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So how can a broken
business be fixed??
Gillespie’s Hypothesis of
 Business Leadership
•There is a difference between management
and leadership
•Your business is NOT an exception.
•80% of all businesses lack true leadership.
•Gillespie’s Corollary: The 80% figure is
probably low but it fits into the Pareto
Principle.
So how do we make the pieces fit
and work?




                                             ion
                                         Vis
                  Ob
                                                   Mis
                      jec
                                                      sion

                         tiv
                            es
                 gy
              ate           G                        es
           Str                   oa             lu
                                    ls       Va
Why Change??
Same thought… different words
      If you do what you've always done,
     you'll get what you've always gotten.
                 Tony Robbins

                    And…

     Insanity: doing the same thing over
and over again and expecting different results.
                 Albert Einstein
How can a broken business be fixed?
How can it be fixed?
Every team needs a plan…
Without a
road map –
any
destination
will do
So….
Here are the
directions to
get there
The
business
model
has a lot
of pieces




            but you already knew that
Strategic Business Model
                                         Vision
                          What we want to be

                           Why we exist  Mission
                    What we believe in Core Values


Voice of the customer & our game plan      Strategy
           What we need to do       Strategic Initiatives
    Implementation & Focus         Balanced Scorecard
    What I need to do
                                   Personal Objectives
                                   Strategic Outcomes
           Satisfied              Delighted           Effective   Motivated & Prepared
         Shareholders             Customers           Processes        Workforce
Strategic Business Model
                                                                    Established by
                                         Vision
                          What we want to be                        Executive Team &
                           Why we exist  Mission                    Ownership
                    What we believe in Core Values


Voice of the customer & our game plan      Strategy
           What we need to do       Strategic Initiatives
    Implementation & Focus         Balanced Scorecard
    What I need to do
                                   Personal Objectives
                                   Strategic Outcomes
           Satisfied              Delighted           Effective   Motivated & Prepared
         Shareholders             Customers           Processes        Workforce
A good business model needs a
      solid foundation -
        STRATEGY
Strategic Business Model
                                         Vision
                          What we want to be
                                                                  How do we develop
                           Why we exist  Mission                  our Strategy!
                    What we believe in Core Values


Voice of the customer & our game plan      Strategy
           What we need to do       Strategic Initiatives
    Implementation & Focus         Balanced Scorecard
    What I need to do
                                   Personal Objectives
                                   Strategic Outcomes
           Satisfied              Delighted           Effective   Motivated & Prepared
         Shareholders             Customers           Processes        Workforce
How do we develop a workable strategy?
A SWOT Analysis surveys where you are
and where you need to be…
Now you can determine how you are going
to get there with Strategic Initiatives
Current conditions
                     SWOT Matrix
                     Also known as TOWS Matrix
                              Strengths       Weaknesses




          Opportunities   S-O Strategies W-O Strategies




          Threats          S-T Strategies   W-T Strategies




                                        The Plan for the future
Strategic Business Model
                                         Vision
                          What we want to be

                           Why we exist  Mission
                    What we believe in Core Values


Voice of the customer & our game plan      Strategy
           What we need to do       Strategic Initiatives
    Implementation & Focus         Balanced Scorecard
    What I need to do
                                   Personal Objectives
                                   Strategic Outcomes
           Satisfied              Delighted           Effective   Motivated & Prepared
         Shareholders             Customers           Processes        Workforce
Strategic Initiatives' need to
      stay on course
A Balanced Score Card keeps
    the process focused
Why Implement a Balanced Scorecard?

 •Increase focus on strategy and results
 •Improve organizational performance by
 measuring what matters
 •Align organization strategy with the work
 people do on a day-to-day basis
 •Focus on the drivers of future performance
 •Improve communication of the
 organization’s Vision and Strategy
 •Prioritize Projects / Initiatives
How can a broken business be fixed?
Strategic Business Model
                                         Vision
                          What we want to be

                           Why we exist  Mission
                    What we believe in Core Values


Voice of the customer & our game plan      Strategy
           What we need to do       Strategic Initiatives
    Implementation & Focus         Balanced Scorecard
    What I need to do
                                   Personal Objectives
                                   Strategic Outcomes
           Satisfied              Delighted           Effective   Motivated & Prepared
         Shareholders             Customers           Processes        Workforce
So….




       what does this mean to me?
Individual goals
and objectives
need to reflect the
organizations
goals and
objectives
in e…
                                 l
                             m
                           to
                       bot
                   e
                 th
           t’s
     w   ha
so
Strategic Business Model
                                         Vision
                          What we want to be

