This document discusses how to write key performance indicators (KPIs). It provides steps for creating KPIs for a construction technician position, including defining objectives, identifying key result areas and tasks, and determining methods to measure results. The document also discusses mistakes to avoid, such as creating too many KPIs, and how KPIs should be designed to be linked to strategy and empower employees. Finally, it outlines different types of KPIs such as process, input, output, leading, lagging, outcome, qualitative and quantitative.