The document outlines 11 steps to building a successful team: 1) recruit the right people for the right jobs, 2) set clear and challenging goals for the team, 3) clearly define each member's responsibilities, 4) take initiatives to improve members' capabilities, 5) create a congenial working environment, 6) resolve conflicts effectively, 7) encourage social gatherings outside of work, 8) celebrate successes, 9) don't allow poor performers to remain on the team, 10) retain good employees, and 11) be aware of "team destroyers" and their negative attitudes. The overall message is that establishing the right team composition and culture through clear expectations, training, appreciation, and conflict management is key to a successful team