How rpa is changing the way people work
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The document discusses the transformative impact of Robotic Process Automation (RPA) across various industries, highlighting its ability to reduce human error, improve quality assurance, and enhance customer satisfaction while lowering production costs. As RPA takes over mundane tasks, employees can focus more on creativity and interpersonal interactions, leading to more strategic and engaging customer experiences. Ultimately, the shift towards RPA fosters a work environment where employees are better equipped to deliver quality and timely services.
How rpa is changing the way people work
- 1. Abhinav Sabharwal Principal Consultant & Trainer @ School of RPA How RPA Is Changing the Way People Work
- 2. Introduction • Industries and businesses cutting across sectors are increasingly turning to RPA, or Robotic Process Automation • The advantages of adopting RPA are significant. By eliminating human error, the business makes a mark in quality assurance. Customer satisfaction increases several notches, and delivery systems become efficient. The cost of production climbs down substantially, and companies improve ROI.
- 3. Employees in the RPA Workplace Are Oriented Differently • Employees are struggling under the burden of routine, repetitive work but notice the consumers demanding better services and products. • Employees expect companies to improve the working environment in the same spirit as improving customer satisfaction. The corporate response, in the form of automation, is expanding the comfort zone of employees. • RPA removes the drudgery of routine work and sets the stage for workers to play a more decisive role in areas where human touch, care, and creativity are essential.
- 4. Interpersonal Relationships Are Purposeful and Productive • As time-consuming menial tasks are taken over by automation, you free intellectual capital and time for employee-to- employee interaction. Instead of a workplace where individuals mostly work in isolation, the RPA workspace has employees more willing to engage and connect mutually. We create an environment that is ideal for information- gathering and experience-sharing.
- 5. Shifting From Randomly Routine to Strategically Sensitive • With loads of time and better tools at their disposal, employees are more caring and sensitive to the need for making a difference in the lives of customers. More employees are actively unlocking their reservoir of creativity. • Instead of the conventional approach of “we’ll give customers a good experience to make them happy,” we see employees changing gears to the strategic approach of ”we’ll give customers an unforgettable experience, so they'll want more.”
- 6. Employees Are More Conscious of Quality & Timely Delivery • RPA is known to cut manual error by almost 57 percent. With RPA substantially reducing the margin for error, employees can be given the training to focus more on customer service and delivery. Employees become more receptive to working in zero-error environments where quality and timely delivery become bywords for operational excellence
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