This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives and key result areas, identifying tasks and work procedures, and determining measurement methods to create KPIs for specific job roles. The document also discusses common mistakes in KPI development, such as creating too many KPIs, and how KPIs should be linked to strategy and empower employees. Finally, it outlines different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs.