This document discusses key performance indicators (KPIs) and how to develop them. It provides information on different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs. The document also outlines steps for creating KPIs for specific job roles and discusses common mistakes to avoid, such as having too many KPIs or ones that are not clearly linked to strategy. Top materials mentioned include lists of KPIs, performance appraisal forms and methods.