This document discusses key performance indicators (KPIs) and performance appraisal. It provides information on developing KPIs, including defining objectives, identifying key result areas and tasks, and determining methods to measure results. The document outlines common mistakes in creating KPIs, such as having too many KPIs or KPIs that do not change based on goals. It also discusses different types of KPIs, such as process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs. The document recommends that readers visit the provided website for additional free resources on KPIs and performance appraisal.