digit rate between 2013 and 2017. In Japan, mobile payments market was dominated by payment providers operated by large retailers, banks and mobile operators. In Africa, mobile payment market growth outpaces the spread of banking services, with mobile payment users outnumbering the bank accounts holders in 2012, and more mobile payment outlets being present than bank outlets. In Uganda and Kenya mobile payment was the dominant payment method in B2C E-Commerce. Phone: Fax: +49 (0) 40 - 39 90 68 50 +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com Twitter LinkedIn Google+ Facebook - 3 -
- 4. Global Mobile Payment Methods 2013 Table of Contents (1 of 4) 1. MANAGEMENT SUMMARY 3.2. USA (TOP COUNTRY) (CONT.) • 2. global • Online and Mobile Payment Trends and News about Players, 2013 • Value of Mobile Payment Transactions, in USD billion, and in % CAGR, 2012, 2013f, 2017f • Breakdown of Mobile Payment Transaction Value, by Type, in %, 2013f & 2017f • Number of Mobile Payment Transactions, in billion, and in % CAGR, by Bank Providers, Non-Bank Providers and Total, 2010-2014f • Number of Mobile Payment Users, in millions, and in % CAGR, 2012, 2013f, 2017f • Share of Mobile Internet Users Using Mobile Payments and Planning to Use Mobile Payment Within the Next 12 Months, in %, by Total, Mature Markets and Emerging Markets, 2013 • Awareness and Usage of Digital Wallet Offerings, by Digital Wallet, in % of Internet Users, November 2012 Value of Mobile Payment Transactions, in USD billion, and in % CAGR, 2012 & 2014f • Proximity Mobile Payment Transaction Value, in USD billion and in % Annual Growth, 2012-2017f • Share of Consumers Who Would Prefer to Pay with Smart/Mobile Phone or Tablet over Payment with Wallet, in %, by Selected Countries, 2013 3. North america 3.1. north america (regional) • Mobile Payment Transactions Value, in USD billion, 2012 & 2013f 3.2. USA (TOP COUNTRY) • Online and Mobile Payment Trends and News about Players, 2013 • Proximity Mobile Payment Transaction Users, in millions and in % of Mobile Phones Users, in % Y-o-Y Change and Average Spending per User, in USD, September 2012 Forecast for 2011 - 2016f and July 2013 Forecast for 2011 - 2017 • • 4.1 latin america (regional) • Share of Consumers Who Would Prefer to Pay with Smart/Mobile Phone or Tablet over Payment with Traditional Wallet, by Argentina, Brazil, and Mexico, in % of Consumers , 2013 • Mobile Banking and Mobile Wallet Penetration, in % of Internet Users, by Argentina, Brazil, Chile, Colombia and Mexico, 2012 4.2. brazil (top country) • Breakdown of Mobile Payment Transaction Volume, by Type, in %, 2012 & 2017f • M-Commerce Mobile Payment Transaction Value, in USD billion and in % Annual Growth, 2012-2017f Phone: Fax: +49 (0) 40 - 39 90 68 50 +49 (0) 40 - 39 90 68 51 Mobile Payment Trends and News about Players, 2013 4.3. argentina • Mobile Banking and Mobile Wallet Penetration, in % of Internet Users and Preferred Mobile Payment Provider, in % of Internet Users Interested in Mobile Wallets, 2012 4.4. mexico • Mobile Payment Trends and News about Players, 2013 • Share of Consumers Preferring Payment with Smart/Mobile Phone or Tablet over Payment with Wallet, in %, Compared to Other Selected Countries, 2013 Mobile Payment Transaction Volume, 2012 & 2017f, in USD billion • Share of Smartphone Owners Using Mobile Banking, in %, 2011 & 2013 4. latin america Proximity Mobile Payment Transaction Value, in USD billion and in % Annual Growth, September 2012 Forecast for 2011-2016f, and July 2013 Forecast for 2011-2017f • 3.3. Canada 4.6. peru • Mobile Payment Trends, 2013 info@ystats.com www.ystats.com Twitter LinkedIn Google+ Facebook - 4 -
- 5. Global Mobile Payment Methods 2013 Table of Contents (2 of 4) 5. europe (regional) • Breakdown of Payment Transactions, Including Alternative Payment Methods, in %, 2010, 2015f, 2020f • Breakdown of Payment Industry Revenues, Including Alternative Payment Methods, in %, 2010, 2015f, 2020f • • Share of Mobile Banking Users on Internet Users, in %, by Selected Countries and Regional, May 2013 Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 7.2. UK (TOP COUNTRY) • Mobile Payment Trends and News about Players, 2013 • Awareness of Contactless Mobile Payments, in % of Consumers, April 2013 • Perception of Benefits of Contactless Mobile Payments, in % of Consumers, May 2012 & April 2013 • Perception of Limitations of Contactless Mobile Payments, in % of Consumers, May 2012 & April 2013 • Share of Smartphone Owners Having Conducted Mobile Banking, September 2012, and Reasons for not Using Mobile Payments In-Store , in % of Smartphone Owners, September 2012 • Mobile NFC Transaction Value, in USD millions and in %, 2012-2016f • Number of Mobile P2P Payment Transactions, in millions and Growth in %, 2013f - 2016f • Share of Mobile Wallet or Contactless Payment-Enabled Mobile Phone Owners on Internet Users, in %, May 2012 & November 2012 6. central europe 6.1. central europe (regional) • Awareness of Mobile Payment Methods, in % of Mobile Internet Users, 2012 6.2. Germany (top country) • Mobile Payment Trends and News about Players, 2013 • Mobile Banking Users, by Eastern and Western Region, in % of Smartphone Owners, and Mobile Banking Activities, in % of Smartphone Owners, 2013 7.3. france (top country) • Mobile Payment Trends and News about Players, 2013 • Breakdown of Experience with Mobile Payments, in % of Consumers, 2012 • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 • Used Mobile Payment Methods, in % of Mobile Payment Users, 2012 • Number of NFC-Enabled Mobile Devices, in millions, June 2012 & September 2013 • Used Mobile Payment Methods, in % of Consumers, 2011 – 2013 • Number of Contactless Payment Cards, in millions, April 2013, July 2013 & September 2013 • Top 10 Payment Methods Used in Mobile App Stores, in % of Consumers who Made Purchases in Mobile App Stores, 2012 • Number of Retail Stores with NFC Terminals, in thousands, April 2013, July 2013 & September 2013 • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 • Most Preferred NFC Payment Methods, in % of NFC Payment Users, January 2013 7. western europe 7.1. Western europe (regional) • Value of Mobile Payment Transactions, in USD billion, 2012& 2013f Phone: Fax: +49 (0) 40 - 39 90 68 50 +49 (0) 40 - 39 90 68 51 7.4. italy • Mobile Payment Transaction Value, in EUR million, 2010, 2011, 2012 • Breakdown of Mobile Payment Transaction Value by Type, in %, 2010, 2011, 2012 7.5. netherlands • Mobile Payment Trends and News about Players, H2 2013 info@ystats.com www.ystats.com Twitter LinkedIn Google+ Facebook - 5 -
- 6. Global Mobile Payment Methods 2013 Table of Contents (3 of 4) 7. western europe (cont.) 9. Scandinavia 7.6. spain 9.1. denmark • Mobile and Online Payment Trends and News about Players, H2 2013 • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 8. eastern europe • 9.2. finland • 8.1. russia (top country) • Mobile Payment Trends and News about Players, 2013 • Share of Consumers Preferring Payment with Smart/Mobile Phone or Tablet over Payment with Wallet, by Total, Gender, Age, Household Income, Education, in % of Consumers in Relevant Group, June 2013 • Usage of Mobile Banking, in % of Population, May 2012 • Annual Growth of Electronic Payment Systems Website Audience, by Provider, in %, August 2012 8.2. poland Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 9.3. norway • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 9.4. sweden • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 10. asia 10.1. asia-pacific (regional) • Mobile Payment Trends and News about Players, 2013 • • Payment Methods Used in M-Commerce, in % of Mobile Shoppers, Q3 2012 Value of Mobile Payment Transactions, in USD billion, and in % CAGR, 2012, 2013f, 2016f • Awareness of Mobile Payment Methods, by Type, in % of Consumers, December 2012 • Share of Consumers Willing to Use Mobile Payment in the Coming 12 Months, in % of Consumers Aware of the Method, by Type, December 2012 8.3. turkey • Mobile Payment Volume, in TRY million, 2012e-2015f • Share of Mobile Payments on Total B2C E-Commerce Payments, in %, 2012e - 2015f • Number of Mobile Banking Users, in millions, June 2012 & June 2013 • Mobile Payment Trends and News About Players, 2012/2013 • Total Number of Financial Transactions Made with Mobile Banking, in millions, June 2013 • Total E-Payment Transactions Value, in JPY trillion, and Year-on-Year Growth, in %, H1 2010- H1 2012 • Number of Card Transactions Made with Mobile Banking, in millions, June 2012 & June 2013 • Mobile Banking Activities, in % of Mobile Banking Users, June 2013 10.3. South Korea (top country) Value of E-Money Payment Transactions, in UAH million, Q1 2012 & Q1 2013 Phone: Fax: +49 (0) 40 - 39 90 68 50 +49 (0) 40 - 39 90 68 51 • Mobile Payment Trends and News about Players, 2012/2013 • 8.4. ukraine • 10.2. japan (top country) Breakdown of E-Commerce Sales by Payment Method, Including E-Money, in %, Q3 2011 vs. Q3 2012e info@ystats.com www.ystats.com Twitter LinkedIn Google+ Facebook - 6 -
- 7. Global Mobile Payment Methods 2013 Table of Contents (4 of 4) 10. asia (cont.) 12. middle east 10.4. china (top country) 12.1. saudi arabia • Mobile Payment Trends and News about Players, 2013 • Mobile Payment Trade Volume, in CNY billion and in % Annual Growth, 2010-2015f • Number of Registered Mobile Payment Accounts, in millions and in % Annual Growth, 2010-2015f • GMV of Third-Party Mobile Payment and Growth in %, 2009-2016f • Breakdown of Third-Party Mobile Payment GMV, by Segment, in %, 2009-2016f • Breakdown of Third Party Mobile Payment Market, by Players, in %, Q3 2013 • Share of Mobile Payment Users on Total Mobile Device Users, in %, and Breakdown of Frequency of Mobile Payment Usage, in % of Mobile Device Users, 2013 • 13. africa 13.1. africa (regional) • Number of Mobile Banking Users, in millions, 2010-2012 • Payment Methods Used in B2C E-Commerce, Including Mobile Payment, in % of Online Shoppers, July 2013 • Share of Consumers Preferring Payment