Group 2 session-8-jan 12 2012
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This document summarizes a meeting of the Peer Exchange Group 2 on measuring networked nonprofits. The meeting focused on learning culmination and included peer assists from Community Catalyst and ZERO1. Community Catalyst discussed using social media to advance payment reform and their key performance metrics for a pilot project. ZERO1 discussed KD Paine's basic steps for defining results, selecting metrics, and turning data into action. The meeting concluded with a reflection on learning and planning for future work. Participants were asked to complete a survey to provide feedback.
Group 2 session-8-jan 12 2012
- 1. Peer Exchange Group 2: Measuring the Networked Nonprofit: Proving Results To Improve Session 8: Learning Culmination January 12, 2012 Beth Kanter, Visiting Scholar, Social Media and Nonprofits The David and Lucile Packard Foundation Organizational Effectiveness Program
- 2. Welcome! If you experience any technical difficulties logging into the system, please contact Ready/Talk Customer support: 800.843.9166 Please use *6 to Mute your conference line
- 3. Peer Exchange Group 2: Measuring the Networked Nonprofit: Proving Results To Improve Session 8: Learning Culmination January 12, 2012 Beth Kanter, Visiting Scholar, Social Media and Nonprofits The David and Lucile Packard Foundation Organizational Effectiveness Program
- 4. This call is being recorded *2 Flickr Photo by Malinki
- 5. On The“wikito Today your reflections Don’t forget jot down in your Call journal” Beth Kanter Becky Jain
- 6. Agenda Peer Assist: Community Catalyst Zero 1 Learning Culmination Ask Your Questions and Share Your Insights in the Chat! Twitter Hashtag: #measurenp
- 7. Community Catalyst • Advocates for high-quality, affordable health care for all • National partners • Networks in 40+ states, connect states • Issue campaigns • New models of care © 2012
- 8. Advancing Payment Reform via Social Media • An issue we can move in a difficult political environment • Potential to build our capacity AND our partners’ capacity • Replication of offline technical assistance efforts online • Messaging support • Public education • Story banking and content creation • Sharing key resources © 2012
- 9. Pilot Project • Help our partners use Twitter to • Educate the public about payment reform • Spread key messages • Influence legislators and support progress of the bill(s) in states • Key Performance Metrics • 5 states take on payment reform • 3 states implement social media campaign • 4 states introduce bills • 2 states pass payment reform bills © 2012
- 10. How we’ll measure • Click thrus back to payment reform resources • Use of campaign-related hashtag • Number of payment reform RTs • Sample tweets used by partners • Which tweets are getting used? Which aren’t? © 2012
- 11. ZERO1: The Art & Technolgy Network
- 26. KD Paine’s Basic Steps Define Results Strategy Benchmarks Metrics – KPI Costs Select Right Tool To Collect Data Turn Data in Action
- 27. Reflective Practice requires. . . • Honesty • Safety • Transparency • Flexibility • Courage • Humanity! • Openness Source: Michelle Martin - http://michelemmartin.wikispaces.com/Reflective+Practice+for+TAFE
- 28. After Action Review Source: Michelle Martin - http://michelemmartin.wikispaces.com/Reflective+Practice+for+TAFE
- 29. Ask Questions Source: Michelle Martin - http://michelemmartin.wikispaces.com/Reflective+Practice+for+TAFE
- 30. CHAT: Reflection Questions: • What is your formal process for making decisions and changes based on your data? • How does your organization with deal with “failure”?
- 32. Learning Culmination Your Learning: What did you learn? What is now clear that wasn’t when you started this project? What do you need to do next? Program Learning: If we did a continuation of this peer group for my work plan for 2012-2013, what would you change? What would you keep the same? How to improve?
- 33. Please take a few minutes to complete this survey! This will help me plan for next year as well as complete a final report. https://www.surveymonkey.com/s/measure-netnon-2-final
- 34. What’s Next? - Please take the survey - Designing something for next year’s work plan - Book launch October, 2012 - If your organization is funded through the Local Program, email me bkanter@packard.org Optional: Peer Review Book Chapter http://measure-netnon.wikispaces.com/Peer+Group+Review+of+Book
Editor's Notes
- #3: Remind people to call for tech support*6 to mute conference line*7 unmuteFinish the plan for measurement pilot. Take the first steps. Figure out what's holding you back and do it. Set up an office session if you need it!
- #5: http://www.flickr.com/photos/malinki/2621920871/sizes/o/Start recording about 2 minutes late to let people join *2
- #7: This is our agenda – we’ll pause along the way for questions.Use this #measurenp on Twitter
- #9: We always look to help our partners
- #11: We always look to help our partners
- #31: What is your ritual for analyzing and sense making of your data?How can you leverage your results through reporting?
- #32: http://www.flickr.com/photos/simon_cocks/5618986757/