This document discusses key performance indicators (KPIs) and provides information about creating and using KPIs. It lists different types of KPI materials that can be found on the website kpi123.com, including lists of KPIs, performance appraisal forms and methods. It then outlines steps for creating KPIs for a specific position, common mistakes to avoid, and how to design effective KPIs linked to strategy and empowering employees. Finally, it defines and provides examples of different types of KPIs such as process, input, output, leading, lagging, outcome, qualitative and quantitative.