with Smart/Mobile Phone or Tablet over Payment with Wallet, in %, Compared to Other Selected Countries, 2013 13.3. kenya • 10.6. taiwan • Value of Mobile Payments, in USD million, 2013e & 2017f Awareness, Ownership and Usage of Contactless Payment Cards, in % of Consumers, September 2011, March 2012, and September 2012 Frequency of Contactless Payments, in % of Consumers, September 2012 11.2. new zealand • 13.4. nigeria Mobile Banking Trends, 2012/2013 and Share of Smartphone Users Conducting Online Banking via Smartphone, in %, January 2012 & December 2012 Phone: Fax: +49 (0) 40 - 39 90 68 50 +49 (0) 40 - 39 90 68 51 • Mobile Payment Trends, 2013 Mobile Payment Transaction Value, in NGN billion, 2012 & 2015f • 11.1. australia • Payment Methods Used in B2C E-Commerce, Including Mobile Payment, in % of Online Shoppers, July 2013 • 11. ocenia • Mobile Payment Trends, 2013 13.2. south africa (top country) 10.5. thailand • Breakdown of Payment Methods Used in M-Commerce, by Purchases Made on Tablets and Smartphones, in %, 2012 Payment Methods Used in B2C E-Commerce, Including Mobile Payment, in % of Online Shoppers, July 2013 13.5. uganda • Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, Including Mobile Payment, July 2013 13.6. zimbabwe • Value of Mobile and Internet Payments, Compared to Other Non-Cash Payments, in USD million, Q3 2012 - Q2 2013 info@ystats.com www.ystats.com Twitter LinkedIn Google+ Facebook - 7 -
- 8. Global Mobile Payment Methods 2013 Samples SAMPLE OUTPUT: COMPANY PROFILE SAMPLE OUTPUT: STATISTIC RESEARCH ON INTERNATIONAL MARKETS RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions We deliver the facts – you make the decisions International Sales Trends Shares Products Users / Shoppers International Players Sales Trends Shares Products Users / Shoppers Players The number of mobile Internet users in Japan is estimated to increase to 93 million in 2016, up from 66 million in 2012. In Q3 2012, multi-channel mass merchant Magazine Luiza generated 12% of its total revenues through online sales. Japan: Mobile Internet Users, in millions and in % of Country Population, 2010-2016f Brazil: Profile of Magazine Luiza Name of Company 74% 140 69% in millions 100 80 60 93 47% 44% 55 80 74 66 60 87 60% 50% 40% 30% 40 20% 20 Franca, Sao Paulo, Brazil Major Online Shop www.magazineluiza.com.br Company Type Multi-Channel Retailer Product Range Mass Merchant Financial Data • • Consolidated gross revenues of BRL 2.2 billion in Q3 2012, up by +15.2% from Q3 2011 Online sales of BRL 269 million in Q3 2012, up by +25.5% from Q3 2011 • in % of Country Population 58% 52% Magazine Luiza S.A. Headquarters 70% 63% 120 80% Magazine Luiza launched its improved online shop in November 2012, which aims at ensuring customer responsiveness through close contact. On the new website, product categories are organized by color and stores. Furthermore, customers receive recommendations based on their browsing and purchasing behavior. The new website also features higher browser and mobile device compatibility and claims to be faster than any other E-Commerce site in Brazil. 10% E-Commerce related News 0% 2010 2011 2012f 2013f 2014f Number of Mobile Internet Users 2015f • In November 2012, Magazine Luiza diversified its online offering by opening a virtual florist. Besides buying flowers for specific categories such as birthdays and apologies, customers can order additions such as chocolates and books to go with the flowers. • 0 In Q3 2012, online sales accounted for 12% of total revenues of Magazine Luiza. 2016f Percentage of Country Population Definition: mobile phone users of any age, who access the Internet from a mobile browser or an installed application at least once per month; excludes SMS, MMS, IM Source: to be mentioned in the report Source: to be mentioned in the report 18 3 SAMPLE OUTPUT: TRENDS SAMPLE OUTPUT: RANKING RESEARCH ON INTERNATIONAL MARKETS RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions International Trends Sales Shares We deliver the facts – you make the decisions Products Users / Shoppers International Players Trends Sales Shares Products Users / Shoppers Players Morocco (49%) was the African country with the highest Internet penetration in December 2011, followed by the Seychelles and Tunisia. French online travel revenue (+16%) grew stronger between January and September 2011 than French B2C E-Commerce revenue (+12%). Africa: Top Internet Countries, Rank 1-10, by Internet Penetration, in % of Population, December 2011 France: Online Travel Trends, 2011 Morocco Between January and September 2011, online travel revenue in France increased by +16%, which is a stronger growth than that of B2C E-Commerce as a whole (+12%). Growth in French online travel was mainly driven by Voyages-sncf.com, as reported by L’Echo Touristique. 49,0% Seychelles 38,0% Tunisia In Q1 2011, travel sales had increased by +12% and +20% in Q2, followed by a growth of +15% in Q3 2011, despite the financial crisis and the Arab Spring. In total 2011, online travel sales in France amounted to EUR 12 billion, up from EUR 10.7 billion in 2010. 