Grievance handling and grievance procedure
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The document discusses the concept of grievances in the workplace, outlining their definitions, types, and importance in maintaining employee satisfaction and productivity. It highlights causes of grievances, such as working conditions and pay, and emphasizes the objectives of effective grievance handling to improve morale and communication. Additionally, it presents a grievance handling procedure and preventive measures to manage and identify potential grievances proactively.
Grievance handling and grievance procedure
- 2. Grievance • Any negative factor related to Wages Hours of Work Working Conditions 2
- 5. • An official statement of a complaint over something believed to be wrong or unfair. (http://www.oxforddictionaries.com/definition/ english/grievance) 5
- 6. • 1. a real or imaginary wrong causing resentment and regarded as grounds for complaint • 2. a feeling of resentment or injustice at having been unfairly treated 6
- 7. Importance of Grievance Handling Dissatisfaction of a Worker Dissatisfaction of many workers 7
- 8. Importance of Grievance Handling Frustration and Perception of Unfair Treatment Strikes/Slow down/ Unproductivity 8
- 9. Importance of Grievance Handling It affects Good interpersonal relationships 9
- 10. Importance of Grievance Handling It affects Trust on the management 10
- 11. Importance of Grievance Handling It affects Employees’ Morale 11
- 12. Importance of Grievance Handling It can cause Employee unrest 12
- 13. Can you think of something more? 13
- 14. Things to Know A grievance can be real or imagined To become a grievance it needs not to be expressed Need not be true It causes a feeling of injustice 14
- 16. Grievance Rate Number of written grievance per Year Total Number of Employees x 100 16
- 21. Causes of Grievances Lack of Participation in Management 21
- 24. Causes of Grievances Lack of Communication 24
- 25. Causes of Grievances Environment of Distrust or non-confident 25
- 26. Causes of Grievances Improper HR Practices/Policies 26
- 27. Causes of Grievances Improper HR Practices/Policies 27
- 29. Causes of Grievances Incompetency of Employee 29
- 30. To improve human relations Objectives of Grievance Handling 30
- 31. Objectives of Grievance Handling To improve morale and motivation 31
- 32. Objectives of Grievance Handling To enhance productivity 32
- 33. Objectives of Grievance Handling To enhance organizational Image 33
- 34. Objectives of Grievance Handling To prevent accidents and improve safety standards 34
- 35. Objectives of Grievance Handling To establish good HRM practices 35
- 36. Objectives of Grievance Handling To identify hot spots 36
- 37. Objectives of Grievance Handling To improve communication 37
- 38. Objectives of Grievance Handling To ensure speedy solutions for grievances 38
- 39. Grievance Handling Procedure 1. Define and describe 2. Collect the facts – how, when, where, why 3. Establish tentative solutions 4. Check on the validity of tentative solutions 5. Apply the solution 6. Follow up on the case 39
- 40. Grievance Handling Interview Listen Clarify Act 40
- 41. Stage 01-Listen Welcome the person Assure the fair hearing Get the grievance off his chest Show interest to his story Make notes of important areas 41
- 42. Stage 02 - Clarify Re-state the grievance in your words Get his agreement on that Make corrections if any Obtain further clarifications Avoid unpleasant arguments 42
- 43. Stage 03 - Act Give your decision Reason out well Indicate clearly what you intend to do Don’t give promises you can’t keep Give the feeling of comfort 43
- 44. Preventing is better than curing 44
- 45. Preventing Grievances Identify possible grievances Exit Interview Attitude Surveys Complaints Box Observation 45
- 46. Preventing Grievances Identify possible grievances 46
- 47. Exit Interview People resign due to dissatisfaction Knowing exactly why they leave They spell out the real truth 47
- 48. Preventing Grievances Identify possible grievances 48
- 50. Preventing Grievances Identify possible grievances 50
- 51. Complaint Box Comfort to complainants Should not be kept in public places Be mindful of the misguiding information 51
- 52. Preventing Grievances Identify possible grievances 52
- 53. Observation Identify the inner feelings of people through behaviour Observe facial expressions Overhear the conversations 53
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