How to ensure your Virtual Assistant delivers Tangible support
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The document discusses the role of virtual assistants (VAs) in enhancing business capacity through tasks such as email management, CRM updates, and social media management. It highlights the benefits of remote working and technology in facilitating this support, while also addressing management strategies for working with VAs. Additional resources for hiring VAs and mastering delegation are provided for further reading.
How to ensure your Virtual Assistant delivers Tangible support
- 1. There is a link at the end of this deck to the associated blog and webinar recording. The ability to increase capacity within your business (and perhaps hand over those jobs you would rather not do) sounds great in theory. Increasingly businesses are embracing flexible and remote working to reduce overheads, but should you allow an ‘outsider’ into the inner most workings of your business? Can a VA really deliver tangible support? This week’s webinar explores what a VA service could deliver in support of your business and how this works in practice.
- 2. Can a Virtual Assistant Deliver Tangible Support? Zoë Thomson
- 3. Introduction 1. What could or should I use a Virtual Assistant to do within my business? 2. How is that support actually delivered? 3. How do I manage a Virtual Assistant who is working remotely from the rest of the team?
- 4. Capacity Building • Are you spending your time working in or on your business? • What do you need to do more of and which tasks don’t need to be done by you? • What do you never get round to crossing off your ‘To Do’ list? • If you had a magic wand and never had to do a specific task again, what would it be?
- 5. Task Examples Email Management CRM Updates & Campaigns Call Handling Diary Management & Travel Research Document Production Social Media Management Taking Minutes Credit Control
- 6. Technology & Resilience • Advances in technology: • Speed and accessibility of connectivity • Clarity and reliability of software • Cloud computing and Voice over Internet Protocol (VoIP) calls • Collaboration on team projects • Onboarding Process. Focus on the required output, your Virtual Assistant uses operational genius to propose solutions. • Service Level Agreement provides seamless support.
- 7. Managing Remotely • Virtual Assistants are skilled at fitting in with your business’s ways of working and become brand ambassadors. Virtual Assistants can join team meetings through call or video conferencing. • Delegating is an art. Remember your Virtual Assistant is easier to manage as you have no employer responsibility. • You set the requirement for updates and reporting (frequency and method). Virtual Assistants account for their productivity.
- 9. Further Reading • Hiring a Virtual PA Checklist: Free Download • How to Master the Art of Delegation: Blog Post • Virtual PA Myths Debunked: Blog Post For more information about how SmartPA could support your business please get in touch, we’d love to hear from you. Zoë Thomson SmartPA Partner E: zoe.thomson@smartpasupport.com T: 01527 351012 W: www.smart-pa.com
- 10. BizSmart aims to help business owners of small and medium sized businesses to create value and scale their businesses through sound practical business support by providing insight, Clarity combined with a real determination to help you succeed. You can access webinars and presentations like this and more besides through our SmartRoom service here You can read the associated blog and listen to a live recording of this presentation by clicking here You can read Zoe’s profile here
- 11. •Need a sounding board for your ideas? •Need to know what to prioritise? •Want someone to challenge your assumptions?
- 12. BizSmart – Where Smart people go to surround themselves with other Smart people, to gain business success.
Editor's Notes
- #4: Made picture bigger Changed colour of bullets Changed spacing of text