36,3% Reunion (FR) 36,0% Nigeria The Internet was very popular among French travelers in 2011. 59% of them gather information online before booking a trip. 56% of French travelers bought travel services online, while 22% exclusively purchased their travel services online, according to Fevad. 29,0% Cape Verde The average travel-related online shopping basket was EUR 291 in France, three times higher than the average ECommerce basket in the country. 28,8% Egypt 26,4% 35% of French online travel shoppers bought train tickets and 23% booked tickets for other transportation services. A further 31% also made online reservations for hotels and other accommodations, while 20% used the Internet to find rental services. 25,5% Kenya Mauritius Furthermore, “Travel and Holiday Accommodation” was the leading sector in French B2C E-Commerce in 2011, reaching higher sales than the next four top sectors combined. 24,8% Sao Tome & Principe After Malaysia, France was the market with the second highest growth in reach of airlines category, reaching 12.2% growth in February 2011. 17,3% 0% 25% 50% 75% Source: to be mentioned in the report Source: to be mentioned in the report 15 10 Phone: Fax: +49 (0) 40 - 39 90 68 50 +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com Twitter LinkedIn Google+ Facebook - 8 -
- 9. Global Mobile Payment Methods 2013 Methodology General Methodology of our Market Reports: • The reports include the results of secondary market research: By using various sources we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation. • Cross referencing of data was conducted in order to ensure validity and reliability. • The reports contain a Management Summary, summarizing the main information provided in each chapter. • Besides providing information on the specific topic, every chart contains an Action Title, which summarizes the main statement of the chart and a Sub Title, which gives information about the country, the topic, the unit or currency, and the time period the dataon the chart refers to. • Furthermore, the source of information and its release date are provided on every chart. It is possible that the information included in one chart is derived from several sources. Then, all sources are mentioned on the chart. • If available, additional information about the data collection, for example the time of survey and number of people asked, is provided in the form of a note. In some cases, the note (also) contains additional information needed to fully understand the contents of the respective data. • When providing information about amounts of money, local currencies were mostly used. When referencing them in the Action Title, the EUR values are also provided in brackets. The conversions are always made using the average currency exchange rate for the respective time period. Should the currency figure be in the future, the average exchange rate of the past 12 months is used. • The reports include mainly data from the last 12 months. The exact publication dates are mentioned in every chart. Methodology for our Mobile Payment Reports: The Global Mobile Payment Methods 2013 report by yStats.com is produced in a holistic approach to contain relevant information about methods, trends, transaction volumes, users and important player news in global mobile payment market. • This report covers the global online payment market. taking into account a wide definition of mobile payment, thereby including both payment of mobile online purchases and payment using mobile devices online and offline. • All major global regions are covered, while data availability varied across the markets. • Selected key markets, including the US, the UK, France, Germany, Russia, and China, are represented in a larger scope. • Other key markets such as Brazil, Japan, South Korea and South Africa are covered in a smaller scope due to lower data availability. • Besides country data, global and regional data is also included. • Cross referencing of data was conducted in order to ensure validity and reliability. • Depending on data availability, the following types of market information are presented: mobile payment trends, relevant news about players, such as banks, payment providers, merchants, telecommunications companies, new regulations of mobile payments, the most used and most offered payment methods in M-Commerce, number and volume of mobile payment transactions, information about mobile payment users. • The report includes the data published mostly within the previous 12 months. Phone: Fax: +49 (0) 40 - 39 90 68 50 +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com Twitter LinkedIn Google+ Facebook - 9 -
