Got Personally-Owned Devices? Manage Them with System Center
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CDH provides managed services for personally-owned devices using Microsoft System Center. The document outlines their product offerings, emphasizing user-centric management, application deployment, and mobile device management. Key features include unified infrastructure management, security compliance, and power management strategies to improve IT effectiveness and reduce costs.
Got Personally-Owned Devices? Manage Them with System Center
- 1. CDH Got Personally-Owned Devices? CDH Manage Them with System Center
- 2. CDH Quick Facts About Us Approach Partnerships • 22nd Year • Vendor • Microsoft Gold • Grand Rapids & Independent • VMware Enterprise Royal Oak • Non-reseller • Citrix Silver • 30 Staff • Professional • Novell Gold Services Only • Cisco Premier
- 3. CDH Expertise
- 4. CDH CDH Talks Tech
- 5. CDH Meet Your Presenter • Erik Gilreath • Consultant with C/D/H since 1999 • Currently focusing on System Center, infrastructure and virtualization MCSE, MCITP, CNE, CCA, CCEA, GCWN ErikG@cdh.com
- 6. CDH System Center Product Line Industry Trends Employee Demands IT Requirements “More things to manage” “Blurring of work and life”
- 7. CDH System Center Product Line
- 8. CDH System Center Product Line • Eat - Endpoint Protection • A - Application Controller • V - Virtual Machine Manager • O - Orchestrator • C - Configuration Manager • A - Advisor • D - Data Protection Manager • O - Operations Manager • S - Service Manager
- 9. CDH Configuration Manager 2012 Empower Users Unify Infrastructure Simplify Administration Empower people to be Reduce costs by Improve IT effectiveness productive from anywhere unifying IT management and efficiency on whatever device they infrastructure choose • Device freedom • Mobile, physical, and • Comprehensive client • Optimized, personalized virtual management management capabilities application experience • Security & compliance • Improved administrator • Application self-service • Service management effectiveness integration • Reduced infrastructure complexity
- 10. CDH System and User-Centric Configuration Manager 2007 Configuration Manager 2012 Optimized for Systems Management • Still committed and focused on System scenarios Management scenarios • Challenging to manage users: • Embrace User Centric scenarios: • Forced to translate a user to a device • Moving to a state based design, for • Explicit: run a specific program on a apps, deployments, content on DPs. specific device • Full application lifecycle model. Install, Revision Mgt, Supercedence and Uninstall • Software Distribution is a glorified script • Understand and intelligently target the execution relationships between user systems • Management solution tailored for applications
- 11. Embracing User Centric: CDH Administrator Promises • Let the administrator think user first – Deploy applications to users – Manage users beyond the desktop • ConfigMgr maintains relationship between users and systems to solve core user targeting – Set conditions to control installations – Schedule ‘Pre-deploy’ to users’ primary devices for WoL, off- hrs, workgroup, etc. • ConfigMgr will remember the relationship between the user and their applications • Application model captures ‘administrative intent’
- 12. CDH Application Model Keep your apps organized Administrator Properties and managed General information about the application The “friendly” information App-V End User Metadata for y your users Deployment Type Workhorse for application Windows Script Detection Method Is app installed? Command line and Install Command options Windows Requirement Rules Can/cannot install app Installer (MSI) Dependencies Apps that must be present Mobile (CAB) Supercedence Remove previous versions
- 13. User Centric – Personalized CDH Application Experience System Center Configuration Presentation Server Manager 2012 examines: Local Install User identity Application dependencies Device type Network bandwidth Administrative Intent Windows desktop Windows thin client Windows Slate iPhone
- 14. User Centric – Device CDH Management
- 15. “Depth” Mobile Device CDH Management • Establishes mutual trust between the device and the management server • Devices enrolled and provisioned securely over-the-air – Admin (or end user) registers new mobile device and receives one-time PIN from Site Server – Admin sends PIN and enrollment instructions to user – Simplified end user experience and deployment User enrolls via Enroll utility on mobile device
- 16. “Light” management via CDH Exchange • Provide basic management for all Exchange ActiveSync (EAS) connected devices • Features Supported: – Discovery/Inventory – Settings policy – Remote Wipe • Supports on-premise Exchange 2010 and hosted Exchange
- 17. Embracing User Centric: CDH End-User Promises • User preferences to control ConfigMgr behaviors: – “My business hours” – used to control when to install software – Presentation mode – don’t notify when presenting – Remote control settings – when allowed, end user can control their experience
- 18. Embracing User Centric: CDH Software Catalog
- 19. Embracing User Centric: CDH On Demand Installation Process Flow Web Site Site Server • User clicks “install” on Catalog item 1 • Web site checks user’s permissions to install 2 • Web site requests Client ID from ConfigMgr client agent and passes it to 3 Site server • Server creates policy for the specified client and app and passes it to client 4 Melissa • Client agent evaluates requirements from the policy and initiates installation 5 • Client agent completes installation process Agent and reports status 6
- 20. CDH Collection Enhancements
- 21. CDH Client Activity and Health • Product integrated health and remediation solution • Server side metrics for evaluating client activity: – Policy Requests – Hardware and software Inventory – Heartbeat DDRs – Status Messages • Client side monitoring/remediation for: – Dependent Windows components and services – ConfigMgr client prerequisites – WMI Repository and namespace evaluation – In console and Web reporting • ‘In-console’ alerts when healthy/unhealthy ratio drops below configurable threshold
- 22. CDH Software Updates • Auto Deployment Rules – Use search criteria to identify class of updates to automatically deploy: category, products, language, date revised, article id, bulletin id, etc. – Schedule content download and deployment based on sync schedule or define a separate schedule per rule • State-based Update Groups – Deploy updates individually or in groups – Updates added to an update group automatically deploy to collections targeted with the group
- 23. Power Management Phase 1: Monitor •Enable client management agent •Begin monitoring usage and activity Non-Peak & Peak Phase 2: Plan •Continue monitoring on usage and activity •Begin to develop Power Plan Mid-Month: •Power Plan has been confirmed Phase 3: Apply Power policy •Begin applying Power Plan Phase 4: Compliance & Analyze •Review before and after usage and activity •Determine savings in Kwh and Co2 saved
- 24. CDH Settings Management • Unified settings management across servers, desktops and mobile devices • ConfigMgr 2007 reports configuration drift – ConfigMgr 2012 can “set” for Registry, WMI and Script-Based • Improved functionality: – Copy settings – Define compliance SLAs for Baselines to trigger console alerts – Richer reporting to include troubleshooting, conflict, remediation information • Enhanced versioning and audit tracking – Ability to specify specific versions to be used in baselines – Audit tracking includes who changed what
- 25. CDH Remote Control IS BACK! • Send Ctrl-Alt-Del to host device to regain previous feature parity
- 26. CDH Thank You Royal Oak Grand Rapids 306 S. Washington Ave. 15 Ionia SW Suite 212 Suite 270 Royal Oak, MI 48067 Grand Rapids, MI 49503 p: (248) 546-1800 p: (616) 776-1600 www.cdh.com (c) C/D/H 2007. All rights reserved