Globalbootcamp#IntCV#2
- 1. International Curriculum Vitae Personal information First name / Surname Riley McCormick Address 910 28th Street Boulder, CO 80302 Telephone Mobile: (303) 704-7705 E-mail Riley.McCormick@Colorado.edu Nationality United States of America Date of birth June 02, 1994 Gender Male Desired employment / Occupational field Aspiring International Business Operation Specialist Work experience University of Colorado Boulder Ticket Office Dates May 2013 - Present Occupation or position held Game Day Staff, Office Staff –Customer service Main activities and responsibilities Perform several roles throughoutthe entire sales cycle for Football, and Men’s and Women’s Basketball: including outbound calls during the renewal campaigns, assisting season ticket holders and donors with seatupgrades and relocations, and troubleshooting issues with their online accounts.As a lifelong learner I am always curious as to how everything fits together and how collaborative teamwork can make the dream work. Working at the ticket office has provided me insightinto this collaborative process and how things may not always fit or go as planned. Name and address of employer University of Colorado TicketOffice- 372 UCB Boulder, CO 80309 Type ofbusiness or sector Student Athletes, TicketSales, Customer Service Outside Customer Service (Golf) Dates 2013, 2014 Occupation or position held Outside Customer Service Representative
- 2. Main activities and responsibilities As an outside customer service representative Iwas in charge of many customer orientated activities including maintaining the driving range, cleaning, stocking,and parking ofgolfcarts, bag drop, club cleaning,and so on. The key to providing the bestcustomer service possible was to understand the other side ofthe story in that, if you were the customer, what service and expectations would you have? As a result, I prided myselfin providing high quality service and developed skills in prioritizing, organizing, managing others, and anticipation. Name and address of employer The Ridge at Castle Pines North – 1414 Castle Pines Pkwy, Castle Pines, CO 80108 Boulder Country Club -7350 Clubhouse Road Boulder, CO 80301 Type ofbusiness or sector GolfCourse, Golf Management, Customer Service Education and training Dates August 2012- May 2016 Title of qualification awarded Bachelor ofScience in Business Administration; Operations Management Principal subjects/occupational skills covered Leeds Business school generally cover all aspects ofbusiness like Finance, Accounting, Operations and Information Management, Business Law, and more. Leeds also emphasized Corporate Social Responsibility and sustainable operations into the curriculum, as these are becoming more prominentobstacles in today’s business society. Name and type of organisation providing education and training University of Colorado, Boulder Dates August 2015 Title of qualification awarded Certificate in Managing Global Competencies Principal subjects/occupational skills covered Intensive program that provided me the essentials to make a successful career abroad. Once completed,itprovided me with an extensive portfolio with an international CV, an international cover letter, a strategy for landing a job abroad, and the background and knowledge to lead a successful organization across multiple cultures and countries. Name and type of organisation providing education and training University of Colorado, Boulder Dates May 2015 Title of qualification awarded International Operations Global Seminar Principal subjects/occupational skills covered While in Hong Kong and Shenzhen, China I gotto experience and see shipping ports, production lines, corporate offices, and the intercultural differences inside and outside ofthe business sector. Various company visits include Flextronics and Horn Audio production lines and Haworth and Hamilton Beach offices. Name and type of organisation providing education and training University of Colorado, Boulder
- 3. Personal skills and competences Mother tongue(s) English Other Languages Understanding Speaking Writing Listening Reading Spoken interaction Spoken production Spanish C1 B1 B2 A2 A2 Social skills and competences While learning to talk and approach the customer in the right way at the Ticket Office, I was forced to learn better communication and social skills. By answering hundreds ofcustomer service calls over the pastcouple ofyears Ihave not only improved my customer service skills, butalso, my vocabulary and communication skills. Having daily interactions that consist of upsetcustomers helped me to develop strategies to deal with all kinds ofpeople and all kinds ofsituations. As a result, I developed skills in conflictmanagement, active listening, effective communication, and problem solving. Organisational skills and competences A few organizational skills Ilearned in my few years ofprofessional experience include the ability to plan and schedule my time. Having a job and being a studentcan come into conflict, however, the bestway I’ve learned to handle this situation is to plan my time better in hopes there is more free time, which I may use for schoolwork. This time management competency is important to my daily life in college and as Icontinue into my career. Time management has been the mostcritical organisational skill I have developed thus far, and is something that will help me with many aspects oflife throughout my career. Technical skills and competences Throughout my time at the Leeds Business School Ihave worked in many different groups on many different projects. The one that comes to my mind is a 90-page business proposal for Operations and Information Management in which three of us business students created an operations plan based on real-time reality and prices. Throughoutthis projectand many others I have managed to sharpen my projectmanagementskills through trial and error. By learning to work with others in various group sizes and finding where typical mistakes happen, I will be able to better foresee mistakes and can preventor be aware ofcommon issues. Computer skills and competences Through my scholastic work I have developed the essential skills to operate Microsoft Excel and MicrosoftOffice. Some ofthe key projects that helped develop these skills include Operations and Information Management90 page business proposal and a few excel projects in statistics. Outside ofschool, Ispend some ofmy free time learning how to computer program. The various coding languages that I’ve self-taught myselfinclude HTML and CSS. More recently Ihave started looking atlearning Ruby and am soon to start the Ruby on Rails tutorial. Ruby on Rail is my current projectin progress and something Ihope to complete in the nextsemester. My scholastic work has provided me with the essential and basic skills to understand computers and how to use them, however, I feel it is a matter oftime before everyone needs to know web development for their own personal security and hence, coding has become a hobby ofmine.
- 4. Artistic skills and competences In my childhood Iindulged in playing every sportpossible. As a result, my artistic skills tend to be an area that needs improvement. However, throughoutthe years I have grown to learn to like several aspects including music and photography. Like many, my photography skills have been developed and sharpened through the modern day use ofsocial media. Instagram, a picture-posting app, has become the centre ofphotography and Ihave learned how to use the various effects and photo strategies through this app and ones similar to this. One positive consequence ofgetting into photography is that you have to be more active and find new cool things to take pictures of. Music, on the other hand, is and has been something that I tend to be attracted to even since a kid. Itdidn’tmatter if it was Led Zeppelin, The Beatles, Aaron Carter, The Eagles, classical jazz, or so on,music found a place in my heart before Ieven started to find what music I liked, as my parents music was the beginning ofmy own musical taste. Although my taste has and will change, Ilike to find meaning and understanding in music in almostall genres ofmusic. Other skills and competences As a young child Istruggled with school and other aspects oflife. Some ofthe obstacles in my life that I have already overcome include difficultly learning to reading, depression, anxiety, divorced parents, and hypoglycaemia. Because ofmy unique background with dealing with these diverse conditions Ifeel confidentin my ability not only to take care ofand understand myselfbutalso my ability to understand others’ intercultural competencies. Managing and understanding yourselfis they key to trying to understand others. One positive aspectthat I can take away from my background is that it has made me into a lifelong learner. One lesson you quickly find outin life is that change is a constant and you always need to be adapting to the change. This competency ofchange and constantlearning is essential to a global mindset as this change and adaptation is necessary to continue learning and be a lifelong learner. Driving licence Yes; State of Colorado Additional information Reference #1: Mitch Harrell Reference #2: Kim Taylor Reference #3: Jane Annexes Items attached: 1. Cover Letter