- 10. Global Mobile Payment Methods 2013 Frequently Asked Questions WHAT IS THE TARGET AUDIENCE FOR THE MARKET REPORTS? WHAT SOURCES ARE USED FOR THE MARKET REPORTS? The target group of our B2C E-Commece reports are decision makers in top-management, for example from the departments E-Commerce, Business Development, Strategy, Marketing, etc. from large corporations worldwide. The reports are all based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries, news portals and many other sources. WHAT TYPE OF RESEARCHERS ARE FINDING THE INFORMATION FOR OUR MARKET REPORTS? WHAT TYPE OF ANALYSTS ARE WRITING THE MARKET REPORTS? WHERE CAN I SEE WHAT KIND OF INFORMATION IS INCLUDED IN THE MARKET REPORTS? IS THE INFORMATION IN THE MARKET REPORTS COMPARABLE FROM COUNTRY TO COUNTRY? HOW DO I ORDER A MARKET REPORT? IN WHAT FORMAT ARE THE MARKET REPORTS DELIVERED? HOW LONG DOES IT TAKE ME TO GAIN ACCESS TO THE REPORT? IS THE REPORT SENT TO ME BY E-MAIL? yStats.com employs multilingual researchers that research and filter all sources and translate the relevant information into English. This ensures that the content of the original sources is correctly interpreted. For every market report, a detailed Table of Contents is available, clearly stating what information is included. All Table of Contents can be found on our homepage and in the product brochures of the market reports. If you would like to order, please fill out the report order form for the market report included in the relevant product brochure. Afterwards, please sign it and send it back to us by fax or by e-mail. After the information is researched, it is further analyzed by our international team of research analysts. These analysts have a long experience in the field of E-Commerce research, and they understand the specifications of the market. Due to the fact that the information included in the market reports is derived from different sources, some information is not comparable across countries. Different sources mostly have different definitions. The market reports are delivered in PowerPoint and PDF format. If a different format is needed, please contact us before the purchase. It would also be possible to order printed versions of the reports for a slightly higher price. In general, potential clients gain access to the report within a few hours after sending out the report order form. In general, we provide customers with access to our website. After logging in, the customer can download the report as PowerPoint and PDF files. HOW CAN I PAY FOR THE MARKET REPORT? DO I HAVE TO PAY TAX IF I PURCHASE A REPORT? An invoice issued by yStats.com can be paid either by bank transfer or by PayPal. Bank transfer usually takes a few working days, while with PayPal, the money is transferred immediately. 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Global Site Licenses, allowing access to all worldwide users of an organization, are available for triple the price. DO YOU OFFER AN ANNUAL SUBSCRIPTION OF THE MARKET REPORTS? Yes. Our product “Full Access Global E-Commerce Reports” gives customers access to all our E-Commerce market reports. Furthermore, access to all the market reports we publish during the subscription period is guaranteed. Phone: Fax: +49 (0) 40 - 39 90 68 50 +49 (0) 40 - 39 90 68 51 In general, the market reports are published on a yearly basis. For further information, please take a look at the report overview, which includes a list of the reports we plan to publish in 2013. If you would like to be informed as soon as the update is published, please inform us. I HAVE A RESEARCH REQUEST THAT CANNOT BE ANSWERED THROUGH THE MARKET REPORTS. ARE THERE ANY FURTHER PRODUCTS? If you require further information, we also offer „Customized Research“ on all sectors and countries worldwide. After a detailed briefing, we conduct pre-research and provide potential customers wtih an offer. DO YOU OFFER DISCOUNTS? If you are interested in purchasing several reports, please contact us. We will consider the possibility of bundle pricing. info@ystats.com www.ystats.com Twitter LinkedIn Google+ Facebook - 10 -
- 11. Global Mobile Payment Methods 2013 Selected Reports Report Publication Date Price (excl. VAT)* Global Online Payment Methods 2013 - First Half 2013 April 2013 € 4,450 Global Online Payment Methods 2013 - Second Half 2013 November 2013 € 3,950 Global B2C E-Commerce Market Report 2013 March 2013 € 5,450 Global B2C E-Commerce Sales & Shares Report 2013 July 2013 € 2,950 Europe B2C E-Commerce Report 2013 September 2013 € 3,950 Asia B2C E-Commerce Report 2013 February 2013 € 4,450 Latin America B2C E-Commerce Report 2013 November 2013 € 2,450 Middle East Internet & B2C E-Commerce Report 2012 June 2012 € 2,765 Africa Internet & B2C E-Commerce Report 2012 May 2012 € 2,415 Global Clothing B2C E-Commerce Report 2013 July 2013 € 3,950 Europe Clothing B2C E-Commerce Report 2013 July 2013 € 2,450 * Single User License Selected References Internet, Retail, Consulting, Finance and Other Companies I nternet Companies: Retail Companies: Finance Companies: • Google • OTTO Group • Amazon • Costco • Morgan Stanley • Credit Suisse • eBay • Tchibo direct • Bank of America Merrill Lynch • Avira • Diesel • Goldman Sachs • Skype • Digital River • Citigroup • Oppenheimer & Co. • First Data • Citrix Online • Wirecard • 1 & 1 Consulting Companies: Other Companies: • Skrill / Moneybookers • Deloitte • BASF • Deutsche Telekom • Boston Consulting Group • Red Bull • CyberSource • Accenture • Lego • bwin Interactive Entertainment • Beiersdorf • Bain & Company • Brightcove • Xerox Phone: Fax: +49 (0) 40 - 39 90 68 50 +49 (0) 40 - 39 90 68 51 info@ystats.com www.ystats.com Twitter LinkedIn Google+ Facebook - 11 -