                           Why we exist  Mission
                    What we believe in Core Values


Voice of the customer & our game plan      Strategy
           What we need to do       Strategic Initiatives
    Implementation & Focus         Balanced Scorecard
    What I need to do
                                   Personal Objectives
                                   Strategic Outcomes
           Satisfied              Delighted           Effective   Motivated & Prepared
         Shareholders             Customers           Processes        Workforce
Strategic Business Model
                                         Vision
                          What we want to be

                           Why we exist  Mission
                    What we believe in Core Values


Voice of the customer & our game plan      Strategy
           What we need to do       Strategic Initiatives
    Implementation & Focus         Balanced Scorecard
    What I need to do
                                   Personal Objectives
                                   Strategic Outcomes
           Satisfied              Delighted           Effective   Motivated & Prepared
         Shareholders             Customers           Processes        Workforce
Strategic Business Model
                                         Vision
                          What we want to be

                           Why we exist  Mission
                    What we believe in Core Values


Voice of the customer & our game plan      Strategy
           What we need to do       Strategic Initiatives
    Implementation & Focus         Balanced Scorecard
    What I need to do
                                   Personal Objectives
                                   Strategic Outcomes
           Satisfied              Delighted           Effective   Motivated & Prepared
         Shareholders             Customers           Processes        Workforce
Strategic Business Model
                                         Vision
                          What we want to be

                           Why we exist  Mission
                    What we believe in Core Values


Voice of the customer & our game plan      Strategy
           What we need to do       Strategic Initiatives
    Implementation & Focus         Balanced Scorecard
    What I need to do
                                   Personal Objectives
                                   Strategic Outcomes
           Satisfied              Delighted           Effective   Motivated & Prepared
         Shareholders             Customers           Processes        Workforce
Strategic Business Model
                                         Vision
                          What we want to be

                           Why we exist  Mission
                    What we believe in Core Values


Voice of the customer & our game plan      Strategy
           What we need to do       Strategic Initiatives
    Implementation & Focus         Balanced Scorecard
    What I need to do
                                   Personal Objectives
                                   Strategic Outcomes
           Satisfied              Delighted           Effective   Motivated & Prepared
         Shareholders             Customers           Processes        Workforce
Now do it again and make it better – then repeat
         again and again and again…
Notice of Disclaimer:
  Any resemblance to real persons, living or dead is purely
     coincidental. Void where prohibited. Some assembly
required. Contents may settle during shipment. Use only as
  directed. No other warranty expressed or implied. Do not
  use while operating a motor vehicle or heavy equipment.
  Subject to approval. This is not an offer to sell securities.
  Apply only to affected area. May be too intense for some
viewers. Do not stamp. Use other side for additional listings.
For recreational use only. Do not disturb. All models over 18
  years of age. If condition persists, consult your physician.
 No user-serviceable parts inside. Freshest if eaten before
      date on carton. Subject to change without notice.
             This supersedes all previous notices.
http://www.linkedin.com/profile/edit?goback=.nmp_*1_*1_*1_*1_*1_*1_*1_*1_*1&trk=spm_pic

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How can a broken business be fixed?

