It's Time to Rethink IT Services
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The document highlights the impact of mobility, cloud computing, and the rise of new end-users on IT, presenting both challenges and opportunities for IT executives. Key issues include the difficulties of shadow IT projects and inadequate service desk support, leading to decreased productivity. It emphasizes the need for innovative solutions, consumer self-service practices, and new skills to effectively meet evolving demands in IT services.
It's Time to Rethink IT Services
- 1. The explosion in mobility, the rise of the new end-user, and the continued progress of cloud have led to both chaos and opportunity for IT. The time to blaze a new IT trail is now - and it will require fresh thinking, bold approaches, and innovative solutions TIME RETHINK Consumerization, Mobility, and The Internet of Things are rocking the foundation of IT Mobility and the Internet of Things Growing Geometrically TO BE CONNECTED TO THE INTERNET WITHIN SIX YEARS (GARTNER) Challenges and Headaches Aplenty for IT Execs of IT execs say that shadow IT projects deployed without IT oversight are running into problems CHALLENGES AND HEADACHES APLENTY FOR IT EXECS of IT costs chewed up by service desk chores (Gartner) of business users say their service desks lack skills or knowledge to solve their problems (Forrester) severe loss in productivity for businesses as a result of IT service delivery shortcomings (Forrester) OF MOBILE USERS LEVERAGE SMARTPHONES AS THEIR PRIMARY INTERNET SOURCE OF ALL BUSINESS EMAILS ARE NOW OPENED ON PHONES OR TABLETS THE AVERAGE USER CHECKS THEIR MOBILE DEVICE OVER 50% 76% 7.4% 10%-50% 1/3 26% 26 200TIMES PER DAY BILLION DEVICES IT Organizations Are Taking Steps to Meet These Challenges of organizations will promote consumer self-service practices by 2016, compared with 5% today (Gartner) 40% of organizations are pushing service desk innovations such as tutorials and live chat to improve user experience (Forrester) of IT executives list as a major priority the development of new skills to support emerging technologies and business innovation (CIO Magazine's State of the CIO survey) 20% 52% Now Is the Time to deploy a fresh approach to IT and how IT delivers services. Embracing mobility and self-service practices closes the divide between IT and the business, resulting in both value and new opportunities. For more information, please read our eBook: Meeting the Exploding Demand for New IT Services TO IT SERVICES Sources: Gartner, Forrester, CIO Magazine’s State of the CIO Survey