The document discusses using analytics to gain insights from raw data and maximize value. It provides examples of how Britney Spears employed analytics through questionnaires of fans to determine the best locations for future shows and gauge reactions to her album. It also describes how capturing an aide of assassins who contacted the killers two months ago could provide clues like photos to identify the assassins and prevent harm through analyzing cell phone records and contacts. The document advocates using social media analytics to personalize ads and learning based on target audiences to determine who is smarter and provide the best coaching.