This document discusses key performance indicators (KPIs) and how to develop them. It provides information on benchmarking KPIs, including lists of common KPIs and performance appraisal metrics. It outlines steps for creating KPIs for specific job roles. Potential mistakes in developing KPIs are noted, such as having too many KPIs or not linking them to strategies. Guidance is given on designing KPIs to empower employees and answer important questions. Different types of KPIs are defined, including leading, lagging, qualitative and quantitative measures.