How To Choose a Virtual Assistant Company
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The document provides guidance on selecting the appropriate virtual assistant (VA) company by outlining four primary types—one person band, offshore solutions, one size fits all, and business-grade services—along with their respective pros and cons. Key decision factors include the complexity of tasks, quality standards, geographic location, and budget considerations. It emphasizes the importance of asking comprehensive questions to find the best fit for one’s business needs.
How To Choose a Virtual Assistant Company
- 1. How to Choose The Right VIRTUAL ASSISTANT COMPANY
- 2. Why does it matter?
- 3. There are a lot of virtual assistants out there.
- 4. and when you think you are hiring this
- 5. sometimes you are really hiring this
- 6. or this!
- 7. understanding the virtual assistant market will help you save time and avoid costly mistakes.
- 8. main types of VA company THERE ARE 4
- 11. One Size Fits All Approach
- 13. Let’s look at the pros and cons of each type of VA company
- 14. Pros The One Person Band 1 Dedicated Lower overhead2
- 15. Cons The One Person Band It can be hard to find a good one Their time and skills may be limited No guarantees or backup 1 2 3
- 16. Pros The Offshore Solution Lower hourly rates Different timezone so can complete work overnight 1 2
- 17. Cons The Offshore Solution Non native English speakers Lower quality standards Cultural differences can make it harder to relate 1 2 3
- 18. Pros One Size Fits All Standardized offering Mainstream companies 1 2
- 19. Cons One Size Fits All Can only handle simple admin tasks Often use ‘task-based’ approach No personalized matching with the right assistant 1 2 3
- 20. Pros Business-Class Personalized service Skilled assistants who can take on complex business tasks Satisfaction guarantees 1 2 3
- 21. Cons Business-Class You pay more for skilled assistants Business class VA companies are more selective about who they accept as clients 1 2
- 22. Decision Factors
- 23. Will my assistant be talking to my customers? Some key things to decide Do I have tasks that need to be done beyond basic admin? Is quality important to me? Do I want a guarantee? Is it important that I speak to the assistant that will be assigned to me before deciding? 1 2 3 4
- 24. Does my assistant need to be in my timezone? And a few more! Do I want my assistant to fit in and become an integral part of my team? What’s my budget? Do I want access to additional resources in case I need to scale suddenly? 1 2 3 4
- 25. • How do you choose the assistants that work for you? • How to you ensure the quality of your assistants’ work? • What types of tasks will my assistant be able to do? • Do you offer a satisfaction guarantee? • How do you assign your assistants? • Will I have a dedicated assistant? • Can I interview the assistant you will assign me by Skype before making a final decision? • Do you have an extended team for more complex tasks like design or web development? • Can my assistant use my company email? Is there a charge? • How will I track the number of hours my assistant has worked? When you speak to companies ask lots of questions
- 26. • How will my information be protected? • What happens if my assistant gets sick? Is there a backup trained in how my work should be done? • Where will my assistant be based? • Will my assistant be able to use all my cloud-based software? • Will my colleagues also be able to assign tasks to the assistant? Is there an added charge for extra users? • Will my assistant be able to take inbound calls on my behalf? • Do you provide multi-lingual services? • Do you provide any additional perks? Keep asking!
- 27. Need someone who can represent you with customers? May be best to stay onshore. Your questions and decisions will help you eliminate options e.g. On a very tight budget? May be best to consider offshore. Quality and complex skillset required? Consider business-grade. Do I need the ability to scale? Choose a company that can provide an extended team. e.g. e.g. e.g.
- 28. No right answers. Just what works best for your business. THERE ARE BUT…
- 29. There is a great impartial resource to help you explore and review VA companies http://virtualassistantassistant.com
- 30. can transform your way of working, and be an invaluable long-term partner. THE RIGHT VA COMPANY Its worth taking the time to make an informed decision.