This document discusses what makes a good KPI and provides information on KPIs. It outlines steps to create KPIs such as defining objectives, identifying key result areas and tasks, and determining methods to measure results. It warns against creating too many KPIs and notes that KPIs should change based on goals. The document also describes different types of KPIs including process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs.