The Benefits of 'Going Google'

Editor's Notes

• #10: Work in the future is: better together share a little, or share a lot with people (not email addresses) fast, real-time teamwork anywhere you go any device anywhere in the world doing not viewing always up to date content: always have access to the latest docs/data/etc. apps: constant innovation - click to refresh devices: any device you pick up instantly becomes your own powered the web available from anywhere (work devices, home devices, airport terminals...) secure, private, reliable, green
• #11: Work in the future is: better together share a little, or share a lot with people (not email addresses) fast, real-time teamwork anywhere you go any device anywhere in the world doing not viewing always up to date content: always have access to the latest docs/data/etc. apps: constant innovation - click to refresh devices: any device you pick up instantly becomes your own powered the web available from anywhere (work devices, home devices, airport terminals...) secure, private, reliable, green
• #17: Our extensive research with customers in 2010-2011 has illuminated the following overall benefits that they achieve with Google Apps: * Reduce operating costs from 2-10% * Reduce IT costs for messaging, collaboration, innovation, mobility and M&A integration by 20-35% * Increase revenues by 2-10% * Increase productivity due to increased collaboration, innovation and mobility by 10-50% How does Google Apps help you achieve all of these benefits? Let me tell you exactly how: * Google Apps is delivered through the browser, no client software needed, the Internet is your messaging, collaboration, innovation, mobility, acquisition integration platform * Google Apps is scalable, secure, global, shared, etc. b/c we leverage Google's massive data centers and shared computing capacity - meaning you need fewer servers, storage, networking equipment, backup & disaster recovery, infrastructure support, etc. for messaging, collaboration, innovation, mobility, M&A integration - Google manages that for you now - which also means that you can liberate some IT and business resources to focus on more value-added projects for the organization * Google Apps is available on a subscription model - you can scale up or down your usage of Google Apps for Gmail, Calendar, Contacts, Docs, Sites, Videos, Groups as you need it - US$50/user/year or US$5/user/month * Google Apps is available anywhere, anytime, any Internet-enabled device - whether you are using a PC, laptop, notebook, smartphone, tablet or Chromebook - as long as you have a browser to access the Internet - you can utilize Google Apps. Google Apps works on any smartphone/tablet/Chromebook powered by any of the four (4) major mobile OS platforms - Android, iOS from Apple (iPhones & iPads), Blackberry from RIM or Active Sync/Windows 7 with Microsoft. Google Apps is your agile, flexible, powerful mobility/productivity enabler. * Constant innovation & no upgrades required -- Google Apps had 125 enhancements/updates built into it in 2010, and we are on a similar clip of innovation for 2011. As customers say, they get new features/functionality/benefits built into Google Apps weekly, automatically, without any additional upgrade costs. Customers really like leveraging Google's culture and delivery of constant innovation in Google Apps. * Multi-lingual translation support - Google Apps enables customers to immediately translate emails, chats and documents from one language to another for 54 languages. This is native to/built into Google Apps. It just works. And customers with global operations, customers, partners, etc. derive improved team communications, productivity, speed and nimbleness as well as provide quicker and better customer service with this capability from Google Apps.
• #26: Google search appliance brings Google search into your business. To provide intuitive, accurate search results across your Interanet or public web site.
• #27: Reduce average handling time per call - By finding the exact information they are looking for in a matter of seconds, agents can quickly respond to customer needs. Agents do not have to scroll through pages of information and click on dozens of links. Some of our customers have experienced average handling time reduction of 20%. Assuming a much more conservative 5% reduction, the numbers could be as shown below:
• #28: Increase first call resolution - The Google Search Appliance is highly relevant – it pinpoints information on the first call. Average Handling Time AHT whats your current AHT? Whats the benefit of cutting that by 5%? 10%? 20%? Increase Satisfaction - Ultimately, by reducing average handling time and increasing first call resolution, customers satisfaction increases. As executives are well aware, customer satisfaction ultimately enhances customer retention, which itself offers a much higher ROI for businesses.