This document discusses how to develop key performance indicators (KPIs). It provides steps for creating KPIs for a specific position, discusses common mistakes to avoid, such as having too many KPIs, and how KPIs should be designed to be clearly linked to strategy and empower employees. The document also outlines different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs. Additional resources on KPIs can be found on the listed website.