This document discusses key performance indicators (KPIs) and how to develop an online KPI dashboard. It provides resources for KPIs, including lists of common KPIs, performance appraisal metrics, and methods. It also outlines steps for creating KPIs for specific job roles like construction technician. Potential mistakes in developing KPIs are noted, such as having too many KPIs or not linking them to strategy. Different types of KPIs are defined, including leading, lagging, qualitative and quantitative measures.