  • 1. So how can a broken business be fixed??
  • 2. Gillespie’s Hypothesis of Business Leadership •There is a difference between management and leadership •Your business is NOT an exception. •80% of all businesses lack true leadership. •Gillespie’s Corollary: The 80% figure is probably low but it fits into the Pareto Principle.
  • 3. So how do we make the pieces fit and work? ion Vis Ob Mis jec sion tiv es gy ate G es Str oa lu ls Va
  • 4. Why Change?? Same thought… different words If you do what you've always done, you'll get what you've always gotten. Tony Robbins And… Insanity: doing the same thing over and over again and expecting different results. Albert Einstein
  • 6. How can it be fixed?
  • 7. Every team needs a plan…
  • 8. Without a road map – any destination will do
  • 10. The business model has a lot of pieces but you already knew that
  • 11. Strategic Business Model Vision What we want to be Why we exist Mission What we believe in Core Values Voice of the customer & our game plan Strategy What we need to do Strategic Initiatives Implementation & Focus Balanced Scorecard What I need to do Personal Objectives Strategic Outcomes Satisfied Delighted Effective Motivated & Prepared Shareholders Customers Processes Workforce
  • 12. Strategic Business Model Established by Vision What we want to be Executive Team & Why we exist Mission Ownership What we believe in Core Values Voice of the customer & our game plan Strategy What we need to do Strategic Initiatives Implementation & Focus Balanced Scorecard What I need to do Personal Objectives Strategic Outcomes Satisfied Delighted Effective Motivated & Prepared Shareholders Customers Processes Workforce
  • 13. A good business model needs a solid foundation - STRATEGY
  • 14. Strategic Business Model Vision What we want to be How do we develop Why we exist Mission our Strategy! What we believe in Core Values Voice of the customer & our game plan Strategy What we need to do Strategic Initiatives Implementation & Focus Balanced Scorecard What I need to do Personal Objectives Strategic Outcomes Satisfied Delighted Effective Motivated & Prepared Shareholders Customers Processes Workforce
  • 15. How do we develop a workable strategy?
  • 16. A SWOT Analysis surveys where you are and where you need to be… Now you can determine how you are going to get there with Strategic Initiatives
  • 17. Current conditions SWOT Matrix Also known as TOWS Matrix Strengths Weaknesses Opportunities S-O Strategies W-O Strategies Threats S-T Strategies W-T Strategies The Plan for the future
  • 18. Strategic Business Model Vision What we want to be Why we exist Mission What we believe in Core Values Voice of the customer & our game plan Strategy What we need to do Strategic Initiatives Implementation & Focus Balanced Scorecard What I need to do Personal Objectives Strategic Outcomes Satisfied Delighted Effective Motivated & Prepared Shareholders Customers Processes Workforce
  • 19. Strategic Initiatives' need to stay on course
  • 20. A Balanced Score Card keeps the process focused
  • 21. Why Implement a Balanced Scorecard? •Increase focus on strategy and results •Improve organizational performance by measuring what matters •Align organization strategy with the work people do on a day-to-day basis •Focus on the drivers of future performance •Improve communication of the organization’s Vision and Strategy •Prioritize Projects / Initiatives
  • 23. Strategic Business Model Vision What we want to be Why we exist Mission What we believe in Core Values Voice of the customer & our game plan Strategy What we need to do Strategic Initiatives Implementation & Focus Balanced Scorecard What I need to do Personal Objectives Strategic Outcomes Satisfied Delighted Effective Motivated & Prepared Shareholders Customers Processes Workforce
  • 24. So…. what does this mean to me?
  • 25. Individual goals and objectives need to reflect the organizations goals and objectives
  • 26. in e… l m to bot e th t’s w ha so
  • 27. Strategic Business Model Vision What we want to be Why we exist Mission What we believe in Core Values Voice of the customer & our game plan Strategy What we need to do Strategic Initiatives Implementation & Focus Balanced Scorecard What I need to do Personal Objectives Strategic Outcomes Satisfied Delighted Effective Motivated & Prepared Shareholders Customers Processes Workforce
  • 28. Strategic Business Model Vision What we want to be Why we exist Mission What we believe in Core Values Voice of the customer & our game plan Strategy What we need to do Strategic Initiatives Implementation & Focus Balanced Scorecard What I need to do Personal Objectives Strategic Outcomes Satisfied Delighted Effective Motivated & Prepared Shareholders Customers Processes Workforce
  • 29. Strategic Business Model Vision What we want to be Why we exist Mission What we believe in Core Values Voice of the customer & our game plan Strategy What we need to do Strategic Initiatives Implementation & Focus Balanced Scorecard What I need to do Personal Objectives Strategic Outcomes Satisfied Delighted Effective Motivated & Prepared Shareholders Customers Processes Workforce
  • 30. Strategic Business Model Vision What we want to be Why we exist Mission What we believe in Core Values Voice of the customer & our game plan Strategy What we need to do Strategic Initiatives Implementation & Focus Balanced Scorecard What I need to do Personal Objectives Strategic Outcomes Satisfied Delighted Effective Motivated & Prepared Shareholders Customers Processes Workforce
  • 31. Strategic Business Model Vision What we want to be Why we exist Mission What we believe in Core Values Voice of the customer & our game plan Strategy What we need to do Strategic Initiatives Implementation & Focus Balanced Scorecard What I need to do Personal Objectives Strategic Outcomes Satisfied Delighted Effective Motivated & Prepared Shareholders Customers Processes Workforce
  • 32. Now do it again and make it better – then repeat again and again and again…
  • 33. Notice of Disclaimer: Any resemblance to real persons, living or dead is purely coincidental. Void where prohibited. Some assembly required. Contents may settle during shipment. Use only as directed. No other warranty expressed or implied. Do not use while operating a motor vehicle or heavy equipment. Subject to approval. This is not an offer to sell securities. Apply only to affected area. May be too intense for some viewers. Do not stamp. Use other side for additional listings. For recreational use only. Do not disturb. All models over 18 years of age. If condition persists, consult your physician. No user-serviceable parts inside. Freshest if eaten before date on carton. Subject to change without notice. This supersedes all previous notices.