How to Design and Build a SaaS Platform for the Enterprise
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The document outlines key considerations for designing and building an enterprise-ready SaaS platform, emphasizing the importance of user-centric design and input from diverse engineering perspectives. It highlights the need to plan responses to outages and embrace challenging customer relationships for growth. Key takeaways include prioritizing enterprise needs, enhancing customer experience, and engaging with engineers to understand user feedback.
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How to Design and Build a SaaS Platform for the Enterprise
- 1. How to Design & Build a SaaS Platform Pressure-Tested for the Enterprise Catherine Wong Chief Product Officer @catherinewong
- 3. Build for enterprise, design for people
- 4. Org growth What are the women engineers saying would improve things? What are the POC engineers saying would improve things?
- 5. Tech growth What are our product design tenets?
- 7. Tech growth How will you let me know about an outage? What will we do when something majorly breaks?
- 8. Tech growth What are we deferring building? What else could we defer?
- 9. Customer growth Which customers scare you? Why?
- 10. Customer growth Enterprise, SMB, Consumer, what would it take?
- 11. Customer growth How do the engineers experience customer happiness/pain?
- 13. Key takeaways: ● Build for enterprise, design for people ● Ask women and POC engineers for their perspective on what can be improved ● Decide now how you’re going to react when things break ● Embrace customers that scare you ● Give your engineers a way to experience customer happiness/pain
- 14. THANK YOU