- 12. Global Mobile Payment Methods 2013 Report Order Form REPORT ORDER FORM PlacE YOuR ORDER as FOllOws Call us at + 49 40 39 90 68 50 Fax us at + 49 40 39 90 68 51 using the form below Scan and Email us at order@ystats.com using the form below cHOOsE YOuR lIcENsE TYPE aND REPORTs Please confirm the license type you require: Single User License Report Title Site License1 Publication Date Global Site License2 Price (€) aN INvOIcE wIll bE sENT TO YOuR cOMPaNY. PlEasE cOMPlETE YOuR cONTacT DETaIls. Title: Mr/Mrs/Ms First Name Last Name Job Title Company Email Address Telephone Number Fax Number Address City State/Province Country Post Code/ZIP Your Order is subject to our Terms & Conditions as attached hereto. All Forms must have a signature to confirm your order: Signature Where did you find us? Google/Search Engine Google Adwords/Online Advertising Article in Trade Journal Press Release Social Media Recommendation Others: ________________________ EU Companies must supply VAT No Purchase Order No (if required) Order Date Note: Reports are provided in electronic PDF form. yStats.com will contact you in the future to provide our free newsletter or other mailings. If you do not wish to receive our newsletter or other mailings, you may advise us of this. Your contact information will not be sold to other organizations. Phone: +49 (0) 40Co. KG 68 50 yStats.com GmbH & - 39 90 Fax: Behringstr. 28a, 22765 39 90 68 51 +49 (0) 40 - Hamburg Telefon: Fax: 1) Site Licenses, allowing all users within a given geographical location of an organization to access the report, are available for double the price. 2) Global Site Licenses, allowing all worldwide users of an organization to access the report, are available for triple the price. +49 (0) 40 - 39 90 68 50 info@ystats.com +49 (0) 40 - 39 90 68 51 www.ystats.com Twitter LinkedIn info@ystats.com www.ystats.com - 12 - Google+ Facebook www.twitter.com/ystats www.facebook.com/ystats
- 13. Global Mobile Payment Methods 2013 Terms and Conditions 1. Scope 1.1 The following terms and conditions apply to our entire contract (the “Contract”) between yStats.com GmbH Co. KG (hereinafter also referred to as “we” or “us”) with our customers regarding (i) research services, (ii) the purchase of reports, and (iii) any other contracts between us and our customers executed by reference to these terms and conditions (any reports and other services and products which we may make available to the customer under a Contract hereinafter the “Products”). 1.2 Any terms and conditions of our customers are hereby expressly rejected. Agreements contrary to these terms and conditions require our written confirmation. In case of deviations between these terms and conditions and the contents of the Order Forms, the contents of the Order Form shall prevail. 2. Offers, Orders 2.1 With respect to research services, we usually submit an offer to the customer in the form of a “Research Order Form” accompanied with a proposal stating the nature of the issue to be researched, the services to be rendered, the time required for the study and the fee due. 2.2 With respect to the purchase of reports, we usually submit an offer to the customer in the form of a “Report Order Form” accompanied with product brochure stating the contents of the report and the fee due. In this respect, our customers may chose between two types of Products, namely (i) our Product “Market Reports” and (ii) our Product “Full Access Global E-Commerce Reports”. 2.3 a customer orders our Product “Market Reports”, the customer gets access to the ordered If report as identified in the Report Order Form and the customer may use that report in accordance with Section 4.3 below and the other provisions of the Contract. 2.4 a customer orders our Product “Full Access Global E-Commerce Reports”, the customer If gets access to any standard reports (for the avoidance of doubt excluding reports published in connection with any research services) focussed on the “Internet E-Commerce” industry as generally published by us during the twelve (12) months prior to the execution of the Contract and during the subscription term as identified in the “Report Order Form” as of the date of the execution of the Contract (i.e. one, two or three years), and the customer may use those reports as a “Global Site License” in accordance with Section 4.3 below and the other provisions of the Contract. 2.5 Unless expressly agreed otherwise in writing, the contents of our offers may not be made available in whole or in part to any third party outside the organization of the customer without our prior written consent. 