This document discusses key performance indicator (KPI) design. It provides information on steps to create KPIs, common mistakes in KPI creation, how to design effective KPIs, and different types of KPIs such as process, input, output, leading, lagging, outcome, qualitative, and quantitative KPIs. The document recommends defining objectives, key result areas, tasks, and methods to measure results when building a KPI system. It also advises creating KPIs linked to strategy and that empower employees.