Governing in the digital way - this is growing
- 1. A case study on E governance for Regional Transport Offices in India Group members: Raj Karia – 241 Ashwin Kataria – 242 Mayur Keni - 243
- 2. What is E-Governance • As per UNESCO E-Governance is “Governance refers to the exercise of political, economic and administrative authority in the management of a country’s affairs, including citizens’articulation of their interests and exercise of their legal rights and obligations. E-Governance may be understood as the performance of this governance via the electronic medium in order to facilitate an efficient, speedy and transparent process of disseminating information to the public, and other agencies, and for performing government administration activities. ”
- 3. EVOLUTION OF E-GOVERNANCE IN INDIA Phase 1 : 1947 -1984 •Based on Information Phase 2 : 1984 -1995 •Personal Computer Based Phase 3 : 1995 onwards •Internet Based
- 4. Various of stages of Implementation of E-Governance 1950 •Use for computer was started in National Level Planning 1966 •Establishment of Department of Electronics (DoE) was recommended by Bhabha Committee. 1977 •National Informatics centre (NIC) under Department of Electronics was established. 1975 •Computer Maintenance Corporation (CMC) was established. 1984 •A new IT policy was introduced in India. 1986 •IT Policy revision for giving incentives for Software Export. 1987 •National Informatics Center Network (NICNET) was established 1995 •Availablity of Internet in India. 1998 •National Task Force on Information Technology and Software Development was constituted. 1999 •Seprate union Ministry of Information Technology was formulated. 2000 •Indian Government had identified 12 point minimum agenda for implementing E-Governance 2001 •Department of Information Technology was established. 2002 •Government of India, Government of Andhra Pradesh and NASSCOM jointly set up National Institute of for Smart Governance. 2006 •National E-Governance Plan (NeGP) for e governance in India was defined. 2005 •National Portal of India (http://india.gov.in/) launched. 2006 •National Knowledge Commission (NKC) submitted report for e governance. 2008 •2nd Administration Reform Commission (ARC) had submitted report on E-Governance
- 5. Abstract: • Huge population (#2nd, 17%) • Transportation is Major concern • For instance (Total Vehicles registered in Maharashtra 3,29,23,008 (as on 31st March, 2018) Over 25 Lacs new registration every year (Source: https://transport.maharashtra.gov.in/Site/Upload/GR/Statistics%20Information-2017-18.pdf) • Registration of all such vehicles and record of all these vehicles are taken care by Regional Transport Offices (RTO). This work is govern by Ministry of Road Transport and Highway. • For smoother functioning of work, Ministry of Road Transport and Highway had divided work among various States and Union Territories.
- 6. Unique identifier of vehicle series in States and UT
- 7. Different activities performed by RTOs: • Issue of Learner's License to drive a motor vehicle. • Issue of permanent License to drive a motor vehicle and renew the same. • Issue Badges to the drivers of Public Service Vehicles like Auto rickshaw, Taxis etc • Issue International Driving Permits. • Motor Vehicles registration. • Grant Certificate of Fitness to transport vehicles. • Inspect private vehicles which are more than 15 years old and renew the registration. • Issue Permits to Transport Vehicles. • Issue of authorizations and permits for National Permit Vehicles. • Issue authorizations and permits for All India Tourist Cabs and Buses. • Ensure that the motor vehicles are covered by valid certificates of insurance • Take action on vehicle owners not complying with the provisions of the Motor Vehicles Act and the Tax Act. • Levy and collect Motor Vehicles Tax as provided under the Bombay Motor Vehicles Tax Act, 1958 and enforce the related provisions. • Prepare and up-date office record pertaining to all the above activities.
- 8. For performing above activities… Every citizen need to go physically. Huge number of people visit RTO Offices per year for various purposes as mentioned above. RTO is one of such offices of the Government which is having a huge public interface. Among them, mostly young people who visit Government office for the first time. Now many states have started using ICT and online implementation of various RTO activities. Prior to this e governance implementation, people were served on first come first serve basis every day from 10 am to 7 pm and applicants used to stand in queue every day from 7 am itself so that they could avail services at earliest.
- 9. E Governance Implementation in various states for RTO Gujarat Rtogujarat.gov.in Assam https://vahan.as.nic.in/srservices/ Jharkhand https://vahan.jhr.nic.in/jh/ https://vahan.jhr.nic.in/SRReports/ Maharashtra https://transport.maharashtra.gov.in/ Odisha https://vahan.ori.nic.in/epermit/ https://vahan.ori.nic.in/srservices/ https://vahan.ori.nic.in/echallan/ Haryana https://haryanatransport.gov.in/srservicesz
- 10. Post-implementation of E-Governance in RTOs, following advantages were enjoyed by Government and Citizens: •Improved citizen involvement •Transparency in system •Reduction in cost to both Government and Citizen •Can reach easily in remote areas by use of technology •Better and more efficient service delivery •Access to all information •Service reaches to citizen rather citizen reach for service •Increase accountability and transparency of government •Reduction in corruption •More efficient and convenience way of utilizing government services •Eliminate human errors in the manual process
- 11. Benefits of integrated E governance through ERP • The benefits of ERP and its success factors in private enterprises can all be attained here in public domain. The data redundancy is the main limitation of present e-governance scenario. A person has to maintain different logins to access the services of a multiple departments. They have to provide personal information to all applications while registering to different departments. • The data stored inside each department for a single individual is an example of redundancy. This creates duplicity as well as inconsistency of data of same individual. With the help of ERP this can be fully eradicated as a user have to create a single login to connect various departmental services and provide his personal details only once. • The issue is of data integrity, which is a crucial factor when it comes to sensitive and confidential data. With implementation of ERP this factor can also be resolved as the integration of data will reduce inconsistency and multiple accesses to the individual data. • Another issue is of confidentiality, which can also be reduced as paper work will be reduced and access to information will only be based on access control mechanism. The most beneficial factor with the ERP system is the availability and authenticity of the information. Users can have 24*7 accesses to the information as it will available anytime, anywhere on the globe. The authenticity can also be maintained as data is integrated and stored centrally on a state central server machine, which can be accessed by authorized users only.
- 12. ERP in E-Governance Government to Citizens(G2C) Citizen’s record including birth, marriage, divorce & death, Public Utility services & request for services, Grievances, Voting, Public Opinion. Government to Government (G2G) Budget Management, Policy implementations, Approvals, Revenue Management, Trainings, Notices & alerts, Projects. Government to Employees (G2E) Attendance, Policies, Payroll, Administration, Self-Services, Pension, Healthcare Government to Business (G2B) Taxation, Licensing, Contracting & Procurement, Subsidies, Approvals. 1st Industrial Revolution:- Steam Engine 2nd Industrial Revolution:- Mass Production 3rd Industrial Revolution:- Digital Technology
- 13. ERP in E-Governance Advantage of ERP in E- government organizations:- Decision support system provides actionable insights to assist users to make informed decisions User-friendly dashboard can display every module and functionality Secure and configurable ERP can meet any administrative requirements Enhanced transparency improves people’s confidence in the government Audit trail helps the administration define any suspicious activity Role-based access with 3rd party system integration support Minimal human effort leads to faster processing. Challenges in implenting ERP in E-Government Organizations:- • Physical file movement • Absence of real-time data compilation • Record-keeping • Duplication of work • Decentralization
- 14. Conclusion • The long term success of ERP in private sector can never be over looked. For effective and citizen centric governance, the benefits of ERP can always be implemented in public sector. However, the structure of public sector, working culture, operation and management, financial concerns and political and administrative issues will be barriers in adoption of ERP. • The ERP based e-governance model as depicted by us in this report is the way to connect different departments to the state central DBMS, for non redundant, integrated, confidential and always available data and information. • The e-governance based on citizen centric architecture and effective management of data and information can be achieved through ERP. In future, the technical architecture and interoperability issues can be studied so that various barriers in implementation of architecture can be resolved.
- 15. References: • https://transport.maharashtra.gov.in/Site/Upload/GR/Statistics%20Information-2017-18.pdf • https://www.researchgate.net/publication/ 327537280_E_governance_for_Regional_Transport_Offices_in_India • https://transport.maharashtra.gov.in/1219/Reports-and-Statistics?Doctype=65487909-2329-421f- 8a23-a06badbcfa90 • https://transport.maharashtra.gov.in/Site/Upload/GR/lad.pdf • https://en.wikipedia.org/wiki/List_of_RTO_districts_in_India • https://negp.gov.in/index.php?option=com_content&view=article&id=95&Itemid=722 • http://darpg.nic.in/arpg-website/ReformInitiatives/eGovernance/ IndianExperience/EgovExp73.doc.