2.6 Our offers are not binding and subject to change without notice until acceptance by the customer. Our orders will become legally binding upon acceptance by the customer. A valid acceptance requires the execution of our “Research Order Form” or our “Report Order Form” respectively (each such document hereinafter the “Order Form”) by a duly authorized representative of the customer and the submission of the Order Form to us via facsimile or email with pdf-attachment. We will provide the customer with the access data required to access the ordered Product(s) with two (2) days as of the execution of the Contract. 3. Terms of Payment 3.1 The contractually negotiated prices are to be derived exclusively from the Order Form and/or the documents referenced therein. 3.2 prices are net and without transportation costs, if applicable. Value Added Tax, if applicaAll ble, at the statutory rate shall be added to all fees payable hereunder. 3.3 may demand an additional fee for services that go beyond the scope as agreed under the We Order Form in case such additional Products are requested by the customer. 3.4 will send our invoice to the customer upon execution of the Contract, unless agreed We otherwise in the Order Form. In the event that the customer orders our Product “Full Access Global E-Commerce Reports”, we will send our invoice for the first contract year upon execution of the Contract and the invoice(s) for any subsequent contract year(s), if any, upon commencement of any subsequent contract year. 3.5 payments shall be due and payable within thirty (30) days following the date of our All invoice without any deductions. The customer will be in default one day after the expiry date without any further warning notice being required. 3.6 customers‘ rights of retention or set-off are hereby excluded to the extent that they are All not based on the same contractual relationship. Retentions or set-offs are allowed only if the customer‘s claim is nondisputed or has become unappeasable. 3.7 the event of a customer‘s default in payment or other apparent credit unworthiness, all In remaining claims against that customer shall become immediately due and payable in full. We shall then be entitled to rescind payment terms previously agreed upon and to demand payment in advance or other appropriate security with respect to pending deliveries. A customer shall be deemed unworthy of credit in particular when he files a petition in bankruptcy or composition proceedings. 4. Intellectual Property Rights and Indemnities 4.1 copyrights and other intellectual property rights in connection with our Products remain All with us. All data carriers remain our property. The customer may not modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Products made available by us, in whole or in part, except as expressly permitted under the Contract. 4.2 Upon delivery of the Products to the customer and payment of the agreed fee, the customer obtains a non-exclusive, non-transferable, perpetual, worldwide right to use the Products provided to the customer for its internal purposes or any additional purposes set out in the Order Form. A right to resell our Products requires our prior written approval. 4.3 the event that the parties agree on a “Single User License” under the Order Form, this In means that only one individually named user of an organization shall be entitled to access the report. In the event that the parties agree on a “Site License” under the Order Form, this means that all users within a given geographical location (as specified in the Order Form) of an organization shall be entitled to access the report. In the event that the parties agree on a “Global Site License”, this means that all worldwide users of an organization shall be Phone: Fax: +49 (0) 40 - 39 90 68 50 +49 (0) 40 - 39 90 68 51 entitled to access the report. In both cases, the term “organization” refers to the company of the specific customer only and excludes any third parties including affiliates. 4.4 must expressly be named as the author of any data the customer processes further as We contractually negotiated. 5. Technical Information 5.1 shall provide our Products in standardized data formats. We 5.2 The customer must ensure that he has the corresponding technical resources to make use of these data. The customer may not derive any claims in this connection on grounds of breach of obligation. 6. Defects as to quality 6.1 claims for defects as to quality are triggered by insignificant discrepancies between our No products and services and the warranted quality or fitness for use. 6.2 Likewise, no claims for defects as to quality may be derived from entrepreneurial risks – e.g., with regard to questions of entrepreneurial discretion, an erroneous assessment of the market situation or the failure to recognize a business action’s merit. 