This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives and key result areas, identifying tasks and work procedures, and determining how to measure results for KPIs. The document outlines common mistakes to avoid when creating KPIs, such as having too many, and notes that KPIs should be linked to strategy and empower employees. It also describes different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative.