This document discusses key performance indicators (KPIs). It provides information on what KPIs are, different types of KPIs, and steps for creating KPIs. The document outlines common mistakes to avoid when building a KPI system, such as creating too many KPIs or not linking them to strategy. It also describes the purpose of KPIs is to measure and evaluate performance. Examples of different types of KPIs include process, input, output, leading, lagging, outcome, qualitative and quantitative.