6.3 Defect-based claims are further excluded in cases of excessive or improper use or in connection with damages caused by extraordinary conditions not reflected in the Order Form. This is also true in cases of subsequent changes made by the customers or third parties unless such changes do not affect the analysis and removal of a given defect. 6.4 Claims for defects as to quality expire within one year from the commencement of the legal statute of limitation. This limitation does not apply to the extent that applicable law stipulates a longer period in cases of intentional or grossly negligent breaches of duty on the part of us, fraudulent concealment of a defect and injuries to life, body and health. 6.5 Claims for damages and the reimbursement of expenditures are further subject to Section 8. 7. Legal defects 7.1 are liable for products and services infringing on third-party rights only if and to the We extent that our products and services are used in accordance with the agreed contractual requirements. 7.2 Unless agreed otherwise, our liability for the infringement on third-party rights is limited to the territory of the European Union and the European Economic Area as well as the place of its services’ proper use as agreed under the applicable Order. 7.3 the event that a third party asserts claims against the customer, alleging that a service In performed by us violates its rights, the customer shall promptly notify us. If a service rendered by us violates thirdparty rights, we shall choose one of the below actions, duly taking into consideration the customer’s interests: a) procuring for the customer the right to use the service; b) revising the service to render it free of legal violations; or c) ithdrawing the service and refunding to the customer any related compensation paid, w as adjusted by an adequate user fee, if we cannot effect another remedy at a reasonable expense. 7.4 Upon our request, the Customer shall assist us with the defense against claims according to this section 7, with us reimbursing the Customer for any expenditures and costs incurred as a result, although each of the Parties bears the costs of the use of its own personnel. 7.5 Claims the Customer may hold for legal defects expire in accordance with Section 6.4. 7.6 Claims for damages and the reimbursement of expenditures are further subject to Section 8. 8. Liability 8.1 cases of intentional misconduct and gross negligence, we are fully liable pursuant to In applicable law. 8.2 Our liability in cases of simple negligence is limited as follows: we are liable only if and to the extent that we violated a material contractual obligation (cardinal obligation) – i.e., an obligation that (i) the Customer reasonably relied upon at execution of the applicable Order Form and (ii) was of critical significance to the outcome of performance. As regards property damage and financial loss, such liability is limited to typical and foreseeable damages; in no event will we be liable for any incidental, special, punitive or consequential damages, loss of profits or loss of data in such case. 8.3 Our liability for damages under warranties (Beschaffenheitsgarantien) is limited to instances in which the warranty expressly includes such liability. 8.4 Claims for the reimbursement of expenditures and other liability claims asserted by the Customer against us are subject to sections 8.1 through 8.3. 9. Confidentiality 9.1 The Parties shall hold in strict confidence for an indefinite period of time all data and information materials of which they gain knowledge as part of a Contract, be it orally, in writing or otherwise, directly or indirectly, provided that such data or information materials are designated confidential or must be considered confidential based on their nature, and shall use them exclusively as part of the services covered by the relevant Order. This duty of confidentiality excludes data and information materials that: a) were already known or accessible to any third party at the time of disclosure; b) ne of the parties legitimately receives from a third party following disclosure, and such o third party is not bound by a duty of confidentiality in relations with the other Party; c) ust be disclosed by order of and to a government agency or another competent third m party; and d) ust be disclosed to legal or tax advisors of the contractual customer in question for m consulting purposes. the cases of Sections c) and d), the parties shall (i) promptly inform each other about a In given request and prior to disclosing confidential information, and (ii) limit the disclosure of confidential information to the minimum required. 9.2 may use the Customer as a reference so long as no contractual details are divulged. We 10. Jurisdiction, Governing Law, Miscellaneous 10.1 lace of payment is Hamburg, Germany. P 10.2 ll disputes arising from or in connection with any Contract between the parties shall be A resolved through the courts of Hamburg. Governing law is German law. info@ystats.com www.ystats.com Twitter LinkedIn Google+ Facebook - 13 -