How to benefit from the Unified phenomenon
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The document discusses unified communications and collaboration (UCC) and provides advice on adopting a UCC solution. It outlines key enablers of convergence like voice and data convergence. It emphasizes that collaboration is a real business opportunity that can speed innovation and make best use of resources both within and outside an organization. It recommends taking a planned phased approach to UCC deployment to manage risks, costs, functionality, and focus on the core business.
How to benefit from the Unified phenomenon
- 1. BT Unified Communications and Collaboration How to benefit from the Unified phenomenon? Jeroen Spierings Proposition Manager BT Global Services
- 2. What is happening today Do we ignore how advances in technology are changing the face of business? Do we embrace every new trend with unbridled enthusiasm? Do we sit on the sidelines, skeptical and wary? Do we experiment? B.S.O.S* * Bright and Shiny Object Syndrome
- 3. Convergence key enabler Voice and data convergence Web 2.0 Fixed Mobile Convergence Video Conferencing IP Telephony Unified Messaging Presence Web Conferencing Portals, Wiki’s, Blogs Complexity in increasing
- 4. Collaboration – the real business opportunity Collaboration within the enterprise Speeds innovations, makes best use of (expensive) human resources Collaboration outside the enterprise Support dynamic supply chains, effective customer engagement Collaboration between systems Essential to enable collaboration inside and outside the business People Organisations Organisations Systems People Systems
- 5. Each customer is different: From a technology perspective
- 6. Each customer is different: From a maturity and solution adoption perspective
- 7. So where are you on the adoption lifecycle Ask yourselves these questions: Does your organisation engage in close partnerships or affiliations with external organisations? Do you have a distributed workforce? Does your organisation employ many field-based people who spend a lot of time on the road? Does your organisation give employee productivity and job satisfaction a high priority? Have you implemented an IP-enabled voice infrastructure? Does your organisation have an ongoing plan to integrate its IT and telecommunications infrastructures? How easy is it to track down and contact colleagues and clients first time? How easy is it to find information you share regularly in a team and know you have the latest version? How easy is it to set up and conduct ad-hoc conference calls? Is email usage within your organisation increasing? Is your organization using wiki’s blogs etc.
- 8. A planned approach UCC Deployment Phased Approach Unified Communications ready infrastructure Bottom up approach for UCC Business led and application driven Top down approach for UCC
- 9. The benefits of a planned approach Changes to complex distributed networks require controlled planning and flexible integration in order to deliver success. A bespoke migration plan must manage: Risk – Maintain existing customer service levels Cost – Optimise cost benefits across entire Convergence journey Functionality – Exploit the added functionality of IP voice Resource – Enable you to focus on your core business Geography – Connect people and sites wherever they are in the world
- 10. The Unified Communications and Collaboration roadmap Consolidate Converge Extend
- 11. Journey 1 – Consolidate legacy
- 12. Journey 2 – Converge technologies
- 13. Journey 3 – Extend to Unified Communications and Collaboration Fixed Mobile Convergence Journey