This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives and key result areas, identifying tasks and work procedures, and measuring results to create KPIs. The document also discusses common mistakes in KPI development, such as creating too many KPIs, and how KPIs should be linked to strategy and empower employees. Finally, it outlines different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs.