Hire diverse workforce and ensure business continuity with hosted predictive dialer solution
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The document discusses the benefits of using a hosted predictive dialer solution for hiring a diverse workforce and ensuring business continuity in a remote work environment. It highlights features such as real-time call monitoring, automated reminders, and access to historical data, which enhance agent efficiency and customer interactions. The predictive dialer also allows businesses to overcome geographical limitations and improve their operational strategies through data analytics.
Hire diverse workforce and ensure business continuity with hosted predictive dialer solution
- 1. HIRE DIVERSE WORKFORCE AND ENSURE BUSINESS CONTINUITY WITH HOSTED PREDICTIVE DIALER SOLUTION
- 2. Location is one of the major factors that restrict qualified individuals from applying for a job role According to a study by Owl Labs, people who worked from home were 22% happier than those who usually worked in an office environment.
- 3. Cloud technology enables remote work without compromising efficiency and data security. It aids companies in ruling out geographical restrictions and hiring talented people worldwide Hosted predictive dialer is one such technology that companies must have to ensure continuity of business operations in a remote environment
- 4. Here is how hosted predictive dialer assists businesses to hire across the globe
- 5. The predictive dialer uses an algorithm to anticipate the call time and thereafter dial the next number. Being on the cloud, predictive dialers can be accessed globally. With the automation systems in place, the agent to focus solely on customer interactions OUTBOUND CALLING
- 6. Allows managers to monitor calls in real-time. It also provides additional benefits like call whisper, call barging, blind monitoring, etc. enabling managers to assist employees remotely. They can use these features to provide assistance for improved interactions without interfering with the customer’s experience CALL MONITORING
- 7. Dialer software automates call recording from anywhere without needing any additional hardware. Managers can quickly provide remote feedback based on real- time monitoring without a physical presence. The recording is readily available for future references and training purposes CALL RECORDING
- 8. The data required by the agents for contextual interactions are easily available in hosted dialers. Agents can remotely access information collected in the past with a single click, like buying preferences and transactions history. This helps in providing personalised touch in every interactio DATA EXPORT AND IMPORT
- 9. Agents using hosted dialers are not dependent on managerial assistance for complex situations. If they do arise, agents can refer to pop-up scripts for help. They can use the call disposition feature and update the status with a few clicks, saving precious time TAGS AND AUTOMATIC CALL SCRIPT
- 10. A separate tool is not required to send a reminder mail to agents. Dialer solutions provide automated reminders irrespective of the location of the agent. The hosted platform offers a tool to schedule meetings and other essential tasks CALL SCHEDULING AND REMINDERS
- 11. Currently, quick query resolution is possible only when the call is routed to qualified agents. Predictive dialers use multiple automatic routing strategies like skill-based routing that helps the business direct the query based on the agent's skill level FILTER-BASED ROUTING
- 12. Predictive dialers provide businesses with several analytical reports with quantitative data free from human error and biases. Business leaders can use the data from the report to improve their workflow and strategies remotely ANALYTICAL REPORT
- 13. CallCenterHosting (CCH) is a leading and globally recognized provider of cloud contact center software. We offer a complete software-based call center set up for start-ups, SMBs, and enterprises, which includes call center dialers, IVR, voice broadcasting, VoIP, and business number. For more information, call us at +1-800-346-4974 or visit: www.callcenterhosting.com About Us
- 14. CONNECT WITH US CHECK OUT SOME OTHER SLIDES
- 15. Reference STORY TIME: LESSONS LEARNED FROM 3 COMPANIES THAT HAVE LONG EMBRACED REMOTE WORK